rental agent

customer service representative

car wash attendant

shuttle driver

operations manager

Fox Rent A Car

I started working with Fox Rent A Car in Nov.2009 as a car porter and delivery driver. I will move cars to mechanics and body shop for repair and send cars to dealerships for warranty repair. I looked over a crew of six drivers and kept daily logs of car sent for repair and completed work logs of repaired vehicles. On 2011 I was promoted to body shop admin and body shop and mechanics floor supervisor. I worked with an excellent crew of body man with many years of experience and took me in and thought me different skills on double checking work, looking for detail completion work, different types of welds, sand paper, paints and coatings. Same goes for the mechanics thought me how to use scanners, check gages, visually check and gage check tires, brakes, oil and dashboard lights. The hardest part of the job was getting work out a soon as possible because since its a rental company we get damaged and maintenance cars in daily so we had to distribute work to other locations and open other work files. The other thing was management in that body shop we had about 7 different type of managers that always got involve that had no clue on what was going on and changed production and that when different egos got involved by the end off the day it has poor management. The greatest part of my job was my ability to learn quick and worked different filling positions when management went on vacation I worked as an parts ordering manager for all location for 6 months ,body shop and mechanics accounting for 2 years, I was an estimator for 2 years and body shop and mechanics safety coordinator for 2 years. I also learned forklift skills, towing skills, dispatching drivers and tow guy, parts inventory for all locations, accounting, estimating, work distribution and warehousing shipping and receiving and much more.

The corporate management is terrible. They consistently make doing a good job and giving quality customer service near impossible. They mismanage their investments.  Necessary investment into the location to sustain a consistent and quality operation is constantly avoided due to financial concerns. Key equipment such as functioning wash bays and serviceable vehicles are not maintained or replaced as needed.  Staffing needs are often under met resulting in long waits for customers beyond what would be considered reasonable, although long waits are typically normal in the industry as a whole. Pay is low for most positions and skilled positions based on commission have goals regularly altered to make it extremely difficult to meet and earn a decent check. The result is more stress and higher pressure sales that undermine customer service. Customer service is stated to be important and corporate puts a lot of pressure on the staff to provide it, which is good, yet cuts key needs in the budget that make maintaining such standards nearly impossible. Corporate offices are being moved to a new city that has no rental car facility which will further alienate the corporate management from the real life daily needs of the operations being done at actual locations. Frustrating and ineffective would sum up the overall function of the corporate offices. Benefits are stagnant and expensive while vacation is capped at 2 weeks regardless of tenure. No new vacation is added to employees who work longer than 5 years.

I managed social media such as Facebook, Twitter and Yelp. Customers would post or comment and it was my responsibility to address their concerns. I would ask them to email us and handle their matters as quickly as possible. I managed the Rewards Program. Customers who needed assistance with adding or redeeming points would contact me. There was only 4 people in my department who most of them worked from home. I had the options to work from home as well. I pretty much managed myself. I reported to the VP of the Marketing department.who was located at one of our other offices. I was the only one who had an office on site. My co-workers were helpful and pleasant. The hardest part of my job was trying to keep angry customers happy on social media. People say what they want and sometimes it was pretty challenging to please them. My job was to pass along their issues and have customer service resolve the matter. If customer service did not reply in a timely fashion or assist the customer they would return back to social media expressing how they have not been assisted. The most enjoyable part of my job was that I helped a lot of people. I loved the fact that I could help resolve customer matters. I enjoyed the option of being able to work from home when needed. Overall I really enjoyed this opportunity.

Management is terrible. They do not care about the health or situations of employees.  They are profit driven. They pass the blame onto anyone/everyone else for their bad decisions and reprehensible behavior. 
There is ABSOLUTELY NO WORK/LIFE BALANCE. If you are salaried in the Corporate office,  you are expected (demanded) to work and be immediately available from 0600-midnight or later, every day, INCLUDING weekends. If you are not,  you are the target of snide and catty remarks from Management (C-Suiye, especially). If that doesn't change your behavior, you'll get written up for things that aren't your responsibility,  with repeated follow-up meetings just to wear you down and stress you out even more.
Technology is a joke. The multiple software apps don't talk to each other.  So there's DAYS of manual export/import to do just to prepare before moth-end close. They use 2 different accounting systems,  two different fleet tracking systems, and everything is backed up with Excel spreadsheets and manually inputted data from emails as source documents. Management has known about all this for years and hasn't done anything about it- until the auditors pinged them for it being an outstanding item on the past 3 audits.
They have 2 or more audits going at a time for the same thing. 
It's a cluster.

