inside sales representative

customer service representative

entry level service technician

pest control technician

sales representative

Fox Pest Control

Mormon owned and Operated! If you aren’t one of them then you will get treated vastly different from those who are. You can only go so far in this company if you aren’t LDS
A typical day starts around 7am. You head to the office, gather your materials needed for the day and then proceed to start your work day bringing subpar service to customers that were over promised from shady salesmen. 
Management is a mixed bag. Most (not all) managers are people set in that role not for their pest control experience but rather due to their ability to be be  brown-noseinng “yes men” and/or part of the church. Management typically has little real world pest control experience and bases most of their knowledge off what they read vs field experience. 
The company tries to throw out this vail of positive culture. That is all it is, a mask, a vail, a proverbial costume. You’ll hear bunch of hokey quotes, you will be told about how the company values its employees but actions have spoken much louder than their words. 
The hardest part of the job is bearing witness to favoritism and nepotism. I watched very well qualified co-workers get pass over for leadership roles because they didn’t kiss up to the manager/s. It’s demoralizing. I will also add that all levels of management will make you empty promises just to dangle that carrot in front of you but will follow through on their end. 
The sales team…well that’s just what they are salesmen. A bunch of “green” college kids that are working for the summer with minimal training, no experience and ready and willing to take advantage of unknowing customers. The sales team is driven by profits and that alone. They don’t care what empty promises, misinformation, or downright lies. They have to tell the customer in order to close the sale. And they especially don’t care that the technician that shows up after the sale is the one that has to deal with the customers unachievable expectations that were sent by the sales staff. It’s far from the customers fault so I always tried to keep that in mind and did what I could to provide the customer as good  of a service as I could. 
The sales team over the summer is a huge cog in this machine called Fox. They lock customers into contracts therefore they are a large part of the growth and profits of the company. All this comes into play when it comes down to addressing issues with their sales tactics and misinformation. Frankly the company doesn’t care, as long as they are closing sales and getting the contract signed. 
Before working for Fox I had YEARS of pest control experience. I found it enjoyable that I was able to help teach new employees as well as others some of what I know therefore giving coworkers more information to try to provide a better more effective service for customers. 

Fox has the staff, financial backing and ability to provide great customer services if only they weren’t so profit driven. Each branch had their own owner, think something like franchise but not a franchise (hard to explain) some of the owners are great people that I think really care about the employees and customers but in a sense I feel their hands are slightly tied due to the home office in Logan Utah that over sees everything and their demands on the bottom line. 
Want to succeed at Fox? Here’s how…
1)Throw your family/person life away. You won’t have time for that anymore 
2)learn to be able to walk away from a customer’s home knowing you could have done more if only you had the time and knowledge.
3) learn you kiss the behind of the management 
4) become a good Mormon 

Pest control has always been a difficult field, and people looking into this industry should seriously consider if they’re cut out for it. If you’re not built to handle long hours, unpleasant situations, demanding physical labor, etc. then it’s unfair to speak down on a workplace if your bone to pick is those things alone.
I’ve worked for another large corporate PC company, and it was horrible compared to my experience at Fox thus far.
I’m given the time I need to not only perform my job effectively, but to build lasting relationships with our customers that benefit not only my morale, but the company as a whole. 
Technicians are not pressured to make sales like they may be at other companies. That was one of my big selling points when I took this job, because not only can you not expect a technician to be a competent salesperson with no training, but we often don’t have the time to do so.
I’m payed very well, and am not often, if ever, told to “watch my overtime.”
If there’s work to be done, I’m encouraged to do it and given all the tools I need to succeed in it.
My biggest tip to not only Fox Techs, but technicians across every company:
Take the time to EDUCATE YOURSELF!
You deal with hazardous materials, and peculiar situations on a very regular basis. You owe it to yourself, your company, and your customers to know what you are doing, and to ask questions and do research when you don’t. Bad techs give pest control as a whole a bad name. Don’t be afraid to say, “you know, this is the first time I’ve seen something like this. Let me do some research, and I’ll get back to you with a solution.”
Fox is a company where I feel not only comfortable, but encouraged to do just that.

The only con I truly have is that the sales reps are often uneducated, which I don’t necessarily feel can be attributed to the company alone. It does, however, occasionally put technicians in sticky situations where they’ve got to completely rehash the terms of a contract and the expectations of service with a customer, without contradicting the sales rep, even in cases where reps have outright lied. Again, not necessarily even the fault of the company. You’re bound to have a few bad apples with the number of reps that are brought in for the summer sales program.

