field technician

energy advisor

auditor

installer

outreach specialist

Franklin-Energy

This company is an energy efficiency company that is expanding very rapidly. There is a lot of promotion from within the company which allows for a lot of opportunity to move around and try new positions. 

The Project specialist position is a higher level of the Project Coordinator position at this company. The responsibilities include: Review all files/data entry information for each project. Sending and assuring each project is reviewed by the appropriate people before it is submitted to Consumers Energy to claim the energy savings and request funds for payment. Handle all invoicing to Consumers Energy, handle all stale checks and request stop pay/reissue for checks that have not been cashed. This position handles all of the reporting to the Client using Excel spreadsheets and PowerPoint. This position requires someone that is very good at multitasking, who also has excellent customer service and communication skills to be able to answer questions from the Energy Advisors, contractors and customers calling in for a status of their rebate checks and program offerings. 

This positon also requires analytical skills and problem solving due to the database that is being used can sometimes throw errors that need to be researched and resolved with little or no help from anyone. The project specialist is the expert on the Salesforce system, addressing errors and testing new changes to the system to make sure changes will be seamless when changes are moved to the production site. 

This position has definitely expanded my skills with Excel with the use of pivot tables, formulas, filtering data, and v-lookups. I really enjoy the variety in the work that I do, and the flexibility with my schedule.

I can only speak for the direct installers point of view, 
compensation was okay but they always having to balance short weeks with maybe 40 hour weeks they consider 35 hours full time you could be out of town all week and not make 40 hours they only offered me a 50 cent raise for a permanent position plus benefits which you have to pay for just like any place else I was just getting by with what they payed me so couldn't afford them anyway.
Office management seems not to like to listen to suggestions and likes to either blame the techs for they're mistakes or cover them up it also seems as if they look down on you because your blue collar.
About the only way to advance is to move out of state for an open position. Not a good job if you have a family or don't want to have to worry about living pay check to pay check they don't deliver on they're promises and if they do they will keep you waiting or it won't be what you think or just won't happen. I don't recommend working for them and if you did not as a DI tech at least

If you are looking for a temporary position with low stress, this is the place to go. Most of the employees at my level come from Aerotek, a large staffing company that will hire on many employees for their client Franklin Energy. The key word is temporary position. The chances of getting hired on are very slim. I have worked as a temporary worker for well over a year without having a single opportunity for being hired on in the same position. 
That being said, the day to day functions of the position are relaxing. You are a representative of Consumer's Energy Energy Efficiency Program offering a no cost upgrade of products such as tubular LED lights, smart thermostats, and various other products. It's a great feeling knowing that you made a difference to help out a small business owner save energy and upgrade their appearance at no cost to them.

Start off in the office for a quick meeting with my manager, discuss daily activities for the day; time management priorities, what needs to be accomplished  for the day.
New to the energy field, learned a lot, from when sale begins to end.
Management  - I really only reported to my project manager on a daily basis.  Extremely supportive, was a excellent mentor, 
My reps / co-workers were hard working and supportive in all aspects of job.
The most difficult part of the job was completing or closing "all"  tasks for the day.  I always start everyday trying to close all business that day.  That being said, I completed and closed 80-90% of business on a daily basis.
Best part was the environment, not micro- managed at all.  Got the job done because I wanted to get the job done.  My manager provided the vision and guidance to complete work without supervision.  We were well appreciated for our work. Always exceeded goal.

Things improved with new management and attention to detail over the years. Then came additional managers to assist the additional managers of the assistants and things became very top heavy. Eventually came the video resignation of the CEO, while drinking a PBR, and wishing everyone good luck. This brought about a new regime that finds it appropriate to insert his own political agenda to the entire company through mass emails. The same type of propaganda inserted by employees in front of customers, would turn into a discussion with HR at the very least. Many great individuals work here and deserve much better. It is nearly impossible to move up from within the program's. Something that the company states they prefer to do is rarely done. There is great potential in an organization like this however, it must not be fearful and should harness the most talented and capable.

A typical day at work consisted of out in the field. I drove onsite to different customers to provide an energy auditor at their facility.  Specifically I spoke to the designated contact person and asked probing questions regarding their energy usage and consumption.  I would go in and look at their furnace unit and hot water tank and offer various measures to lower cost.  These measure included incentives and rebates that their business could potentially qualify for.  I would later generate a detailed report with my finds and send it to the customer.  On average I would visit 5 to 7 customers per day.  The average time for me to complete a walk through in a facility is roughly an hour. Also I would install free products such as low flow aerators, furnace filters and programmable thermostats if there was a direct install opportunity.

I cant speak for the whole company.  It may be a great company.  But the program manager that hired me was not truthful about the job requirements.  The program was beginning during Covid and was a disaster in the start up, which may not have been a problem, had I had a manager that appreciated me and others.  
But he was privately rude, unhelpful, and unclear about expectations.  I was clear in my interview about strengths and weaknesses.  The job description and his stated expectations were one thing, while his real expectations were completely different, and those were not in my scope of abilities.  I felt criticized, deliberately left out of management meetings, judged, and being evaluated on my failure to do tasks that I had clearly stated in my interview that these were not within my scope.  It was an awful experience,.   

So far have been enjoying working here. Pay is wonderful and calls don’t feel overwhelming. Program information is easy to find when helping customers but if you ever need help Team is always available to answer questions and help with calls. training was through when explaining details about the work environment and explaining how the job is done and where to find information. Everything pretty straightforward. Job currently remote for customer service representatives and that’s a huge plus. Love being a part of a team that helps each other out and also is there for the customers. Would recommend this job 100% if you like working independently for the most part and love helping customers make the power grid more reliable for everyone. 

What is the best part of working at the company?
The dev team is probably the most amazing collection of team-oriented individuals each very eager to pitch in when needed and each extremely talented and capable engineers.

What is the most stressful part about working at the company?
Not really much. Seems hard to believe, but not really anything in particular.

What is the work environment and culture like at the company?
Very hands-off day to day environment with enormous collaboration from the entire team.

What is a typical day like for you at the company?
In the beginning, it was troubleshooting bugs and fixing them. However, that shifted to more innovative exercises as the architecture was progressively modernized.

This job has great intentions and potential to be a great workplace and career, but management has serious flaws and leads to poor employee retention. Responsibilities vary greatly depending on your specific role. Constant stress/pressure to perform, while they weigh their employee value almost exclusively on one single goal. Micromanagement is present in many areas, but you might get lucky with certain managers. Promotions are nearly impossible, even when every goal is exceeded. 401k matching is good, health care is available although not great. Overall, a good job for someone looking for job experience or that is content with what they are making without any desire to advance.

Top Job Titles	Average Salary
Field technician 112 salaries reported	$24.10 per hour
Energy advisor 81 salaries reported	$59,029 per year
Auditor 77 salaries reported	$23.55 per hour
Installer 33 salaries reported	$20.63 per hour
Outreach specialist 32 salaries reported	$54,902 per year

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