senior sales specialist

tax auditor

systems analyst

revenue cycle specialist

support staff

Florida Department of Revenue

•	Expresses and exchanges information effectively, timely, respectfully, professionally and clearly, listens attentively and provides feedback. 
•	Helps create and maintain a positive, healthy, respectful, team-oriented work environment that contributes to the well-being and satisfaction of all employees. 
•	Identifies the customer and the customer's needs, knows how services and/or products are viewed by the customer and then provides timely and respectful service that promotes a positive image for Revenue.
•	Produces quality products or services both timely and efficiently. Take responsibility to help others succeed.
•	Responsible for the administration and updating of the Appraisal Review Form. 
•	Works individually with Technology Management and with teams to determine and implement necessary updates. 
•	Captures and records necessary changes to the Appraisal Review Form in a timely fashion with few errors. 
•	Advises supervisor and RSCM's of changes and updates. 
•	Serves as team leader for various process improvements and/or policy recommendation teams, as assigned. 
•	Coordinates Real Property Quality Review Standards updates and re-writes.
•	Assists in the creation of PTO-specific training materials and modules for field staff.

Get on the phones no later than 8AM and continues until lunch time. Call backs after lunch.
Must have certain amount of calls per day, must document calls correctly, and have a certain percentage amount of collections.
In addition, assigned mail that comes in regularly. 
On one day a week, must go out and take inventory on businesses that have either ignored our calls or broken promises. All stops during the day must be documented. 

I had the same job a few years ago. At that time, you were assigned 100 sales tax accounts and had to clear most of them by the end of the month. Now you have 350 accounts which includes sales tax, re-employment tax, doc stamps and some miscellaneous taxes. The software has been changed and upgraded. Your requirements are much more demanding.

Upper and middle management will listen to your recommendations but will never admit that they are doing anything wrong.

Although, you can over time learn to do this job even with all the demands but the stress takes a toll on you. 

I would not recommend this job, unless you are desperate for work. Promotions are always available but not all the supervisors are desireable to work for.

One of the craziest moments in SC center history was when our TS1 was promoted.  The desk stayed vacant for months and management pulled the rest of us on rotation to do that job in addition to our own (with no pay increase of course).  Management told us that they were "waiting for approval" to fill it and we continued doing two jobs, one which is scheduled to pay considerable more than a RS job.  The surprise was that they were waiting for a TS1 from another service center to finish her apartment lease so that she could move to our area.  The job was never opened in People First (even though we had been doing it for months) and was a sweetheart deal between the SCM and her friend.  She just showed up one day as the new TS1.  Friends of the SCM are also permitted flex time while the rest of us are not.  They typically come in before the SC opens, and flex out at busy time leaving the rest of us to work their job too,  Cases are distributed based on favoritism.  Some pre-warrant collectors have 80-90 cases while others in the same service center have over 300.  Guess whose friends have the lower number?

I work in the customer service delivery department of the child support program, which requires excellent customer service and communication. It took up to three months worth of training before I started seeing customers, which I appreciated because I was well equipped to do the job. All of the staff and managers work extremely well together as a team and are always available to answer any of my questions. There are many procedures and policies to follow to ensure team members are receiving consistent messages about how to do the job. They also provide classes on professional development along with opportunities for advancement. The 8-5:00pm Monday-Friday work week is ideal for most employees especially for those who have kids in school and daycare. There is a long list of benefits to meet the needs of the employees. The major con about working for Department of Revenue is that they don’t award yearly raises. Other than that, I am extremely satisfied and thankful to serve the public in such a meaningful way. 

• Leadership, supervision and training coordinator of up to 80 revenue specialists/call center staff
• Technical knowledge of department regulations, taxes, and Florida statutes
• Proficient operation and training of personal in computerized billing programs and Avaya call system
A typical day at work were receiving calls from taxpayers doing business in the state of Florida who collected sales tax from their customers.
I learned to be patient with Florida taxpayers, as we made sure by state law each individual business who collected sales tax did it correctly.
Management for the state was firm but fair.
The co-workers were very professional and friendly to work with.
The hardest part of the job was making the taxpayers aware that collection of sales tax is the state law and needed to be collected and paid accurately.
The most enjoyable part of the job was to have a satisfied taxpayer who paid the sales tax correctly and we were able to answer all their questions and help them to be complient with the laws required by the state of Florida.

