sales associate

assistant manager

sales lead

store manager

material handler

Foot Locker

Footlocker is a very stable company with many valuable tools in training associates to work best with different types of customers. A typical day includes:
-Preparing store for opening; counting till, back office computer work, organizing and filing all paperwork, cleaning, checking emails.
-Helping customers needs; engaging with customers, suggesting product that best suits them, encouraging customers to try product on, offer additional store benefits to the customer such as joining our loyalty program etc., ensuring that each customer has a positive experience at footlocker and will be willing to come back again
-Training associates; teaching associates proper selling behaviors, managing tasks that need to be completed by associates, ensuring that associates are completing the right tasks at all times and upholding a good reputation for footlocker.
-Maintaining inventory; receiving product & signing for/checking products into our store's inventory. Organizing all new product into the store so that it is quickly available to associates to sell. Ordering additional supplies etc.
-Maintaining the stores appearance; Changing store displays to match new product, folding/organizing apparel, organizing products throughout the store to maximize its visual appeal to the customer and the customer's needs, cleaning etc.
-Resolving disputes in a calm and professional manner; dealing with unhappy customers and compromising to help them leave with a positive experience.
-Closing the store; counting the till, preparing deposit, end of night paperwork, checking time sheets for associates, maintaining the appearance of the store etc.

What I learned:
-To assist customers of all kinds in a professional and helpful manner
- Resolve difficult situations in the workplace calmly and effectively to the best of my ability
-To Manage other associates, as well as to manage the store's inventory & appearance
-How to train others in a helpful and beneficial manner

Management:
-2 years experience as an assistant manager at Footlocker
-I am responsible for managing all other associates in their selling behaviors, as well as micro managing tasks throughout the store to maximize the efficiency of the store
- Managing inventory; ensuring that all product is accounted for and paperwork is organized and filed correctly
- As an assistant manager, I am solely responsible for everything that happens in the store while the store manager is not working. I resolve customer disputes, communicate and coordinate with other stores and managers in the district, resolve any technical issues with computer software/store malfunctions, prepare deposits, and assist with financial reporting.

Co-workers:
Working with co-workers can be both difficult and rewarding. I enjoy working with all of my co-workers and I enjoy training each of them to maximize their selling behaviors. Each of them brings something different to the company, and we all work together as a team to get tasks completed efficiently and effectively.

Hardest Part of the Job:
Maintaining excellence in all aspects of the job. Motivating yourself and others is of great importance in keeping the store running productively. Setting goals for yourself and others that are attainable is a key way of ensuring the stores productivity. Other difficult aspects of the job include dealing with unhappy customers and resolving disputes. Maintaining a calm demeanor, especially at a time when the store is busy, is extremely important and beneficial.

Most enjoyable part of the job:
Simply working as team with the other employees. Meeting new people, and helping customers find exactly what they are looking for and more, is a very rewarding experience.

Foot Locker was one of the most professionally and personally impactful places I have ever worked. I originally joined as a NOC Analyst I supporting global store connectivity operations, and over time I grew into leadership roles including Team Lead and eventually Global NOC Supervisor. The environment gave me opportunities to develop leadership, operational coordination, mentoring, and large-scale support experience in ways that fundamentally shaped my career.

For a large portion of my time there, the culture within the NOC and Command Center environments was exceptional. I worked alongside some of the best people I have ever had the privilege to work with, and there was a genuine culture of teamwork, trust, mentorship, and mutual support. Employees were encouraged to be themselves, help each other grow, and work collaboratively to solve problems under real operational pressure. The friendships and professional relationships I built there have lasted well beyond my time with the company.

The operational stakes were also much higher than many people outside the organization realized. Keeping thousands of retail locations online across a global environment required constant vendor coordination, troubleshooting, communication, and escalation management. Over time, I became heavily involved in building operational processes, training programs, documentation standards, and team coordination systems to help support both full-time employees and large contractor groups within a 24/7 operational environment.

Unfortunately, the environment changed significantly during the later years of my tenure following leadership restructuring and outsourcing initiatives. Chronic understaffing, increasing operational expectations, stagnant compensation, and shifting executive priorities gradually created a much more burnout-driven culture than the one many of us originally joined. Responsibilities and expectations continued to grow while staffing support and operational resources became increasingly strained.

Compensation was also a longstanding issue within the organization. While the entry-level responsibilities initially aligned reasonably well with the pay structure, leadership and operational responsibilities eventually expanded far beyond what compensation reflected. At one point as Team Lead, I was earning less than some of the contractors I was personally training and coordinating.

One of the more difficult aspects of the later environment was watching strong teams and genuinely talented people gradually wear down under the pressure of continual restructuring, outsourcing uncertainty, and operational overload. The company still had many good people throughout the organization, but the broader culture increasingly shifted away from the collaborative and developmental environment that originally made the role so rewarding.

