personal banker

customer service representative

senior personal banker

business

First National Bank Texas

Working as a supervisor at First Convenience Bank was a journey filled with ups and downs. The company offered ample opportunities for growth, especially if you excelled in managing money, kept losses to a minimum, and consistently exceeded sales targets. However, while the job provided valuable experiences and lifelong friendships with coworkers, it also had its fair share of challenges that made it difficult for me to envision a long-term career with the company.

One of the notable aspects of working at First Convenience Bank was the relatively easy pathway for career advancement. Demonstrating attentiveness to money handling, minimizing losses, and meeting or surpassing sales goals was rewarded with opportunities to climb the corporate ladder. This aspect of the job was motivating and encouraged me to continually strive for excellence.

Unfortunately, the compensation offered by the bank was less than satisfactory, especially for the responsibilities and demands of a supervisor role. This issue was compounded by the fact that the working hours were not typical banking hours, often involving weekends and irregular shifts. While the job environment was fun due to the camaraderie with coworkers, it was marred by toxicity that could be overwhelming at times.

One particular area where I felt unsupported was when I expressed my desire to continue my college education. My manager and district manager discouraged the pursuit of higher education, suggesting that it wasn't necessary for success within the company. This mentality left me feeling trapped, as if the bank was meant to be my life and I shouldn't aspire for more. Over time, this perspective became a significant source of frustration.

Despite these challenges, my role as a supervisor allowed me to gain valuable skills and knowledge. I took pleasure in training others and helping them grow professionally. However, the pressure to achieve sales targets put undue stress on all employees and resulted in a high turnover rate. Many talented individuals left the company, and it seemed that they found better opportunities elsewhere.

While First Convenience Bank served as an excellent stepping stone into the finance industry, it became evident that it was not an ideal long-term career option. The company culture fostered a lot of gossip, primarily due to the prevalence of romantic relationships within the district, which sometimes interfered with the professional atmosphere.

After dedicating five years to the bank, I eventually decided it was time to move on. The experience left me feeling disheartened about continuing a career in the banking sector. However, when I joined another bank, it became clear that the grass was indeed greener on the other side. The change allowed me to grow both personally and professionally, and I finally found an environment that supported my aspirations and provided a healthier work-life balance.

In conclusion, my time as a supervisor at First Convenience Bank was a mix of positive and negative experiences. While the job offered opportunities for advancement and fostered lifelong friendships, the toxic environment, lack of support for higher education, and pressure-driven sales focus made it challenging to envision a lasting future with the company. Ultimately, it served as a stepping stone for my entry into the finance industry, but I'm grateful for the opportunity to have found a more fulfilling and rewarding career elsewhere.

I worked here for three weeks. I have a lot of banking experience and I was hired on here thinking I would be a teller. Wrong!

To this company "Personal Banker" really means "Lowly Salesperson." Your goal at this job is to open as many bank accounts as possible. If you don't open enough you get fired. Thing is, its not even a good bank. This place appeals to the lowest of the low kind of person who is fiscally irresponsible and not trustworthy. Even worse, you have to try and get people to sign up with you just by talking to passerby in the store. Oh that's right, this bank is in a supermarket. Not only is this a stressful environment to be in for 8 hours a day but the people there do NOT wanna be bothered. No one wants you to stop them from getting their groceries just for you to tell them to sign up for your low-quality bank.

There are so many things wrong with this job I couldn't tell you everything in this box. The management is so unprofessional; often playing obnoxious music from their phones hooked up to speakers WAY too loudly for a bank. Constant badgering to open accounts. Constant berating for not opening accounts. Its ridiculous. The only thing people take seriously here is sales, which means opening accounts. Retention doesnt even matter, as long as you dupe some poor sap into signing up. it didn't matter that I was a fast and efficient teller. You absolutely won't make it in this job without lying in the face of potential "customers" about how terrible the bank is. And oh yeah! You don't have chairs. You don't get to sit down. Like, ever.

I didn't believe in the mission of this company one bit. I hated every single hour of it. I started at the same time as 3 other people. Since you have to constantly talk to passerby, new people have to stand out front and talk to EVERYONE. It was horrible. I ended up being a store greeter instead of a teller, let alone a "banker." I quit this job when I found an opportunity to; a co-worker was making snide remarks about me to the other employees thinking I didn't hear. I took my keys in to the manager and said I was done.

I understand everyone has to make money somehow, but come on.

What is the best part of working at the company?
It sounds great to tell people you work for First National Bank Texas but DO NOT BE FOOLED. It is an empty title, some people do not respect this bank because it is inside Walmart and HEB but those are the FIRST CONVENIENCE BANK locations and they get no respect. But they are open late and open on holidays and for those facts alone they should be respected. However, there is a backroom - a room with no windows and wicked, demeaning lighting and an even more wicked management staff.  DO NOT WORK FOR THIS BANK if you value your personal skill set and your self-esteem. This comoany will take whatever you bring to the table and strip you down to the bone. Human Resources DOES NOT HAVE YOUR BACK - If you DARE to complain about management they whittle away at your every little imperfection until you feel like dirt. Good luck trying to transfer departments - at least in certain departments because we are the 'Untouchables' either because the department is so traumatized or not valued - either way you are STUCK. DO NOT APPLY FOR LOSS PREVENTION. They are good at preventing loss of everything except employees. They take advantage of employees that have anxiety or emotional issues - they exploit it until the worker lives in fear of losing a job they HATE. This job will make you value life more. You will eventually decide that being broke is better than being broken. They don't pay enough to take this abuse. Run..... Run fast and far from FNBT. 