Honestly Fox Pest Control is the first company that I worked for that actually respects you as an individual and if you put the effort in you get rewarded. You get rewarded for earning the highest reviews, highest driving scores and when you earn a route you go to a production scale based off how much revenue your route brings in. At first you do work a lot at an hourly rate. At least 50 hr weeks in the summer with 2 Saturdays a month. Once you earn a route at most I do 6 hr days with an occasional 8hr day here or there. While I do work 6hr days I earn the same amount of money I was earning pulling 110hr pay periods. Honestly the managment is so caring I can always call my managers for help during work or when I'm having family issues and they're always understanding.  Fox has a strong business model of creating their leaders from within so if you want to grow this company is definitely for you. It's a wonderful place to work for. The worst part is honestly dealing with nasty customers sometimes and working in the elements. When you start out as a start tech you'll get about 8 stops a day and yes you may have about 1hr drive in between stops because you're going where the work is but you get paid for it so why would you complain about that. Not to mention when it's 90 degrees out that let's you enjoy the a/c. You're also allowed to stop for lunch whenever you want or go to a gas station. Honestly if you have a good work ethic and you enjoy making good money this is a good job during peak season. They are a growing company so they're learning from their mistakes and while last year the techs may have had to drive between stops they're talking about focusing sales in one area for a longer time so that way all the starts will be in a relative area. Also this is the least micromanaged job I've ever had. I served in the military and that was the definition of micromanagement. At Fox I can go a whole week without talking to a manager and they're not up your butt either unless they need to talk to you about something. Like with anything I'd say give it a chance and go in it with an open mind.

I worked there for nearly a year. Had fun at first but quickly changed. Your given a set route for the day and at times had an hour and half ride home(unpaid), while others had 20min ride homes. Some days you are closer to home then others but when your far south or north, its a long drive home that you are not paid for. You are required to work every other Saturday. There suppose to be half days but will end up working a full day or more sometimes. You will run into some ridiculous and super picky customers that the company knows about. They will please the customer first before they please there employees. At times I was yelled at  by the customer but nothing was done about it from the management end. Multiple times I was sent out to repeat customers like that after instances like that happen. You do quite of bit of work stuff outside of work. Cleaning out work truck, checking supplies, cleaning equipment, reading notes of customers for next day, packets that are given to read, etc. Stuff like that should be done on work time not personal time. Training is not the greatest. Any problems brought to management wont be taken serious most of the time. Sales people tend to bend the truth most of the time and once the customer requests one of those things that we cant do, us technicians always get the customers mouth. Pay is a bit low for what the job duties are. Your expected to treat a house(sometimes the inside as well) in about 30 minutes top. At times the way customers are and if you are treating a mansion sized house inside and outside, there is no possible way to accomplish that. Then you end up being behind and rushing to other appointments that could be an hour away  or 10 minutes away. You never know how long your work day will by or how long your drive home will be either. I can go on a lot longer but this is a good amount to go off on. As a technician you are at bottom and received all the negative feedback weather it be from managers or customers even when its not your fault. 

Working at Fox has genuinely made me a better person. I’m a better father, husband, friend, son, manager, and colleague because of my experience here.

That might sound like an exaggeration. When I first joined Fox, I was a little skeptical of the culture myself. But over time I realized it’s real. The culture here truly encourages personal growth and becoming a better version of yourself. There’s a strong emphasis on building people up and helping them develop, both professionally and personally.

I receive a tremendous amount of support from my manager, leadership, and my teammates. Like any workplace, there are challenges, but the way those challenges are approached is different from anywhere else I’ve worked. There’s a focus on collaboration, improvement, and learning rather than blame.

You’re encouraged to grow, take ownership, and step into new opportunities. If you want to develop as a professional and as a person, Fox gives you the support and environment to do that.

Fox places a real emphasis on personal development and leadership principles, and that’s a big part of the culture. To get the most out of the company, you have to be willing to engage with that-reading the leadership books, asking for feedback, advocating for yourself, and stepping into responsibility when opportunities come up.

If you’re looking for a place where you can just show up, do the minimum, and go home, Fox probably won’t be the right fit. But if you’re willing to lean into the culture and put in the effort to grow, it can be an incredibly rewarding place to work.

Not for the faint of heart or if you have a life. 

A typical day at work: Start by checking your route for the day, of course it’s jammed with 15-16 stops, all large 3000sqft houses. Get to your first house by 8am but wait the customer needed a 30 minute call ahead. Oh well! Dispatch sends you a message, 2 free target treatments have been added. Looks like it’s gonna be a long day. Noon rolls around and you’re only 6 stops in. They add  an initial because why not! It’s 8pm…. Finally done. You’re exhausted but your take home pay doesn’t reflect the hours you put in due to the free work they have you do called “target treatments.” 

What I learned: Don’t trust management. They will preach about “work/life balance” then turn Around and work you 12 hours Monday through Friday and 2 Saturdays a month. 

Management: They don’t care about the employees. Can’t call in sick without getting the third degree. Wanna take your PTO? They pull you in to the office and question why and tell you it’s putting the team in a tough position. They take off early every Friday, heck even the branch manager stays home every other Friday while the rest of the technicians work until they’re told to go home. 

Workplace culture: Toxic. The techs get pitted against each other like the job is some sort of competition. The customers are conditioned to walk all over us. 