Overall, I will always value what Foot Locker did for my career and the people I met there. It gave me opportunities to prove myself as a leader, build lifelong professional relationships, and develop skills that still shape how I lead today. At the same time, based on the direction the culture was moving during the end of my tenure, I would personally have difficulty recommending the environment today in the same way I once would have years ago.

A typical day at work consists of greeting customers with a conversation as soon as they walk into the store. Our goal is to drive sales so as associates, we like to help guide customers to their specific section of the store that meets their needs (basketball shoes, kids' casual, women's walking, etc.). It's good to stay close to customers in case they have any questions or would like to request us to bring out the shoe in their specific size. Usually they ask how much arch support is in the shoe or what each feature of the shoe offers for the foot. After bringing out their desired shoe with the correct size, it's automatic to allow them to try on the product to experience & picture themselves using the product. From there, I can either suggest additional merchandise (called a hook-up) or suggest a better shoe that will provide what the previous shoe is missing (more support, better color, etc.). After making the sale, it is best to reinforce their decision by complementing the shoes or merchandise they're purchasing. If we sell a shoe off of the display wall, it is our job to replace it with the same shoe or another shoe that fits the wall & makes sense (unfilled displays on shoe wall is called a hole). If there are no customers in the store, I usually straighten the wall of shoes, other merchandise, and sweep floors so that they are more presentable and easier to find in the store. From time to time, I am asked to organize the back room where the rest of the merchandise are so that coworkers can find products with ease. At the end of the day, I am present to count & maintain the cash register to make sure we have $400 in the register and the rest is deposited into our safe. After our closing procedure is finished, we leave the store after doing a thorough bag check.
I have learned many things working at Foot Locker. The most significant thing I have learned at Foot Locker was different shoes and what they offer for the foot. I have also learned how to deal with customers in tough situations and compensate to meet their needs.
Management at Foot Locker was very flexible and granted my requested days off. My employer/manager encourages me and gives constructive criticism to help me improve.as a sales associate. Coworkers communicate through a headset so that customers receive their products as soon/accurate as possible. My coworkers would take over the sale if it is too much to handle or if they're better for the sale. 
The hardest & most frustrating part of the job is to consistently reorganize products that customers look through. Contrasting, the most enjoyable part of the job is giving customers information & facts about the merchandise so that they know what they're spending their money on.
So why the 4 stars? My store manager recently got a promotion so he was granted a new store at a different location. My new manager does not provide me with tips on what I can improve on, instead, gossips to other coworkers. He tells the assistant manager things that I'm doing wrong instead of directly telling me. He also does the schedule the day before the week starts and leaves 3-4 hours before his shift is over. Lastly, he does not fill his holes (unfilled shoe displays) & has left 13 overnight for me to fill.


I recently worked at Footlocker, and my overall experience was far from satisfactory. From the moment I stepped into the store, I noticed several issues that made it difficult to enjoy my time there as an employee.

First and foremost, the management at Footlocker lacked effective communication skills. Important information was often poorly conveyed or entirely neglected, leaving employees like myself feeling confused and frustrated. This lack of communication led to numerous misunderstandings and unnecessary conflicts among staff members, which only further contributed to a toxic work environment.

Furthermore, the organization and cleanliness of the store were major letdowns. The inventory system was outdated and unreliable, causing frequent discrepancies between what was shown in the system and what was actually available in stock. This made it challenging for employees to assist customers with their needs, as we were constantly second-guessing the accuracy of our inventory. Additionally, the store itself was often messy and cluttered, with items misplaced and disorganized. This not only made it difficult to locate specific products but also gave off an unprofessional impression to customers.

Another significant drawback was the lack of employee support and development. Training sessions were rushed and insufficient, leaving new hires ill-prepared to handle customer inquiries and complaints. The absence of a mentorship program or any constructive feedback from management hindered personal and professional growth opportunities. As a result, employees struggled to improve their skills and provide exceptional customer service.

Furthermore, the scheduling system at Footlocker was highly unreliable and inconsistent. Shift changes and time-off requests were frequently mishandled, leading to staffing shortages during busy periods and unnecessary stress for employees trying to balance their work and personal lives. This lack of consideration for employee well-being highlighted a disregard for the team's morale and overall job satisfaction.

Lastly, the compensation and benefits offered by Footlocker were unsatisfactory. Wages were often lower than industry standards, with minimal opportunities for pay raises or promotions. The lack of incentives and rewards for hard work made it difficult to feel motivated and valued as an employee. Moreover, the absence of comprehensive healthcare and retirement plans demonstrated a lack of concern for the long-term welfare of the staff.

Overall, my experience as an employee at Footlocker was disappointing and disheartening. The lack of effective management, poor organization, inadequate support, unreliable scheduling, and subpar compensation all contributed to a negative work environment. I would not recommend working at Footlocker unless significant improvements are made to address these issues and prioritize the well-being of its employees.

