surveillance investigator

data entry clerk

Frasco Inc.

Expect up to 6 hours of daily commuting: 2-3 hours to get to a case and 2-3 hours to get home. Expect a lot of travel out of town, on short notice. The company does pay for hotels when it is outside your travel radius. But I was doing so much commuting within my own travel radius, I had to resort to sleeping in my car. Yes, I lived out of my car, entire weeks at a time, just to avoid the long daily commutes. 

There's an enormous amount of pressure to get video. You'll get cases in rural areas or apartment complexes where you have no visual of the person leaving. You have to rely on them leaving in there vehicle, which is the not the easiest thing to do. You'll get a lot of cases when you never see the person.

On some cases, you'll spend a lot of time doing locates/searching for the subject. The provided address is not always accurate. Then you have to go searching for the subject at multiple locations. You have to go pretext/knock on doors and ask if the subject lives there. All this does, is make the subject suspicious.

You must have a reliable vehicle. I prefer SUV's because with the amount of long distance traveling, it’s safer. There's a financial overhead for this job in regards to a vehicle - vehicle repairs/maintenance and if your financing a vehicle. Tickets for window tint.


THIS IS THE WORST COMPANY YOU CAN EVER WORK FOR. I started this job with little to no training. Slowly people started leaving the company while others were getting fired right and left. It started to look like an episode of the Twilight Zone... I could literally hear my own echo in that office let's put it that way. I felt like there was a huge case of favoritism, no culture whatsoever, and management just LOVED to throw all of their subordinates under the bus to make sure they looked like fine dimes in front of the CEO. As work was slow most days, there was this negative energy in the air as if your job was on the line. Day to day you would feel yourself being scrutinized by managers. Additionally, work is billable so you'd basically spend time doing Payroll's work and bill for all of the hours you worked. Let's not forget billing for the time it takes to use the bathroom. That's how insane it was! What's sad is that the job itself was interesting and I enjoyed it... however this company is falling apart. Save your time and mental wellbeing before applying to work for this job. It is beyond stressful with a lack of room for advancement.

Frasco Inc. appears to suffer from significant communication deficiencies and a lack of training, contributing to its reputation as a subpar company. Managers often struggle to effectively convey information, resulting in misunderstandings and inefficiencies. The absence of comprehensive training programs further exacerbates this issue, as employees are ill-equipped to handle their responsibilities and meet organizational goals. This lack of investment in training hampers professional development, productivity, and overall employee satisfaction. Consequently, Frasco Inc. fails to foster a culture of growth and advancement, leaving its workforce feeling unengaged and undervalued. These factors combine to create a negative work environment and hinder the company's potential for success.

A typical day at work for me starts at 7:30 a.m. and ends at 5:00 p.m. I review investigative reports all day and supervise 13 investigators all day. I contact insurance adjusters and attorneys all day and provide them with a status report on their cases. I assign out new surveillance assignments everyday. The hardest part of my job is juggling phone calls all day. The most enjoyable part of my day is that everyday brings something new, with the variety of different cases that I oversee.

I've had a great experience.  I am all remote and have only seen my manager once, at the interview. Never been to an office. As a result, I can't speak to the culture, but I will say that on two occasions, upper managers have reached out with praise/encouragement for a job well done.  As we are all remote, there has unfortunately been no job related training, only OJT, but my first line supervisor has been extremely patient and encouraging so no complaints there. Hardest part is the unpredictability/frequency of assignments, but that's the nature of the beast.  

I do not recommend ,the manager expects you to go out of pocket on all your own gear than has the audacity to complain about quality rather than the company provide the tools to success for its people. I was thrown out there with no training and ridiculed and micromanaged over what I was never taught. I was promised other types of roles in the company and denied them when the time came the company posts false ads for position they secretly filled internally. when I came on I was the only employee left in the state the rest quit and its evident why. 

Managers will lie to you about jobs coming in. They never do or very little. They want part time but there is no "WORK". addressIt's laughable....I believe they lost one of the bigger clients in the midwest. So if, you are in the midwest like Missouri and Illinois I suggest going somewhere else. However, if you like being promised work and never getting then go ahead and waste your time. The two managers are such liars it is sad. You will go broke with this one. Stay clear!

When I started I was getting quite a few assignments. It may have been because the company only had a few Investigators in the area. So I think I was cleaning up some loose ends. After about 2 months the assignments really slow down. At this point I haven't worked for a few weeks. I'm currently a part time contract Investigator.

The company as a whole is not bad to work for. The only drawbacks are that there could be weeks/months where you don’t work 40 hour weeks. For full time, 40 hours is not guaranteed. And to add to that the hourly pay is quite low. If you don’t have a lot of bills to pay and don’t mind working weekends with very minimal pay, it’s a good job with a lot of freedom. But financially it can be rough depending on where you are in life

Pay is okay, but not for the amount of work that they want you to do. 
Very little training or they just handed you a book and said, "read this and learn."
Supervisor and Manager were like bad cop and worse cop.
It's too bad too, because the job itself was interesting...I would not recommend anyone to work there.

Top Job Titles	Average Salary
Surveillance investigator 1 salary reported	$23.00 per hour
Data entry clerk 1 salary reported	$16.50 per hour

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