veterinary technician

customer service representative

veterinary practice manager

inventory manager

veterinary nurse

Fetch Vets

My time at fetch was short  due to management and moody staff. My job and task for the most part was very easy but got extremely old, monotonous, boring, and repetitive really fast. It would take me like 4 hours to do 90 percent of the job but I had to stretch it out through the whole 8 hour day which ultimately became the biggest challenge and problem. The only constant was the laundry and trash/boxes. Other than that, be prepared to hide in the bathrooms most of your shift, to stay out of sight and out of mind from the cameras and management staff. Management staff was always watching and looking at the cameras. Its annoying.

Most of the vet techs were cool. But a lot of them were very moody and mean which I personally thought was funny at times. They all seemed to be very tired, stressed, and just going through the motions. They never really looked to be enjoying the job.

NO ONE LIKES THE OWNER. A lot of the vet techs at my location hated working with and around him. He comes off very smug and direct. He thinks hes tougher than what he really is. But we all know that type. You can tell that he's never had his chin checked before. But it is what it is. Also no one liked the really tall girl that always looked pregnant. She had a terrible attitude everyday. I also thought it was funny.

Other than that, the moral was very low mostly. The only good thing was the free snacks and drinks in the break room. Don't stay longer than what you have to. Get a couple checks then bounce. Find better. Turnover rate seem high also.

If you care about job security and/or professional development, this is not the place for you. Management creates a hostile and toxic work environment by instilling fear in their employees. Every week was a game of "who's going to get fired" that left you on the edge of your seat. The catch? They fire the employees who show up early to their shift, stay late for their team, never miss a day of work, are willing to learn, and do everything for their department. They keep the people who are over their PTO days, constantly call out, are on their phones at all times, and who aren't productive. If you speak out or bring up issues to management, they will create a manipulative set up to get you fired that makes absolutely no sense instead of doing their jobs and improving the culture or fixing the problem. 
They do not appreciate their employees unless they are considered one of the few favorites. I joined this company because I wanted opportunities for professional development but I quickly learned there is absolutely no room for professional development. The "training" is a joke in every regard but they will never look inwards, they will always blame you. Different employees are held to different standards and you will learn that quickly. Nothing is every enough for them and they take more than they give.  Definitely happy to be out of there and know I will be more successful somewhere else.

As a current employee, it has been an honor to have grown with the company since they have opened and see how far they continue to shine and open new locations! I started as an assistant right after graduating veterinary technician school and worked myself up to a nurse and passed my VTNE to become a CVT and they have been supportive through it all. Many challenges obviously within management but nonetheless I would not change being dedicated to Fetch and continuing to learn and advance with them. With any practice there are growing pains, mistakes, drama, and difficulties with finding good employees but at the end of the day they really do try to make sure it is a stable work environment when they have the right people in place. There have been a lot of frustrations, but just communicate them properly and professionally like in any company you would work for. Always remember that change is inevitable in veterinary medicine. You have to be willing to work hard, want to learn, and keep a positive attitude. Let’s Make Fetch Happen and continue to provide excellent patient care! I’m proud to be a part of their family!

I absolutely loved the work I did here and had a great team of coworkers, but unfortunately, poor management completely ruined the job for me. Instead of supporting their staff, management drives people away with unfair treatment and constant negativity.

They take advantage of employees, refuse to work with schedules, and force you to use PTO as sick time. They also spend more time watching employees on the cameras to try and get them in trouble than actually helping the workplace run smoothly. To make things worse, management talks badly about their own employees to each other, which creates a toxic and unprofessional environment.

If you go to management about an issue, they won’t listen—instead, they make you out to be the problem. There are also no clear or consistent standards for employees, which means write-ups are used more as a tool of control than fairness. This allows management to avoid taking responsibility for their own actions while keeping staff under constant pressure.

The work and the team were great, but the management is the reason so many good people leave. Until major changes are made, I cannot recommend this company as a place to work.

It seems they hire and promote based off personality rather than job performance.
Toxic work environment with a lot of micromanagement and passive aggressiveness.
No room for growth.
Very little accountability with favoritism for the people who do the bare minimum and sometimes barely even show up.
They try to say their goal is a positive work environment and then criticize you for bringing ongoing issues to their attention. There are a lot of employees who don’t know how to work as a team and will not even do the bare minimum (stocking, cleaning, making sure their patients aren’t sitting in feces/urine ect.)
At the end of the day, management cares about making a profit and doesn’t seem to care about the welfare of their employees.
They will do thousands of dollars for free for a client, then nickel and dime the employees for their own pets. They will also take money out of your paycheck without your consent.
Communication is lacking, the schedule is not flexible, and they don’t care how long you’ve been there, how hard you work, or how loyal you’ve been, if you’re not a favorite, then they don’t show any drive to make your work-life balance better. Highly recommend looking anywhere else if you want to be happy.

