senior cook

housekeeper

security officer

cook

customer service representative

Fourwinds Casino

I still work here.
 I was reading many of the different reviews of the company and wanted to clarify one major aspect of working at Four Winds Casino. There are so many departments! 
When I first began working here, I didn't understand how large Four Winds truly is. There are four different locations which you may be traveling between depending on your job title, and each location has so many different job opportunities available for different skill sets. My department travels between several locations, we are paid well, and my coworkers are awesome. I personally don't want to reveal my specific department.
 I've heard many different accounts of other departments' management teams and work life balances. It really seems to depend on where you work, but overall I've heard good things about most departments at my location. Everyone I've met is very friendly. After working in so many different walks of life, the friendly atmosphere is a breath of fresh air. 
I also appreciate working for a company that gives back to local community. It may be a casino, but not every casino makes the choice to offer so many benefits, education compensations, opportunities for employees through courses, donations to community organizations through the efforts of the Pokagan band. 

One reason I can't give them a perfect score in my review is because of the nature of the work at a resort, which really isnt their fault. Working at a casino that experiences high volumes during different seasons and holidays could be difficult for some people. For me personally, that isn't a big issue, but I could see it being one for others. 


What is the best part of working at the company?
Absolutely nothing to be quite honest 

What is the most stressful part about working at the company?
The lack of any personal accountability and the managements attitude is that they could care less, they expect you to just deal. Deal with hostile co workers and broken equipment like dishwashing machines that break down daily and for weeks at a time. No one to cover your breaks so when you come back into you're venue from break you are severely behind and usually you are working a kitchen all by yourself or with co workers who literally disappear the ENTIRE shift. When you call to let your supervisor know this they simply say okay well carry on, meanwhile the chefs in the kitchen are getting upset with you as well as the waitresses and bussers too, as if you not VERY CLEARLY working alone. Then when you to address this issue with anyone higher than your supervisor than believe me you will face the consequences with said supervisor even though it's supposedly not allowed (retaliation) but it is very much allowed. Don't even get me started with the HR their either, worse than a bad dad joke.

What is the work environment and culture like at the company?
Hostile to say the LEAST. I worked in the kitchens (all of them) and it's super toxic and people are pretty aggressive and just plain rude. 

What is a typical day like for you at the company?
Horrible. Long and stressful as well a general sense of being watched, like at all time's and I don't mean by camera's.

I can handle pretty much every situation, but the management was very poor at Four Winds Casino. There were too many times when I knew what was going on before management did. The place had too many episodes of ways to fire people. I kept myself busy with volunteering to do everything that needed to be done. The job was basically walking around a casino floor for 8 hours and not allowed to sit, except for our half hour break. We were to answer all of guests questions and needs, as we were timed to get to the calls. There was also maintenance to slot machines that not everyone did not do. This was where I volunteered. Supervisors and management could leave the floor at any time. This made it very difficult if there was a very upset guest and we needed assistance. Having to wait for a supervisor to come and assist took quite awhile. I handled all of my situations because I did not like to keep the guest waiting. After 5 years of being at the casino I saw that all of my hard work was getting me nowhere. We all worked weekends and especially every holiday. Our hours changed at the drop of a dime.  It seemed as if they were trying to get rid of all the full timers that have been there since opening and replace us with part time. There really were no enjoyable times. The only thing I enjoyed were my fellow co-workers. Other than that I have never seen a more unorganized place of business.

I left Four Winds after the Pandemic when they re-opened. I was called back right when they were re opening and I worked right up to when they closed. I was volunteering my time coming in early staying late, but was understanding due to the circumstances we were in. Once we re opened management changed and it became a very difficult working environment. I was blamed for lack of products when we couldn't get things in due to the pandemic items like to go containers packets condiments ect. Management was constantly changing what kind of containers they wanted food to go out in and the communication was lacking our purchasing team was still working from home so it was difficult to get a hold of anyone if you were having a problem finding an item to order in the computer when i sent out multiple email to my bosses pertaining to this problem I never heard back. While this was going on we had a extremely low staffing number, management decided to write me up due to not getting the right product in which wasn't my fault since we couldn't get these items in. I wasn't given an exit interview I worked here for 6 years they do not care about there employees its all about the bottom line.

