service technician

service advisor

receptionist

lot porter

service porter

Fields Auto Group

I don’t even know where to start honestly. The most notable thing is the sheer amount of greed being disgustingly displayed amongst management and owners alike. They raise the labor rates several times without handing out any kind of raises or incentives to the workhorses. Maybe a pizza party if you’re lucky. 

Upper management sets the most insane and unreasonable expectations without any kind of help whatsoever. Unless you’re an expert at what you do, don’t expect any kind of help or training to help you succeed. 

GM only serves to intimidate and humiliate employees from my personal experiences. 

So much observable drama and promiscuity amongst workers and management. Even the receptionists and cashiers are chosen more based on attractiveness than actually having any skills.

There’s "charity" events that constantly interfere with business flow and management seems to be more focused on that rather than actually conducting normal business for the day. 

Whistleblowers be warned, they will come after you. Especially if you bruise an ego or two. Even if we are violating manufacturer’s standards. Doesn’t matter to them, only numbers and money. 

Management is never happy with what you put out, they always want more and more but do not provide any kind of support or expansions. They’d rather hire someone else instead of investing in you.

The quality of the vehicles offered for sale sharply dropped after an extraordinarily frugal used car manager took position. The vehicles can be observed to be damaged or in poor functional condition. No longer any pride in quality, just numbers and money as previously mentioned. 

Where do I begin ? To start with, everyday is different, although we basically do the same stuff everyday. The job itself will get into your blood and if it suits you, you will be a car person for life. The job is fast paced, very customer facing, requires big energy to do it correctly, interrupted often and the best job you will ever have.  I have nearly 30 years doing this and look forward to it every day. 
The culture we built and continue to shape and form is at the center of everything we do. At its core, is the notion that we help each other and there isn't a task that is off limits for anyone, meaning the statement "thats not my job" is not acceptable. Hiring cooperative people that are willing to be a part of something bigger than themselves is a belief that seems to run through the staff. Having a good attitude, offering high effort and being a conscientious 'worker' is something I preach daily. When I interview potential hires, I always share my belief in those 3 attributes, because when they are practiced in unison, the results fit perfectly into our culture and they have worked as a pretty good predictor of who will be a good fit for our company. The car business has many moving parts that require quick thinking, having a good working team, that is willing to help each other. Co-workers, having their minds on the people around them, versus solely stuck on themselves is a huge benefit. When it is practiced, the results are a smooth running machine that sets sales records while maintaining a long term loyal sales staff...

Jobs covered by manufacturer warranty pay significantly fewer hours than the same jobs on vehicles that are out of warranty. This is because warranty work is done for free and sometimes reimbursed after the fact by the carmaker. It used to be that we could work an eight hour day and you could book ten to twelve hours but they’ve cut the times so dramatically. Mechanics working here almost universally buy for themselves. Many spending fifty thousand or more on tools over the years. There are no incentives for buying tools. They maintain essential tools in a tool room. It isn’t fair to chop labor times based on the power tools claim since technicians purchase tools to make themselves faster and earn more pay. We didn’t buy it to give them a justification for lowering times or to save them money. We bought those tools so that we could be faster and make more money by being able to do more jobs. There’s also the issue of having to learn all of the new technology on cars or mentoring younger mechanics. Which do not pay because they are not repair jobs. The dealer just keeps hiring people when times were busy and didn’t care how much money technicians were making when it slowed down. All they wanted was the work done. Doing a good quality job is not first and foremost when you’re getting paid a certain amount of hours per job. They just want the jobs done at the end of the day. Now that cars have gotten harder to fix warranties have stepped in and gotten longer and they pay less. The system doesn’t work correctly anymore. 

There is no typical day in the office as a marketing coordinator, but you should already know that. A typical day is filled with high impact meetings with informational updates as well as relationship maintenance and the constant revision to the overall marketing strategy. The knowledge gained from working with OEM brands is something I'll take with me into the work I'm doing independently. The actual work into marketing strategy and event activation was the most enjoyable part of the job. 10 events in 11 weeks doing things no one has ever done before - bringing value and restoring this dealership's reputation was the best part of my work. The hardest part of the job was to stay motivated and feeling valued when management was the reason for a poor workplace culture. Operationally, dysfunctional. Emotionally, draining.

