line cook

prep cook

spa attendant

retail sales associate

concierge

Fontainebleau Development LLC

My position at Lapis Spa at the Fontainebleau consisted of various roles each with different tasks.  Call center consisted of answering guest's questions and concerns, replying to different inquires in a timely matter, corresponding with other departments of the hotel, scheduling services, and confirming staff's schedules.  Front desk would consist of all the duties of the call center, check-in/out processes, handling of money, and cross selling and upgrading products and services.  Salon receptionist is much like the front desk plus setting up and maintaing a buffet area.  What I learned about the hotel, passion statement and fundamentals for example gave me the foundation, knowledge, and motivation to represent this legendary hotel.  I had daily contact with my supervisors, assistant manager of spa operations, and director of Lapis.  Their knowledge and understanding attitude allowed employees, mangers, and guests to easily correspond with each other.  I got along with all of my co-workers, which to this day I remain very good friends with.  I would provide training and assistance when needed and help with daily tasks.  I believe there weren't any difficult parts of my job; I enjoyed every day that i worked there.  We were provided with the support, training, and assistance for all of our roles at the spa, therefore I was very comfortable with my position and role at Fontainebleau.  Everything about my job was enjoyable.  From day one at orientation and training to working with various types of guests and events.  I have learned, taught, and provided luxury service to all; it was truly a pleasure to work at the Fontainebleau.

A typical day at would consist of doing daily reports that would review the arrivals and departures. Group reservations would be involved in the reports as well as prepaid reservations and reservations made through the hotel website directly.  Prioritizing reservations with specific requests is a mandatory task in and every day. There are also Credit Card Card Authorization Forms that come to the hotel and need to be processed prior to the guest arrival.  Along with those tasks there are a high volume phone calls that occur transferred from the operator about room types, hotel policies, future bookings, general inquiries about the hotel, room moves from guests who are not satisfied etc.  The hardest part of the job would be tending to every guest need because every guest is paying a significant amount of money and the request can be very demanding. The most enjoyable part of the day would be turning a guest around. For example, providing excellent service to that guest  will make him feel better and sometimes even thank you.  The extra thank you from a challenging guest would be the best part of my day.

One of the best places to work in South Florida for Massage Therapists and Estheticians. 

The client is charged a "service charge" that includes a percentage for Front Desk personnel and Spa Attendants as well as the Therapist/Esthetician. The money one would make in tips is paid within the amount of the individual massage so it's consistent and even pay but the client also has the option of leaving additional tip. Don't believe anyone that tells you that you will get paid per massage + tip, because that doesn't happen. At most, a Therapist/Esthetician would get 3-5 cash tips a week (usually under 15-20%) in envelopes, if any at all.

Work days are either half days (10am-2pm or 2pm-6pm) or full days (10am-6pm with 1hr lunch). By Dec 2015 they had extended Saturdays to be 10am-7pm with 1hr lunch. 

Male therapists do get more consistent work than anywhere I'd seen in other major spas and there are much more requests for male therapists. On the down side, male therapists can only have another male therapist cover shifts for them.

They fired me days before my 5-year anniversary and I believe it's because they wouldn't be obligated to pay me my pension. I was getting write-ups for the smallest things like eating in the back on the clock after working a double shift, clocking in less than 5min late. I got 3 write-ups just days apart and mind you I was Employee of the Quarter the prior year. Management used to stand by the clock out machine to write up those that are 1 minute late. If you get caught eating in the back of the house it's a write-up but you're working long-hour shifts. Working there was intense and very frustrating. It was as if they didn't want anyone to work there for too long. Everyone is replaceable there. I didn't even bother to go to my union rep to get my job back even though I knew I had a good case. I would get anxious going to work and I started feeling depressed, so I chose to look for another job. The work environment there is very toxic and management is very shallow and unprofessional. 

