customer service representative

senior financial analyst

senior category manager

operator

senior program manager

Fortune Brands Innovations

I hired into Moen, and it was a wonderful place to work. People were considered the heart and soul of the company and were treated well. The company was (and is) very inclusive and supports diversity in many ways. The benefits were (and are) good, the first line managers are good, work/life balance was a priority, and people were always encouraged to look toward advancement one way or another. My job responsibilities changed several times when new things came along. The focus was on doing what was right for the long-term success of the company, and the employees were considered the center of that focus. They were passionate about the business and the company. The company, in turn, cared about the people. At one point, everyone in the company took a small financial hit in order to avoid layoffs. It was that kind of place.

Over the past 10-15 years, there has been a gradual shift to short-term goals and a focus on keeping the stock-holders happy. The culture has changed. Employees largely feel like they are seen as easily replaceable cogs in a machine, and like they are largely anonymous/invisible to upper management. It is now routine to have a substantial round of lay-offs each year. This year (2025), U.S.-based office associates from all of the Fortune Brands Innovations brands, not just Moen, have been asked to move to Deerfield, IL from all around the country, even those who were hired in as fully remote. There have been very few exceptions to the requirement to move or be terminated. Not even an offer to employees very close to retirement to continue to work remotely and help with knowledge transfer when they retire. There are some departments that are being eliminated in favor of outsourcing. The culture is not good currently, and employee morale is awful. I'm sure it will settle down after a few years of adjustment, but right now, it's not a place I'd recommend to anyone as a place to work.

Fortune Brands Innovations offers competitive compensation, but prospective employees should be aware that the company is in a period of frequent organizational change. Reorganizations are common and often bring shifts in leadership, evolving priorities, and changes to team structures. These transitions can sometimes lead to workforce reductions. While the pay is above industry average, long-term stability may be a concern due to the pace of change. Formal onboarding and training programs are limited, and new employees are often expected to learn through self-direction and on-the-job experience. Goals can be ambitious, and falling short may affect job security in certain situations. Employee experience and retention may not always be a primary focus, as the company appears to operate with a relatively high rate of turnover.

They have some bad apples that they just don’t think need replacing. It can be extremely difficult because it’s new everyday and everyone is siloed. Engagement is high and it’s a fun fast pace. C-Suite is awesome! They are very much about making everyone feel valued. However, there is a huge disconnect between management and associate. Managers and Up it’s a free for all, not all managers play by the rules which creates resentment from different groups. It can be fun, Covid has damaged that. Your work breadth is very expanded. Must be able to always walk away feeing like you left it all on the table, every time.

Perform and supervise general office activities, such as greeting visitors, filing, photocopying, faxing, processing outgoing and incoming mail, routing and screening all incoming calls, and distributing messages to appropriate team members. Ensure that conference rooms, meeting rooms and reception areas are ready for meetings. Purchasing materials supplies and products services. Plan and coordinate staff meetings when necessary, providing maintenance, security and safety, and other occupancy services. Works with management team and staff to update all changes taking place. Providing guests badges to all visitors and recording all information into database.

As an employee of over 8 years in the FBIN family, I have come to stay here for the following reasons: 1. Flexibility. If something comes up, emergency or fun, I am able to move my workaround, take PTO, and don't feel guilty about it. They understand I have a life outside of work. 2. The People. I enjoy my team and feel supported and feel they DO care about me personally. 3. The Variety. I am never bored and there is always something to do, a process to help improve, or a project to work on. Finally, the recent push for building an inclusive, diverse, and respectful workforce. Building a Home for All, not just for some. 

What is the best part of working at the company?
My supervisor was great and my team.

What is the most stressful part about working at the company?
Calls…customers lie so much about being the owner and demand that you give them something for free. The customers are awful! 

What is the work environment and culture like at the company?
The work environment and culture is okay.

What is a typical day like for you at the company?
Back to back calls of whiners and liars.

The re-org impacted many talented people and there was little to no support from management. There was pressure to relocate and, in my personal experience, once I said I could not relocate my job was offered to someone with two months at the company and in the workforce all together who I had seniority to.  Management justified this with they needed SOMEONE to relocate and offered higher salary and benefits to that person.

What is the best part of working at the company?
Nothing senior analyst refused to work with people, communication was zero.  Worst experience ever

What is the most stressful part about working at the company?
No communication within Moen part of fortune brands

What is the work environment and culture like at the company?
Hostile nothing good.  Never work there again

What is a typical day like for you at the company?
Wake up get told nothing work with immature people

FBIN used to be a great place to work. I regularly recommended it to others in the industry. However, after the announcement to "One HQ" in Chicago, I learned the only thing this company cares about are the shareholders, the stock price, and the opinions of McKinsey Consulting. Legacy brands will fall because of the decisions made by Nick Fink and his C-Suite. Culture here is no more as people are leaving or being forced out in droves. New candidates beware of harsh waters.

Been with this company for several years in a few different roles. It’s was a great place to work. Then new upper mgmt came in and decided to change everything, seemingly at times just for the sake of being different. They decided Chicago was a better place for HQ and forced everyone to move or lose their job. It annihilated morale and caused many people with decades of experience to leave the company.  All that tribal knowledge GONE.  The good old days are gone. 

Top Job Titles	Average Salary
Customer service representative 7 salaries reported	$42,286 per year
Senior financial analyst 20 salaries reported	$93,400 per year
Senior category manager 24 salaries reported	$110,313 per year
Operator 44 salaries reported	$46,895 per year
Senior program manager 30 salaries reported	$121,167 per year

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