dental hygienist

dental assistant

dentist

practice manager

nurse practitioner

First Choice Community Health Centers

This office an extremely high turnover for a medical office. They hire you as a contractor for the first 30 days if you last that long so if you do leave or not pass their credit background check they are not obligated to pay unemployment.

Personally in the hiring process, all background checks, reference checks and such should be done before the first day of work starts. Rather than stop you in the middle of the day and say you have to leave. It is a waste of everyone's time. The amount of paperwork you have to complete is ridiculous. You receive an entire binder of forms to complete. 

The computer training consisted of watching a bunch of videos rather than doing any hands on training. The management position I was hired for consisted of overseeing three departments and four locations for practically minimal pay. I have appealed the results from the background company regarding their determination regarding my employment because I have not had issues with my background ever in the past and I've even passed an FBI background clearance check.

I do not recommend this office to anyone looking for an extended job. Everyone in a management roll were recent hires. They have a long list of positions available that they cannot find candidates to fill them. Their dental clinic is closed because they cannot find a dentist to fill the position. That should tell you something.  The board of directors are all volunteers and most are patients of the clinic (information from the orientation video). These people are not aware of how a medical facility should be ran, so the CEO spouts off figures and information and they all just sign off on it. The only reason this place is still open is that they keep getting grant money to pay the salary for the CEO. As long as she stays in control, they will continue to have high turnover. She is the only employee who has remained there for fifteen years. Patients and other medical offices cannot contact them and reach an actual person. Many patients have to drive to the office to resolve any issues. No one will answer the phone and when they do, they leave the caller on hold until the caller hangs up.

Was hired to oversee multiple locations but upon hire there was no real training, The entire training consisted of watching videos online but no hands on. Your are expected to know your job and enforce policies when there is no real policies. All the policies are given on the first day  which only consist of  tardiness and sick days. But when it comes to Front desk and medical policies and procedures there are none or have not been updated in years. So when a situation occurs you are expected to know what you are doing with no training or policies; you depend on your counterparts to teach you what to do who have been there maybe 1 month more than you. The CEO runs every aspect of the organization from payroll, billing, front desk, hires, and HR due to high turnover. About 500 W2's were sent out last year but the company has about 50 employees (mostly all new), thats how ridiculous the turnover is. You are promised medical when you start but you will never receive it. Employees have been refunded there money for paying for insurance rather then taking responsibility for their medical bills for insurance that they were promised. Lab and x ray techs  vital and start up patients due to lack of MA's. It takes months to scan documents into there EHR system  due to lack of staff and patients are not contacted in a timely matter for there lab results. Office supplies are rationed out and janitors do not have the proper supplies to disinfect the facility. The Lillington location is just a front, all the other locations are rundown  or shutdown due to lack of staff. Patients have had to sign waivers to receive their retainers at the dental location because there was no doctor to ensure that the retainers fit properly; even though they have already paid in full for them. The CEO refuses to get a Dentrix trainer even though no one in the organization knows how to run there dental system. For the small population of patients that they do have, i truly feel sorry for the care they are receiving and wish them the best. This place is a joke and I do not recommend it to anyone.

I overlooked every warning that was given when I started this search. I wish now that I would have taken time to read the reviews of the company beforehand. They ensure you that the company is "developing" or going through "changes" and to be patient. Well the overall idea of providing health care to those that may not be able to afford it is an amazing thing! However, some of the practices at the facilities are not up to par.  You will not receive holiday pay, an entrance badge, nor uniform for 90 days (given if you last that long) My pharmacy manager refused to compensate me for mileage. Also there are no guarantee raises with the company. They speak on team work, but I have witnessed them dismissing staff members without any warning or notification of their dismissal. I saw 15+ staff members leave during my 2 months with the company. Everyone there is within their 90 day probation period, and no one has worked there longer than a few months except prescribers, CEO, and a few others. I did have some awesome coworkers. The job was not hard, but the pay was sad and downright insulting. I was let go out of retaliation methods, so beware of speaking up on your rights as an employee or patients' rights.  The only good reviews of this company are those submitted by the remaining "few" that I previously had spoken of. Also take time to read customer reviews of the company as well. 

The positive side is that you will have a set schedule, no overtime is allowed except under special circumstances, I kept a log of daily activities, observations, and such while there ( I would advise all others to do the same, it may come in handy ;) ), and you do get holidays off. Just don't expect more than what is presented and you will be "ok" with the employment there, hopefully.

First Choice Community Health Centers shares the same mission and values I possess with regard to my career, as well as my personal life. I believe in treating people with respect, dignity, and compassion. I have excellent relationships with my co-workers and management team alike, because it is the expectation to treat each other as respected members of a team. We learn early that the patient is first. Nothing else matters. When the patient is my priority, I will not, and do not, have the desire to participate in anything other than providing the best patient experience that I can. Knowing my role and my purpose at First Choice makes it easy to find a common connection with my co-workers, supervisors, and managers. We seem to desire the same experience. The relationships I have with others at First Choice make me appreciate my job and those I work for.  I can actually say that I enjoy what I do, as well as the people around me. As for management, they have been nothing but accessible to me. I have been encouraged to pursue training and educational opportunities that will improve my skills, so that I can continue to be an asset to this organization.  Yes, First Choice Community Health Centers is an excellent place to work. In my opinion, former co-workers are just that, FORMER, because they lose sight of the purpose and vision of First Choice. Or they never had those things in mind in the first place. How long will you stay with the next employer? What happened to loyalty and commitment? I guess they're overshadowed by best friends, selfishness and greed.

