fragrance associate

retail assistant manager

warehouse associate

buyer

customer service representative

Fragrance.com

The company likes to run as a "startup" with fast turnarounds and try out new things in the eCommerce world (emails, SMS, app, etc). It's an exciting place to work. We work with many exciting partners and are allowed to try and fail.

We have been remote for some time, but before that, the office was friendly and lively with a lot of chit-chat over cubicles and generally enjoyable. We also had free lunch on Wednesdays and free bagels on Fridays but since the pandemic that is not a thing. Free coffee and snacks were available in the cafe too.

The biggest issue is transparency. Departments often work in silos and we desperately better transparency across departments and from the top down to lower teams. Everyone is doing great work but no one else knows about it! We would prob see a lot more inter-department projects and support if we knew what the other teams were up to (good and bad!)

I enjoy my role and found that I was able to advance in my years here so far, I'm happy with my career trajectory and being able to budget for new projects, and more staff when needed.

What is the best part of working at the company?
Not really anything.  Upper management doesn't care about their employees as evidenced from giving them a two day notice they were working on Christmas Eve rvrn though orders wouldn't arrive to customers in time for Christmas.

What is the most stressful part about working at the company?
The company not caring about work/life balance.

What is the work environment and culture like at the company?
It's all about the money the upper management can make.  If you are looking for a good work life balance, forget it.  The new manager likes to make threats and tell lies to the morning meeting group.

What is a typical day like for you at the company?
Pick orders.  Be micro managed by the new manager.  Get yelled at about not picking fast enough.  Be lied to about police being called and then know they weren't so the manager could see how people react.

A typical day at work is a mixture of bug fixes / resolving issues and software development. Projects range from small enhancements to major revisions.  At Fragrancenet I learned better coding practices and techniques, how to use SVN code repository and better debugging skills. The hardest part of the job is resolving issues (such as missing inventory, report anomalies etc.). The best part of the job is the freedom in designing solutions and the autonomy given to developers.  

Workplace culture is casual (which is nice). 

I have no complaint with management, they are professional and very receptive to new ideas.

Management is horrible and incredibly inconsiderate of people's personal life. Expected to stay late during holidays and come in on weekends with NO compensation. Owners are extremely involved in every aspect of the company and need to approve everything and anything. They have no confidence in their upper management. Micromanaging is a major issue with the company. No room for growth whatsoever . Health benefits are horrible.

At first the job will seem great with all the perks and friendly faces, once you’ve officially been on the phones for a while the job will be stressful due to the fact managers and senior reps all have different answers when in need of guidance, this job is great for temporary purposes or if your favored by management who will let you do emails and live chats for days if not you’ll be stuck on the phone with unruly customers and no clear answers

While working as a developer I am allowed to work from home which creates a great work-life balance. The day-to-day actives are very organized along with the process flow of how things are moved into production. The tools provided at the company make developing and working less cumbersome compared to previous companies I've worked for which is great as a programmer. There is a clear hierarchy which is very beneficial when it comes to providing feedback and learning. 

Become chained to your cubicle with zero growth potential, less than inspiring salary, and no creative input. Beware of backstabbing and those around that fear for their jobs. You don't join this company to grow, you join to die here. Top down micro management which completely nerfs the development team. The IT department is very talented, but is completely stifled and bullied by management.  150kk company run like a small business.

a typical day at work would consist of whatever the managers want you to do. if you do anything incorrect or not to their liking they’ll have an opinion over you. and blame you for it when they didn’t train you properly. management left a lot to be desired with them either hiding things from you or speaking about you secretly. they do help when it comes to the sales floor but besides that no.

Management has fair expectations of all the employees, and has been working to create a more positive work environment and a better work life balance for us all.  

It’s typical warehouse culture where you have clicks that gossip and think because they have been with the company for a little while they should be treated differently.  


I work fully remote for Fragrance so I haven't experienced the office environment, but the remote environment is great. There is an open line of communication with my manager and team lead who are both extremely helpful for any blockers that I have encountered. They don't just solve the problem for me, they teach me how to solve it which is great for learning and expanding my skill set.

Top Job Titles	Average Salary
Fragrance associate 29 salaries reported	$16.98 per hour
Retail assistant manager 11 salaries reported	$20.08 per hour
Warehouse associate 7 salaries reported	$17.29 per hour
Buyer 2 salaries reported	$67,500 per year
Customer service representative 2 salaries reported	$17.00 per hour

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