teller

customer service representative

personal banker

credit analyst

banking consultant

First Hawaiian Bank

because it's the only big company in Hawaii people stay there too long and become too settled and closed minded

•	Effectively led 78 business units in completing the annual Business Continuity Plan (BCP) to ensure Audit compliance and alignment with FFIEC regulations. 
•	Successfully completed the IT Disaster Recovery exercise as an Alternate Lead for the bank-wide stress test that is conducted annually to ensure all business units can fully recover all their critical applications during a mock disruption.
•	Project Lead for the Business Impact Analysis (BIA) for all critical business units to ensure they document their critical applications and expected Recovery Time Objective (RTO) within which these critical applications will be tested for recovery during the annual IT Disaster Recovery exercise
•	Project Lead for the (BCP) Business Continuity Plan to ensure all 78 business units are in Audit compliance & are aligned with FFIEC regulations in their BCPs and (MOU) Memorandum of Understanding.
•	Project Lead for the annual day and after hours evacuation drills to ensure all employees know the procedures of evacuation in case of an emergency.
•	Project Lead for the annual Table Top exercises for all 78 business units in the Bank.
•	Project Lead for the annual Critical Personnel Survey in which we gather from all departments and division managers their critical personnel deemed essential during a disruption.
•	Alternate Lead for the annual bank-wide IT Disaster Recovery (DR) stress test to ensure all business units can fully recover all their critical applications during a mock disruption.
•	Alternate Lead for the annual table-top discussions with all critical business units to be in compliance with Audit requirements
•	Lead Internal Communications for DR during disruptions or emergencies
•	Improved the emergency notification process for the End User Support Department.

The most enjoyable part are the majority of the customers who are so appreciative and kind. Working with them and helping them is a pure joy. 

Workplace culture within the operational side is often petty and filled with immature vying for position. You're labeled practically from when you start. Some supervisors are decent and truly try to teach and mentor. You're either a favorite and not only treated well but allowed to bend the rules, or you're and outsider and barely tolerated. Family is allowed to work for supervisors who do not hold them to the same standards. It's "ok" for the favorites to lie about being sick and the supervisor helps them plan for that time off so they can go off island- and the sup lies to the branch manager about the "illness". Tellers are often kept waiting for approvals for customers for lengthy periods because supervisors are to busy on their phones and not paying attention to daily needs.  I once thought it would be a place I could work till I retire many years from now- I no longer believe that working their is in my or other's best interests. Frankly, you can make as much working fast food or retail with much quicker advancement for hard work and integrity.

I have been one of the lucky ones to have started working for First Hawaiian Bank 25 years ago. With each passing year it gets better. I love and enjoy the people that I work with and appreciate them. They are like my continuing family.  A typical day at work is on average busy and depending on the time of year it gets pretty hectic. I have learn things here from the bottom up and appreciate the bank lessons AIB. The culture here is very diverse which is a good things because you get to know each other and our backgrounds which makes working and meeting people very uplifting and interesting. The hardest part of the job is when we are busy which is quite often but, I have learned a lot on how to budget my time wisely. The most enjoyable part of the job is the People, I feel the importance of a good work ethics and personalities are essential to getting things done in a productive and timely manner. When we all work together for the same cause it makes things better.

Manager was first rate, kind but demanding, supervisor was very good, helped me to learn, and grow In The company.  I was given more duties, and promoted to senior teller, assisted Supervisor in balancing vault, and auditing ATM weekly, also was responsible for Balancing ATM daily, as well as my own cash drawer, and completing certifications monthly.  And paying and receiving teller as well.   I would recommend this Bank to anyone desiring to work there.  The hardest part of the job in my opinion was needing to answer phone calls when handling customers that came into the branch.  The most enjoyable part to me were the customers, like friends to me, it was a joy to help them, and chat with them.  I worked for First Hawaiian Bank for six years, I had to leave for my Husbands and Mother’s health issues, otherwise I would still be there working for this great Bank.

