order picker

cook

associate

customer service manager

warehouse associate

Five Star Breaktime Solutions

My experience at Five Star as a Talent Acquisition Manager was deeply disappointing, not because of the work itself, but because of the leadership environment that ultimately made success unsustainable.

From a Talent Acquisition standpoint, there was strong potential to build a strategic, forward thinking recruiting function. However, the arrival of new HR leadership introduced a culture marked by poor communication, lack of transparency, and a noticeable absence of mutual respect. Decisions were made without collaboration, expectations were unclear or constantly shifting, and there was little to no effort to align with TA leadership before changes were enforced.

What was most disheartening was the consistent dismissal of professional input and lived experience. Communication often felt one sided and transactional rather than collaborative. Feedback flowed downward, rarely upward, and concerns were not met with curiosity or accountability.

There was also a clear and uncomfortable pattern in who was supported, protected, and given grace. As someone observing the culture closely, it became difficult to ignore the perception that if you were Caucasian, you were far more likely to succeed, be heard, and be afforded opportunities for growth. Those who did not fit that mold had to work twice as hard to receive half the support, if any at all. Whether intentional or not, the impact was real, and it created an environment where equity felt performative rather than practiced.

Respect was not consistently modeled by leadership, and that tone cascaded throughout the organization. When HR leadership lacks empathy, cultural awareness, and self reflection, it undermines trust across the entire company.

Five Star has good people and strong operational potential, but until leadership prioritizes open communication, mutual respect, and true inclusion, it will continue to lose talented professionals who want to contribute meaningfully but are not given the space or support to do so.

The position I filled was a saving grace coming off the $9/hr I was making at Publix. I was in charge of handling the 4 or 5 catering orders we got a week for the office staff of the Electrolux plant. On top of that, I was prepping the salad bar for the plant worker’s cafeteria. As more people inevitably quit, I would fill in their positions as well. The core of the problem was the coworker situation. Management was fine, in fact probably the best part of the job. He was a kind and understanding person willing to let me take chances and do things for myself. However, the people who I worked alongside spent their time talking about their delinquent extended family, muttering “Jesus, Jesus, Jesus” under their breath whenever you’d try to communicate with them, or babysitting their mentally disabled offspring that also worked there. Everyone was bitter and set in their ways, unwilling to accommodate an outsider who wasn’t grandfathered in. The job itself wasn’t bad, even with having to spread yourself thin some days. However, the co-worker situation was unbearable. I even pulled in a former coworker and friend to help out with the lack of staff (a mistake on my part) who quit before I did because of those condition. For any well adjusted person, this is not a long term solution.

All this being said, that situation wasn’t necessarily job related, but more a product of the town the job was located in. With a less low-income population, the job probably would’ve been alright.

This company is by far the most unorganized company known to man. They put you on a route that is in need of major adjustments leaving you to clean up the mess of last guy that quit. They,not one time was correct on my check it was always short.DO NOT START THIS JOB DURING THE HOLIDAY SEASON..they promised me my route would clear $1000 a week and without paid holidays i brought home $400 without warning.just an example they will try an fit 50 items in a market that only holds a max of 40 and expect you to cram it in there which looks like trash then they give an evaluation and give low scores so you dont recieve a bonus. The expectations of this company by far exceeds the quality of managers who will hound you over something that is out of your controll.they have horrible hand held scanners that rarely work and takes three times the amount of time it should to do inventory or scan in product. Their kiosk system is a joke constantly recieving too much of one product and never enough of the one that sells screwing up your commission. Seriously an awful company unless you like working 12 plus hours a day and like ripping your hair out because of the stupidity. Common answer for questions asked about things that did not make sense...thats how corporate wants it done..well corporate is full of a bunch of uneducated ppl that do not care about the work smarter not harder method..this place sucks..you could say its a scam

Go to work at 3 or 4am, run a vending route doing your best to keep machines filled and customers happy.  Have management decide to eliminate overtime on a whim causing people to lose 40% of their pay overnight.  Enjoy your vacation because nobody services any accounts while you are gone thereby causing you to have to work day and night to catch route up.  I am not writing this because I am a mean spirited employee, this place is simply brutal to work at.  They have an amazing promotion policy which is basically, we'll promote him because he works here and he said he would be a manager.  Imagine the worst most incompetent people being promoted simply because they signed up for the job.  Imagine all the managers not caring about their workers or the customers as Five Star slowly loses account after account to competitors.  Imagine accounts sitting empty with angry customers because management would rather have empty accounts rather than pay their workers more.  I have loved working here for many years from back when it was the Derringer Company, but Five Star is tearing this place apart and all the route drivers are leaving.  We have lost almost all our veteran workers as there is no reason to work here.  Just avoid this mess, it's a very hard, physical job that pays very poorly.