From the start you will be on your toes running around making sure the dealership is functioning. starting in the detail bays and working in the wash to cleaning the showroom cars and preparing new cars for photos, just to name a few. 
I learned from the best automotive detailer there is, how to clean a car in and out. every car that leaves that dealership that has been cleaned by that one man is as clean as it was from the factory.
The management is not up to par.
Almost all the employees are amazing to work with, with such a big group there is bound to be a sour apple that can be a pain from time to time, but there are enough people around that know what is happening to keep things in balance.
The hardest part of the job is having to deal with some of the salesmen who don't follow protocol when selling cars.
The best part was working with a great crew and washing some of the nicest cars in the world

What is the best part of working at the company?
I have never heard great things about the Fields group but now having worked at a Fields store for a year, I think it really comes down to the management and the overall morale of the employees. I truly enjoy everyone I work with, everyone is friendly and seemingly happy to be here. There’s still your typical dealership drama and politics and it’s been slow, which as a technician means lower paychecks.  As always, communication can be improved too. Overall though, I am happy at Fields.

What is the most stressful part about working at the company?
Typical dealership stress, poor communication overall 

What is the work environment and culture like at the company?
it really comes down to the management and the overall morale of the employees. I truly enjoy everyone I work with, everyone is friendly and seemingly happy to be here. I don’t wake up dreading work everyday.

Work-life balance
Laid back environment

Pay & benefits
Flat rate pay is average. Labor times are very low. Benefits are a mystery. There apparently is no employee handbook.

Job security and advancement
I was hired to be a Porsche certified technician. No mention of training since interviewing.

Management
Manager will not negotiate with insurance companies to get you paid. Falsely believes the insurance companies can somehow take work away from the shop.

Overall
The shop is supposed to be moving someday. Until then there will be no good air supply. 80 psi at best in my work area. It drops to 25-40 psi as soon as you start working. I can only grind about 10 welds with my file belt sander without stopping and waiting for more air. Another technician complained about the air pressure not being high enough to operate the spot welder, he was told to come in early when no one else is here using the air.

I have worked for multiple dealer groups. From small groups with 3 locations to large groups with 100+. Fields has been the best by far. From the top down there is a clear understanding that this is a people business. The industry has changed, it is about the experience you give to clients. This dealer group understands that and offers the support and recourses needed to facilitate that experience.  

The culture at our location is by the best part. We work hard but have fun while we do so. Our GM and higher management gives people the opportunity for growth, I have seen countless people who have started in entry level positions work their way up and find a career here. 

In the car business there is always a bit of stress if you aren't used to it. There is always late nights. However, if you are looking for a long term career, I would always recommend Fields.

As a family owned and operated business, Fields Auto Group has accessible ownership and leadership that care about their people and prioritize culture and reputation. With the success and growth of the company, Fields has the resources to provide us state of the art facilities and work environments, competitive benefits, significant market share and growth opportunities in several states and markets. The company is stable, healthy and is realizing continued growth which gives me confidence for long term opportunity. I have noticed extensive tenure at all levels and a low turnover rate. I think the company priorities of integrity, courtesy, customer and employee satisfaction make for a group I can be proud to work for.

Even being with Fields Auto Group for less than a year I have already seen and heard stories of the many opportunities that caring, loyal and hardworking people are given. If you work in a market where they have multiple stores there are many chances for upward mobility. The size of the dealer group combined with the fact that it is still family owned means you get the best of both worlds. You have the vast resources that come with the executive management team and then the thousands of people working at the 37 other dealerships. That combined with the personal touch of still being family owned as opposed to being a large publicly traded auto group is great. There pay plans are competitive and reward those who provide great customer service. 

Top Job Titles	Average Salary
Service technician 29 salaries reported	$34.92 per hour
Service advisor 36 salaries reported	$80,764 per year
Receptionist 25 salaries reported	$17.63 per hour
Lot porter 25 salaries reported	$17.12 per hour
Service porter 17 salaries reported	$17.35 per hour

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