With many Iolani alumni working at this company, the One Team philosophy resonates through everything that goes on in this company.

Compensation benefits are amazing such as cheaper health insurance, vision, dental, etc. and discounts on phone plans, bus passes, movie tickets, etc. I just wished the actual income would be a little higher than it is right now.

Working for this company really changes your value of money. I am HAPPY to work for such a wonderful company and many wonderful employees... It's tough when, at the end of the day, you have limited resources to support your loved ones when you go home. The dilemma between a positive environment and higher pay couldn't be any more realized than when working for FHB, or at least in my opinion. And the fact that yearly increases are smaller than inflation really challenges my patience.

As I like to say, a bank is a bank...so do not expect anything special out of working here.  However, as a bank I will say that the work culture is way better than others that I have worked for, especially banks on the mainland.  There are still goals, performance pressure, and suppressed annual raises (good luck at reaching the 3% max...just be happy if you get half of that even with the highest performance scores).  The aloha spirit often comes through with the employee culture and management is very approachable and friendly.  If you are in the banking industry (and want to stay in the banking industry), then I would not discourage you from seeking employment with First Hawaiian Bank.  I am no longer in banking/financial advising, but if I ever do want to return to that career path then I will probably be applying to First Hawaiian Bank again.

I was with the bank for 2 years, during this time I worked with several supervisors. Most of them were kind, friendly and understanding. But there was one that was straight up a jerk. He expected you to know everything, even if you never had banking experience.  Yells at you for lack of customer service which he has none of himself.  He wants to be right all the time so he scolds you like a dog every chance he gets. Prisoners get treated better than how he treats us! Nobody needs that sort of negativity and the pay rate is not worth that stress.

But the benefits, my coworkers were all nice and I'm grateful for how patient they were with me. You get discounted/free bank services (like free check orders, food, Xmas gifts and parties.)

Maybe best way to describe my time with FHB, good company just not a good position.

As my first banking experience...I was very thankful for the company in giving me the opportunity  to work with them.  They fully train you in all aspects of the job.  After 6 months of employment I was trusted to train incoming tellers and was assigned to multi task in other areas such as wire transfers, collections & currency exchange.  It was fun learning new things but I didn't mind it being very  past faced at all.  Regretfully when it came time for me to be offered a promotion we were already in the processes of relocating.  I know in my heart that if not for that I will still be in the company until now...they really made me feel like "Ohana" (family). Management were encouraging me to stay on because they wanted to see me advance & grow with the company. Truly Best place for me to be at....

This is one of those companies that does not want to adapt or improve their company. Because of that, they keep losing to the competition and blame their employees for their customers leaving for better options. Instead of improving the work environment, they tell you to put up with it and do 4-5 times the work that you need to do to make up for their moronic procedures. Also if you improve anything in the workplace you get reprimanded. It's also horrible how they treat their customers, if the bank knowingly makes a mistake that costs the customer money, they will not do anything about it unless the customer catches it and complains.

Work didn't feel like work. I enjoyed who I worked with mostly, had the most amazing boss anyone could ask for and I worked for a great department with great co-workers. What's also great about this bank is the amount of care the company has for the community. It involved us to make donations to charities, donate blood and encouraged us live a healthy and active lifestyle.

We didn't have the best equipment in the bank, but we were able to make do with what we had. The only hard part about working for the bank was the organization with other departments. It was hard to find out who handled what in other areas.  The pay wasn't too great, but it was enough to let me get by. 

Other than that, I wouldn't mind working for this company again.

Top Job Titles	Average Salary
Teller 3 salaries reported	$19.83 per hour
Customer service representative 14 salaries reported	$21.55 per hour
Personal banker 9 salaries reported	$50,067 per year
Credit analyst 6 salaries reported	$49,241 per year
Banking consultant 6 salaries reported	$21.50 per hour

Working at First Hawaiian Bank: Company Overview and Reviews

First Hawaiian Bank

First Hawaiian Bank Ratings

Popular jobs at First Hawaiian Bank

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected