customer service representative

trustee

community manager

senior credit analyst

monitoring specialist

First United Bank and Trust

All and all I would recommend working for First United.  I loved the people I worked with and most of the customers.  My job was stressful and we had a lot of turn over in our department.  This made things difficult as we were always short on staff.  Our manager was very in tune to the needs of the Department and the stress the staff faces.  She would always work with upper management to try and make things better for us as well as give us incentives.  I felt valued and appreciated as an employee.   PTO is awesome, but insurance is expensive.  There is no yearly bonus given, but you may be eligible for a raise each year depending on your performance.  Upper Management encourages community involvement and support of non profits and small business.  They also encourage employees to advance or work toward growth within your department or another department if you want to pursue a different position.    With that being said there are some people who climb the ladder very quickly with very little time at the company or knowledge of banking systems or products/procedures.  Sometimes that's because of who they know or who they are in the community.  Other times it's because they have a degree in something or they can talk the talk.  I think that is probably the case with most small town businesses and that would not hinder me from working there again.  I can say that I look back on my career with First United with fondness and I am thankful for the knowledge I gained from working there.  

Today 3/17/20 I was fired from the company with poor justification. I worked in a call center and I was fired because they said I didn't ready up quickly enough in between calls.The sad part is that most of the time I am writing notes after each call that pertains to what we did during the call to help borrowers. Previously I was given a verbal warning and today without a written warning I was terminated. The leader of the mortgage company seemed to hate me so much because i was attempting to leave that department that she found something small as to not reading up on time quickly enough  to fire me. My friend had a note in regards to the flu he had and they still wrote him up because he missed some days and they also took half of his bonus. When I was given the verbal warning they took half of my bonus as well. The call center is in Plano Texas and we do inbound and outbound calls all day with a couple of breaks in between. On top of that the leaders treat you unfairly and find a reason to fire you if they don't like you. By the way I was put in a tough spot since the whole coronavirus because almost no one is hiring but they call themselves a Christian company however didnt care about that they fired me without any write ups before.

Typical day varied. Sometimes busy, sometimes bored.
My immediate manager was great!
Grievances more so came from upper management.
I enjoyed the people I worked with but some customers expected too much and management would accommodate setting a new unfair precedent for those less fortunate.
Oh, and insurance changed almost every year, which could be stressful.
Overall workplace culture was good. 
Benefits are good. They offer health and wellness programs with incentives for employees, as well as financial literacy courses for customers and employees.

I manage the escrow administration of the residential mortgage servicing department. I have learned a lot about who I am as a manager during my tenure here at my company. I am an independent thinker of the escrow administration. When I am not able to resolve a matter I am not afraid to ask my management peers, employees, senior management or 3rd party vendors. The workplace culture allows you to be a thinker and owner of your processes. If you are not either one you will not thrive strongly without our organization. The hardest part of my job is not being able to complete all daily tasks as there is an urgent matter or project that tends to come up (time-to-time) and supersede what you initially set to do. I highly enjoy working with my boss, management peers, employees and 3rd party vendors.

I have been at this bank for 8yrs and have had multiple supervisors due to being moved because of my job duties. I have never had the issues or complaints with my other supervisors as I have had with the current one. The atmosphere is very high school he said / she said and the HR department isn't here to help the employees with issue with their supervisors.

Before my current supervisor I loved my job and the people I worked with. I have performed the following duties in the 8yrs:

Item Processing - Ran T-9 Machine when bank was still on manual process, helped with the upgrade to electronic processing.

Teller Balancing - Balanced Teller Outages Daily

Gift/Travel Cards - Issued to branches, Balanced Account

Trained as Back Up for - Holds

CTR Processing

A typical day at work would often start the same.  I learned how to assist customers with different transactions.  The management and co-workers were pleasant to work with.  The hardest part of the job was sometimes not understanding all the policies that were in force and trying to remember them.  The most enjoyable part of the job was when I learned something new and remembered how it was to be done (even if it meant taking notes on my part).  I also enjoyed the many customers that came into the bank, although some could be nasty.  I just hurried with them.  I was so relieved at the end of the day when my drawer balanced.

What is the best part of working at the company?
Benefits and coworkers. That’s about it.

What is the most stressful part about working at the company?
Dealing with customers who think they’re better than you.

What is the work environment and culture like at the company?
Feels like being back in middle school. You’re watched and listened to constantly and you have to meet with a mentor 6 times a year and do stupid trainings about personality types.

What is a typical day like for you at the company?
I took calls all day. Usually around 70 calls a day.

Pros: Supportive management, good PTO, decent benefits, positive team environment.

Cons: Pay is below market compared to other local banks. The bank relies on multiple outdated systems that can make daily tasks more complicated than they need to be. There is also a growing amount of administrative and compliance-related work that can feel excessive and take focus away from customers.

Overall: A decent place to work with good people, but compensation, technology, and operational processes need improvement.

A typical day at work consists of reconciliations, appraisal invoice research, accounts payable, commission statement postings, review of GL accounts.  I have learned mortgage/financial services accounting.  The management team is open to suggestions and willing to make changes for a better working environment.  My co-workers are great to work with.  The most time consuming part of my job would be researching appraisal invoices.  The most enjoyable part of my job is the people I work with.

Bank as a whole is amazing and has so many good and promising values, ways to grow, and potential positive impact on their employees. All of that ends in the actual branch. Local management does not care about you if your family isn’t well known in the community. Would rather keep toxic people vs. helping others grow within the company or even within their personal lives. Which is funny because one of the pillars they talk about is Personal Growth.

Top Job Titles	Average Salary
Customer service representative 66 salaries reported	$18.76 per hour
Trustee 10 salaries reported	$21.26 per hour
Community manager 29 salaries reported	$27.24 per hour
Senior credit analyst 10 salaries reported	$73,600 per year
Monitoring specialist 12 salaries reported	$21.94 per hour

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