What is the best part of working at the company?
Working for Fontainebleau habe been an amazing experience in the F&B division operations. 
Because ofert totheir employee  goes up, growing in the industry  beyond the equity right and opportunities 

What is the most stressful part about working at the company?
It is a large scale of event that  made an exiting excelent to learn how handle different styles of amazing rules and food presentation in the action  food station. 
Stressful for me is fantastic and timely manner to keep us in the competition to be unique and distinctive in the area.

What is the work environment and culture like at the company?
The hotel is a legendary property. Glamorous era and modern luxury.  The hotel strive  to create a  dinamyc environment where it made the employee feel supported and value.

What is a typical day like for you at the company?
Working at the pool area,  it is really the top of the originality of the historict fantastic Fontainebleau Hotel.

Fontainebleau is a very special and great place to work at. A typical day here your are bound to be busy all day but still have lots of fun. There is a staff of over 500 but everyone is friendly and always says hello. In Micheal Mina 74 where I worked is an American Bistro that was considered to be the casual dining restaurant of the resort. It is dim lit with an hipster concept that catered to anyone who wanted a nice burger, or a gourmet steak. It would be very busy some night and very slow on others, but overall is a very nice place to eat and also work. The staff is very friendly and willing to help each other at any moment. since everyone there are such team players there is no hard part about the job. I would recommend tis job to anyone and not just in a signature dinign area but anywhere in the resort. From dishwashers to food and beverage directors everyone is warm humble and friendly, because they know when they are at work there, they are in great hands.

The Fontainebleau hotel at Miami Beach is one of the biggest hotel in the eastern coast of United State with two buildings for guest and two condominiums buildings. I have learned so many different things working as a Spa coordinator such as working in a busy environment taking care of guest, managing diverse situations, supervising all the SPA operations at the locker room. We have a 40 thousand square feet SPA with more than a hundred reservations every day, supervising a team of locker attendants and guiding them to achieve a service worthy of a luxury SPA. Fontainebleau hotel is an icon in the hotel industry with so many history, many famous and important celebrities have visited Fontainebleau and Lapis Spa, getting to know few of them is a privilege I have had but also is a big responsibility to represent the name of such a prestigious place.

Working in a big hotel was hard, they were always full of guests. We always had to be prepared even in a slow day because we could get hit with a rush any time. It's essential to keep our stations full with products and back-ups. We also had to keep our stations clean even after rush, always have our sanitation bottles by our station and also wear our gloves every time we made ready to eat products. The good thing about having co workers is that we all work together and help each other, not only during rush in our stations but also for our food preparations. Communication is essential, the Chefs needs to know if we were running out of products before hand. We also need to communicate how long until our food is ready so we can serve it hot or fresh together with the other plates from other stations. Over all, it was great working with my co workers and executive chefs.

After conducting line up, you enter into the operation which is usually in full swing with several different moving parts already in full gear. So much to do that time flies by and you often find yourself staying over to complete tasks. Everyone for the most part in all departments are hospitable and assist whenever and however needed. Hardest part of the job is balancing all of the tasks which are part of the daily operations (variable often subject to change from one day to the next). Most enjoyable part of the job is the excitement. Its pretty busy for the most part and you never know who your going to meet in what kind of situation or setting. Excitement excitement.

The problem with the hotel is that the executive team is too concerned with the bottom line and rarely take the time or money to invest in their employees and providing them with the tools and information they need to meet the expectation of great customer service. They have consistently tried to outsource as much as they can in terms of telephone operations, which means most reservations employees have never stepped foot on property and consistently provide misinformation or assure guest in false promises or services. While you are asked to insure guest satisfaction in this role, you have no authority to discuss billing or insure the housekeeping or maint. request are completed in a timely fashion.

Top Job Titles	Average Salary
Line cook 5 salaries reported	$23.70 per hour
Prep cook 12 salaries reported	$20.50 per hour
Spa attendant 3 salaries reported	$18.50 per hour
Retail sales associate 4 salaries reported	$20.69 per hour
Concierge 2 salaries reported	$18.50 per hour

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