sales consultant

car sales executive

automotive technician

appointment generator

sales representative

Fred Anderson Toyota

The Service manager is very hands-off, almost to the point of benign negligence.  Other dealerships I've worked have Service Managers managing either a single brand or even multiple brands, all with no assistants.  This manager has two.  He is frequently absent from his office or from the building and is unavailable.  His new assistant, the second one, is left to do the manager's job, and is unequipped to do so, either through lack of experience or through lack of authority.  The company is quick to implement new ideas in the service department without ensuring proper manpower support, thus affecting customer satisfaction, CSI and employee pay.  The company was once very customer focused, now it appears to be very profit driven and shortsighted, no longer understanding that customer service is the key to healthy profit.  The company is seeking to improve customer satisfaction through a spurious process for customer interaction, standardized, which requires service writers to interact with customers using the same words and the same phrases each time, rendering all customer interactions as bland, uninspiring and not memorable for the customer; herding them like dumb cattle to the waiting area.  The health insurance is magnificently expensive, $1100.00 per month for a family of three, and the pay is said to be one of the lowest in the local area for service writers.  If you have a good work ethic, be prepared to work hard, because not all of the writers are at their desk for their entire shift.  Several will wander off, sometimes for hours at a time, disappearing into the shop or the detail department to smoke cigarettes or slack off, leaving the more professional employees to pick up the slack in their absence.  This is tolerated, probably because it's not even noticed most of the time.  Several of the service writers are very dedicated, however, and are very skilled.  On the plus side, the technicians and parts people are exceptional.  They provide all information necessary to sell work, including the "whys" of their diagnoses, if asked, and they are very rarely (if ever) wrong.  Technicians are very willing to interact with customers and do so in a professional, informative and courteous manner. Overall, if you don't mind management ineptitude and neglect, and you want to work with top-notch technicians, parts and support staff, this is a fine place to work... just don't expect a great deal of pay if you're a married person with a family to support, and expect to be ignored most of the time... except when something is wrong, then you can expect to be blamed while management sit in their respective offices, wondering what happened.

The Owner is a great man. Mr. Anderson (the owner) once pulled his car (an Aston Martin DB6) in front of incoming rush hour traffic blocking so his Employees and Customers could get out. Crazy I know but he is truly a great man. Always friendly. He knew your name and remembered your family. When he would walk thru the shop he always stopped and chatted and listed to what we had to say. If Mr.Anderson said he was going to do something you bet your butt it got done. 

 I left because of the drama... there is 2 parts to the shop. the front shop which includes Quick Lube, Alignment Racks, Used Car Reconditioning, Detail. Then there is the backshop. Back-shop works on everything. Oil changes to Diagnosing minor and major problems. Back-shop worked on teams and they changed everyday because someone couldn't work with xxx tech. At first I loved this place. Made great hours. Then it slowly changed. Management started changing. Team leaders were concerned with the hours of certain people. 
They flagged hours of other techs to see their hours when it was none of the their business. It was like highschool with the teachers pet. You got free lunch on Saturdays. Bojangles,Tony's Pizza, Subs, KFC, and there was always leftovers. Holiday lunches were awesome and Mr.Anderson (the owner) always gave away free turkeys, and some lucky people won TV's,Apple products. If you are a top 10% Employee once a year you get invited to a special luncheon at a nice restaurant and was given a gift. A very nice gift. I got to go once its really nice. Getting out of the dealership at quitting time could be quite bit of work if want to turn left towards 540 and Durham. Employees could get awesome deals on Details, Car Wash,vacuumed out, windows cleaned. 25 dollars. you could buy parts at 10 or 20% over cost. sorry its been a 7 years since i have worked there. If he owned the dealership of the brand of car you drove you are allowed to order parts and have them shipped to you at work. You can use the shop equipment on your personal car (alignment machine, flush machines) as long as you knew what you are doing. They will send you to Florida for training. paid for my gas,hotel, breakfast, lunch, and dinner. plus an average of your flagged hours. HR is easy to access if you need to update paperwork or have a problem. Health insurance was kinda expensive but all other benefits were priced well. Great 401K plan. fully vested after 7 years. you could earn up to 3 weeks off a year plus holidays. Overall its not a bad place to work if you can escape the drama. I am sure things have changed since I left.

