teller

credit analyst

portfolio manager

banker

business analyst

First Horizon Bank

I was with the company for almost a decade and I can tell you, It went downhill fast within the last 4 years. We used to be a great company when we were First Tennessee Bank, but not anymore. Corporate culture has ruined the professional local bank atmosphere. I have met and worked with some amazing colleagues, but they are all gone. It's a good place to work starting off as a teller, but I would move quickly if I were you. 

Upper management, especially in the Chattanooga/Knoxville market, does not care about the retail banking employees. We are still using the same computers and technology when I was in high school. Good luck finding a branch manager to help you with your everyday problems you are facing, because you won't find anyone. BCMs get away with anything and everything. I was working on a Saturday of Memorial Day weekend, and I needed a BCM for assistance/approval. I go to look in the chat log and lo and behold, there were no BCMs working that Saturday. They were all magically off that same Saturday and upper management does not deal with it. You are on your own when it comes to handling customer issues without resources and if it comes back on you, you get reprimanded by a manager you have never met. And don't get me started on overtime. You are expected to get your never ending chores done within 40 hours. God forbid you go over 5 mins on OT and the micromanager comes looking for you. 

Branch goals and expectations are unrealistic. Since BCMs get away with everything, TOCs are pretty much running the show. Burn outs happens a lot here with piling up of duties and unrealistic goals are set. Upper management refuses to hear feedback and will gaslight us into thinking we just don't manage our time effectively. The branch I was at, I was there for 7 years and I been through 6 BCMs. That's right, SIX. I have met some wonderful people in the past, but they are all gone. When the big merger happened with Iberia Bank a few years ago, it seemed that we were doing everything they were doing. In addition, there are so many departments, it's ridiculous. I will have a client at my desk for 2 hours because I'm calling multiple departments to get their issue fix. I really don't understand the point of why we had back-office; they never do anything. They literally just send emails to TOCs to fix this/fix that/change this/that- Most of them they can easily do on their own. 

Finally- this company does not care about long time retail employees. Go look at First Horizon Linked In profile, they only celebrate big wins for people in corporate leadership. I can't tell you how many times so and so from corporate won 2024 top leadership award. When we were First Tennessee, we would have Teller Awards and Teller recognition. Not anymore. There is no more care for the little guys anymore. I'm glad I moved on. 

Try and find your horizon here and you will be going over a waterfall, instead.  



The pay is higher than most other jobs in the area, but the stress is extremely high. The training is 3 weeks, but it’s poor training by people who do not have the skills to effectively train. There is also no opportunity for hands on experience using the 10+ different systems until you are actually on a call, which makes it very high pressure. 

Many of the callers are extremely rude, but that is to be expected. Unfortunately, management is also rude and any other department, particularly tech, is unhelpful and rude if you have to call them for any reason. If you ask 3 different managers the same question, you’ll get 3 different answers, so you’re never clear on how you should be doing your job. If you do something wrong, you’ll get called out. My specific manager called our entire team lazy in a team meeting. This company wants to believe all the employees are lazy, and not that the training is bad and the expectations are completely unclear. 

The shifts are terrible as you never get 2 days off in a row. They said at my interview that I would have holidays off because the banks are closed. It wasn’t until the first week I found out client services only closes 1 day a year, and I was scheduled for every holiday during the time I was there. They say you can bank the holiday you work for future time off, but I was never allowed to do so, as it is apparently at “managerial discretion”. 

You’re probably looking at the pay, which I admit is good. If you have a high tolerance for bad management, high stress, shifting expectations, and metrics you’re supposed to meet that are not defined for you at all, this job is probably fine. But otherwise, don’t waste your time. 

What is the best part of working at the company?
Many of my coworkers who are willing to help when management doesn't step up as expected. Proximity to my home. 

What is the most stressful part about working at the company?
Being constantly judged by a manager who doesn't know their own job. They call it coaching but it's not. It is nitpicking at its finest. The support that is promised is non-existent. 

What is the work environment and culture like at the company?
The work environment and culture are a facade. Looks great on paper but not implemented at any level of management that I have been able to see. There's a lot of propaganda indicating that it's such a wonderful, supportive place where teamwork is valued that couldn't be further from the truth.

Also, policies are not followed that are laid out in the handbook. Safety of employees is not a priority in all departments. They require you to come into work during ice storms and the like. Otherwise you have to use up all of your vacation time... Unless you're position or department is considered worthy of working remotely. So some people will be expected to deplete all of their time while others are able to keep theirs and enjoy as intended. 

What is a typical day like for you at the company?
Receiving calls from clients. Most of whom are upset because the bank's policies are suspect and their tech has quite a few issues. We are expected to take abusive calls all day long with very little support but extreme judgment on how we handle each and every one of them. Regardless of how much feedback is given said that management can see the issues. Nothing changes.

If you have FH insurance, do not go to the doctor!  You will receive a big bill in the mail because the deductible was $1,500 for single coverage.  Health insurance was awful.  You receive a free annual checkup but its when you are sick that you need your health insurance!  

