mechanic

referee

inspector

technician

entry level technician

Foundation for California Community Colleges

I worked at the Foundation for two years. In that time, the dysfunction that bubbles beneath nearly everything it does became ever apparent. Their relationship with the Chancellor's Office is poor and the two can't seem to ever work in tandem - a real cause for concern as the Foundation exists to bolster this state agency however it can. 

Middle management displays a spectrum of ability ranging from excellent to comically bad. Certain managers have a reputation with the entire organization, numerous formal complaints about how they conduct themselves and treat employees, about the quality of their work (when they do it) and yet they remain, dragging down those they manage.

The executives, when they are in, aren't terribly effective and many are downright awful to work with. The HR executive position can't stay filled and that department is a mess. In fact, they just recently dismissed yet another HR director. The entire IT department was laid off and a contractor brought in. This was announced with a warm goodbye letter sent to the entire organization after the IT team was perp-walked with their boxes.

There are ethical considerations that should be addressed. The amount of money spent on superfluous travel expenses, with no accountability other than finding creative ways to code expenses, is shocking. Thousands spent and justified with 'professional development' while students are homeless and in need. Programs that could help thousands instead help hundreds, all so more money can be spent marketing the 'good work' that is being done. Something about spending $1,500+ per computer per staff member doesn't feel right when students are sleeping in their cars. 

The pay is typical of a non-profit. Hire people dedicated to the mission, ply them with cheap perks like snacks and standing desks, then pay them 70% of what they are worth for 120% of their labor. Rinse and repeat as you burn through highly-educated and motivated people.

What is the best part of working at the company?
The benefits are nice, but I believe your team and the amazing lead and supervisor are the best. They care about your growth within the group and always have great support and training.

What is the most stressful part about working at the company?
I don’t believe I had any stressful moments or parts at this company.

What is the work environment and culture like at the company?
Remote/ wfh so it’s actually very mind easing not having to rush out the house and try to beat traffic 

What is a typical day like for you at the company?
Typical day would be staying on queue, call flows are not excessive or back to back that frequently. Either I was reissuing product or updating certain PII. I was also educating callers on program eligibility and how to go through the steps to be eligible

The Foundation has great employees and people willing to show up and do the work however what they also have is poor management. They have Supervisors who have teams of 18-20 agents and they will ignore them all day while they receive calls, when you reach out for support, theyre not where to be found. Then when advancement opportunities arise, they pass them over to a friend or family member. You have a group of friends running a department as it falls apart, while the employees doing the actual work have no support and are quitting left and right. This has been brought to the attention of program managers as well as the CEO herself, and there is just no care for the direction of their Call Center. Its unfortunate, they've even completed "Surveys" and then when they are told the truth, they dont make any changes. 

Looking in from the outside, the mission of the Foundation may seem helpful and positive. There are some pros and cons. Cons: There is a lot of workplace drama with managers versus employees beneath them in every department. There is no job security, lack of leadership, lots of gossiping, hostile emails sent between others, and it's not diverse or inclusive by any means. High turn over rates. Too many open positions, employee retention is lacking. Pros: there are snacks, occasional food catered, coffee/tea, helpful Operations team (typically students). The Foundation is a non-profit organization that has plenty of funding to pay employees their worth, but it's very bias/political so wages are a huge issue. Unless you're someone "important", you're not making much. Good luck getting any sort of positive recognition here.

The Foundation has a good heart, I believe. There are issues internally and with management that detract from the working environment, and there are definitely cliques. I’d say the majority of employees find themselves in one clique or another, usually within a month or two. I had some really positive experiences there and some terrible experiences as well. They’re just not a standout employer to me, but they were not awful either.

Maintained productivity of College Buys order system.
Provided technical support in customer service by means of verbal and online connections.
Supervised modem device distribution for Great Valley Center through California Connects.
Controlled monthly reports from Campus Based Grants Awardees for the California Community Colleges Student Mental Health Program.
Administered daily clerical work as needed by various programs within the Foundation.

What is the best part of working at the company?
Supervisor and team support. Company also have great benefits. Just wish it was more permanent..

What is the most stressful part about working at the company?
Due to me working Over the phone with public sometimes it can be very busy.

What is the work environment and culture like at the company?
Educational and very upbeat work culture?.

What is a typical day like for you at the company?
Busy and fun. I'm always learning something new exciting and always.
Educational, always  something  new to learn.

the typical day at work was very easy and simple. it was fun to be around kids and help around the school and see happy faces. i learned more about being ready for an interview and i learned how to communicate with people more. i enjoyed being apart of the fun activities me and my team members had set up for the kids. it felt nice to make a difference. it was a great first time job for me to start off at so that when it comes to me applying for other jobs i would be more prepared about what to expect.

A typical day at work consists of preparing for a tutoring session by reviewing the course work I would be working on with the youth that day. I have learned that this specific job requires a ton of patients with each youth I tutor. The management is great and responds quickly to any of my questions or needs. The hardest part of the day is traveling to a different location anytime you receive a different  youth. The most enjoyable part of my job is making a difference in a child that is in need. 

What is the best part of working at the company?
Working from home is the best part 

What is the most stressful part about working at the company?
There’s nothing stressful about the job except weather the contract will expire 

What is the work environment and culture like at the company?
Work from home so whatever home life is that’s the environment 

What is a typical day like for you at the company?
Waiting to answer the calls coming in

Top Job Titles	Average Salary
Mechanic 58 salaries reported	$36.50 per hour
Referee 19 salaries reported	$51,053 per year
Inspector 12 salaries reported	$41,500 per year
Technician 52 salaries reported	$25.20 per hour
Entry level technician 5 salaries reported	$20.00 per hour

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