I worked here for almost two years and must say Fox Rent a Car was not a pleasant experience. As a lead you never get any help from management when it comes to scheduling, equipment, supplies, or time/work management. The Senior Operations Manager refuses to work with anyone's schedules or assist with an understaffed department. There is no possibility for advancement past lead and I personally handled managerial duties on a daily basis. The entire fleet is atrocious at best and I've personally been told to send out vehicles to customers that clearly were passed due for scheduled maintenance...(bald tires, alignments, cracked windshields, oil changes, body damage, exc.) If you have any morals and a desire to give out a good product to your customers this isn't the place to work. The lying and scamming towards customers at the rental desk is mind blowing. They relied on me as a service lead to also train employees in other departments besides my own and work in those departments while also preforming my daily duties. All with no compensation. Not to mention my pay rate as a lead was LESS than the third party employees under my supervision. If this location is an example of how all Fox Rent a Cars are run then I wouldn't recommend anyone for this company. 

I enjoyed working there. However it could of been improved. First the location was run down. Inside the building was depressing and there were roaches. Outside looked like a junk yard. Ergonomically poor conditions. The management needs major training on how to remain fair with every employee.  Management after they start will right away hire people they know and/or pick out there favorite employees. They Give those employees preferential treatment thus creating a hostile.  work environment. A few of the management had know idea how to maneuver through TSD ( car rental software). The company was losing a massive amounts of revenue daily on a massive amount of cars sitting there for long periods needing repairs done. Some of that due to management not being trained on how to do PO’s. Bottom line is the company needs better trained management who can remain fair  While keeping a professional relationship with every employee. And a new location to be proud of not embarrassed by. Other then that my advise would be to become a commodity by learning everything you can about every position.

What is the best part of working at the company?
Working with public and the driver manager John Pieto was AMAZING! John was very professional and a great communicator + listener to all employees..We appreciated John

What is the most stressful part about working at the company?
Sometimes the luggage can get extremely heavy. And it's virtually non stop loading then unloading, constantly, Safety checks on vehicles (safety is priority one, and excellent customer service is an absolute must .

What is the work environment and culture like at the company?
It's fun but it's can be stressful loading passengers luggage, giving directions about terminals, I really loved the outgoing pace that was really fun & nice place to work

What is a typical day like for you at the company?
Sign in at the office, get bus assignment, safety check bus, air brake, static check, all light safety check, brake lights, headlights, marker likes and various other duties as need inside and out. I really enjoy working closely with customers face to face, to make them happy & smiling, and do whatever I had to do satisfaction of the customer

I wish I never wasted my time at this place. You are over worked & paid very little. They offer you car privileges to keep you quiet. Keep in mind, your car privileges is a “core” car. Which means you can only drive one of their old vehicles that is smaller than a compact SUV. (What a joke) Corporate doesn’t care about you. They will sabotage you from getting your bonus but lead you to believe it’s obtainable. They constantly overbook rentals by 20% banking on no-shows but 90-95% show up because Fox has cheap rates. Now managers and rental agents must deal with the fall out. I truly believe they are broke and struggling financially. Staffing is a complete joke. No one wants to work anymore. Staff shows up & leaves whenever they want to. They all call  in constantly which leaves the manager to figure out what to do consistently. Yet it’s hard to replace as employees come and go like a revolving door. I could go on and on and on about how this is the one of thee worst places to work at. Trust me, save your time and sanity! It’s not worth it! 

I usually don’t write reviews but I couldn’t help myself from telling you how bad of a company it is. The amount of workload that the managers put on their employees is not worth the pay! Don’t expect raises anytime soon either. The employees here had a bad habit of calling in leaving you to be the ONLY employee working AND I mean just you and the manager! The managers here weren’t anywhere to be found and were constantly leaving their work posts to handle personal business off location. Some of the employees were pleasant but a majority were super lazy and the atmosphere was bad! Imagine working with a staff of high school students.  If you like to be micro-managed by non managers and like to deal with angry customers while the managers are at Walmart or hiding for hours leaving YOU to deal with the customers then this is the place for you! Upper management is laughable! Don’t ask employees who aren’t service employees to change a tire and when they refuse have the nerve to send them home considering you would be liable for any damages caused.  Crooked managers!

It was alright when I started. However, after a merge with a different company, new policies were put into place that resulted in significant micromanagement by upper level corporate. You do most of the grunt paperwork but are paid nearly the same as "return agents" that do nothing but sit in a car all day watching movies on their computer and who can't be bothered to help customers.  You are actually paid less because some people feel the need to tip people in such roles. Expect micromanagement from people at their HQ in Tulsa, remote "regional managers" (hint: the one you will deal with if you take this position is quite rude and unprofessional). This is on top of having to report to on-site managers. If you want to be paid next to nothing while being expected to come in on your day off to "do inventory" when needed, then come here! 

The people at the counter make commission and often very unethical. They are there to add in stuff that the customer does not need. 

One time, I as an employee rented a car from them while mine was in the shop and the general manager grabbed a key and had a look inside to ensure I wasn't smoking in the vehicle I had paid for! 

Top Job Titles	Average Salary
Rental agent 51 salaries reported	$16.50 per hour
Customer service representative 41 salaries reported	$17.92 per hour
Car wash attendant 25 salaries reported	$17.92 per hour
Shuttle driver 7 salaries reported	$17.14 per hour
Operations manager 18 salaries reported	$55,889 per year

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