maintenance technician

manufacturing technician

cultivation technician

general manager

technician

Fluent Cannabis

Working as the Facility Manager for FLUENT Cannabis was a lesson in dedication — and ultimately, disillusionment.

Read, then RUN.

A Typical Day at Work:
My days often started early and ended late, with weekends and holidays never really "off." I was on-site regularly, even on Saturdays to mow and Sundays or holidays just to make sure the plants were fed and cared for. It was far beyond a job — it was a commitment I took seriously because I believed in building something functional and sustainable.

What I Learned:
I gained experience in building out the structure of a cannabis cultivation facility from the ground up — greenhouse tables that didn't exist, but now do, irrigation systems, implementing recurring orders, team structures, meetings and operational flow. I learned how to adapt quickly in an unstructured environment and lead a team through ambiguity and disorganization. Unfortunately, I also learned the hard way how little loyalty means in some organizations.

Management & Communication:
This was by far the most frustrating part. I experienced an almost complete lack of communication from upper management. Setting up days for them to visit the facility would result in no-shows — literally ghosted. Messages and emails with updates, requests, and reports would go unanswered, only to be followed up a week later with questions asking me why things had not been sent, yet had already been answered. Even simple operational needs like toilet paper or basic spare parts were refused, with the expectation that I expense them personally in some cases. At one point, I had to justify basic necessities — that’s how disconnected and unsupported the leadership was.

Workplace Culture:
When I arrived, the team was unstructured and morale was low. I worked hard to build a cohesive and efficient workplace culture, promoting consistency, respect, and accountability. I prioritized clarity and collaboration, which started to bring stability to the site — something that wasn’t there before. Team members had not had certifications the entire time of working there and/or any sort of documented trainings.

Lack of Management Structure:
There was absolutely no clear chain of command or reliable guidance from above. Decisions were made on the fly, and when questions or escalations arose, they would either be ignored or punted around with no resolution. I was constantly put in a position to make executive decisions without the authority, resources, or backing to do so — and then left to deal with any fallout alone. It was a leadership vacuum, plain and simple.

Accounting & Budget Confusion:
On top of everything, basic operational orders were often denied due to "no budget" — but when I asked for clarification on what that budget actually was, I was told there wasn’t a specific number. How is anyone expected to effectively manage a facility without knowing the financial boundaries? This left me constantly guessing, being told “no” without reason, and left in the dark when trying to plan for the week or month ahead. It was an impossible situation that made even the most basic tasks a challenge.

The Hardest Part of the Job:
The complete absence of leadership. No feedback loops. No clarity. Just ongoing confusion, ignored communications, and lack of direction. Being asked repeatedly about reports I had already sent, or decisions I had already explained in detail, was maddening. I was expected to run a facility but not given the tools or support needed to do so. Worse, a Cultivation Supervisor — grossly overpaid and frequently overstepping his role — created unnecessary tension by micromanaging items outside his scope, such as inventory logistics, orders, and other decisions clearly outside his lane. Upper management did nothing to correct it, nor support me in correcting it.

Unequal Standards & Favoritism:
What made it even more infuriating was the clear double standard when it came to policies like attendance. While I was eventually let go over supposed "attendance policy infractions," upper-level management seemed to come and go as they pleased — often choosing to work from home without any questions asked or consequences faced. It quickly became obvious that policies only applied depending on your title or who you were friends with. Accountability was selective, and fairness simply didn’t exist.

Final Thoughts:
After giving my blood, sweat, and time to this facility — even on days when no one else showed up — I was terminated under the vague reasoning of “attendance policy infractions.” A policy I seemingly violated while being one of the only people consistently on-site, even off the clock. My time at FLUENT Cannabis taught me a lot about operations and even more about what poor leadership looks like. If you're looking to grow within a team that respects hard work, clear communication, and structure — you may want to look elsewhere.

When I first started with Fluent, I was very enthusiastic about finding my first job in the cannabis industry. However, by the end of the second month, I was looking for a new job. They first tell you that there's room for advancement based on your relationship with patients and your sales numbers, but the reality is you can't move -- at all. You can make up half of the sales for the store every month -- you will never get a raise nor move to a higher position. Once you're in your position and given your hours, you can only stay there or go down. 