I wanted to work remote but they would not let me.  They forced us to come back into the office so I found a new, remote job.  I am making $50k more per year now.  Pay is generally low because they base it on cost of living for Memphis.  Memphis is considered low cost of living compared to other states. 

Everyone in my department hated me and worked against me.  I got along great with my manager so maybe that is why they hated me.  LOL!!  

There was a sea of cubicles and an open work environment for "collaboration"  Yeah, right.  There was constant talking and movement.  No privacy whatsoever!  Just simply awful.  It was a petri dish for germs as everyone sneezed and coughed into the air.  Then the intake took in that air and spread it all over the area.  I was always sick working there. 

I make it sound bad but it wasnt 100% bad or I wouldnt have worked there four years.  Some of the folks were great.  But I am glad I am gone now and working 100% remote!  And now if I go to the doctor I pay $20 and that's it!  

In fairness some things need to flesh out before a final review can be given. The bank has gone through a recent MOE. With MOE's it is years before you can define success. 

The company is all over the place. Communication is poor. Change occurs and there is little direction as to why or even time to digest the change. Culture doesn't exist and I don't see any intention with cultivating this. 

The pay is not competitive. But it decent. They will continue to lose talent because they don't address this adequately. The pandemic has made job offers that much more competitive. 

The counter balance to the lack of pay are the other attributes of the company. Those are the very things that keep people there. Leaders genuinely care for their teams. In most areas there is flexibility with schedule, within reason. The benefits such as tuition reimbursement, PTO, vacation donation, Life Works, and employee recognition are positives. 

For people that are perhaps looking for balance, this organization will suit them. The big question is will this change. There are leaders that don't embrace some of what I mentioned. They are so focused on execution that they don't have balance. They don't have the skillset to build teams or inspire teams to get the work done and there is ALOT of work to get done. 



What is the best part of working at the company?
First Horizon Bank is a very flexible company to work for. They will work with you on working hours if you have a sick family member. They are also very customer oriented. Whether it be an internal or external customer. They are a great company to work for.

What is the most stressful part about working at the company?
There really is no stress with in my job. When I come in daily, I know what my duties are and should I need help, our managers are always ready to help.

What is the work environment and culture like at the company?
The work environment is very friendly, and everyone works together to get the job done. We are very team oriented. 

What is a typical day like for you at the company?
A typical day consists of clocking, reviewing my work for priority work and secondary work. Make certain anything priority work is completed in a timely manner. We have two 15-minute breaks. One in the mornings and one in the afternoon and a 30-minute lunch. We work 8 hours days Monday thru Friday.

I worked for first Tennessee/ first horizon call center for almost 3 years (quit due to company not following cdc guidelines for COVID)  . I loved it at first. The management is horrible. I was perfectly healthy and started having panic attacks at work you will get pentalized for 3 mins off the phone regardless if it’s your fault or not. They make up there own policys I had my very first panic attack at work a week before thanksgiving and got written on a first write up in MARCH for November when I had a doctors note and I believe the reason I was written up is because I wanted to switch departments so they trapped me with the write up so I couldn’t leave. Had a write up printed for me over a call that wasn’t mine and refused to sign it without listening and was told it was a “mistake” . Pay is good only reason I stayed so long. Promise opportunities chances and then make up excuses as to why it has changed multiple times. Not worth the stress my health is finally going back normal 

I started off brand new to banking and at a branch with terrible leadership. Once I left that branch I truly enjoyed my 4 years I spent at another. The individual branch leadership is not consistent. The upper management is out of touch with the individual areas and the bigger the bank became, the less respect I had for them. Don't expect to get promoted or even a decent raise. I was there for almost 5 years and barely climbed a $1 despite my every attempt at taking on a new task or bettering myself with more education. They will just hire someone in behind you for you to train and pay them $5/hr more than you. I did end up having friends I considered family when I moved on but they have completely lost touch with how to have happy employees. 

What is the best part of working at the company?
This USED to be a great place to work, but after a failed merger, management has changed so drastically it's now a very toxic work environment where they are trying to focus on the next merger by displacing their existing workers.

What is the most stressful part about working at the company?
Toxic management managing towards their own bonuses over what's best for the project and team.

What is the work environment and culture like at the company?
I work remote which used to be great but now the company is trying to get rid of remote workers by driving them away rather than offering fair severance.

What is a typical day like for you at the company?
Meeting after meeting after meeting. The number of man hours spent / wasted in meetings is comical.

Processed paperwork on a "as needed" basis for internal customers. On clock for 8 hours but all the work could be completed within 1 hour if it were to come out at one time. Very slow except month-end when work would actually take a little more than than half the shift.
Career Advancement non-existent unless you had relationships with upper management.
Corporate Culture was not upheld by all managers.
Hardest part: Working under a department manager who gave me the impression that he/she was only still around in order to get to the 45 yrs with company mark(which occurs next year) so he/she did not want to deal with problems between employees and simply "swept the issues under the rug" because he/she was afraid of confrontation.
Best Part: Used the down time to work on getting a degree through a online program. 


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