barista

store manager

shift leader

shift manager

operations manager

Foxtail Coffee Co.

Being a barista was a fun job, especially when you get to really know the costumers and make regulars! When it comes to pay rate they will start you on $11 for barista position and they will "promote" you to shift lead if they need the extra hand and it bumps your pay up by a dollar. Now, when it comes to getting into actual management you definitely have to have connections within the company itself. I wouldn't say they go based off of progress/hard work, it is mainly about how desperately they need someone. I don't think they care about the quality of the coffee however, they can be very demanding on training depending on which location you get to work at. Tips are based on hours, number of employees, and location. You won't be walking out with cash in hand as they do tax it which was definitely a massive turn off. Time off can be tricky,  I recommend letting management know at least 3 weeks in advance. Foxtail does not offer paid sick time leave, PTO is based on how much you score on the performance review and the max PTO you can get is 2 days. 

What is the best part of working at the company?
It's fun to make drinks, and I really enjoyed having my regulars that I was familiar with.

What is the most stressful part about working at the company?
The management is awful, and do not respect their employees. They will expect you to bend over backwards for them and guilt trip you when you don't.

What is the work environment and culture like at the company?
You are expected to unreasonably devote your life to this company. If you do not fit in with the rest of the staff, you are othered and screwed over by management, especially when you're q*eer. My manager even purposefully avoided scheduling us together just because she didn't like me, which also meant I couldn't get enough hours to sustain myself. Management is selfish and clique-y with their favorite staff.

The best part about this job was definitely the pay. It's a pretty busy company so tips put you up to like $20/hr minimum. Another pro is you can pick up shifts at other locations, so if you want to switch things up or get some extra hours, you can. The worst part about the job is the lack of training. There does not seem to be an official training procedure, so even if you learn the basics of coffee its a little hard to feel fully secure after training since there are no set standards. Co-workers can make or break this job, so choose a location where the baristas seem friendly. There are also little to no benefits. 

A typical day at work consists of serving coffee to the Orlando community while maintaining a clean workplace. The management is incredibly respectful and values the opinions of the employees. The most challenging part of the job is engaging with customers that are opinionated. Overall I'm always learning new things at work such as latte art, coffee tasting, and personal relationships. Overall, I'm very thankful for the experiences I have had at Foxtail and hope to continue making them in the future.

Management plays favorites and aren’t held accountable. It depends on the location you work at, but I noticed a manager ignoring multiple cases of harassment when the perpetrator admitted to it. It is also extremely hard to find coverage and even in emergencies management sometimes won’t have your back. The pay is decent, but it ultimately depends on the location you work at whether or not the management will be supportive. 

Overall, this job was easy and straightforward. I had a lot of great regulars that made the job more bearable, and my manager was a genuinely kind person who cares about her employees. However, I'm not a big fan of the company itself. You cannot get overtime even as a shift lead, because they don't want to pay their employees for overtime. The uniforms are also so ugly and uncomfortable. And I often times felt like I wasn't being paid enough to deal with some of the crazy people I had to deal with in Downtown Orlando. 

I liked Foxtail at first because I was allowed to be me. I could color my hair, have tattoos, piercings and do my makeup as I desired. However, upper management are not compassionate. They do not value employees or their guests. They run on minimal staffing and do not offer flexibility for school or for social life. I do not recommend this employer.

What is the best part of working at the company?
The coworkers are lively and fun.

What is the most stressful part about working at the company?
The lack of appropriate pay for the responsibilities of a shift lead. 

What is the work environment and culture like at the company?
They have a very faux sense of community. Don't be fooled by it.

The manager was the ONLY good thing about working for this place sadly. He was so kind he gets 5 stars. Pay was low / tips very inconsistent. Uniforms very uncomfortable and ridiculous, no reason to dress like that in a coffee shop. The food and coffee items were insanely overpriced, customers complained out loud about this OFTEN. Would not recommend overall. 

It’s a decent enough place that’s also clean. Good customer base and good work staff. They will train you well and you have all the info and team members to help you on or off shift. Bosses arnt around much and arnt in the loop of what’s going on they also won’t really fix things that would make the day easier but it’s give n take.

Top Job Titles	Average Salary
Barista 16 salaries reported	$17.81 per hour
Store manager 1 salary reported	$17.00 per hour
Shift leader 1 salary reported	$16.00 per hour
Shift manager 4 salaries reported	$18.50 per hour
Operations manager 1 salary reported	$51,868 per year

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