sales and service associate

customer service representative

relationship banker

teller

service associate

Five Star Bank

I always like getting to work early and thats what was nice about working at Five Star we had the flexability with the hours we worked just as long as we put in our 8 hours which rarely was the case because of our work loads we always had the option of overtime which was nice.  Flexable lunch breaks and we were not micro managed we worked in a team but also as a indidvidual.  We worked our desk on how it best suited us and we were trusted by our employers and managers to get the job done.  It was a fast pace enviroment and lots of changes.  In our teams we were always supportive of each other and had each others back when it came to deadlines and going above to get the job done.  There was not a part of the job that was harder than the other we had difficult loan applications and sometimes difficult clients but always did our best to satisfy our customers and vendors.  The most enjoyable part of my job was when my clients would close on their home and I would get a email or a phone call thanking me for all my hard work and for being so patient and friendly and making their home buying experience so easy thats what made my job most enjoyable.  I truly do love working in the mortgage industry.

My time at FSB gave me an insight of what type of management and work environment I would prefer to work for--inclusive, aknowledges your successes instead of honing in on errors that were correctable and should have been used as learning experiences. A company that encourages proativeness and open to new ideas and not so set in their ways they would not consider a more modern approach.

I never felt that I was part of a team endeavor nor felt that I was trained properly to be truly effective in the position I held. When I accepted the position, I was given the impression I would get proper training, unfortunately that did not happen.

It was difficult to work with the IT department  except for my system engineer, she was extremely knowledgable and I learned quite a bit about the system I was managing from her. However management was lacking insight especially when we had priority 1 outages or emergency fixes. I found the lack of urgency disburbing and unproductive as the majority of the time the down time effected one of their biggest revenue streams.

What I liked the most about my job were my fellow co-workers, they made my job very pleasurable.

What is the best part of working at the company?
The Retail Branch Staff who create superior client experiences, all while working severely short staffed, with minimal training, and minimal sales tools. Their ability to work through moment-to-moment challenges and make customers happy is amazing. 

What is the most stressful part about working at the company?
Leadership adding significant stress to all teams due to extreme short staffing. Lack of leadership vision, and leadership working in cliques. 

What is the work environment and culture like at the company?
It is a very negative culture. Tone is set from the top down. CEO trusts leaders who don't understand the business. 

What is a typical day like for you at the company?
Typical day for the majority of staff is extreme levels of multitasking, problem solutioning, and need to remove roadblocks in the moment. Managing daily schedules can be quickly derailed due to short staff or unforeseen circumstances.

I have worked for Five start bank for over 14 years. I just got demoted and a third of my pay cut while others that were in the same job title as me have been here less than 4 years were promoted.  Five Star cares about numbers and nothing else.  I loved my job and the people I worked with my boss was probably the best one in the whole organization. He cared about making our schedule work with our family lives.  Upper management is heartless and will tell you straight up “you should be thankful you have a job”.  Promotions have nothing to do with your work abilities, knowledge or your seniority.  But if you are friends with management you get moved up quick. 
A couple years ago I would have recommended people apply for a position here but only for certain positions. Not all are equally treated.  And I wouldn’t want someone I know going through what i see coworkers going through on a daily basis.

Five Star is clueless on the way a bank should really be. They claim to be a community bank and if you liked the way things were in the 70's with not much chance of changing then this is your place. System is archaic as well as the 'back office'. Operations are for the most part non existent and what there are no one can agree on. This place must kill many forests each year with all the paper consumed. you have to make copies to make sure the 'back office' doesn't lose what you send down. Online banking is old school and so confusing to many customers and employees alike. When questioned about this the answer is 'that's just the way it is'. Customers are not number 1 as it takes forever to get issues resolved.
The hours are great, no coming in early or leaving late-the reason? no customers. My co workers were great but most of them have left as well for the same reason posted above.

Management only cared about sales. You got bonuses off them but they were taxed extremely high. Pay was bi-weekly which is awful. Working hours good Monday - Thursday but Friday's you work from 8am - 6pm, no extra break, no extra pay. Friday's were awful. Don't ever learn new skills that are out of you current title UNLESS you and your manager have agreed upon a set increase in pay. They will have you learn more then not increase pay, promise increase then never get it until the next year. When that happened to me, the pay raise was an insult. Their response was 'that is all we can give you, we only had so much for pay increases'. The only thing about this place that was amazing was my 2 coworkers. If you are lucky, the branch you work at will give you life long friends.

I went from loving my job to absolutely hating this place! They don’t care about their employees or their customers at all! They only care about the higher ups and making sure they get the pay they want. They recently laid off 40+ employees with no heads up or anything. And then the way they did it as well was so extreme. A “MANDATORY MORNING CALL” to tell them don’t come in today everyone on this call is fired. Straight BS! To top it off, gave A LOT of employees major pay cuts. Even ones who has been there for 15+ years, but they had no problem promoting 2 executives. HR will not help at all. They give you the run around to make themselves look good. Their benefits SUCK! Just stay far away from this corrupted place. 

My experience as a teller at this bank depends strictly on which branch I'm working at. Some times I'm asked to go to other branches to work because they are short handed. Some locations are better to work at than others depending on if you like a busy work environment.

There is not a lot of room for upward mobolity at my home branch but like I said they are all different. Some locations management will work with you to satisfy your career goals and some won't.

High turnover rate of employees in all departments because low wages and no raises. 

Vacation time is a plus, plus personal days and good insurance. And you meet a lot of great people.

A typical day consists of around 40-120 transactions.  The later in the week, the more work there is.  I learned that attention to detail is key, and everything in a bank happens for a reason.  Management was excellent from the training staff to the branch manager, regional manager, and the level higher.  The culture is easy going, where it is critical to work as a team.  Everyone has to pull their weight.  The hardest part of the job is when we're swamped and under staffed.  There's certain things that only a few are trained to do, and if they're occupied, it holds up the line even further.  But the best part of the job is learning.  There's so much to learn, and you'll come out of it smarter every week.

This has become a toxic environment.  Company forgets about its roots and the small community banks that made it what it is today.  They are moving towards online banking and services instead of the small towns and communities they serve.  They are no longer concerned with those areas and care only about the larger city market shares.  Training is no longer a priority and they do not include manager input in many of their decisions.  Pay is low and employees are not appreciated.  Goals are unrealistic and the atmosphere is chaos.  Communication is terrible and there are no advancement opportunities.  Promotion from within is not followed even though they say it is. 

Top Job Titles	Average Salary
Sales and service associate 48 salaries reported	$19.06 per hour
Customer service representative 7 salaries reported	$18.75 per hour
Relationship banker 21 salaries reported	$21.48 per hour
Teller 1 salary reported	$17.25 per hour
Service associate 17 salaries reported	$17.82 per hour

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