data analyst

First National Bank of America

From the beginning you get the sense that it is a fast paced work environment. Management depends on what side of the floor your on. Collections/CSR was a very difficult place to want to continue to work in once you had 8+months of experience. One the biggest reasons is the favoritism that is not hidden. Those that are on the good side of the managers will rarely get checked for not being focused on work, while others (regardless of how good their average performance is compared to their favored peers) will be micromanaged down to how often they are away from their desk/fraternizing with other coworkers instead of working; even if it’s not that often. Bilingual reps have it harder because if you are hired to a certain time slot there is no possible way of change, even if a spot opens up. This department will hire in at higher wages with no prior experience and do not offer to match those wages regardless of how well you outperform your current peers; you receive just expectations  of working harder/longer to make more money. You will be chastised in front of coworkers, and depending on how high the criticism is coming from, they can be out right demeaning. Management does talk behind your back with the coworkers they favor. Moving up or even laterally is difficult because of the sense of entitlement they have over your performance, even tho the real issue is not having a standard of work for other employees. They will keep you or make it difficult for another internal manager to take you on. When applying to move up as supervisor they offer no guidance if you are not one of their favorites, nor will they offer insight on what should be improved let alone give you the time to improve on it before they make a decision. You will hear their decisions on your promotion/transfer from their favorites before them at times. Over all, you have a better chance of growing professionally in another department while doing OT when needed there.
I did have the opportunity of moving laterally and the change of atmosphere was amazing.
 The managers on the other side of the floor cared about your growth and knowledge on how to improve on your day to day, and even offered assistance/extra training that was well planned to fit your pace and learning. The fast pace work environment doesn’t change, but you do get a sense of a team to back you on difficult days. The management cares about your emotional well being and support if you have to take time for personal matters. They offer projects for OT to make up time you missed without hassling when or why you miss. The change in department changed my outlook in the company because it all depends on who you answer to. I was not able to stay long with the new department, but you get the sense that there would be a way to negotiate more responsibility/promotion for more pay. If I knew to apply to the other departments before Collections/CSR, I would have. Once I made the transition I was blacklisted from doing OT in Collections because of my transition. 

I worked here for a year and enjoyed it in the sense that management was nice and willing to help and you weren't required to work crazy hours.  What I did not like was the lack of advancement opportunity even from entry level positions to actual sales positions, or the salary.  I came there with the expectation of being an assistant to a LO for a few months while learning the business on a low base salary and within a few months would become an LO myself, ultimately after a year, I was still the assistant to the LO and still on that very low base salary even though I was one of the busiest people on the floor day in and day out.  There just didn't seem like there was a plan to get someone in there to take over my place so I could move on.  I was stuck in that position even though I knew more about the business than most of the people in actual sales roles.  

That being said the rest of the company is great.  The atmosphere is awesome, the benefits are top notch, and the building is all basically brand new.  You just really had to love what you were doing because that is what you are going to be doing the whole time you are there.

What is the best part of working at the company?
The coworkers are nice and social. 

What is the most stressful part about working at the company?
Everyone treats their situation as if it's the most important and management never stands up for you. Also it's hard to stand out to management for promotions because they never pay attention to you and don't ever communicate.

What is the work environment and culture like at the company?
Work environment is nice and clean. Very organized and as well as friendly coworkers. 
The culture is very favorable. You meet very nice people. 

What is a typical day like for you at the company?
Get to work at 8 and look over tickets from previous day as well as new tickets. Prioritize the workload and handle accordingly until 5. Lunches are forced between 11-2

Working at First National taught me how to work with a team, multitask, and run a crew. Management did their best to get the job done in an effective manner that didn't completely wear out the crew. A typical day at work would start at 4:45 PM with a 15 minute break about two hour in and ended at 9:15 PM. We took out personal trashes for all seven floors, cleaned all the bathrooms, vacuumed every floor, and hard cleaned one floor per night a week. There was nothing difficult about this job. If there was anything, it would be talking to the boss about something. Management was very good at pushing us to be greater and think for ourselves. The most enjoyable would have to be working with a crew and problem solving different ways to do our job.

What is the best part of working at the company?
The mission of the bank, the exceptional people and being part of a great team working to accomplish our department’s goals.  

What is the most stressful part about working at the company?
In our department we work hard to accomplish  closings in a timely efficient manner. Everyone comes together to make it happen! Honestly, there really isn’t much stress. 

What is the work environment and culture like at the company?
The care and consideration given to employees is outstanding. We’re privileged to be provided a wonderful workplace environment and a staff that continually works to keep everything top notch.

I have been here for almost a year now. My time at FNBA so far has been a blessing. I really love what I do in my role and have learned SO much!

I have attended multiple trainings and events that align with my role which has aloud me to expand my knowledge and experience.

One out of MANY things I enjoy being employed at FNBA is that we all have personal goals to reach. These personal goals have a huge impact to the company goals. It truly makes me feel like I have a purpose and am valuable to the company. This is important to me.

A typical day at work included answering phone calls, providing mortgage counseling, communicating with management as needed to complete projects as they cropped up.

I learned about professional etiquette, BSA training, mortgage contracts, etc. The management is flexible, friendly, and very teaching-oriented which motivates employers to improve their work constantly.

The hardest part of the job is the competition of incentives, but the most enjoyable part is the integrity of the company. I can trust the judgement of superiors in every case.

After two interviews, one each week I was offered a position the next week. The pay is very low only $12/hr. Be prepared to do a lot of invoices and folding A LOT of paper into envelopes I wasn’t trained properly on my job for weeks. If you have bad anxiety this is not the work place for you.The work environment is very negative and the people there treated me very poorly you will have to deal with people cursing and yelling in the office and people asking you why isn’t something done correctly even though you haven’t been trained properly

Typical day would be to come in, get some free coffee or tea, and sign in on the company time clock, proceed with your work, maybe a dept. meeting.  Most managers were fine with some co-worker chatter.  No real scheduled breaks but the treat time or bathroom breaks were not monitored.    I obviously liked working there or I wouldn't have been there for almost 24 years.

If you're considering working here, keep looking. This company is not what it claims to be. They talk about having a "servant's heart," but it's really just a manipulative slogan used to take advantage of kind, vulnerable people. Despite presenting themselves as a Christian organization, their actions don’t reflect those values. If you’re someone dealing with any personal challenges, this is not a supportive environment—they won’t treat you with the compassion they preach. Proceed with caution.



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