What is the most stressful part about working at the company?
The managers are embedded, 15 years or more in their positions and no plans on leaving or letting anyone move up. No recognition for anything you did before this job and no hope for the future. You can review 30,000 checks and ONE mistake costs you big. They are disgenuine and dishonest. They are haters and only care about covering their own butts. 

What is the work environment and culture like at the company?
The culture is survive. Lay low and don't make waves. If you are an 'Army Spouse' you may have a chance but civilians beware.  

What is a typical day like for you at the company?
Hades.  You may get blind sided by a write up or a loss or a bad mood.

1. A Typical Day at Work
	•	It sounds like the job is highly structured with a strong emphasis on sales and customer interaction. Logging in, preparing your teller station, and meeting daily sales goals can create a clear routine but may also feel repetitive or stressful. The pressure to cross-sell and hit quotas might overshadow the more enjoyable aspects of working in customer service.
	•	It’s great to hear that the job provided valuable learning experiences! Working at a bank often teaches financial literacy, problem-solving, customer service skills, and teamwork. This can be a solid foundation for career growth, even if the job itself had its challenges.

3. Management
	Management paints a picture of a highly numbers-driven environment. Feeling undervalued or unsupported unless you’re a top performer can negatively impact morale. It sounds like the culture might prioritize results over individual effort or employee well-being, which is a common frustration in sales-driven roles.

4. Workplace Culture
	• A workplace that only feels supportive or enjoyable during special events can leave employees feeling disconnected or unmotivated the rest of the time. It seems like the company could benefit from bringing that same positivity into the daily work environment.

5. The Hardest Part of the Job
	•	Selling all day under pressure and feeling under compensated for your efforts is understandably frustrating. Sales roles can be rewarding for high achievers, but when the payout feels unattainable for most, it creates resentment and burnout. Incentive programs are only effective if employees feel they’re fair and achievable.

Suggestions for Improvement:
	•	Management: A more balanced approach, where employees feel valued for their efforts, not just their numbers, could improve morale and retention.
	•	Compensation: Adjusting incentives to be more attainable and transparent would help employees feel rewarded for their hard work.
	•	Workplace Culture: Bringing the fun and supportive atmosphere of events like Frontline into the daily environment could create a more positive and engaging workplace.

This is a great place to begin a career in banking. Benefits include paid personal and sick time and affordable medical benefits. After one year, you get 40 hours paid vacation and 401k match guaranteed 4%. My branch manager is fantastic and it is a fun, quick-paced, yet competitive sales driven atmosphere. My coworkers are family and you will build lasting friendships while here. 
Upon hire, you will train for 2 weeks in the next largest city. You do pay your own food and gas but it is reimbursed generously.
A typical day at work includes basic teller transaction (deposits, withdrawals, etc.), selling bank products, balancing drawer, resolving and/or following up on customer requests or complaints. You will learn most of the ins and outs of banking and sales. I say "most" and not "all" because, from my experience, management is more concerned about who can sell the most and not completely focused on our main jobs, which is "Banker". You will learn enough to get by and learn more at another bank, if you feel inclined.
You will get to know your branch, district, regional, state, and executive managers. These guys do not go into hiding, you will see them at least quarterly.
The hardest part of the job is knowing you are a "retail bank" and convincing customers to choose us over the more "professional/traditional" banks. But, if you have strong people skills, you will find this job very rewarding. Also, the back office is incredibly difficult to work with which makes YOUR job more difficult/stressful. Also, they are closed weekends when retail locations are open. Good luck explaining that to customers.
Be warned, this bank pays less than others and have very non-traditional hours. If you're looking for a quiet 9-5 Monday-Friday (almost all retail locations are open on Sunday) desk teller job, this is not the place for you. If you enjoyed competition, sales, meeting new people, and making new friends, you will love First Convenience Bank.

Also, you do get yearly raises. Usually 2% per year if you do well.

This Position is 98% sales and 2% Teller. Please do not go into this position thinking that it is a Teller Position. This is more of a stepping stone position, to get your foot in the door for a Teller position. When you go to the interview they try and stress how much sales is so important. But they can not stress it enough. It should be labeled a sales position in my honest opinion. You are judged highly on your sales. and you will only get promotions based on your sales. SO if you are looking to further your career, You need to blow your sales out the water to get your name out there. If you are not doing good in sales you will not get promoted. I have seen new hires cry and even quit over marketing. This position is also great if you don't mind being away from your family a lot. If you have young kids this may not be the position for you. You spend more time at work than at home. The incentive program is great, You can actually make more on your INCENTIVE check than your PAYROLL check, and there is no cap on the incentives I've seen incentive checks in the $1500. However, The hourly pay could be more, I feel they should raise the hourly pay for this position. You do everything. The branch managers only like you if your a suck up as well. and they will only consider your request if you do something for them. You will also deal with a lot of complaints from customers about branches being rude, Which an excuse is made by management, "Oh that is just a very busy branch." There is no excuse for just being rude. Also if you need help from the Helpdesk or another department, be prepared to have someone very rude answer your questions and try to release the call on you before you have gotten all the information that you need. So it is best to have a pen and paper to take the notes that you can before they try to rush you off the line.

