automotive technician

service advisor

car sales executive

finance manager

call center representative

Fletcher Jones Automotive Group

Positives: Location. Product (at times). Customers. Services staff that care. Used car recon above average. 
Negatives: Every sales managers was a subpar sales person that became manager to protect themselves from being blown out because of poor sales performance. Communication skills, management skills, leadership skill and the ability to assess metrics are at an 8th grade level. Sales shifts are terrible. Spoon deals are given out left and right to buddies of managers. Phone call room is run by a toxic individual who also is corrupt and driven by power.  

The sales people on the floor are great honest hardworking people. The BDC and 'top' performers aka rovers get flexible hours, leads and favors left and right. They will sell you on making lots of money. That's only possible if you know how to schmooze the right way. 

If you are a auto industry veteran, don't bother wasting your time considering making the shift. I spent 5 years here and saw little pay difference between and I'm not alone. The only ones who did are the people that onboarded in the early 2000's when the market, the product and the leadership (and owner) were all working in harmony. 

At the end of the day, the brain damage wasn't worth the pay and resigned before they had a chance to fire me as the corrupts sales managers purged the few original senior managers who were upholding standards from the early days. 

Audi Fletcher Jones located in Fremont, is one of the nicest Audi dealerships throughout California. They built this beautiful building for the clients and of course the employees so they will have a great environment to work in, as the long hours we do dedicate at the dealership. 

The management team is really good here at the dealership, they are friendly with the staff and make sure that everyone is on top of their game, if they feel a sales person is struggling with getting a deal closed they will come out and see if they can solve the objection of the client. It usually works most of the time. 

They have very good services to the clients as well as employee discount on inventory in the store, which is nice for the employees. You do have opportunity for advancement through the company which is great, just make sure you stay on top of your game and show the management that you are willing to learn the next steps to go up the ladder at the company.

They will train new employees so if you are new to the industry they will be sure to help you get going and learn the secrets to the game of the automotive sales industry. 

Overall great company!

What is the best part of working at the company?
Very large facility, very clean 

What is the most stressful part about working at the company?
It's run like a super market.  Everyone is on teams. Daily emails showing total shop and individual hours of production.  Daily emails on productivity,  vehicles being worked on and parts for vehicles waiting.  Constant service advisors calling asking status on vehicles that haven't been worked on. The shop manager walking up and down like a security guard. This place was so stressful to work. Basically if you are out of high-school and want your first dealership job its for you. 

What is the work environment and culture like at the company?
Work environment is like working with a bunch of high school teenagers.  Yelling, , making inappropriate comments to one another.  Over all bad experience.

What is a typical day like for you at the company?
Walk in check emails and job board to see more work added along with the work you had before . And to see everyone's work hours and to see your own. It's just constant pressure.

What a awesome place to work. A typical day would be showing customer their new purchase and go over all the features that the car is equipped with. I would be called upon by a technician having difficulty trouble shooting a problem that they have not experienced to assist them.
At Fletcher Jones, I have learned the ins and outs of how a dealership operates and how customer service is so important.
I can't say much about the management team but the people I work with are the most friendly people and I enjoyed working with them.
The most difficult part about this job was to have to deal with over promised sales that can't be accomplished.
The best part about my job is seeing an irate customer smile after I explained the problem and how to resolve the issues with their cars. It feels good when they wants to schedule a time with me to show them how they can better understand their cars electronics.

Great place to buy a car if you are the “Buyer”. I had a perception of FJ when taking a job with this company, and was excited when I first started working there, only to find out it is nothing like what I thought it would be as an “Employee”. Employees are not treated in the same manner. It’s very stressful, intimidating upper management, and demanding with long working hours, and no balance of quality work/ life. Taking lunches or breaks are nearly impossible due to daily business but you’re still expected to clock out for one. Management is unappreciative for all that you do, and treat you as though what you do is not ever good enough. I understand the “Customer experience”, but if your employees aren’t happy, then how can they provide superb customer service. Also, if you’ve addressed the issues with Management and it falls on deaf ears, then what’s the point. Beautiful store with all the potential of it had better Management.

This was, unfortunately, one of the most toxic work environments I’ve ever experienced. Management shows little care or support for their employees, and the workplace culture is dominated by cliques that gossip, exclude, and consistently talk behind others’ backs. Both the management team and the CEO operate in a very unprofessional manner,  going behind employees’ backs, handling matters “under the table,” and lacking transparency in almost every decision. Despite being one of the youngest on the team, I often found myself acting more mature and professional than many of the older employees (ages 25–35). They make big promises during the hiring process, about growth opportunities, benefits, and a “positive environment”  but those are mainly tactics to get you in the door. Once you’re hired, it becomes clear that those promises aren’t genuine.

If you’re someone who values honesty, professionalism, and a supportive work environment, I strongly advise looking elsewhere.

A typical day at work often involves dealing with high-pressure situations and unmet expectations. I’ve learned to manage stress and navigate a difficult environment, with no help from management including many complaints to HR manager. Management has made decisions that negatively impact morale, leading to a lack of trust among employees. The workplace culture has shifted from supportive to competitive, living in constant fear of being fired if you speak up to things you don’t believe in, which can be demoralizing.
The hardest part of the job is coping with the constant changes and feeling undervalued. The most enjoyable aspect remains the few loyal customers who still appreciate our efforts, along with the brief moments of camaraderie with coworkers over free coffee, but these are overshadowed by the overall challenging atmosphere. 
It’s clear the Union needs to get involved 

Co-workers and management were supportive and helpful for the most part but the job is very lineal and repetitive. Advancement is also solely based on how many appointments you create even if half of them are not for anything that’s actually needed. I had a great reputation for customer service but still ended up fired due to not having the sales numbers of other much more careless and cold hearted employees. Not a stressful job but long hours and if you get the night shift say goodbye to having a life outside of work. The shift changes monthly which would’ve been a good thing but that means you’re constantly adapting your own life to fit your job demands. Work here if you are good at selling and don’t care about moving forward. 

Fletcher Jones is one of the largest highline automotive dealerships in the country, but they are still family owned and run like so.  They give great benefits, decent pay, and have many corporate events. Everyone knows everyone.  Still the hours are long and the clients are very demanding.  Audi clients sometimes feel they are better than anyone else and believe they deserve to be treated as such,  
    So as a company goes Fletcher Jones is great to work for if you want to put in very long hours and are thick skinned.  One thing I can say is the client always comes first. If you can't accept that.  Apply elsewhere.

What is the best part of working at the company?
Beautiful dealership, and best inventory in region.

What is the most stressful part about working at the company?
The culture is pretty messed up.
A lot of micromanagement from the top. Extremely high turnover.

What is the work environment and culture like at the company?
Micromanagement and extremely high turnover. The dealership itself is gorgeous. The dealership is always hiring new sales people due to high turnover. This is due to lack of oversight at the very top.

What is a typical day like for you at the company?
Following up with customers. Expect maybe 1-2 fresh ups with a semi flooded sales staff. Around 30 sales people. Sales calls are handled by BDC so you need to hustle to make it happen.

Top Job Titles	Average Salary
Automotive technician 45 salaries reported	$36.90 per hour
Service advisor 33 salaries reported	$135,303 per year
Car sales executive 27 salaries reported	$133,900 per year
Finance manager 23 salaries reported	$198,517 per year
Call center representative 3 salaries reported	$20.00 per hour

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