The onboarding process takes 3 weeks; you have an interview with the General manager, a meeting with the Regional supervisor, get an onboarding email, get a level 2 fingerprinting and background check done ($80 that YOU have to pay - if you're approved then they compensate you for it after your first check. If not, you're out of $80), take a drug test, wait for the results of both, then start your first week.

Management is rarely on the same page with each other, ask one question and you'll get 3 answers. There's definitely favoritism amoung the managers, so you can kiss up or risk getting only 10 hours a week. Don't tell management any of your ideas for the company -- otherwise they'll ask you to do the research, write up a report, send it to them, they claim it for themselves, send it to Corporate, and they collect a bonus for your work instead of you. They're also very slow when it comes to store requests or with sending HR requests. Honestly, anything requested by Corporate takes 2-3 weeks.

When it comes to work culture, the biggest thing to me was a lack of a 'team' or familiar feel. There's definitely a 'us' versus 'them' feeling when it comes to management, full time workers, and part time workers. They introduce you to the 'Fluent Fam' when you onboarding, but after a couple weeks you realize it's just a bunch of people coming into work trying to reach their sale goals rather than working with your teammates to help patients find the right medication for them. You can try to connect with them by joining in their trash-talking of patients and other employees, but most of them keep to themselves. 

Worst thing about it was probably the open discrimination. They would trash-talk about some patients and whether or not some of them 'deserved' access to medical cannabis, make racially discriminatory comments about the black and asian employees behind their backs, and the managers medically discriminated against their own employees. Candidates applying for jobs there would be instantly tossed to the shredder if they had any visible disability, and 2 employees were fired because management didn't want to honor their ADA conditions.

If you want a job that'll get your foot into the door of this industry, it's really easy to get in and start building up your experience. If you have the option of going somewhere else -- go somewhere else. Do not apply for this job at this company here unless its literally your only option.

This job started out as a dream that quickly became a nightmare. 

Being young and passionate with a love of cannabis was my motive to get into the expanding cannabis industry before it got too big. I chose Knox because to the outside person they seem more put together than some of the other Florida companies right now (which may be true).

What I found once I got hired, however, was: 
1) Nepotism throughout the whole company (from in store to corporate, everyone is the distant cousin, long time friend, or lover of someone in or with connections in corporate) which can instantly ruin the hopes of a new employee who wants to move up.

2) Workplace Power Games between my GM and other managers who struggled to make any real difference in the dispensary because the GM would demoralize, downplay, or otherwise exclude them from being in the conversation. This would then lead to problems for us, the day to day employees, because there was a lack of consensus on most things. One person telling you to do things this way and a second telling you you're wrong.

3) There was this underlying culture of fear regarding speaking up if you dont have a management title (many people praised me for making a simple comment in a group chat that they were "too afraid" to do)

4) For such a technical job, in such a serious field, there is this lackadaisical attitude about adhering to policies and guidelines whether state or company made. This led to constant rule changes/updates without proper notification and now you're scolded for upholding a rule that you were never informed is no longer a rule. 

5) Unfair Pay for the level of work completed by employees. Other dispensaries are much less hands on with patients, more like an actual dispensary (some of which actually pay more with better benefits) but Knox likes customer reps to go above and beyond - which is cool for the patient, but needs to be properly compensated. We gave so many hour+ long consultations on a daily basis which ended in people telling us we told them more than their doctor did! Multiple times I was even asked to educate DOCTORS who are out here prescribing for $200-$300/hr because they didn't know anything. On top of this, they kept expanding the duties of the role with no expansion on pay.

Overall: it's a decent job to have if you don't want a "regular" customer service job, but don't come with the intentions of rocking the boat or making changes - just go with the flow.

It's like getting hired at McDonald's and then wanting them to change to organic, farm-fed beef: we both know it's better for the end consumer but money is more important

The only reason I went as high as 3 stars, was my coworkers. The individuals that work at Fluent were quick to answer questions, give one-on-one training, and explain our tasks in depth (none of which I received through management or "formal training"). The team spirit is definitely present at the grow.

