stocker

sales associate

freight team associate

customer service representative

zone leader

Fleet-Farm

Ultimately, the work itself is not difficult. The management usually has no idea what they're doing in regards to staffing, and as such you will (if part-time or even some full-timers that are disliked by management) be told to do various things unrelated to your job description. If you are shown to be a hard worker, you will only be penalized by more work without any chance for a real pay increase. Generally if you keep talking to management to a minimum, you'll generally stay out of having to do things that aren't your job. However, if you show yourself to be competent at all, you'll be sent to do various things. (i.e. if you are a sales floor employee, they may have you push carts, cashier, or anything else as they refuse to schedule enough people.)

If you are a part timer, the management here will do whatever they can to make sure you do not advance in your role. If you apply for a sales floor position, they will most likely and have in the past, kept people as a cashier for sometimes weeks. If you are hired as a cashier, then unless you are friends with the front-end manager, you *will not* be able to transfer out. The same if you start as part-time and want to become full time. If you are a cashier, there is absolutely no chance of advancement at this fleet farm. 

While not often, do not be surprised to be scheduled outside of your listed availability, as I must state again, the staffing and thereby shift management is absolutely terrible. If you have arrangements for a time you should not be working in the first place, you will either have to arrange for someone else to take your shift, or call in sick. It is easier for full-time members to take off - if you are part time it is very hit or miss depending on who your manager is and if HR remembers to add it in. Occasionally you will notice that your schedule changed without any prior notice, despite the schedule already being posted for some time. You will still be required to come into work otherwise you will suffer point loss via the "12 point system". One saving grace is that getting all 12 points is almost the only way to be fired from this place.

Full timers get time and a half on Sundays, part-timers do not. The benefits given to full-timers are not as good as they once were, but are decent enough. For part-time members the only benefits you get are 10% off all merchandise excluding Alcohol, Tobacco, and Firearms (full-time members also get this benefit). Most full timers will work 7 to 12 hours depending on how busy and how many people are on vacation at the time. It is rare however to have more than 8 hours. Full time members get a 30 minute break at 7 hours and up, with a 45 minute break at 10 hours and up. Only management is allowed to leave the premises during their breaks. If you are part-time, do not be surprised if you are 15 minutes short of being scheduled for a 30 minute break. The most often break you will get is a 15 minute break even though (if 18+) you are scheduled for 7 hours 45 minutes.

The customers here are some of the worst people I've ever had the pleasure of helping. They are racist, rude, and overall usually disgusting people. You will get your far share of decent human beings, but there will always be just enough to sour your mood.

If you do end up working with a manager that likes you, then you will have an easier time. You won't have a good time, but an easier time. Long-time employees will not see any love either. Overall, it is best not to work here unless you need the money.

The Good: The employees that have been there since the Mill's were in charge are great and have a ton of knowledge to pass on to a new hire. Most are extremely friendly and willing to bend over backward to help if you ask. Management is pretty good about helping if you need help or if you have an issue. From what I've seen they will try to work with people and will give them the benefit of the doubt in MOST cases. Their points system is pretty fair. If you lose your job due to to many points... well... let's just say that it's you, not them. At Green Bay West pretty much everyone is friendly and good people. Advancement is pretty good. If you show them you're willing to take on responsibility they will give you more. Or if you express interest in moving up the "ladder", so to speak, they will do what they can (at least at this store) to help you out.

The Bad: Moral can take a hit due to corporate flexing their muscle. For example... we were given a dollar raise because we were technically "ESSENTIAL" employees when covid first reared it's stupid head. Great! Good! Wonderful! Wahoo! But then as soon as things started to open up again and it seemed like stuff was getting back to normal it went away. Ok, we understand that. No problem... BUT... now that we are literally in the hot zone of covid they refuse to give us the raise again. Next point of moral. The rank an file employees suggestions and complaints seem to fall on deaf ears. Corporate doesn't seem to give a hoot for what we have to say or suggest. Don't get me wrong the management tries, but to no avail.

The Ugly: The pay is sub par. Benefits are good but pay is blah. You could make more working at Meijer or Woodman's or as a bartender. 

OVERALL: For someone's first job this is a good one. The work is not hard at all. You get to learn people skills and get taught A LOT about patience. It also shows you how much it can mean to someone just by helping them out or taking the time to say hello and ask if they need anything. If you have a specific skillset then you could be moved into a specialist area and get a bump in pay and responsibilities. The people here are great (at least in this store) and the management is pretty good. It's not HARD work but it is a lot of busy work and sometimes boring work. If you're looking to work in the auto part of the store and talk shop with customers then go work at autozone because that's not going to happen here. HOWEVER!! If you need a job or need a new start or want a full time job with good benefits, it's a good place. Just don't believe all the hype about pay raises and such. :)

The SSC is a beautiful campus located in South Appleton, Wisconsin. The grounds are very astetic and the building is a unique, old insurance building that would have been futuristic when it was built and serves the modern office environment very well.

Employees currently enjoy what has become known as a hybrid schedule, having the option to work from home two days a week.

Work hours are eight hours, with options to start as early as 7:00 AM and minimum half hour lunch to one hour. 

