referral specialist

inventory coordinator

ophthalmic technician

front desk receptionist

insurance verification specialist

Florida Retina Institute

Honest Review of Florida Retina Institute

My experience with Florida Retina Institute was disappointing and left much to be desired in terms of workplace culture, management, and overall organization. While the institute provides essential ophthalmic care, the internal operations and work environment were far from ideal.

Poor Management & Disorganization 
The leadership at Florida Retina Institute lacks proper organization and clear communication. Training was incomplete and disjointed, making it difficult to fully understand the expectations and workflow. 

Toxic Work Culture: There is a noticeable level of micromanagement, favoritism, and workplace politics. Employees are often treated in a condescending manner, which creates a tense and discouraging environment. 

Unfair Treatment: The management team exhibits inconsistencies in enforcing rules. Expectations are often unclear, and employees can be unfairly scrutinized for minor issues while others are given leniency. 	

Lack of Professionalism: Certain managers have a tendency to overstep boundaries, going as far as reviewing personal notes and making judgments based on private matters. This reflects a serious lack of respect for employees’ privacy. 

Parking Disputes & Unnecessary Tensions: Even simple matters like parking spaces became a source of unnecessary conflict due to favoritism and an unwillingness to address concerns fairly.

If you’re looking for a workplace where professionalism, fairness, and structured leadership are priorities, Florida Retina Institute may not be the best option. While the company is stable in the medical field, the internal operations, management style, and work environment leave much to be desired. I wouldn’t recommend this employer to someone looking for a positive and supportive work culture.

Very poor work-life balance. You are made to feel bad when taking time off, regardless of the reason by lower management. Example: Comment from the director “You must not like to work”. When requesting a day off for doctor’s appointment which wasn’t disclosed. Upper management will reprimand you in front of other employees instead of bringing an employee to their office. Profanity is permitted by patients and other employees towards employees. The work that is expected of employees are unreasonable to accomplish by even the most productive person. Example: Even though all staff have access to computers (each employee has an assigned computer and there are computers in every patients room) they still require double work by handwriting what is written down on the computer screen and printing. No reason was given as to why. You will write so much that a brand new pen will run out of ink by the end of the day. Thankfully the company covers ink refills on your pen. Creating an environment where you just don’t feel like you are making an impact or feel proud of work. Some employees work through lunch therefore, expecting others to do so as well. I’ve worked in many different office but this was the first office I was made to feel helpless and robotic. I’ve learned that I should appreciate my value more. Some positives are that you can decorate your desk. They like to celebrate birthdays and free coffee, creamer, and utensils in break room. 

I worked here for 3 years from 2018-2021. There isn't much room for advancement mostly because its a small company. The benefits are pretty good but the pay is on the low end of what it should be. Yearly raises are given based on performance and are usually 1-2%. I did get more than that one year but it still wasn't very much (I think it was 4-5%), and they acted like they were doing me a huge favor (that doesn't even cover inflation). My biggest issue with the company was the work environment. Managers pick favorites, one of the physicians makes employees cry on a regular basis with no repercussions, there is a nepotism issue, and all employees suffer when one person messes up. If you are a high performing worker, you will be taken advantage of and held to a higher standard than people who do the bare minimum. I would recommend never going above and beyond because management will then expect that from you. I did make some good relationships with my coworkers but there is an issue with gossip and drama that makes it feel like high school instead of a professional office of adults. The managers can be petty and unnecessarily secretive, which negates any 'open door' policies they claim to have. 

I started what I thought would be a meaningful career making very good money. I kept to myself and concentrated on patients only.  There are favoritism,  you're devalued constantly due to superiority conflicts. If they've made a mistake you bet you're getting the blame. You cannot be sick or you're fired,  even with a drs note. Management does not communicate at all. Everything is done through texts and they rarely respond. You are treated like a number and no room for error even if you're new.  They will stab you in the back repeatedly if that means they get ahead. 
If you're looking for a career this isn't it. The pay is the only positive I can say. You will travel and you will travel outside of where you were originally assigned. If you're not part of a clique and make friends you will not last here. This has to be the worst job I've ever worked at and,  that's saying A LOT! I see why this past is a revolving door. Save yourself the energy and apply somewhere that you're trained correctly and by all means,  NEVER GET SICK!!!! And yes,  they do treat a lot of ppl differently than others. What one can do the other cannot. It's disgusting.  

