senior maintenance person

maintenance technician

local driver

entry level maintenance technician

hvac technician

Firstkey-Homes

This is one of the WORST companies you could work for. Staff is overworked all the time - we were told not to do overtime, but yet ask you to do more than an 8 hr day can fit. 

This is how bad it was: the Maintenance Manager literally refused to take calls for clients that needed maintenance in their homes... The maintenance queue was usually in the hundreds with people complaining at any employee they could find. 

Fellow employees would take their First Key homes shirt when leaving the office so they wouldn't get harassed by clients during their time off. 

We even had an episode where an angry client came to the office to request her refund that turned into a fist fight with staff members and glasses and windows were broken... by the time I left the company a few months later the windows had not even been replaced to protect the staff from angry clients. And this is a company that does home maintenance among other things and has the staff to repairs things! 

In an office space with approx 20 people and dozens of clients walking in per day, their budget was for a team to come clean the bathrooms and office only ONCE A WEEK. I can't even describe the smells....

Check out the reviews of customers in other sites to get a clearer picture of how of this company screws up their clients left and right. And working there is no different and you're there to take the fire for their mismanagement.



What is the best part of working at the company?
Nothing at all. The people who DO the work never get credit for anything while “leadership” doesn’t have time for said peasants/workers, who make them look good. 

What is the most stressful part about working at the company?
FirstKey is the laughing stock of the Single Family Home Rental industry. Putting people in positions of power who have absolutely ZERO idea of what they are doing. There a group of people who are good people but most of everyone in leadership, are in a constant fight for the title of “Village Idiot”.

What is the work environment and culture like at the company?
Welcome to the circus! A whole lot of “we appreciate you” and zero to back it up. Talk is cheap and FirstKey is basically the clearance section at the dollar store. 

An example of a “reward” for killing ourselves to hit our numbers is to have a company lunch with the leadership we don’t trust or care to spend time with, that is not a reward to us. Or to have to watch said leadership have a chili cook off. 

Also, leadership will tell you everything is fine, then immediately starting firing people, how’s that for job security?

One last thing. So, you say you haven’t been bullied or harassed at your job or in life lately? Come on down to FirstKey and you can feel all of that and more, immediately within the few days. It’s just how they show “support” is what you’ll be told.

What is a typical day like for you at the company?
Never ends and the expectation is your never done.

The owners need to sell now & get out of the business. The entire employee pool needs to be replaced & revamped. That is going to be difficult because everyone in offices is sleeping with each other. The level of inappropriate personal relationships is keeping key positions from making good decisions for the owners. This keeps HR from managing people up or out & keeps functional areas from presenting employees for corrective coaching. No one is truly interviewed & skill level assessed (aptitude & attitude). But if you hang on long enough you'll be a manager. You act clinical long enough you'll keep your job. You hide work under your desk, you'll get an intercompany transfer. This doesn't work for a company if no one is trained so the "don't knows" are leading the "don't cares". It's only a matter of time before the residents - not employees - figure out they need to pursue remedies. Once they get rid of the mean girls club in HR, Accounting hires people with industry experience, Property Management understands the business model and other C-Level positions do more than hook up, then maybe. Until then collect a check and don't expect any true diversity in management. But don't dare ask a question nor ask someone to actually do some work, you'll hear the infamous line from the apprentice - YOU'RE FIRED. Maybe the people in the offices need to be fired - all of them.

I have work here for 3 yrs and I have been treated with kindness, respect, thanked and honored,I am even a trainer for onboard it new employees. I am truly blessed to work for such a great company. I take great pride in my resident experience. It makes me feel good knowing that I have made a family’s day just a lil better by repairing their frig or fixing
their ac,,etc….Even my coworkers are happy with Firstkey. The gatherings of company functions are always fun and entertaining. Granted COVID put a stop to everything but as we all open back up. Things will only get better.  Top golf was one of our celebration gatherings and it was pretty cool to socialize with coworkers and have some fun.. Just one of the many things Fkh has done for its employees. But I am only speaking from the Charlotte market I never leave the state so I don’t know much about other regions.
Btw I was just playing around on the internet and googled my company. I was not payed or ask to summit this review. I done it of my own free will. Fkh and it’s affiliateds are not responsible for my actions. I’m just proud and happy where I work. ✌️❤️🖖 n yes I’m a Trekkie.😄

Our Regional Manager is an awesome Leader but the overall company still needs to communicate better among the departments, staff and most especially the residents with regard to maintenance and work orders. 

I believe that FirstKey may soon be one of the best places to work once Communication issues are resolved. They are in effect a "Work in Progress".

The homes purchased are in most parts transformed from average to well above bar. The company has some of the most skilled techs and Acquisition Team Members who put forth great effort in transforming average homes into works of art. 