Training consists of a veteran employee riding with you that's usually asleep or playing with their phone. You are given a weekly route which will often have additional last minute stops that could take you hours away from your station. You may receive calls to drive to areas that are extremely far in the middle of your shift resulting in 10-14 hour days.  While this is a commission based job, you may be spending more time driving than fulfilling objectives that would earn you commission.

You are expected to not just memorize your route stops but anything these stops use which may be highly specific to each stop. Some locations might only use one type of item or brand. You may be visiting 80+ individual stops in a week or more. As a merchandiser, you're also expected to make a truck order daily but the warehouse often will get your order wrong which screws you over the next day.

Newer employees are stuck with the worst vehicles and equipment to use along with the most undesirable routes. Some of the vehicles for newer employees are borderline dangerous to operate with severe issues. 

Workplace culture is unwelcoming and venting any issues about it with your coworkers has a high likelihood of being reported to management.  

When I was working there, it was OK. Of course, you have some lazy co-workers and people were coming in from temp agencies and they were always quitting and we always had to pick up the slack. People would complain about our shift but it was like seven people working our shift and we had to make it work to get through the night. You were pretty much your own boss because everyone had to be at their own station because no one would stay on the shift but we made it work regardless. It gave me a lot of experience with cash handling, customer service and training employees. That was the most enjoyable part to me was training people even if they didn't stay on; I got the chance to teach someone something new and they understood but the shift was too much for them. I just wish there they would promote people and not having them work more than four and five years for them to get a recognition. I met a lot of people there and I still talked to them till this day.

Great company in the food industry that allows for a personal home life which is uncommon in this industry. A typical day included collaborating with the Chef and other employees and running your business with little customer interaction which is a disappointment. I learned a great deal of food knowledge from the Chefs and expanded my horizons individually without any guidance form upper management. The most enjoyable part of my job was the employees and learning a new culture of food and the catering side of business. If your looking for a career that molds you in a new area this is a great company, but if your looking for  upper management opportunities and guidance from your uppers, this is not the company for you. You will have no support and expected to run the business with no help. Easy for some and yet I watched a lot of my fellow co workers fail.

I had 4 bosses in 3 years there my last one was the best out of all of them. No communication with that company they thought we were running a top secret job for the White House. They buy out company’s that are failing and put the failing companies management in charge I don’t know bout y’all but if a company is going under good chance management has something todo with this. They pack the work on just to see how much you can do in a 10-14 hr day insurance is a joke you have to beg for your earned vacation mainly bc there isn’t enough help usually not enough folks to even run the rts. When covid hit my job was threatened when I didn’t want to go into several plants that were shut down and not cleaned bc of the virus outbreak in those plants was told my health wasn’t as important as getting the food out of the coolers. So yeah I don’t recommend filling a application out there 

Local business acquired by Corporation and the downfall of our business is leering. Communication is lacking, Organization is fleeting, Manpower is thin and workload is heavy.  Compensation is something that is needing improvement since new hires are making almost the same as a well seasoned and flexible employees.  Morale is at an all time low, yet we are expected to stop our regular work day to watch and complete meaningless Corporate training videos.  

Instead of spending the funds for useless training videos, tests and getting rewarded with food days, how about we get some actual compensation for our hard work and get some added manpower to assist the skeleton crew that is bailing all satellite branches out with equipment and installs. 

It was like family there all of us employees work hard together inside the job and outside the job. Fun and filled with laughter. A typical work day would be consensus of a steady pace and you never know what your gonna get coming through. I learned alot , for example : leadership and working together as a team. The management in there was awesome she always made sure things was running well and that her employees was doing okay. The workplace culture was very different from working as a server you have so much to learn with the FIFO , learning the tobaccos , Lottery and so much more was very new. The hardest part of the job is some of your customers that you get coming in they are rude. The most enjoyable part was they make you feel like its a second home and five star really takes care of their workers.

Top Job Titles	Average Salary
Order picker 2 salaries reported	$15.00 per hour
Cook 6 salaries reported	$15.25 per hour
Associate 7 salaries reported	$15.14 per hour
Customer service manager 12 salaries reported	$52,917 per year
Warehouse associate 8 salaries reported	$15.34 per hour

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