teller

cybersecurity engineer

account resolution specialist

First Credit Union

Great places aren't always easy places, so let's start with the hard part. I would say the toughest part of the job is that we are working with our members' finances. Like any financial institution there is a level of security, accuracy and privacy that must be maintained. 

That said, the BEST part of working here are the people. We have great, long- term relationships with our members. We also have many wonderful, kind and interesting people working together.

Next I would say it's growth. First Credit Union has given me opportunities to learn about our industry (with much training both internal and externally), grow within the company, get involved in local youth programs, chapter events, parades, sponsored sporting and community events, while becoming a family to me. I started as a teller and have now been here over 20 years. As you grow and develop there is a lot to learn, and we have an amazing training department for that! I still learn something new every day.

As far as the workplace environment I have seen people leave and come back to FCU as well as those working here while finishing their degree that later move on to that new field. I feel FCU supports ALL employees' growth, regardless of where it takes them. I know I am here, that is what I do, and that is expected of me.

I have been with the company for over five years and can honestly say it has been a great place to work. Even though we are a banking institution, there is a lot of variety in the work and no two days are exactly the same. I have learned a lot during my time here and have had opportunities to be involved in projects that helped me grow both personally and professionally.

One thing I appreciate is that if you are willing to step up, work hard, and take on new challenges, those opportunities are available. I have been able to build new skills and take part in experiences that I probably would not have had elsewhere.

The people here are friendly, supportive, and always willing to help. Expectations are clear, and everyone understands their role. The company continues to grow, including opening a new location recently, which says a lot about the direction we are headed. We are financially stable, the benefits are excellent, and compensation has improved over the years.

No workplace is perfect, but my experience has been overwhelmingly positive. After more than five years, I still enjoy coming to work and would recommend this company to anyone looking for a stable career with opportunities to learn and grow.

I loved working here and regular members were always fun to see but some of the girls made it difficult to enjoy my time here. My managers were great and very understanding and compassionate and actually cared! But some of the girls there made it tough. They made it known if they didn’t like you and treated their favorite peers with more respect than they did me. Always had a stank face on and made me uncomfortable asking for help even though I was new. One yelled at me in front of some members when I was asking required questions to verify the account and said “you don’t need to ask! It’s not her account!” But she didn’t see that my member was a joint on the account I was working in. Very unprofessional and no respect on their end. They gossip about everyone in the building but act friendly to their faces. It was very hard to trust them. I can’t speak for other locations, but this was my experience here. 

You'd get comfortable with a process or a team setup and then boom, someone upstairs decides it's all wrong and we're restructuring again, and I mean genuinely nothing changes except everyone's confused about who reports to who. The thing that gets me is there was never any explanation for why these changes were happening or what they were actually supposed to fix, which honestly gets old. I watched talented people leave because they got tired of the constant uncertainty, and new people would come in and immediately run into the same mess — by the time they figured out how things actually worked, they'd restructure again. It felt like management was just moving boxes around on an org chart to feel productive instead of actually addressing any real problems. I stuck it out as long as I could, but eventually you just accept that nothing's going to get better and it's time to find somewhere stable.
 

I have worked with First Credit Union for a decade or so and still love the the core values that the Credit Union brings to the community "We give back to the communities we serve". I have held several job roles here due to the wide variety of advancement opportunities within the company. They provide great healthcare/401K benefits. The pay structure is competitive with the market. I did leave for a short period of time but did return to First Credit Union in 2021 due to other companies just not feeling like home for me like FCU did! I would definitely recommend First Credit Union to friends/family!

Ever move I made was under his watchful eye, and he was always quick to criticize and belittle my work. I felt like he didn't trust me, and that he was constantly looking for an excuse to reprimand me. His browbeating tactics made me feel anxious and stressed, and I dreaded going to work every day. In addition to the constant pressure from my boss, the strict security procedures made the job feel incredibly restricitve. I was constantly counting and recounting money, and I had to follow a rigid set of rules when handling customer transactions. Any mistake, no matter how small, could result in disciplinary action.

The people at my branch were supportive and did their best, but the technology we had to use felt like something out of the early 2000s. Processes that should have taken seconds took minutes or longer because of sluggish systems and constant workarounds. Training didn’t reflect the actual tools we were using, and help desks were overwhelmed and slow to respond. It created a stressful daily environment where even basic transactions could go wrong. For a financial institution, investing in functional software should be the bare minimum.

What is the best part of working at the company?
-Continuous learning opportunities
-Company provided pension plan
-Great benefits with options


What is the most stressful part about working at the company?
-Employment growth opportunities are few just because the long standing employees don't want to leave or retire

What is the work environment and culture like at the company?
Family, they care about their employees and members.

What is a typical day like for you at the company?
Working with an "I got this" attitude in all my tasks.

I absolutely love my job here at First Credit Union! The people are great, the opportunity for advancement and knowledge is amazing and the culture is what everyone wants! I can definitely see myself working here for many more years and I can’t see myself anywhere else. You get appreciated for the work that you do and the incentives for achieving and over achieving your goals is very good. You get PTO that you can rollover into the new year, weekends off, and paid holidays. 

This is by far the most miserable workplace imaginable. Everything revolves around one arrogant and controlling individual who rules with an iron grip. The rest of the leadership is nothing more than decoration, sitting in their roles without any real authority or backbone. The atmosphere is poisonously toxic, heavy enough to crush your spirit and choke the life out of your motivation. I endured the misery in silence, but you do not have to—protect yourself and steer clear of this place before it destroys your morale.

Top Job Titles	Average Salary
Teller 2 salaries reported	$16.98 per hour
Cybersecurity engineer 1 salary reported	$67,750 per year
Account resolution specialist 1 salary reported	$17.50 per hour

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