software engineer

trainer

teller

sales manager

processor

First Service Credit Union

I assist members with questions regarding their accounts, products, payments, cross selling, servicing, and unlocking them out of their home or mobile banking accounts. We answer the phone for all the branches and keep up with incoming emails from our team and members. It’s a very easy job but you must be quick, multitask and work together as a team. Just keep in mind, almost everyone there is in it for themselves. Some co workers will be happy to help you with your questions and some won’t. If you make the tiniest mistake be prepared to have someone come to your cubicle or email you directly and correct you in a rude manner. The training I received was good but not enough to prepare you. Now once you are in the call center, you will be trained for a little bit so make sure to ask questions and write notes, lots of them! You may work some or all Saturday’s depending on how flexible you are and if you decide to, you will have an off-day during the week.

I was lured away from the previous job with offers of a VP title and much higher salary. They said they wanted my expertise in two main areas: 1) to change their charter to expand their operational boundaries and 2) to change their name and brand. Both I had very successfully achieved at PrimeWay.

Once hired, things went smooth initially. And while I didn't completely feel the way things went were necessarily in the best interest of the credit union, I managed to still achieve the initial goals. After the goals were achieved, things went downhill. I continued to try to change the "inside culture" of the credit union (mainly customer service and product offerings) to match the brand they said they wanted... that they had me create on paper in our marketing plan. I had many successes at the branch level, however, upper management resisted and everything fell apart.

Be careful. The culture seems wonderful everyone is so nice and happy to be there. Once you are hired it’s like the Stepford Wives it is sooooo fake. All about perceptions. You can work twice as hard as the next person but if you aren’t sickly sweet and happy all the time you’ll be belittled and treated terribly. Unless you are a minority. They have been in trouble for lack of diversity so if you fit that you can do what you want. The Executive team is a joke they don’t agree and put staff in the middle of their power struggles.  It’s also a Mormon company I thought that would be great and meant they would be compassionate. Wrong, it’s about how it looks good to do for others. I didn’t know much about that “religion” but from what I saw It is not something I’d ever want to participate in in any way. I get it’s a business and has to be run as such but the CEO is not what he appears to be not sincere he really should be a politician.

illegal activity going on. If you are a whistle-blower or complain they will fire you!! I identified some illegal activity and instead of fixing it they are trying to cover it up!

They will micro-manage you and will monitor your phone calls saying it is for training but will conduct no training. They have one trainer for the entire credit union. They have out-sourced their HR and their HR person is not very approachable.

Helping members with their financial needs.
Building relationships with members and colleagues. 
Amazing budget for the branches to be able to do marketing and advertising for the members in each branch. 
Meeting monthly goals is all possible with the amazing marketing team at the corporate office.
Amazing benefits for members, especially kids accounts.
Overall happy environment.

Compared to other jobs I've had this one is great. I think that people think that work somewhere is going to be like going to a party or the beach and that's unrealistic. Work is work and here it is not bad at all. The compensation is fair, there is an opportunity to build relationships with your coworkers through frequent events, and there is the chance of advancement if you work hard. All in all this is a great place to work.

I really enjoy my team and the many opportunities to learn and grow. That said, the workload can be overwhelming at times, and the lack of organization makes it challenging. Most requests come through verbally or in short emails, and without a clear project management system, it’s difficult to plan ahead for the week or month. On top of that, everyone is expected to juggle multiple roles outside of their core job responsibilities, which has been tough for me to adjust to.

I liked working here for the most part, the only thing i did not like was having to drive out of my way to make it to mandatory meetings and not being reimbursed for all that driving. I worked here full time for almost one year. Job was fast paced, and easy to learn.

What is the best part of working at the company?
Understanding of life events and genuinely wants to help when personal problems arise

What is the most stressful part about working at the company?
Currently a lot of updates that can be frustrating 

What is the work environment and culture like at the company?
People that are willing to help. Overall nice 

What is a typical day like for you at the company?
Daily “huddle”. Once you establish a routine it’s enough time to get things done

All the employees work together to help one another but struggle with mid-management due to no communication between departments or branches.

Mid-management would not provide feedback on areas that needed to improve in the departments. The organization rather grow bigger and step on others without growing organically.

Top Job Titles	Average Salary
Software engineer 5 salaries reported	$77,400 per year
Trainer 1 salary reported	$36,716 per year
Teller 1 salary reported	$12.50 per hour
Sales manager 1 salary reported	$80,000 per year
Processor 1 salary reported	$13.50 per hour

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