relationship banker

loan servicing specialist

reporting analyst

insurance agent

specialist

First United Bank

First United touts its culture as its key differentiator. And from a high level, it is unique in the banking world. Some of the long time FUB’ers behave like they are still in middle school. There’s little accountability to getting things done which makes it easy to goof off. 

There are some other downsides. Despite the banks asset size, it operates like a really small bank with outdated procedures, antiquated systems and virtually no way to compete with any bank… well except for super small rural Oklahoma banks.

There is no innovation and what technology they have, was state of the art in the 1990’s. All this means is be prepared for tons of manual work and bandaids to every processes. 

Communication is horrible. It’s better in some groups but cross-department communication is nonexistent. This leads to high employee and customer turnover. Customers get frustrated with just stupid things the bank did like turning off online access, limiting deposits, bouncing payroll and so many simple things that made it tough to explain. 

Be aware the bank is owned by one family. If they like you, you can do very well. But if they don’t, life will be miserable. It’s part of that small bank mentality. 

And don’t let the “faith” part fool you. That’s what they want you to see. But in internal meetings, you’ll hear senior execs dropping f bombs. the company parties, well let’s just say they are wild times. 


Review:
I was initially interviewed for a management role, then passed over and later offered a lower position with promises of future growth. That set the tone for what followed—misalignment from the start.

The branch has extremely low customer volume, making it difficult to meet expectations around relationship building. At the same time, initiative is not clearly supported, leaving you unsure of what success actually looks like.

Operations lack consistency, and training does not appear to be prioritized. Many processes are explained as “that’s just how we do it,” rather than grounded in clear standards.

The work environment can feel uncomfortable, especially for new hires. Communication is often indirect, and feedback is not always handled constructively or privately.

I was terminated after one month due to being marked late multiple times under a strict 5-minute grace period—something that was never clearly communicated or addressed with me beforehand. Additional concerns were also raised for the first time during termination, without prior coaching or opportunity to improve.

Overall, the experience did not reflect the values emphasized during the hiring process. I would strongly encourage candidates to ask detailed questions about expectations, training, and how performance is actually measured at the branch level.

Great company culture, nicely renovated offices and building environment. This bank prides itself in community and encourages volunteering. Good benefits with PTO.
Biggest disappointment in this department was lack of training and managements vested interest to ensure equal opportunity for individual success. Cant speak for other departments, but the loan processing manager did not possess leadership qualities. More so condescending, very little empathy and gratitude, with a tendency to micromanage. During coaching sessions, management would rather point out struggles (with no action plan to help become better) and rarely brought up performance successes.
In one years time, only 1 out of 5 loan products was taught in full from start to finish hindering any chance to reach full potential. This responsibility falls upon management to ensure each team member is set up for success in their role. 
Unless you have multiple years of processing experience with no expectations of development, you wont have a "seat on the bus" as a loan processor for First United Bank.    

First United Bank has a wonderful vision on what most employers should inspire to do however the vision falls short because branch level management is clueless and does not know how to manage.  They claim to promote work/life balance however I don't feel hardly any work/life balance.  My manager and the assistant is lazy and doesn't know how to do anything, they rely on the more seasoned employees to do everything.  First United does promote from within a lot because they are way behind the curve on pay for what they want employees to do, therefore they can't get or retain experienced people.  
First United is like working at a bank in 1990, the customers can't do ANYTHING online like wires, stop pays, debit card disputes, they still want people to print out documents to sign, scan and send back or much worse come in and sign.  It's 2021 they need to get on board with electronic signatures.  The leadership needs to hold each other accountable instead of letting managers get away with doing nothing and not caring about their staff.  Just pay attention to how many jobs they are hiring for, that says A LOT.

The promotion of the company culture is a positive, they strive to make you feel like part of the group and the people are very friendly and supportive for the most part.  New management structure over the past year has pushed the bank from a family oriented personable bank to a number crunching bank so the identity of being the neighborhood bank is being washed away with larger bank mentality.  The pressure to make numbers is evident now more than ever where as prior to new management it was "take care of the customer and their needs, numbers take a back seat" to now its "Make your numbers or else, but also take care of the customer"  My day is spent communicating with officers to seek out opportunity of potential business.  I love going to my office and working with my department but unfortunately that is changing due to new management.  The pressure to make goals wouldn't be as bad if they offered higher salary/incentive along with the added pressure.

So basically I was laid off from the company by The Plano Mortgage VP of the company. She did not like me for some unknown reason so she made it possible to find something small (she said that I was doing call avoidance by not reading up quickly enough between the calls) I also know some other people were also doing it however they only audited my calls not the other people (and I had no write ups before either) and then when I tried to get unemployment they denied me because The Plano mortgage department VP and her crew said that they fired me due to bad misconduct. Once again this people will screw you over if they don't like you for some reason so my recommendation is DO NOT WORK HERE!!! Also if you are hired temporary you will not get bonuses while everyone else does! Company calls themselves Christians but they are the opposite of that! Also CEO never responded when this happened to me. He did not care at all to even reply back! Stay away from this company!

I would come in toward the end of the day and for the first couple of hours I would be doing data entry. After the banks closed and everyone else left I would start the nightly processing. I did this Monday through Friday for over two years. At this job I learned how to become fast and efficient at data entry. I also learned the nightly processing procedures. The people I worked with were amazing. If I ever needed help I could call my manager even after they had left for the day. The workplace culture was very calm and almost never hectic. There never really was a hard part of this job in my opinion. They worked around my school schedule and as i pointed out everyone i worked with was extremely nice. The most enjoyable part of the job was the people we would always celebrate birthdays and overall the people were like family.

I had angry customers calling everyday. The online platform sucked, the app was outdated and so were the programs we used.. when we weren’t having technical issues, we would give the customers incorrect/outdated information because there wasn’t good communication between management and the customer service reps. 
Training was a joke. 
they claim to put God and family first, but they don’t practice what they teach. 
when I requested a sick day due to a doctors appt. My manager emailed me angrily asking how I knew I would be “sick” that specific day if it was in the future. His response shocked me, and I had to explain that sick days could be used for personal dr appointments as well as other family members ie your children or spouse. 
He gave me the day and half baked apology  because he knew he was in the wrong.

I started with FUB in 2001 as a teller, and then was promoted to vault teller and ATM clerk and then EIP supervisor. Worked with customers and teller transactions. I learned to be an effective leader and a professional. You really got a great sense of importance from management, they made me feel very proud and successful with all the jobs that I performed. I made a lot of long lasting relationships with my co-workers friendly and professional environment. The hardest part of the job was learning on-line services when we were using sharp calculators for so long but  I was very adaptable. Working in a small town knowing a lot of the community and volunteering.

High turn over, poor training. Depends on the division and location. There are a few professional leaders that do lead by example however in several divisions management is hostile by not only degrading their employees but clients and customers as well. No open door policy. If you end up in a hostile division....start looking elsewhere. 

They do have some good features like healthy living, on site gym and healthy choices cafe. An open door policy and training services for employees would be helpful as well as training for Sr.Management wanting to run a boot camp.

Top Job Titles	Average Salary
Relationship banker 2 salaries reported	$16.75 per hour
Loan servicing specialist 2 salaries reported	$22.01 per hour
Reporting analyst 2 salaries reported	$66,250 per year
Insurance agent 2 salaries reported	$65,099 per year
Specialist 1 salary reported	$15.50 per hour

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