Experienced great knowledge from Doctors but terrible people working for company that has and allows prejudice and unfair management. Felt great and enjoyed my job description and duties first couple of months then was nightmare and hated going to work. Shame doctors are great but terrible management, very inconsiderate to employees concerns. Does not keep confidentiality and allows retaliation by management when questioned about concerns such as breaks and automatic time adjustments from management. Also no concern for own policies, became very high school and childlike he said she said nothing to do with work became disruptive. Management making false accusations, saying, writing statements for or from co workers to let other employees go. No concern for peoples livelihood

What is the best part of working at the company?
Well once a year you get $150 voucher (not cash) so that you can get (only uniforms). 

What is the most stressful part about working at the company?
How the billing director manipulates the conversations and even lies

What is the work environment and culture like at the company?
I have to say Toxic & I wish I could say something different 

What is a typical day like for you at the company?
Frustrating, expect not to talk or laugh if you are not part of the friends that surround management. It is evident that Micromanagement applies if you are not liked. The billing director and managers pretend to say its a well oiled machine but its not. You will be pushed to your limits and then they will tell you that you have to work Saturdays too

When I was hired I was hired by an amazing CARING person. I fell in love for the job but that quickly changed with all the politics policies and STRESS. The doctors do NOT care for their employees what’s so ever . You’re just a number to them. They only care about bringing in the money (patients ) . My supervisor was wonderful she was the only one that actually cared for her staff. There’s so much hatred on the job.  ESPECIALLY a specific doctor that I won’t name and a insurance manager that I won’t name either . I enjoyed my team while I was there. But once my supervisor left it was time to leave as well. Beware the pay isn’t worth the STRESS. Our department was the backbone of the company but we were always treated the lowest 

I worked for this company for 90 days. All the doctors were great to work with besides the one doctor that owned the office. Management only looked out for themselves. The techs were all great! The front office girls are okay girls but they cant stay out of each others business, they don't like to see each other move up within the company, and every little thing is told to HR, who also loves drama. If you are the type of person that doesn't let others run over you and you don't take any foolishness, this isn't the job for you, Its always something with the women.

I worked at this institute for 2 years which was enough for me. My experience seemed to have been the same as alot of others that have left a review. You're basically "punished" for being a well performing employee and "rewarded" with more exhausting work while under-performing staff are "gifted" the luxury of being mediocre in their position. Management could use some much needed improvement as well. And dont get me started on the pay. It's laughable. If you are in a multiple income household, I guess the salary would suffice.  But if you rely on yourself to survive, PLEASE look elsewhere. I think for the most part I got along with fellow staff members but there can be cattiness and give a "high-school" atmosphere. 

Florida Retina Institute is a great company to work for.  The staff is very professional and family oriented.  The practice has 8 or more locations and the office is fast paced.  I learned about new types of Managed care Medicaid verses traditional Florida Medicaid plans.  I learned about the Retina Specialty as a whole (including DX's and which ones were more emergent verses typical). The hardest part about the job was adding emergency patients onto daily schedules when the doctors were already over booked.  The most enjoyable thing about the job was being able to satisfy the patients after every phone call and office visit.

Top Job Titles	Average Salary
Referral specialist 1 salary reported	$33,000 per year
Inventory coordinator 3 salaries reported	$17.00 per hour
Ophthalmic technician 5 salaries reported	$23.22 per hour
Front desk receptionist 3 salaries reported	$31,000 per year
Insurance verification specialist 1 salary reported	$16.25 per hour

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