It's very sad that this facility has the opportunity to help and provide out-reach to underserved population within this region of NC. Though the CEO/Manager does not truly care about this objective, she continues to receive grants from the government by repeatedly lying/scheming to receive aide. My time spent with this company was short lived on my own accord as will yours if you are a smart individual. While working at First Choice i encountered numerous staff that warned me to "run", after a few months i heeded their warning. When I first started, i truly believed that i was tasked with making a difference in today's health care. Quickly, I learned that was not the case as the "CEO" hired me simply to fill a void for an upcoming audit/review by the government. After the company somehow passed this audit, my job along with others was unnecessary. I personally saw 3 different HR managers circulate through over the course of 3 months. My job tasks quickly became less directed and more ridiculed. Like I previously said...THIS^ is sad, that a person is taking government aide (our tax dollars) and spending them on cars, vacations, etc instead of doing what she was given money to do...help and service this region's population that cannot afford the health services it needs. Don't work here. Don't let family go here. Someone find this women out. Good facility/space with a potential to help, but poorly and unethically run. Someone in federal or state needs to look into her a little more...

The organization could be amazing if run by the right person. The current CEO is a joke who pretends like she values her employees. Puts on a nice face for those who do not work under her. Anyone who does not question anything and just goes with the current SOP is considered a good employee. Trying to help implement new policies and procedures is considered a rogue move. I would give a half star if possible. 

The sliding scale and program is great for patients who cannot afford insurance, but make too much for medicaid. The schedule is great for patients with full time jobs who can't make it during normal business hours. The Doctors are amazing. They take their time with their patients, and don't make them feel like they're just numbers and stats. I give them kudos for dealing with their management AND STILL providing excellent care. Unfortunately, the CEO has run off some great doctors as well. 

The turnover rate is high because the employees are not valued. The pay is not fair. The CEO runs off any good employee that comes through with her holier than thou attitude. ONLY apply here if you are extremely desperate and start looking for work as soon as you are hired. Don't be fooled by the smiles.

As a consultant having worked with the First Choice organization for many years, I have seen the organization go through many changes. I have worked with many CEOs, and have seen fewer with the commitment to excellence, integrity, and dedication of the current CEO. The standard is high, but those who aspire to be great will find FCCHC a great place to work and be a part of helping the under-served in the community. 

The organization is currently forming a new leadership team, and this is a GREAT time for individuals who are interested in making a measurable impact to step in and help implement the recently-updated strategic plan. 

First Choice is an organization with much potential. For those with a desire to work and be excellent and who share the WHO WE ARE core values of the organization, there are needs and opportunities. I highly recommend this organization to those who want to learn, grow, and make a difference in a wide range of different roles.

I worked for First Choice Community Health System for 7 months.  While employed with them I saw over 20 people leave.  Management and the CEO are poor as far as management.  The CEO is the biggest problem with this organization.  When I worked there she had no idea on how to discipline someone.  She runs the place like a boot camp and a prison.  I would never recommend this company as a good place to work.  The business has a lot of potential and it is a great thing for the community but in order for this company to thrive they need to replace the CEO and also improve management.  The board of directors have no idea on what is going on with this company.  The CEO leads them to believe that everything is great but it is the worse place to work.

What is the best part of working at the company?
good providers and other staff

What is the most stressful part about working at the company?
leadership, particularly CEO & Medical Director. CEO more focused on manipulating employees and personally wielding absolute power than on operations or providing healthcare to patients

What is the work environment and culture like at the company?
In a word, hostile. Intimidation of staff by leadership is rampant, attempts to implement best practices are routinely belittled.  Compliance issues, when raised, are either ignored or result in termination of the individual staff member's employment.  CEO utilizes degree of personal loyalty to [CEO as individual] as primary performance metric.

In the time i was there several people quit.  There is a problem when a company cant keep staff.  I started with an open mind but that rapidly changed when they let me go.  They expect you to do a job but do not give you the proper tools to do it with.  They tell you you cant have any keys, accesses to logins or anything for 90 days. They will not even pay you holiday pay during that time.  You cant even have uniforms. You cant even get to anyone in Admin as they are behind secure doors.  God forbid if there was a problem.  Very unorganized for a health care facility.  Most the time the patients complain of not being able to reach anyone by phone.

Top Job Titles	Average Salary
Dental hygienist 8 salaries reported	$36.25 per hour
Dental assistant 5 salaries reported	$23.50 per hour
Dentist 5 salaries reported	$57,000 per year
Practice manager 1 salary reported	$63,000 per year
Nurse practitioner 1 salary reported	$60.00 per hour

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