Nothing is fully organized there. It's really important to be a favorite as well if you are aiming to succeed or advance at all. Treatment of employees is terrible. You will be completely overworked and underappreciated. You're told you are all a family but that is definitely not the case. They tend to keep toxic people and anyone actively trying to improve or help change, they shoot down and will try to silence. They will completely blame the individual employee for even systemic shut down. In the time I was there, many people left. It is the highest turnover rate I have ever seen of assistants, techs, and doctors a like. Management is completely terrible with it's own turnover rate. This practice isn't very old but they definitely act old school. They sell clients with seemingly specialty medicine with specialty medicine prices while hiding behind many good employees faces but the reality is they are treating that employee terribly and their actual standard of care for patients is nothing better than any other GP florida clinic

Unfortunately got extremely sick and had to miss a few days of work. Anyone who misses work gets a talking to even if you provide doctor documentation for your illness. You’re given little PTO so if you get sick and use it all it’s too bad , so sad - you can’t miss anymore work no matter the circumstances. Management also listens to all your conversations with your team members throughout the day by watching the cameras like a hawk. You will get a talking to if you say something they don’t like, even if what was said wasn’t anything bad. They allow their staff to be verbally and even sometimes physically abused (Clients will throw things at staff and spit on them too) by Clients and if you try to stick up for yourself you’ll be pulled aside for that too.  The medical team, GSRs, and Doctors are all a wonderful group of people who care about the patients.  The company is ruined by upper management who does not care about the employees health or well being. 

The best decision I have made was accepting the job offer from Fetch. They were so welcoming! The working environment is amazing! It's a beautiful, new, state of the art facility. It is quick-paced, well structured, steady and there is always something going on. The cases we get are so interesting! Everyone works so hard and so well together. We are all here for the pets! It feels awesome to be a part of something that you know everyone around you is passionate about. The doctors are all so knowledgeable and always so eager to teach. They're just great to be around! The practice manager is always around to make sure everyone is doing well and always lending a helping hand. Really just goes above and beyond for everyone here. Being a part of an organization that also loves to be a part of the community is a greet feeling. There's benefits, great pay, great and steady hours and honestly there is always something to learn. This is specialty and emergency veterinarian medicine at it's best.

I agree with other reviewers about Fetch being toxic. If you’re considering working here, I’d recommend going somewhere more established. Most of Fetch’s problems are due to a lack of good management for the doctors and technicians. There’s no communication or organization. There are a lot of promises made by never kept. Managers encourage you to come to them with your concerns, but end up just ignoring it and never actually do anything about it. And then they’ll micromanage and send out passive aggressive emails to the staff over the silliest things. Employee evaluations/raises don’t exist. If you ask for one they just keep putting it off. Also all of the best full time ER doctors are leaving. There’s mainly just relief doctors and interns running the ER now which is why it’s always so slow. Fetch’s higher-ups invest a lot of time and energy into maintaining a public appearance of a perfect facility. But that’s not how Fetch really is. It’s a mess. 

Management does not care about employees and does not take responsibility for their actions, blames employees for a toxic work environment, and expects employees to continue with same work load despite being short handed in a department. Management turns inventory/ordering proper equipment into a fight and will completely neglect the basic needs of the department. Triage and emergency has few employees that properly know how to prioritize patients and are often sitting around talking/eating on the hospital floor. If you advocate for proper patient care you are looked at as if you are an argumentative or a problem in the hospital. Hospital policies were regularly ignored or changed over night. Do not take your issues or concerns to management because it will be disregarded and you will be labeled as the issue. I highly recommend that if you want to work in specialty to look elsewhere unless you don’t care to roll over and deal with all of the issues stated above. 

Top Job Titles	Average Salary
Veterinary technician 1 salary reported	$20.00 per hour
Customer service representative 4 salaries reported	$20.75 per hour
Veterinary practice manager 1 salary reported	$22.00 per hour
Inventory manager 1 salary reported	$47,500 per year
Veterinary nurse 2 salaries reported	$18.25 per hour

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