 If you don't care about paying bills, back pain, and just want to meet dope people and work in cannabis, this would be a great job. But if you have any self respect or or take pride in the work you do, Fluent is not the place. 
I'll remind you that this company is a start up and even after years of running in multiple states, they have no idea what they're doing. During my interview, the Facility Manager told us about the extremely high turnover. They can't keep staff and they're not doing much to encourage people to stay. The facility is grossly understaffed yet they continue to build a new facility right next door. Almost all of the new hires are coming from temp agencies so if you think you can stay long and get a promotion, you're wrong. 
Keep in mind you'll hardly get time off whether its PTO, sick time (which is combined so there's hardly any of either) or if you were approved by your manager to miss specific days (you'll still get penalized).
On a serious note: if you get sick easily or are immunocompromised, please do not work here. Employees are constantly coming to work sick due to no PTO. I got sick from my coworkers on multiple occasions and there's not much help given if you run out of PTO, which happens very quickly.
I was denied opportunities for raises because my manager wouldn't set aside time for reviews, this is a common occurrence across departments at the grow. 

One more thing, favoritism is the only way to move up, or anywhere for that matter. 90% of the staff said to my face, "I cant believe this guy is still your manager! He can't even do his job! Must be nice to be friends with the higher-ups!" They all knew he shouldn't hold the position he did. EVEN OTHER MANAGERS AGREED WITH ME! EVEN HIS BOSS! But the BigBoss likes him for some odd reason even though our team accomplished more on the days he was absent.

So, if you just want to keep your head down, constantly be given more work for the same wages, spoken to like a toddler, made to work in environments that were designed for machines and not humans, or if you consider yourself a robot, Fluent is the place for you!

DO NOT WORK HERE, very terrible workplace to be in. I know you think it's great because it's the Cannabis industry, but that doesn't matter at all. You are just another retail employee behind a register, selling a product, understaffed, overworked and underpaid. So starting with the work itself, you have to go in and learn a library of products and how they all work. All while Fluent may or may not have those products in the future and  You have to deal with the angry customers when they come in and discover you don't have the product that they want. You are either a front desk receptionist or on the register selling. While both of these roles are not very difficult, what makes it overbearing is not having enough staff as well as management not knowing what they're doing. You assist anywhere between 100-200 customers a day. You get basically no training, so you're left to the sharks as you figure out what to do, and to then accomplish it in less than 5 minutes. Customers are just about as horrible to deal with as any retail store, most of the times it feels like working at a fast food chain when the customer doesn't get their way and screams at you. The pay is underwhelming, you can find a multitude of other jobs that pay better than this. Finally the worst part about this place is management, their is no structure at all and no communication. Employee's can come in and just do whatever they want. Everything is literal chaos when it comes to any type of communication from the company. Upper management does not care at all about you, from extending work hours, lying about pay, Firing security guards to save money, and a huge amount of favoritism that goes on in the company. This is just the tip of the iceberg of the enormous amount of problems this place has. Bottom line is, this company is nothing special at all and is not worth the migraine working here. You'd be better off at literally just about any other type of job.

Every aspect of the company from recruiting, hiring, every aspect of propagation, cultivation, processing and sanitation have problems that are unaddressed or swept under the rug. There are efforts being made to address the most pressing issues (widespread disease, improper care of plants, particularly mother plants and clones) but everything is reactionary and everyone in management down is too overwhelmed to make larger, systematic changes that would solve underlying issues rather than just constantly clean up the mess. The single largest issue though is lack of proper compensation, which is tied into the fact that they don’t have properly qualified staff. They have low pay but expect a lot of hard work, and as a result have high turn over and many workers who are not committed. Most workers have an attitude of trying to do the bare minimum. I’ve had people tell me to “just make it look like” I’m working for the cameras, or if I don’t feel like doing something to go to the bathroom. However, if you think that doing things properly or having a good work ethic will get you anywhere, you’re wrong. There is a lot of favoritism and competitive attitudes. If you try to do well, management will be too busy or stoned to notice but your coworkers will notice and most will get defensive and treat you badly because of it or actively try to get you to do less. In short, the company does not invest in their work force, and their bad reputation and low quality product is the result of their greedy and lazy company culture and commitment to profits over people. Also, for investors, what you see is not the reality. When investors come we are told to stop everything and clean, and put on an act the whole time. 