The office is quiet, with no distractions inhibiting concentration. Temperature is set comfortably.

The atrium is so unique, with the tropical plants, flowing water and even an alligator.

Employees cubicles are spacious, with drawers and locker for personal items. The desks raise and lower to accommodate for sitting, standing and adjusting for a perfect ergonomic position.

The cafe provides free coffee, lattes, cappuccinos, hot chocolate and water from a machine. Tea, ice water and ice are also always available.

Employees enjoy good collaboration with their fellow employees taking place in person, over the phone, Outlook email or chatting and conferencing on Zoom.

Employees are encouraged to participate in such events as office Olympics, chili cook off, health awareness month, donating blood, holiday party, happy hours, etc. 

There is so much to learn at the SSC. Employees interact with multiple departments and learn what they do, thereby creating their own unique support network.

Supervisors are very understanding of the work required and are supportive in training, helping and encouraging the employee to be creative in managing their tasks, procedures and time. Periodic reviews ensure objectives and goals are being met and any concerns addressed.

There are a variety of tasks to work on every day, some that are quite repetitive and mundane, others requiring some investigate research, and occasionally some particularly difficult situations that may include collaboration with other associates.

In conclusion, the Store Support Center is a fine place to work.


I had worked for Fleet Farm part-time for almost nine and a half years.  This company was pretty good to work for before it was bought out by KKR.  A lot of workers that have worked there for decades have quit.  They also have cut positions in departments because they were "overstaffed".  

The starting pay is better than when I started.  My starting pay was $7.75 per hour.  They took away the part-time premium pay in March of 2019, which was $2.25 extra per hour on weekends and holidays worked.  They said if you worked the weekends for a year, you would get a $500 bonus.  I was making $13.35 per hour with the part-time premium pay.  One of the workers told me they had to raise the starting pay for part-time to get people to work there after they took away the additional pay.  After they got rid of the extra pay, they gave out raises based on percentage instead of a certain amount like they had all the years I had worked for them.  My raise was 2.8%, 28cents.  That is the lowest raise I had ever received.  There were people who were given higher or lower raises, or none at all.  When the raises were given out, they said this would be our new yearly review date.

The proper amount of cashiers, and workers for departments, aren't scheduled when they should be.  They put an immense amount of work on the workers, and the time frames they want things done.  

Some customers would be rude, snippy or jerks about things that were out of stock, or if something they were looking for was no longer carried.

This company wants you to cram the credit card down everyone's throats.  The credit card goals are unreasonable amounts and shows how out of touch they are.

I was never given full-time, and I eventually gave up trying.  My new job gave me full-time within four months.

This year, instead of giving out a Christmas catalog to pick out a present, like they always have, the company had decided to do something different.  No one in management knew what the plan was.

There were some very nice coworkers.  There were some they should have fired, but kept.  There is a high turnover.

The warehouse and distribution center includes 5 different departments which include receiving, detailing, storepack, shipping, and reserve. I work in the storepack department and a typical day consists of splitting merchandise into designated storage stalls with the assistance of a forklift. The job requires me to have safety awareness at all times, getting on and off the forklift multiple times, and lifting merchandise that can weigh up to 100 lbs. Depending on what is needed to be accomplished for a specific day, I can be assigned to perform many other duties as well.

A course that I am currently taking is Auditing, and working at the warehouse has helped me tremendously in relating some of the material I am learning to a real life example of internal controls and operations that occur inside a warehouse setting.

Management is very friendly and makes an effort to develop a meaningful relationship with its employees while at the same time actively making sure that everyone is working effectively and efficiently.

The most enjoyable part of my job is the ability to get along well with my co-workers. Most of my co-workers live on farms and have been customers of Mills Fleet Farm for many years. There are also students who are going to college and pursuing their career goals. Much of management has been with the company for a long time, and is interested in maintaining a knowledgable cross-trained workforce, as well as a safe workplace environment.

The hardest part of the job is the physical toll that it can take on your body throughout the day. Because I work in storepack I have to get on and off the forklift, and lift heavy boxes of merchandise hundreds of times per day. However, I enjoy this part of the job because it provides me the opportunity to engage in physical activity and earning money at the same time.

Fleet Farm has the potential to be a great place to work, but the reality at the store level is very different from what the company advertises. The values of GRIT (Genuine, Relationships, Initiative, Trust) sound good on paper, but they are not consistently practiced in day-to-day operations.

During my time with the company, I observed a pattern of inconsistent policy enforcement, uneven treatment among team members, and a lack of accountability within management. HR is often put in the position of trying to fix issues without being given the authority or support to do so. Decisions were frequently made based on “business need,” even when those decisions conflicted with policy, fairness, or compliance expectations.

Turnover is extremely high, which puts additional strain on the remaining employees. Training, scheduling, LOA handling, and compliance standards varied widely depending on who was managing that day. Many problems were escalated repeatedly, but follow-through was slow or nonexistent. This creates frustration and burnout, especially for employees who care about consistency and doing things the right way.

Support for mental health, work-life balance, and basic HR practices was inconsistent. When employees were struggling, the default response was often to push them harder rather than support them or follow appropriate processes. This contributes to a work culture where people do not feel valued, heard, or supported.