This Company is a JOKE!!! Managers do not possess any certifications neither does the company offer to certify. You are hired as a Personal banker but you will be handing the duties of a teller, some personal banker duties as well as sales. The pay is very low for the required job details. Continues to take away incentives are pay you less for the product you sell t a customer. They also do not offer paid holidays or Sundays, If you work on a holiday you do receive a floating holiday, in which can be used at a later time, but is only used at the manager discretion on certain days with excludes any Friday Sat or Sunday use. This company does not have the proper tools that a traditional bank has to verify checks so if you take a bad check or check loss it falls on the teller/personal Banker and your incentive that you worked so hard for throughout the month is taken away, plus you may be in jeopardy of losing your job. After missing sales goal 3 times you are fired, not to mention that you have to harass customers of partner stores like Wal Mart and Kroger. Management there treat their employees like they are children are as if they are beneath them and does not respect personal time with their family. It is also always a problem when trying to use any personal time, vacation time, or any time that is earned as an incentive. First Convenience Bank /First National Bank of Texas... I can go on and on this company should be used as a stepping stone for experience only, not a long term decision

My time at this financial institution had its ups and downs. They are some individuals that are great at their job and their leadership skills show this, But there are also individuals in management who although being employed by the bank for more than a decade no longer possess professionalism or integrity. A lot of time was wasted on gossip among management and employees, Issues that should have been resolved on the spot where carried on and created a distraction. 
 
When applying to the bank take into consideration that most department managers and supervisors will not accommodate tricky schedules. As far as workplace culture people talk about each other, important issues address from employee to supervisor may or may not be fixed depending on that supervisor. Also, Do not be surprised if your realize favoritism is a big issue. As I stated make sure you do your research and choose your department wisely there is a reason why many of the departments become revolving doors and that should be an important question asked when interviewed. 

The company itself can use some work, Pay is NOT competitive when compared to other institutions in the area and when you ask your own employees to vote you "Best in Central Texas" you really have to think about what you are doing wrong and why your own customers will not vote you as the best.

Receive and count working cash at beginning of shift
Identify customers, validate and cash checks
Accept cash and checks for deposit and check accuracy of deposit slip
Process cash withdrawals
Perform specialized tasks such as preparing cashier’s checks, personal money orders, issuing traveler’s checks and exchanging foreign currency
Perform services for customers such as ordering bank cards and checks
Receive and verify loan payments, mortgage payments and utility bill payments
Record all transactions promptly, accurately and in compliance with bank procedures
Balance currency, cash and checks in cash drawer at end of each shift
Answer inquiries regarding checking and savings accounts and other bank related products
Attempt to resolve issues and problems with customer’s accounts
Initiate and open new accounts
Explain, advise on and promote bank products and services to customers
The prime duty of  a personal banker is to advise and guide a client regarding his or her investment options
Help the clients according to the market changes in policies to generate more money so ahs to follow that.
Know technical details and about the loans interest rates and mortgage options and then offers to the customer.
Has to projected trends and to fast track the customer’s application
The most important responsibility is to be upgraded and updated and has to be highly knowledgeable about all the different products and services the bank offers

I worked at first convenience bank about 1 week My interview went well Some of the co-workers that I met were very nice and very helpful but not all of them. I encountered one of the assistant branch managers. , he was very cold he would not speak to me. He wasn't very helpful at all. I was supposed to have virtual training on a Thursday. I got hired on the Tuesday but they didn't let me know exactly what time it was supposed to start and I wind up being late to it. Then I was supposed to set me up for training to go to forth Smith Arkansas. For 3 days and this was during the time when we had that snowstorm. They knew I did not have a car to drive all the way out there. I was informed by the manager that they will find someone for me to carpool with that Wasn't gonna work because of the snow storm and no one would get back with me to inform me who I was going to be carpooling with. It was like I was being left in the dark and that being informant of my schedule what I was supposed to do. But I do appreciate the people who really did help me and was very nice. I also was upset because when I was doing my CBT computer basic training. I feel like I was being rushed to just hurry up and go through that, but if I'm a new employee, I'm supposed to be able to educate the customers with the right information so I can effectively do my job. All they care about is marketing marketing marketing 

Top Job Titles	Average Salary
Personal banker 1 salary reported	$20.00 per hour
Customer service representative 1 salary reported	$2,000 per month
Senior personal banker 1 salary reported	$14.00 per hour
Business 1 salary reported	$23,000 per year

Working at First National Bank Texas: Company Overview and Reviews

First National Bank Texas

First National Bank Texas Ratings

Popular jobs at First National Bank Texas

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected