market manager

Flight Centre Travel Group

•	Assist in the acquisition of space for large events, procuring supplies including audio-visual equipment, travel arrangements, requisitioning appropriate food and beverages
•	Conducted research, visiting potential locations to discover possibilities for future resource and venue planning relationships 
•	Create and revise floor plans as necessary to meet customers’ logistical objectives, proactively serving as vendor liaison to ensure an uninterrupted and positive experience
•	Travel to manage on-site production and oversight of activities under contract
•	Manage several projects consecutively rapidly changing or providing alternatives if necessary
•	Exposure to repeated deadlines requiring communication with multiple parties concurrently
•	Facilitate meetings with Business Leaders to communicate expectations
•	Responsible for securing vendor participation and marketing funds
•	Meet and exceed monthly Budget Targets 
•	Responsible for keeping the agenda on schedule and the flow of the event throughout events
•	Accountable for balancing the needs of different businesses
•	Manage 2 events per month with up to 1 million dollar budgets

Working at Flight Centre Travel Group was a mixed experience. While I appreciated the opportunities for career growth and the chance to develop valuable sales and customer service skills, the negatives outweighed the positives.

The biggest issue was the pay. The base salary was low, and while commissions were available, they were inconsistent and highly dependent on meeting difficult sales targets. The pressure to upsell and hit quotas created a stressful environment, where employees were often overworked without fair compensation.

Work-life balance was also poor. Long hours, including weekends, were the norm, and there was little flexibility. The high turnover rate among staff reflected these issues, as many employees left due to burnout.

Management was hit or miss—some were supportive, but others focused solely on numbers rather than employee well-being. Ultimately, I left because the stress and low pay weren’t worth it. I wouldn’t recommend it to those seeking financial stability and a healthy work environment.

Flight Centre is a good place to work if you just want to put some time in for a paycheck. They have a generous vacation policy compared to US businesses and some travel benefits if you want to book their preferred suppliers for all-inclusives.  Also, drinking on the job is encouraged - it's part of the culture!
Besides that, workers deal with a very top-down corporate structure. All decisions come down from head office in Australia, regardless of whether or not they make sense for the local region. Since Covid there's been an attitude of do more with way less, but there's always enough money to buy some niche company to increase market share. 
Management consistently makes poor long-term choices and seems to have no idea what they are doing as the direction bounces from one half-baked idea to another. This is mostly because the only way to get promoted in this company is to be drinking buddies with current leadership. But seriously, you can drink on the job.

If you're looking at a job within Flight Centre - look no further. I've held multiple non-sales roles within the company and can tell you it's a great place to work. Please note FC owns about 40 brands around the world so some reviews on these sites may or may not be relevant to what you're applying for - for example, a lot of roles are sales (travel agents, BDMs, etc.) and they are totally different than non-sales roles. Flight Centre is big on retaining talent, so there's a ton of room to grow and move up in the business. It adapts to the changing environment & hires to fit needs to make it successful in the future. Even during covid, culture and team morality have been great. It's a work hard play hard environment but you can still maintain a good work-life balance, your work goes recognized and everyone wants to see you succeed. 

Working at Flight Centre was a good time, everyday was different. What i enjoyed most about working there was the fact that it allowed you to get your work done as well enjoy some of the festivities that the company would incorporate throughout the day. I was able to learn a lot of different characteristics about myself due to the variety of employees I would work with while troubleshooting their issues. The workplace culture was also something that allowed me to build character because of how friendly everyone was on a day to day basis. The hardest part of the job in the beginning i would have to say was staying on top of your tickets. Sometimes you would have open tickets that you would forget about but on the plus side most of the tickets would've ended up resolving themselves when you would go back to troubleshoot.

I absolutely loved working for Flight Centre. The culture and attitude of all my colleagues was amazing. I could rely on my co workers and trusted that they would be helpful and take responsibility for their work. It was more like I was going into work to have fun than to actually work - but that's not to say I didn't work very hard. The reason I left was lack of growth and the pay structure. The base pay is $30k a year plus commission. However, as a travel manager, you do not have control over the types of clients that are handed to you. Therefore, it's all about luck. Growth opportunities are lacking as well. There were several people who had been with the company for over 10 years and still did the same type of work that I was doing.

After 35 years in the travel business, I landed at Flight Centre as a project manager.  There were no PM standardized processes and leadership rarely offers any support. Flight Centre is a global company (based in Australia), but each region and country is very pillared.  Company policies in one region are usually in conflict with policies in other regions or countries.  

I was with Flight Centre for 18 months and only left because I relocated to a part of the country that had no stores! I loved my job! Yes there were tough times but by far the good times and the rewarding experience with the people you are helping out way these tough times! It’s not just about the holidays and memories your creating it’s helping those in a time of need too! I was gutted to leave Flight Centre as I knew I would have been able to have a long career there.

You sign a contract that states you can work up to 60 hours in a week with no overtime pay and no lieu time. You have weekly meetings, monthly buzz nights with you area and monthly shop socials that are all mandatory. If you are looking for a career that will give you lots of perks for travel and you do not have anything tying you down then this would be a great career. If you do work here expect to work a minimum of 2-4 hours extra a week with no pay in addition to the mandatory meetings/socials.

It is very fast paced with all processes.  We have heavy phone coverage.  We also are helping agents with all questions and helping with customer service issues.  I have learned a lot about different destinations and how to be a leader of a team.  The hardest part about the job is to tell clients that their dream vacation is ruined, that the hotel is completely sold out.  I enjoy a challenge when I am working and making sure clients are happy.  Also, I love to travel and see how other cultures are.

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