Some good people work hard every day and genuinely want the store to succeed. The issue is not with the hourly workers—it’s the lack of structure, oversight, and accountability within the leadership chain. Until corporate takes a closer look at store-level culture and ensures consistent adherence to policies across all locations, these problems will continue.

Management is rude and disrespectful, unless your their favorite with unfair treatment more now that ever. If you get your tasks done fast you get more work put on you, while some of your coworkers slack off because they can and management allows it. Before the new owners took over it was a fun and caring place to work. Now its GET THE MONEY and get them out fast and it doesn't matter if the shelves are fully stocked or not get that money. Also if customers are rude your management will bend over for them but not stand up for you as an employee. So much money is wasted on customers trying to cheat the company and they let them get away with it. The company has policies but does not follow them. So many things in the store are an accident waiting to happen, especially when they changed our backstock areas, you cannot lift properly anymore and i am surprised more people have not been hurt.( Although my back hurts most days since the change.). What's good for one is not good for others. If you want family life there's not much room for that, because your exhausted when you get home from the stress and being pulled from your zone to cashiering back to your zone to cashiering back to your zone  to try to make up for the time you were cashiering, because they never have enough and you have stuff to get done or your afraid management will yell at you. Hours are stupid and all over the place and you only get a schedule in advance every two weeks, can't plan much. Its a job. The only fun part is goofing with your coworkers until management puts a stop to that, because god forbid you have fun while at work.

The company itself is fine and the management is great besides one select person, however the experience overall is a little chaotic. Working the service desk, I should be able to make time for myself to be able to complete my own tasks, not having to worry about jumping on a casheir lane to get the lines down. I understand that is part of the job, but when I am trying to get the casheir lines down with a line of my own at the service desk, it gets to be extremely stressful. Most of the time there are only 2 or 3 casheirs who stay until the store closes, but if one of them calls in then we are down to one and that means that we have to drop everything the second we see a line otherwise it gets too out of hand. On top of that, most of the time there is only 1 or 2 customer service representatives at a time from about 4pm to 8pm. Once again, if one of them calls in then almost everything on our list of tasks that isn't securing the money goes out the window. Management is amazing at helping in those situations, however most of the management does not know how to do a lot of stuff at the service desk. This means that along with trying to get the line down, the customer service people have to also worry about if management is doing certain things right. Overall, it is a very stressful environment to work in, and I understand that being understaffed isn't directly manegemnts fault, but I do not see any effort being put in by a few of them when it comes to trying to hire/train new casheirs or customer service representatives.

Out of dozens of jobs that I've had Fleet Farm was the worst employer.

The most enjoyable part of the job was helping customers.  Co-workers were great too.  The work wasn't too bad.

The hardest part was the constantly changing schedule that disrupted time away from work.  Also, it was typical to work employees until 9:30 pm and then schedule them to return to work at 8 am the next morning or even 6 am.  There were enough employees to make this unnecessary but they weren't concerned enough with the negative health effects to schedule other workers the following morning.

The required work shirt didn't breathe and was like wearing a plastic bag.  This made for a very hot uncomfortable workplace but a doctors excuse was needed before you could have water at your work station.

The forklift was totally unsafe but it didn't get fixed for several months.  The controls controlling the forks were unreliable and this caused the forks to suddenly drop when the control was used to extend the forks.  Some of the pallet jacks were worn out and hard to pull even without an extra heavy load.

The corporation owns several car dealerships in the city but forced employees to use their own cars to drive to other stores to pretend to be shoppers to compare prices.  It's not okay to force employees to "lie" about their reason for being in competitors stores.  That's dishonest.

This company is okay for a part time temporary extra cash place to work and nothing more.

Mills Fleet Farm is a family run business with old fashion views which are slowly turning around as the owners get older and cannot run the business. And I do mean things move slowly. Very old fashion values where they believe management should live their life at work without regards for a family. The only true people that are valued at this company at store level are the Department Heads and those with extensive knowledge in their assigned areas. They want those with expertise but do not want to pay them. Pay raises are yearly and are decent for retail if you are in good standing. Do not get any points with their attendance or you lose money or your job. Do not punch in even one minute late or you get points. Part time associates are treated like seasonal employees. They will keep hiring PT associates until they do not get enough hours and then cut hours drastically when the seasons are slow. 

The company does not offer any benefits to PT associates nor does it offer any employee discount for any associate. The FT benefits are in line with the rest of retail as long as you are in shape as they have you take wellness assessments at the store bi-annually. 

Management attempts not to play favorites but it is evident there are favorite associates who are valued more than others. Employees are not encouraged to come up with new, creative or more productive methods of conducting work. It is basically the corporate way. They do not encourage a person to think at this job.

Top Job Titles	Average Salary
Stocker 4 salaries reported	$13.25 per hour
Sales associate 3 salaries reported	$13.33 per hour
Freight team associate 3 salaries reported	$11.00 per hour
Customer service representative 2 salaries reported	$11.88 per hour
Zone leader 1 salary reported	$17.00 per hour

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