diesel mechanic

senior diesel mechanic

diesel technician

trailer mechanic

senior diesel technician

Fleet Services by Cox Automotive

I  was excited to receive an offer for cox as a mobile tech because of the awesome benefits offering. They were so good that I took a pay cut to work for cox even though the job was harder and worst conditions than the air conditioned shop I was leaving. To my surprise 3 weeks into my employment, before I even received my service truck and get to work, they announced they would cutting the pto from 5 weeks down to 2 weeks!! This was the whole reason I accepted this position that a recruiter reached out to me about first! I should taken this as a sign and ran. I truly felt like I got played. This was not an overnight decision the company made. But I decide to stick it out. Right away the work was very slow and spread throughout too many technicians, which I soon realized the company just kept hiring more while there was no work. They tell you you don’t have a “set schedule” and that you need to be available at any time of the day if needed and have you sitting at home on “stand by”  waiting for them to send work orders to you even though all the work you do is supposed to be known about in advanced and scheduled in so you can plan and get parts. Then they start  asking you to work shifts you were not hired for saying if you don’t take the work that available you won’t be paid. They send you on road calls on the side of the road when that is clearly not part of fleet services but their other division that does road service. The only time management reaches out to the team of techs is to add more administrative work to their workload of the already overworked technicians and complain about tech efficiency while at the same time being one of the most unorganized and inefficient companies I’ve ever worked for. Needless to say Cox was a very short lived disappointment and waste of my time

This company was appealing for all the great benefits it had to offer. After working in the field, started to notice the extremely high turnover. Many techs did not enjoy filling out paperwork for every single job conducted. Management had high expectations for the amount of work and the quality of the accounts they provided. 100 Percent not worth it, and would not recommend this to anyone. Too many times after a busy work day I would still find myself working after getting home. As far as other employees they were OK, lots of Novice and beginner technicians, but management definitely favored those who were doing the most for them i.e. billing excessive amounts of hours. Making it almost unreal for every single tech to get the same results. One thing that stood out was also favoritism within my Market. So many times the manager would talk down on the technicians who didn't bill enough hours yet he would drown certain technicians with loads of work. 9/10 they were the same individuals. The management lacked proper leadership and effective communication. All I can say is, If you want to work for a corporation that makes you 1). Do their service advisor work 2). Maintain Customer Relations while on the job 3). Being a parts runner and going out of your way to get parts 4). Drive every single place to complete basic jobs, You're better off starting your own business. Oh and the PTO sounds amazing when you have 4 weeks available, truth is that much PTO is given because over half will be used to make sure you get paid for inclement weather days. In the end you're truly left with the 2 weeks most companies now offer. 

I can only talk about the position I have and I've only been there a short time but overall I think this is a good company. They pay you fairly but they expect a lot. As a mechanic you're responsible for getting the job done whatever it takes and to bill the customer. As long as you're finding work to do and billing for a full day, you won't have any problems from management. You are your own business for the most part. Some people can't handle that. A manager can't be over your shoulder constantly watching what you do, so as long as your a hard worker and like to get jobs completed, you should be a success in the company. You are your own parts supplier as well so that means doing inventory and making sure you have the parts you need. Don't have the parts you need? Kinda hard to fix the stuff. Admittedly it is tough not having a manager around all the time to keep you on your toes but you just got to keep your truck together and keep moving along. As long as you have the skills in either diesel mechanic or a trailer mechanic you should do well. Health insurance for a single person is free if you choose. They provide a 1.5 percent 401k match for 6 percent you put in. I know, not great, but at least it's something. One week of vacation for your first year. You get a quarterly bonus to purchase certain items if you are accident free. I also get voluntary overtime on Saturdays.

Why work for Dickinson fleet services? If you're inexperienced in the field they got you covered. You will be trained, fed, and put into a nice hotel during your training at the academy. The people who work for DFS are all nice genuine people. They structure the company putting the people in the field at the top. You get the tools and knowledge you need to do the job correctly, safely and efficiently. All you have to do is put in the same effort they put into you. You may think 2 months is a long time, but in reality the time goes by faster than you'd think. 2 months time and you have a successful and rewarding career. They train you in a way that you understand the curriculum. FleeTec isn't your typical school that has your money and if you fail you fail. The instructors and directors at FleeTec are there to help you succeed. All in all if you're a dedicated individual wanting a career than I would highly recommend Dickinson Fleet Services. Why pay for the curriculum when the opportunity to be paid to learn and a guaranteed career right in front of you.  