I worked part-time at Foot Locker prior to becoming an Assistant Manager. Although I enjoyed the chance to develop in retail management, my experience was frustrating and disappointing overall because of poor leadership and the absence of adequate support from supervisors.

My key roles were running the store on shift, training and managing staff members, customer care, and stock control. Nevertheless, working conditions were sometimes challenging due to the store manager's attitude. The manager possessed a gigantic ego and would invite friends who worked at other stores to come and "help" during busy shifts. They would spend more time chatting with each other than with customers, and this would put the rest of us in the position of trying to get behind on the work.

Worse than this, the manager himself would be making calls while on duty, making personal calls while the rest of us were left on our own to run the shop.

There were some occasions where the manager and some of these outside employees bullied workers for trivial reasons, and it fostered a bad culture. The amount of disrespect and professionalism from management made it challenging to remain motivated or feel appreciated at work.

On the positive side, the other part-time employees that I interacted with were all great individuals. We had a solid team, and although we had managerial problems, we supported one another and all got along quite well. It was the friendship of my fellow part-timers that sustained me on some of the tougher days. I, along with other employees, on multiple occasions, attempted to discuss these issues with the district manager and HR in the hopes of achieving a resolution. Unfortunately, we received dismissive responses and were told to "wait" while they looked into the matter. Finally, after months of attempting to obtain some sort of clarity or resolution, we were informed that we were being "impatient" and not allowing the company adequate time to rectify the issues. This breakdown in communication and not having our concerns resolved made us feel unheard and unsupported.

In general, my working experience at Foot Locker was a frustrating experience because of the poor leadership and no support from senior management. Although I enjoyed the work I did and I had a good group of part-time employees, the hostile work environment caused by the store manager and the inability of district and HR management to appropriately address the situation made it so that I could no longer remain in the position. I would not suggest Foot Locker as an employer unless there is a radical change in company culture and leadership.

Foot Locker is definitely not for everybody. They don't really care about their employees. During this pandemic, work from home is no longer an option because after 3 months, we were told "it wasn't working." The only options you have if you are high risk is to take an unpaid leave of absence, go to the office to work, or find another job. Their safety precautions are a joke. They claim to observe the social distancing, but they don't. You sit way closer than 6 feet from people. The training is nonexistent. What training you do get doesn't make a lot of sense and when you ask questions you get a lot of "We don't know right now" or "We are currently waiting to hear back from that." Communication between the departments and management and agents are a joke. I gave them 3 stars for the compensation/benefits because the health insurance is amazing. There is a lot of mandatory overtime. We've had mandatory 50 hour work weeks almost all year. You have 6 minutes for bathroom breaks and that includes your time walking to and from the bathrooms. If you're a minute late from getting back from a scheduled break you get an RTA. If you take longer than 6 minutes to go to the bathroom, you get an RTA. If you stay in after call for too long, you get an RTA. If you clock in late too many times, you get an RTA. If you get too many RTAs you get written up. If you get 3 or more write ups for RTAs, you get fired. If you miss too many days and don't use your PTO, vacation time or FMLA, you get written up and then fired after 2 offenses. They do not accept doctors notes for absences, no matter if it was a scheduled visit or an emergency trip to the ER. If they do take the note from you, they put it right in the trash. If you don't care about your health, like working a lot of over time, and don't mind having every facet of your life analyzed, then this is the place for you. Oh, and 9 times out of 10, their algorithm will take your application and send you an email saying that you are not what they are looking for, no matter what your experience is. They also claim to promote from within, but they don't let you move out of the department you are working for when you apply for other jobs, and then they will move you to a different department and tell you that you have no choice, it's move or find another job since that is where you are needed the most. Whether you want to move or have the skills or not.

Typical Day, Jointly accountable with Buyer in delivering sales, margin and profit plan.
Accountable for the bottom up/top down seasonal unit, retail and cost dollar forecast that meets budget expectations.
Effectively plan and control inventories to maximize sales, inventory investment and profit for categories sold.
Review with Buyer to ensure total store stock matches space and supports budgeted sales plan.

Give parameters to Buyer at beginning of the season around budget spend for mainline, smu’s and repeats, & options to drive flow.
Work closely with Buyer on season strategy incorporating review of past category/concept performance, agreement on investment for the future.
Build, maintain and regularly adjust Open to Buy inventory and sales plans.
Alongside Buyer lead weekly, monthly, quarterly and seasonal reviews of the collection performance.
Lead analysis of product past performance data and identify missed opportunities
Give guidelines to Buyer to determine minimum purchase units per style.
Create and update size profiles for new and replenishment skus and ensure size quantities are correct
Build and maintain collaborative partnership and communicate effectively with internal colleagues

What I've learned.. Knowledge and experience with merchandising systems
Experience in working with a fashion/branded environment
Excellent Analytical skills – Ability to use extensive system knowledge to prepare informative reporting tools. Determine relevant information and draw sound conclusions
Demonstrate smart risk taking and a strong entrepreneurial spirit
Demonstrate financial acumen – understand what drives the bottom line. Understand what actions can be taken to impact it.
Innovate – Continually look for ways to experiment and drive new learning. Inspire Trust  Establish personal credibility through character and professional expertise


Hardest Part of the Job,ultimely death of co-wokers.
Most enjoyable.. Travelling te market and visiting stores. Turning losing stores into profitable gaining stores.

