recovery specialist

nurse practitioner

operations manager

peer counselor

triage nurse

Firsthand

Firsthand is a great company to work for.  Pay is better than average across the board, professional development is easy, upper management is great.  They really care about trying to make sure the employees are cared for.  There’s a personal development stipend, the health insurance is better than most places, free telehealth therapy, PTO is more than generous.  The company leaders genuinely care about every employee, I’ve seen it with my own two eyes.  There are bumps but that’s to be expected anywhere.

At the end of the day this is a startup and things rapidly change but it’s a great place to work with great employees and management and a great mission.

What is the best part of working at the company?
The care about you. There are a lot of positive things this company does that other companies do not. They provide a company car for working in the community, bonuses, 401k, medical, etc.

What is the most stressful part about working at the company?
Must put up boundaries when working with this population

What is the work environment and culture like at the company?
Very team based company that will actually listen to suggestions and then most of the time, implement good ideas. 

What is a typical day like for you at the company?
Morning team "huddle" then out in the community.

What is the best part of working at the company?
The freedom to be out in the community 

What is the most stressful part about working at the company?
The job description changes daily and it's more like a sales job and not a social services job. We literally go door to door selling our services 

What is the work environment and culture like at the company?
Toxic. Co workers talk behind everybody's back, lie to one another and they are cutthroat

What is a typical day like for you at the company?
Door to door sales. Instead of helping people we they become numbers amd not individuals

I learned nothing. The hardest part of my job was our MCO. I felt that administration was not on the side of their employees. I felt like administration did not listen to our concerns about our MCO.When I asked interviewed for the “CPRS” position I thought I’d actually be doing peer work not going door to door trying to get individuals to sign up for services with firsthand. My co workers were very judgmental. Very misleading job advertisement on Indeed. It was not a very good workplace environment. 

What is the best part of working at the company?
They really stand by their core values. Work life balance is incredible. 

What is the most stressful part about working at the company?
I really can’t think of any. I always feel supported. 

What is the work environment and culture like at the company?
Very good. Boundaries are encouraged. 

What is a typical day like for you at the company?
Morning meeting, working in the community.

This was the absolute worst work experience I have had in my entire decade-long career. Workplace culture does not live up to the standards set by even the most average healthcare workplace. Management are not mental health workers and do  not have experience in the field. A typical day for a peer is going door-to-door selling the company’s services.

working at firsthand has allowed me to grow not only professionally but personally. there were some hard days at the beginning where i just was not sure if I could keep up but after working through it with the help of my manager and co workers I was able to get the hang of it quickly and even managed to get promoted. There is opportunity to learn and grow here. 

What is the best part of working at the company?
They embody their mission statement and are true to its values

What is the most stressful part about working at the company?
Other than waiting for contract negotiations nothing at all.

What is the work environment and culture like at the company?
Professional, diverse, supportive

Providers are not respected. A lot of favoritism and no accountability. It sounds to good to be true because it is. Do not fall for the culture they say exist. 

Top Job Titles	Average Salary
Recovery specialist 18 salaries reported	$21.56 per hour
Nurse practitioner 10 salaries reported	$75.00 per hour
Operations manager 14 salaries reported	$91,786 per year
Peer counselor 12 salaries reported	$23.67 per hour
Triage nurse 9 salaries reported	$80,000 per year

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