actuary

director

intern

claims examiner

case manager

Fidelity & Guaranty Life

F&G used to be a great company until they redomiciled to IA.  At one time it was a smaller company, 100 - 150 employees.  Later, a business decision was made to redomicile to IA.  The cultures between the two offices were very different mainly because the employees in Baltimore had experienced multiple change in owners, CEOs, and multiple layoffs.  However, the employees in the Baltimore office, the original home office, were the heart and soul of the company.  They knew the company, it's operations, it's history, and were extremely dedicated to the survival and success of F&G.  All of that was erased once F&G moved to IA.  The company grew exponentially.  Poor business decisions were made as a result.  Executive managers made decisions without involving those it impacted most.  Systems and process changes were not vetted.  Many of these projects failed.  Many came with high price tags, MILLIONS of dollars.  The organization always has high-profile competing projects, requiring the same resources.  As a result, employees are not able to dedicate the amount of time and effort to these projects, nor to BAU tasks.

Core values are a joke.  Collaborative - Employees and departments work in silos. Department and Company goals ALWAYS compete.  Authentic - Some employees and managers are more interested in self preservation and will do whatever to get ahead.  Transparency is a farce. Dynamic - The only "innovation and creativity" I noticed was a constant change in software as one manager or IT person would leave and another enter.  No sooner did they implement one system would it be replaced.  Training was on a basic level.  The rest was expected on an individual level.  In addition to BAU, projects, special projects, etc. it was difficult to catch up.  Empowered - accountability, trust, and inclusiveness.  Again, accountability was a joke.  If a manager or employee could point the finger at someone else they would.  There was a lack of trust between employees, management, TPAs and a combination.  Inclusiveness is a sign of the times and not genuine.

My job performance entailed working with representatives in every department. My role as Director of Contracting & Business Services gave me an opportunity to work closely with all departments that required contractor resources to help them achieve operational success. My role required that I achieve comprehensive knowledge about the operational requirements of all department,s requiring the help of external ( contractor) resources, to help them achieve operational success. This circumstance required me to acquire intimate knowledge of the operational functions of the various departments and then negotiate contractual arrangements with various contractors to meet the operational needs of my customer agent departments cost effectively.

Company culture needs improvement, definitely a members only club for those that came from Athene/Aviva.  Some department workloads are not manageable with outrageous amounts of overtime; people are burnt out.  Some teams do not have enough staff to properly function but they refuse to hire more people.  They choose not to promote from within the majority of the time, regardless of department.  Many managers and upper management have no insurance/financial industry experience.  No transparency, poor communication from the top down.

What is the best part of working at the company?
There are some great people who work there.

What is the most stressful part about working at the company?
Growing too fast and don't have the infrastructure in place to support it, so lots of manual workarounds and pressure placed on frontline level employees to make it work.

What is the work environment and culture like at the company?
Many employees try to create a supportive culture, but several leaders VP and above do not practice what they preach and you can see it and feel it come down the line.

What is a typical day like for you at the company?
Jumping from one fire to the next

Moving jobs internally is nearly impossible. They don't care about work life balance and mandate OT. Micromanagement is a huge problem in this department where you have to document every second of your day. Management is a bully and they hired all of their friends from their last place of business and try and push you out. 10/10 would never work for this department. 

My experience wasn't too bad. Nights and Weekends will be required. Unrealistic expectations at a senior level. The company is leaving Baltimore. The company has been sold multiple times. Not a stable place to work if you are looking for stability.

You can get contracted and they will give false hope that you will be hired full time. Leadership doesn't do 1:1 to go over performance. You get told your aren't going to be full time bc of performance but Leadership said your work was good. You don't get paid benefits or paid holiday. Honestly a shady place. Leadership will lie and won't tell you to your face that they aren't keeping you.

What is the best part of working at the company?
Not feeling alienated or less than 

What is the most stressful part about working at the company?
The parking set up. Had to park in the furthest parking lot.

What is the work environment and culture like at the company?
Welcoming, helpful, understanding and willing to cross train

What is a typical day like for you at the company?
Come in and get to work. There are down moments but it was always go go go, in a good way.

F&G is a growing company, which is fast-paced, but cares about it's employees. Our corporate values are Collaborative, Authentic, Dynamic, and Empowered. Senior leaders are committed to supporting this culture and they know that people are the key to success. This is the best company I have worked for and I enjoy coming to work every day.

The company is fine, I just wish they had more technology involved to make the job easier for the employees as well as the customers. No online access for policy holders, phones are not automated to pull policy holder information to the caller. Most companies do this now, FGL does not. They do not take paperwork via email. Just fax and mail.

Top Job Titles	Average Salary
Actuary 8 salaries reported	$126,910 per year
Director 4 salaries reported	$159,750 per year
Intern 3 salaries reported	$20.00 per hour
Claims examiner 3 salaries reported	$24.60 per hour
Case manager 3 salaries reported	$48,250 per year

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