Just imagine Wood/Vinyl Flooring as you enter the home with beautiful knockdown drywall and baseboards, decorative lighting fixtures, newly installed kitchen and bathroom cabinets with granite counter tops. ..... Some units are simply Amazing while others are just turned in order to be safe and habitable and immediately lease out. 

Overall, I think FirstKey has some of the better homes compared to other Property Management or Communities. The staff at the main office are all great individuals with the occasional bit of drama just to spice up the day.

I do enjoy working at FirstKey Homes but I am still open for a work environment where the communication is greatly improved. 

I'm just sayin.....

What is the best part of working at the company?
The pay and benefits. Upper level management has a great sense of balance and the way a company should be run /employees treated. 

What is the most stressful part about working at the company?
Direct management is beyond horrible. I e been screamed at like a bad dog (for 30+ minutes- more than once). Training virtually is fantastic however there was no real on the job training just following someone who was grouchy you were there, and half showed you what she did on 1/5 things. I have always been told if you have a question just ask but then when I ask I get yelled at because “you’ve already been taught that”. I went from being a golden employee to be the red headed monster.  Management is currently freezing me out tell my co workers to not speak to me. They’re trying to get me to quit because they don’t want to train or treat me properly. 

What is the work environment and culture like at the company?
Horrible. Expect to be yelled at, ridiculed, made fun of publicly, and treated work than a piece of dog 💩. 

What is a typical day like for you at the company?
In the field on job sites between 8-9. Yelled at by 12. Next job site at 1. Screamed at and called a liar at 2. Work for n the field till 5:45- get home. Shower, do emails, job notes, finish inspection reports by 1:30 am.

Management was great, a year in my direct report was let go, no replacement was made. just led to higher up management dipping into the market once every 4 to 5 months without any real understanding of well to be honest anything going on
Just by looking at numbers, they make hasty decisions that truly make no sense to actual reasons that stem from core practices for any difficulties or roadblocks they are trying to alleviate.
Just a group of people that are in positions they probably don’t need to be in,  just trying to save their jobs not solve a problem, or to create a long-term solution or process that would make sense in the long run. But I no fault of their own as I said I don’t believe they were in a position. They were able to really make a difference in with the knowledge or expertise they should have being in that position.. 
They are unable to forecast any problems coming up there, unable to adapt to any problems that arise because of lack of ability to forecast, so it’s just a reactive situation instead of proactive.

First, the HR department is nonexistent. They have their cliques that give management heads up. Management are also caught up in unethical practices. Second, the call center is a mess and management are clueless as to what needs to be done nor do they care for their customers, but they know how to cover their tracks. Promotions are based on favorites and who is sleeping with who. Hard working employees are screws over and overworked - something you see everyday at the call center. Customers personal identification information practices are questionable as the call center found scanned PPI on a copy machine. Also, customers get scammed / screwed over with fees from repairs and applications as some agents have given up and simply do not care. Appreciation was showed by having employees pay for their own lunch while management bragged about taking another team to eat. Higher-ups really need to reevaluate the people managing departments, especially the call center. Don't let them fool you with the pay. 

I don’t know what’s worse, upper management or how we take advantage of current tenants. Being screamed at in meetings over illogical “policies”. Being screamed at for asking questions or making suggestions. We make our lower level employees get yelled at by current customers because our greedy upper management takes advantage of our current customers by increasing their rent by sometimes 25% which in most cases makes the tenant move out so we can then list the property for the same original price that the tenant was paying to begin with. Only to collect a deposit from a new tenant which they will never get back and do the same thing all over again once the new tenants lease renews and hit them with a 25% rent increase. And most tenants will submit to the increase due to the stresses and cost of moving to a new property.The hardest part of the job is knowing we are taking advantage of our customers and we tell them take it or leave it. 
 I would never rent a property from first key homes. 

FirstKey has turned into a very toxic environment. Upper management is only focused on the numbers and not the quality of the houses or the quality of life they are forcing their staff and team leaders into by running lean (short staffed). In order to keep up and exceed expectations, you have to work 10-12 hour days. The house budgets get chopped to the point where the move ins are all a disaster for the property managers and prop ops teams. The local leadership is all great, but they are rendered useless due to the amount of work that they have every single day, and the company financials are not where they were hoping they would be, so no hiring or backfilling in needed positions is taking place. There is a closed-minded divide between the senior level leadership of Construction and Prop Ops. 

Top Job Titles	Average Salary
Senior maintenance person 48 salaries reported	$30.38 per hour
Maintenance technician 1 salary reported	$33.38 per hour
Local driver 15 salaries reported	$23.58 per hour
Entry level maintenance technician 1 salary reported	$30.00 per hour
Hvac technician 9 salaries reported	$30.11 per hour

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