With Department of Revenue, expect to be managed by people who have only known public sector work for the last 10-15+ years of their lives (likely the only jobs they have ever had).  You will be hard pressed to find managers who understand how to actually manage people AND numbers.  I think that most people mean well, but they tend to get very lax when working for the state and especially if they have been here for any significant amount of time.  Obviously, there are always the rare exceptions and those folks are great!  The pay is low compared to what you would make in a similar position at other state agencies or in the private sector but the benefits are great.  Don't expect to be monetarily compensated for working harder and better than your peers, but you may get the occasional pat on the back. 
One perk is that the Department of Revenue will likely be in business as long as governments collect taxes, so general job security is almost guaranteed.

Overall it is a decent place to work.  Unlike the private sector, there are no grey areas.  You must always work with the highest ethical standards 100% of the time. They continually have training so you really know how to do your job.  They provide timely and continual feedback.   

The turnover is very high because the pay is pathetic.  Most people work for the experience and move on to private sector jobs, others work here to get their college education paid for.  The ones that stay, stay for the pension.   If you are a single person, you would have a hard time affording any more than a one-bedroom apartment if you work here.  To be able to afford working for the state you need a spouse with a good job, a roommate, or parents whom will let you stay living at home.   

I have been happy to learn the computer system and Florida tax law, I hope that translates into a significantly higher paying job. I have been interviewing for new jobs that pay three times as much so as soon as the right offer comes along I will hand in my two weeks notice.

The Florida Department of Revenue, especially the Office of Workforce Management (the department's HR office), was highly oppressive. There was no teambuilding, personal growth, accountability, or, to be frank, much kindness. Management is very two-faced; they pretend to care about your wellbeing until it's time to actually care about your wellbeing. Many times I tried to initiate teambuilding that would interest and engage all team members, but any time we engaged in teambuilding activities, it was very forced and unresponsive. I felt completely ostracized not only by own team members but also other members of the HR department. Management shows no compassion and only cares about the bottom line. They're out for performance and work, work, work. There is no life-work balance at this company. 10/10 do not recommend.

What is the best part of working at the company?
Work was interesting/enjoyable - 2nd tier Supervisor/dist mngr was horrible..pay is what I made after high school in 1975...2nd lowest in the country only  Mississippi is less ...not worth it - if I would have gotten 10 yrs in my retire ment would have been approx $64/mn - dont clear enough to live on clearing just over $700/mn

What is the most stressful part about working at the company?
management run everything with an iron fist style of micromanaging...co-workers are good but over the years some of them have taken on a lot of management tendencies

What is the work environment and culture like at the company?
culture is horrible - you have to become a "pet" if you want to change to a higher position no matter what you do. 

What is a typical day like for you at the company?
prep for court cases and represent the dept in court twice a week at least 3 weeks/month sometimes all 4 weeks..enjoyed that aspect of the work

I ejnoyed my time at the Department of Revenue. The work was satisfying and constantly kept you busy. I was able to troubleshoot numerous problems i did not know how to fix upon starting the job. I was able to learn in a training environment and had the freedom to learn outside of the working day. The hardest part of the job was project implementation. I was in charge of a few small projects and collecting requirements from the customers was always the most difficult part, usually because things were either added or removed after they were already agreed upon previously. You always had to have a back up plan just in case the customer changes their mind. I enjoyed my coworkers and my favorite part of the job was when we would have the opportunity to work together in a team environment. We all knew each others strengths and weaknesses and seperated the taskes accordingly.

Top Job Titles	Average Salary
Senior sales specialist 3 salaries reported	$39,333 per year
Tax auditor 3 salaries reported	$60,667 per year
Systems analyst 3 salaries reported	$45,667 per year
Revenue cycle specialist 3 salaries reported	$35,849 per year
Support staff 1 salary reported	$27,000 per year

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