member services representative

server

housekeeper

front desk agent

banquet server

Fitler Club

First off, please note how many of the five star reviews are by managers and/or were posted on the same day. HR/upper management begs them to review to make the average look better. Pathetic. The place is bizarre. Fitler has some of the best resources and most friendly coworkers I've ever had the pleasure of working with. What makes it a frustrating place to work is poor management and the lack of communication across departments. I can't speak for other departments, but communication within the F&B department was quite poor all on its own. Managers are either incompetent or overwhelmed on every level and it trickles down painfully. Staff is largely friendly, professional, and knowledgeable, if a bit myopic out of necessity at times because there can be very little support. Workplace can be an easygoing, positive place to work at times, but overall, a place that doesn't value their great staff nearly as much as they should. Very little opportunity or interest in advancing for most staff. Occasionally drunk managers, blatant favoritism on display, lack of support, poor teaching practices, toxic culture, lack of standards being upheld, passive-aggressive, ineffective communication, and low pay for the workload you're expected to shoulder. I was a "full-time" employee and not even bringing home $500 a week. The potential is there, but there's got to be a real commitment to improvement on the part of management. 

Working at Fitler Club has been an amazing journey. The team here is genuinely supportive, and the dedication to growth is real—many of us have had opportunities to advance and develop our careers. Beyond that, there’s a strong commitment to impact, with programs that give back to the community and create a sense of purpose that’s rare in hospitality.

The perks are unbeatable, from delicious daily staff meals and generous employee discounts to a thoughtful year-end member gift. The members are fantastic, kind, and engaging, and the people who come through our doors are inspiring. I love that I get to work surrounded by beautiful art and innovative design; it’s a creative, energizing environment every day. Fitler Club isn’t just a workplace—it’s a community filled with passionate, talented individuals who truly care.

Working under the operations team brings different challenges to overcome every day. However, there isn't a time when we are not supporting each other to ensure the issue gets resolved and the member experience is unaffected. We have a strong, hands-on leadership team. The culture here is excellent, and it is very collaborative. The hardest part is multitasking while running multiple departments, but that does come with the territory in operations, and there is never a time when I am doing it alone. We have a strong team that cares about what we are trying to achieve here and believes in the mission. I was able to move up fairly quickly here, as hard work and dedication are noticed and rewarded. 

Overall, they discredit all of the experience, their employees have they. 
Manager love to complain about everything yet fully blame entry level and lower level employees. 
It is not a company that I would ever suggest someone go into when they’re trying to learn the hospitality industry because it is not run or owned by people who are actually in the industry and you honestly won’t learn anything. You couldn’t learn at another job that probably pays better and has better flexibility for you as a human not just a number employee.

I was a front desk attendant and I can agree with all other reviews, the communication across the board (different departments) isn’t the best. The Member Services management team is very short, and fake supportive. I struggled at one point with anxiety and depression and was told I can’t be breaking down at work, and they were supportive at first, would let me take a beat, but then let me go because I had a breakdown at work and it they weren’t comfortable scheduling me because “they didn’t know what version of me was coming in that day.” They also aren’t very flexible with hours. 

After 5 years of service, Fitler Club was by far the best club I have worked for. From the team to the membership everyone is kind and make coming to work every day so enjoyable. The Club has hit road blocks in the past, but has always persevered, and the new leadership team is driving the Club in the direction it was always set to go. If you are passionate about the Club industry you will find true success working here, and will have the ability to learn from great individuals around you.

Management is sad. Terrible communication/understanding. They’ll overwork you by making your task harder, schedule you overtime without permission, have you work 8+ days before your next day off, micromanage you, show favoritism,  lie to you, nitpick, and penalize you for everything.

I had called out sick from food poisoning and instead of them using my sick time, I get written up for a no call no show. Got written up for wanting to leave early because my baby mom was on the verge of collapsing.

You’ll constantly be in fear of getting fired.

You have to deal with a ridiculous amount of side work and it’s just simply not worth the pay at all whatsoever. Management is very condescending and will nitpick and have you complete the most ridiculous tasks and speak to you as if you’re a peasant. They act extremely nice at first because they know they’re about to give you a hard time even though they're barely getting covers and foot traffic. 

If you like being a part of building something with a great group of people, this place is for you.  The management here truly cares about employees and though you might not get everything you want, they are receptive and communicative.  It's a growing company with opportunity to grow with it, but there are a lot of systems to build and improve so it's a lot of work.

Most days are very fast, with lots of activity happening. I have learned to invest more in my department working at Fitler, and my management skills have become extremely strong. The work culture is pretty relaxed and casual. The hardest part of the job is having multiple events when and if we are short-staffed. The most enjoyable part of the job is the rewards of a successful day with accomplishments.

Top Job Titles	Average Salary
Member services representative 3 salaries reported	$17.00 per hour
Server 1 salary reported	$7.25 per hour
Housekeeper 1 salary reported	$16.00 per hour
Front desk agent 1 salary reported	$18.00 per hour
Banquet server 4 salaries reported	$7.25 per hour

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