The hardest part of the job: the day to day stress and constant schedule changes last minute because dispatch is so terrible at what they do. 

The most enjoyable part of the job: not really much to enjoy. Long hours, heavy work load which sometimes you don’t get paid for. The pay isn’t great compared to the hours you put in. The whole job is extremely taxing both physically and mentally. 



A typical day at work?

Made sure truck was stocked up and gassed up. Did anywhere from 12 to 15 plus residential  and very few commercial  stops per day, Mon to Fri...One Sat per month. Spent anywhere from 15 minutes to 40 minutes at each stop unless your doing a bed bug or big roach treatment. Worked any where between 7:30 am and 5pm on warm month days and from 8am to 2pm/3pm in the winter.

What you believe you learned?

How to sale snake oil and be the best used car salesman I can be. Communicate better with people face to face.

Management?

Amherst:
Cutthroat, jealous, emotional, narcissistic,  clickish, liars, childish, petty and quite possibly racist

Orchard Park:
Cool, naive,  gullible, lacks understanding of cons and the business world

Workplace culture?
Can be toxic. A few techs are cool. Turn a blind eye to most of the stuff you see and hear to survive and keep your job. They push the "we are a family" thing, but it's far from it. If you are a good tech someone is always jealous of you and will set you up in a heartbeat.  The team leader program is a joke. Just get cool with the tech that's putting great numbers on the board for guidance and instructions. 

The hardest part of the job?

Going to the office, pointless mid week meetings, office drama/politics, lack of management accountability, some super hot days in the summer. 

The most enjoyable part of the job?

The money, benefits, take home truck, hours, customers

If you're lucky you will get 1 to 5 years out this job. If you're down with the Orkin click or you can't read or write,  you might be there longer. Save your money. Any day can be your last day.

This is a very high stress job. It's basically a call center with a very high volume of calls during the on season. The training period is FAR too short, which makes everything down the line inconsistent and difficult. They preach the core values constantly but don't reflect them in their policies or actions. Many of the policies, especially the cancellation fee, are unethical. The tactics they teach for customer retention are pushy and obnoxious. 
Upper management is very out of touch with what the CSRs and techs are actually doing and what they need. Expectations and work load are far too high for the pay. They are constantly selling more accounts than they are actually prepared to service, but expect you to make it happen anyway, which is frustrating for both the employees and customers. The turnover is so high because while the job is great at first, the workload is not sustainable. Most of us would burn out and crash hard 75% of the way through the summer. Stress crying at work is common from May to September.
Many of the people I worked with were genuinely very good people though, and super supportive and understanding when I went through a significant change in my personal life that affected my work. I'm super grateful for that, as well as the good leadership skills I learned from my mentors when I first started working there, which was the reason I stayed so long. But when those people had gone, the company offered nothing for me to stay.

Fox Pest Control is no place for an experienced pest control technician. When I worked there most of the individuals who were supposed to be in charge of training me, a licensed pest control technician with 5 years of experience were UNLICENSED individuals with only 3-6 months of pest control experience. It was GOD AWFUL. I actually had to TEACH them how to do things the right way, from cleaning out bait boxes, properly inspect properties and even how to speak to and address customers in a respectful manner. 

A lot of the homes you service will be monstrosities but you will be given and expected to service the entire and exterior of the home in the same amount of time you would a small home. My company provided uniform consisted of a cap, a jacket and ONE shirt. That was it. I had to wash my one shirt everyday. The pick up truck I was assigned had no cap on the back which meant I had to drive around with my equipment exposed to the elements and when I got home I had to lug all of my equipment, sprayer, backpack sprayer, poles, etc into my house everyday which was a real nuisance. 

The manager at the time also had a big ego and would you feed you a lot of lies and give you a lot of grief over things that are either not your responsibility or you may not even be aware of. I found myself another job after two months. Terrible company to work for.

Working at Fox Pest Control has been one of the most positive experiences of my career. What truly sets Fox apart is its culture. From day one, I felt welcomed, supported, and valued as part of the team. The company does an excellent job of creating an environment where employees are encouraged to grow professionally while also feeling like they belong.

The leadership team genuinely cares about its employees and invests heavily in training, development, and career advancement opportunities. There is a strong focus on teamwork, accountability, and helping one another succeed. Whether you’re new to the industry or have years of experience, there are always people willing to help and provide guidance.

Fox also does a great job of recognizing hard work and celebrating wins, both big and small. The company maintains high standards while creating a positive and motivating atmosphere that makes coming to work enjoyable. I’ve been especially impressed by the emphasis on personal growth, open communication, and building meaningful relationships among team members.

If you’re looking for a company with strong values, supportive leadership, opportunities for advancement, and a culture that genuinely cares about its people, I highly recommend Fox Pest Control. It’s a place where hard work is rewarded, growth is encouraged, and employees can build a successful and fulfilling career.

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