I really enjoyed my coworkers and I loved my patients, but the corporate overlords of this place are killing everyone’s morales. Work days are typically ten hours, four days a week for full time. (Part time is just three days). Our lunch breaks are just 30 minutes, but they let you sacrifice your 10 minute smoke break to have a 40 minute lunch. There is constant surveillance and regular complaints from higher ups (CEO included) if you seem to be “too idle.” We spent hours dusting and redusting the sales floor after we’d finished every task for the day because standing to catch your breath wasn’t allowed. The lack of training in this facility for various folks’ needs regarding their health is appalling. The managers have clunky verbiage that’s outdated and rude, and away from customers (thankfully), love to throw around the r-slur and similar words. Despite the company being “qu—r forward,” I did not feel very safe or recognized in this work environment. They do nothing to support LGBT communities aside from throw around a t-shirt every June for their own profit. 

This is a company that only cares about making money to the detriment of their employees and patients. They do not listen to requests and needs (they won’t even fix our accessibility button and the store is non-ADA compliant), but they will roll out sales they think will make them the most money. They don’t want to be viewed as a dispensary but instead a corporate office (“corporate” is a positive aesthetic buzzword they use), and the fact that it is a medical facility falls to the wayside often. Disappointing and put an awful taste in my mouth for this industry as a whole. 

My time here was incredibly meaningful to me. I showed up every day ready to help wherever I was needed and truly loved the work I did. While the company has gone through periods of change, contributing to the success of the store, and the team and day-to-day experience made it a place I genuinely enjoyed being part of.

The organization has undergone frequent executive transitions and company wide restructures, which have created an environment where long-term job stability can be difficult to predict.

Following a company-wide change in health insurance providers, there were administrative issues affecting New York employees, which created uncertainty around benefits coverage.

I learned a tremendous amount in my role and grew both personally and professionally during my time there. I’m especially grateful I had the privilege of working alongside a colleague whose work ethic and commitment to excellence truly stood out. They set a strong example through dedication and integrity.


A typical day at work includes caring for medical marijuana patients, but FLUENT doesn't offer standardized resources for learning or educating patients, they also keep very vague language on product information and gatekeep processes from patients and employees.

Coming from a different medical marijuana facility, I learned that it's rare to find an employer who actually cares for their patients and employees. 

Management within the store/regional area is massively hobbled and have no real power, leading to spineless leaders in facilities who allow patients to abuse and threaten curators and still make purchases. Management doesn't stand behind or defend their employees. 

Workplace culture is disjointed and very low morale. There are many competitions between curators, but no team building activities are done, there are no measures taken to facilitate a friendly, team-oriented environment that is patient focused. FLUENT is focused on sales numbers, not employee or patient satisfaction. Bullying and hostile work environments are actively encouraged.

The hardest part of the job is working to give patients the information they need, but FLUENT gatekeeps their information from us and patients, keeping vague language on packaging and on their website. Products are often mislabeled as well.

The most enjoyable part of the job is still helping patients find the right product for them with the knowledge I gained at a better facility. 

I was excited to work there but the culture is not one of a medical facility dispensing medicine to patients, it's retail through-and-through.  Corporate has you making cold calls all day, management will micromanage your water intake. Information about important things like benefits is often vague and sometimes false, resulting in employees not receiving benefits that they are entitled to. Harassment is not taken seriously by management, who will often victim-blame and victim-shift and when they do acknowledge that something has happened, the onus is in the aggrieved party to let it go or else be branded as toxic. Keyholders will often not be able to take their breaks as they will be left as the sole manager in the building and thus are required to be on-duty and available for an entire 10 hour shift. Favoritism is displayed in scheduling and I was placed on entirely closes after complaining about a coworker being transphobic. That was not directly stated as the reason but it was simple math to do when I was the only keyholders getting all closes for multiple weeks in a row. The 10 hour shifts were nice because you'd get 40 hours in 4 days and have an extra day off but then they started cutting daily hours without giving an extra day of work, resulting in a loss of 6-9 hours per week. 

Top Job Titles	Average Salary
Maintenance technician 23 salaries reported	$19.24 per hour
Manufacturing technician 12 salaries reported	$15.46 per hour
Cultivation technician 9 salaries reported	$16.17 per hour
General manager 5 salaries reported	$47,600 per year
Technician 1 salary reported	$15.50 per hour

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