The Surveillance department is difficult to be a part of because you can't take place in company culture like others can. You're very much so an outcast, so I would not take this position if socializing is important to you, or you're easily bothered by hearing people from other departments complain about your department. As for internally, there are communication issues in the department and the training is long and the program does not actually set you up to do very well when you are finally beyond it. In addition to this, the pay at$18/hour is 100% NOT worth the amount of stress or specialized knowledge you have to obtain in order to work here. That sentiment is shared among workers and is STRONG. Many people have considered finding other opportunities and some have followed through. Outside of Surveillance, Four Winds as a whole is a great place to work for. I would just recommend any other department if you feel strongly about being compensated for what you are worth

Overall is not a bad company to work with, there very flexible with scheduling depending on which department you work in, they offer great benefits better than most. Raises are done according to reviews every year, and there’s opportunity for growth and improvement. It can be stressful at times when it gets busy. The only problem is their management, many Chefs have left, been fired or get re hire. Sometimes there’s some lack of communication between higher ups and the staff, and quality of food needs improvement when it comes to buffet and buffet options between casinos . I had several regulars left because they prefer the food at other restaurants. However they do take pride on their desserts which are sadly sometimes better than the food , and the Asian side of the buffet is PHENOMENAL. From my experience from the back of the house, they do need improvement.  

Management doesn’t want you to be successful.  Coworkers don’t want you to be successful. They will intentionally try to make you look bad to make themselves look better. It’s a culture of paranoia and cliques. Management doesn’t monitor training to make sure you are being trained correctly. They leave that to coworkers who don’t meet you at agreed upon times or locations. When you leave that location 20 minutes later to find your trainer, you are scolded by management for not being at the agreed upon location to meet trainer (who has told management that they were there the entire time and you weren’t there). It’s almost as if the unqualified and underperforming current employees are scared of new employees coming in and looking better than them. It’s such a toxic environment.  

Adding to the toxicity of the environment is the entitled and obnoxious guests who frequent the Casino. These people will treat you like absolute trash over a $10 comp. 

Cons No maternity leave, FMLA and maternity and bonding time all combined together so that is huge downfall. If pregnant twice in less than 2 years its hard for fmla to renew. Always something new to learn, never the same and lots of money handling and fraud experience. Hardest part is not enough staffing to help when needed, lots of call offs or schedule is not complete correctly. Not very diverse and management team definitely have own set rules and never the same answer or solution everyone is different and that can create alot of complications because not consistent and hard to train new employees. The turn around rate is very high due to management and rules that they make up along the way and I was told it's due to the casino being tribal.

They state it's a team effort which is a complete embellishment! The employees that actually work are worked harder and the ones that don't aren't held accountable. Room for advancement is non existent unless you want to take a pay cut to advance into another department. They seek ways to criticize your performance instead of offering positive feedback. They seek avenues in order not to offer pay increases. The only thing that matters to this company is how much money they can make. They allow other employees to harass, verbally and physically assault, make unsafe recommendations, and then proceed to tell you your standards are too high. When you try to make a positive contribution  they degrade you for doing so. They view tribal members superior to non tribal members. Tribal members are allowed to disregard company policies, but non tribal members lose employment. So if your tribal it's a great place to be employed, if not, find other employment!

What is the best part of working at the company?
Helping the customers, waiting on the customer,  learning the faces and names of all our quest as they return. 

What is the most stressful part about working at the company?
I really don't have any stressful things about my job. If you call when we are not busy and I have done all my work and cleaning and just waiting for the next customer gets a little stressful because it gets boring. Sometimes I feel like I need a little more work.

What is a typical day like for you at the company?
I come to work ready to see my guest and ready to help them. I greet them with a smile and tell them welcome to my store name,  as they are looking around I ask them if they need any help with finding something and let them know what my name is and that I'm there to help with whatever they need. When they come up to the register I ask them can I help them find anything else .  I ring them up. I thank them  I tell them have great day and good luck and please come agin.

Top Job Titles	Average Salary
Senior cook 6 salaries reported	$17.00 per hour
Housekeeper 7 salaries reported	$15.00 per hour
Security officer 6 salaries reported	$15.00 per hour
Cook 4 salaries reported	$15.50 per hour
Customer service representative 2 salaries reported	$18.50 per hour

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