When I worked at fleet net I was a follow up representative. When I first got the job I was excited because it was the best paid job I’d had. 12 and hour full time with insurance options. But the longer I worked there the more they began basically begging to work overtime. Then they enacted mandatory overtime and some days I would work 15-20 hours a day and they wouldn’t allow you to take a lunch half the time. During first shift everything is professional and well presented on the surface but the managers are nice to your face but disrespectful behind closed doors. And after hours the managers are rude, vulgar and at all times they expect you to tell customers unsavory news and be cursed at over the phone. I was basically told that if I denied the mandantory overtime of sometimes up to 20 hours a day, that I would be fired. And most of the time I would not even get a lunch during these days. And while, the money was alright. It was nowhere near what I should have made for the amount of stress and disconnection from the outside world that this job caused me.

you need to understand up front you will not have a personal life when you accept a job at Dickinson Fleet Services. Along with that you will have excessive travel and long hours. The positive is they do not argue overtime. They do pay. If you take time off, you will be expected to make up the time on the weekend. This is not including vacation or PTO. This does include bad weather.
Not all, but certain RVP expect you to work weekends, however ask them to do the same and you will be waiting a long time for an answer. Wasnt always this way. Dickinson has a habit of hiring salesman as Regional Service Managers and Regional Vice Presidents who do not know the difference between an alternator and a shoe lace. Promtions within do happen when it is convenient for them. They preach autonomy, however be prepared for the micro manage train. It will be pulling into the station soon! 

The owners will responds to this review  with thier typical banter and attempt to give examples on how to prove these statements incorrect.  I have nothing to gain with this review.  I have no bad feelings towards this company. I truly believe they think they are doing the right thing. Bottom line, they are not. I hope this helps with your decision.

A typical day at cox automotive as a mobile diesel technician as I was told, that you were able to somewhat manage your own schedule, build rapport with customers that you were assigned to, and having over 5 weeks of vacation. That was not the case you would always have a giant work load assigned to you that would almost always take you over a scheduled shift, work 12-14 hour days almost everyday. Never really had the same customer always jumping around doing things that were not discussed in the interview or training that they sent you too. Also they sold me on having 5 weeks of pto and ended up changing that to 1 week vacation and 1 week sick. But if you like long hours, no real paid time off, and never really seeing your family this could be the place for you. Management is not much of a resource for getting any type of help. Work place culture seems to be whoever has been there the longest seems to just delegate work out that they don't want to do. While the guys that are working hard are always getting the stuff no body else wants to do, or don't know how to do.

  The only managers we had were in some other state. They would rarely call us unless it was to give us something to do on a two hour notice. 
Only about 4 of 16 people in the Fort smith office actually show up to the office. 
 The work environment is very hostile. Comments were made about things that disappointed me as I felt like the company had bigger values than that.
Constantly getting yelled at by customers. Customers constantly accusing you of not doing your job and getting you in trouble; NO ONE there to help you in the Fort Smith office. NO ONE. 
So disappointed by this company. The lack of leadership actually willing to do their job instead of going into a meeting 10x a day or away from their desk another 20x plus lie about you when they’re not even in the same State as you. Horrible experience. 
You did your worst, but I’m still standing and I have found my peace and I’m still standing. . 
Goodbye.  
Not a safe environment due to the comments that were made. 


Currently employed but definitely looking for another job. I have tried to get on with this company for almost a year and then was SO excited when I finally got the job. 2 weeks into on site training and I knew the job wasn't for me but I stayed with it because I thought I'd enjoy it more when I started working from home. 
I have been extremely disappointed to say the least. Training is non existent, and when you get out on your own and need help, no one responds to you... At all. New people are treated like a nuisance and burden to the team. They give you 40 hours PTO after your first 5 days but you're not allowed to use it unless your manager likes you. Lots of favorites and unless you know someone who knows someone you will definitely not enjoy your job at all. I get called names and screamed at by customers and vendors for absolutely no reason. This job has caused me so much stress and anxiety that I am now on medication.

Its an okay job to work at, the pay isnt the greatest but its also not the worst, there is alot of micro managing and favoritism, if theres no work youre out of luck and will not get paid for the minimum the state requires you to be paid as a full time employee, alot of broken promises, the higher up manager mark is very easy going and good at his job but the mtl below him is very unprofessional and needs more training, they say there is alot of work but cant even get their techs a full 8 hour day, there isnt a set start time everything goes day by day so you wont know what to expect the next day, they are supposed to find work for the techs but make the techs look for work themselves 

Top Job Titles	Average Salary
Diesel mechanic 345 salaries reported	$31.32 per hour
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