Typical day consisted of creating personal sales goals for the entire staff and creating and exciting environment for the staff and customers. It was very important to walk the store upon entering each morning to make sure the closing staff cleaned the store and refreshed all displays. There could be no missing shoes at the start of the day and every shoe had to have the correct price on it. I would immediately check emails for any new markdowns or transfers. I would always create a in store contest to increase the competitive spirit. Right before opening I would give a pep talk discussing Task and Responsibilities for each associate, talk about any new promotion or product and get everyone excited to beat all other stores in our district. I would verify funds in the cash register with all cashiers before they started. My responsibilities included recruiting, hiring and training, that was the best part of my job. I was able to hire someone that had no experience, no money and help them develop a successful career while supporting their family. The hardest part was being promoted to a store that had serious issues such as poor sales, internal and external theft and a negative staff. I had to single handly retrain, recruit, hire, terminate and reorganize the entire store. It was hard but rewarding and satisfying once completed. I learned the importance of listening to your employees, leading by example, completing all task and how to conduct my self during a Coroprate Visit. I was truly the best learning experience I had beside 4 years of college. This company invested a lot into their training programs and offered many Contest Awards to all employees. I won trips to Cancun, Florida, Bahamas and a 5 day Cruise that I was able to take my mother on.

Given a normal work week, as store managers we are to work min of 45 hrs. Typical work day consists of opening emails, reviewing numbers with team, providing customers with outstanding customer service, and protect the company merchandise. I've learned a lot in the 8 years of being with the company. Starting out as an assistant manager you try to pick up everything and learn as much as possible. I had a really good manager to start off my career with the company. Throughout my career I had a few different managers that are all still with the company in higher roles. Taking a little bit of management ways from each manager that I've had is how I look at the kind of manager that I am today. They all taught me something that I know not to use but mostly how to do the job correctly. We as a company have an upbeat energized workplace. Greeting customers with tons of energy and remaining positive all while providing outstanding customer is what we are all about. Creating a culture for customers to want to come back and continue to shop with us. One of the hardest parts of job is the work hours. It requires us to be there an hour before store opens and staying late after closing time to complete task, complete displays, or even just to clean up. Working on all holidays is another downfall. As long as the mall is opening for any reason, footlocker inc. as a whole always have their stores open as well. Lastly the most enjoyable part of the job but could also be a downfall is the interaction with people. You get to meet new people on the daily basis and also create bonds and friendships out of customers. Having to deal with unhappy customers is another huge downfall because no matter of the situation you have to listen to the customer and do everything in your power to make sure they leave the store happy and willing to return again.

I worked at Foot Locker Store #7372 for approximately one year. Overall, I had positive experiences with coworkers and customer interactions, and I gained valuable experience in customer service, sales, teamwork, and working in a fast-paced retail environment.

A typical day involved assisting customers, maintaining store appearance, processing transactions, restocking merchandise, and contributing to team sales goals. The most enjoyable part of the job was interacting with customers and working alongside supportive coworkers.

While there were positive aspects of the role, my overall experience was affected by inconsistent communication and management practices. At times, expectations did not feel clearly communicated or applied consistently across employees, which created confusion and frustration within the workplace environment. I also occasionally felt that communication styles from management were not always constructive, which impacted morale.

Another challenge was unclear guidance around scheduling and time-off procedures. I had communicated planned time off in advance and received acknowledgment from management, but later learned that formal requests were expected to be submitted through an internal system I had not been trained on. This expectation was not clearly communicated to me or other employees at the time.

The hardest part of the job was navigating inconsistent communication and changing expectations regarding scheduling procedures. Despite these challenges, I maintained a clean employment record during my time at the company with no prior warnings or disciplinary actions.

Overall, while I appreciate the skills and experience I gained at Foot Locker, I believe improvements in communication, training consistency, and management practices would enhance the employee experience and workplace environment.

Top Job Titles	Average Salary
Sales associate 4 salaries reported	$18.36 per hour
Assistant manager 85 salaries reported	$18.14 per hour
Sales lead 15 salaries reported	$13.90 per hour
Store manager 29 salaries reported	$57,372 per year
Material handler 2 salaries reported	$17.77 per hour

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