It's a joke. The Call Center is there to help loop the poor joes around who are getting their vehicle serviced. What they won't tell you is that outbound "marketing" calls are required. And you will be expected to make between 50-100 of those per day in addition to taking 100 inbound calls per day. There is NO commission for booking appointments but it is required. You will be required to work a 10am-7pm shift when you get out of training and your training is based on your trainers schedule. If they work 7am-4pm... so do you. Also once you are on the 10am-7pm shift you are stuck there until a new group comes in to take over that shift. But the turn over rate is high so you shouldn't have to wait to long. There is zero advancement in the call center as it's small, new and the leads are young and pretty lazy. They basically decorate and talk all day so the likelihood they would have the initiative to get a more lucrative job is slim to none. So as a "service coordinator" you have no hope of advancement other than to a dealership. Your day will consist of making appointments and getting escalated callers who are upset that they can't reach their service advisor. And you will RARELY get one on the phone. You will have to answer for a ton of things you shouldn't. Also get used to service advisors being complete jerks on the phone as conveniently for them... all calls are recorded but for some magic reason the portion of the call between the call center and the advisors can't be recorded. They will literally say anything on the phone. If you work here make it temporary and get out as soon as you can. Also note that if you do make lead... you will have a different schedule every week of every other week.

I've been here for about 8 months. It was an amazing place to work and I loved it. Everything got flipped upside down when they replaced just about every manager in the store. At times it feels unstable. Other times it feels like a life long career. The money is good, but these days it feels very luck based. Finance is SLOW. it's my first job in the car business , but something doesn't feel quite right ever since management has been replaced. All the training we are given is about the phones. I feel like we are basically a call center. Not exactly what I signed up for. Management is more concerned with phone calls being answered, and overall call Volume, than performance of moving units. No BDC department. It's certainly a tough job, but the money is great. They definitely pay their people accordingly. It can be a very "fend for yourself/trial by fire " job, and I paid for my own personal training for the in-person sale experience (that wasn't required btw, I just did that so I could have an edge when I first started), and I've seen a few sales associates come and go. Pretty standard dealership job perhaps, but Fred Anderson does take their phone training very seriously, and they are always on top of their employees when it comes to phone calls.

Prestige Subaru for me has been a place where you have the ability to succeed, the tools to do so and the support and backing to chase whatever dreams you have! They help you to have goals laid out for your life and work towards achieving them day by day. They care about work life balance and want us to have a great work environment but also live a fulfilled life outside of the dealership. Management here is a team of leaders not who support us in work and in life. We can get work done efficiently and effectively but still be able to joke around and have a good time with our customers and co-workers alike. There is room for advancement in a fast growing company who that promotes from with in and takes the time to train and develop their people for the next stages in their journey. I have worked at other dealers and all the things I preached a dealership should be Prestige has risen to the challenge to be all those things and I am truly grateful to be a part of such an amazing team. From sales all the way up to general management everyone has been a blast to work with I have built many great relationships with the people I work with everyday and had the ability to build those relationships with the customers I am blessed to interact with as well. Overall would recommend this dealer to customers and employees if you want a good experience with the good people that make this place great!  

Our day starts with an energetic team meeting every morning and then its off to phone calls and taking lot-ups.  At 2pm every single day we have a training with a manager going over a variety of topics that include: product knowledge, delivery process, negotiation tactics, walk arounds on specific vehicles, role playing objections, etc. Our management team throughout the dealership, whether its administrative, service, sales, or finance are all so supportive in our success here.    I have not worked in an environment that makes it so easy to go to management for anything that is happening within my personal or professional life.  They are genuine people and they have cultivated a safe, fun and competitive place to work.  Some of our meetings might be a corn-hole tournament, and who can complain about that! The most tedious part of the job is the required call volume and unrealistic expectation that making phone calls lead to more sales.  The cons outweigh the pros in that particular model of sales efficacy.   It takes away time and opportunities of getting actual leads.  However, it is not something that is "hard" at all, it just does not generate sales.  Overall my experience has been nothing but amazing and has taught me skills that will make me successful in any career path I choose within the company or outside of this company. 

Working at this Fred Anderson store has been a unique experience. I had the opportunity to attend over three weeks of training, which taught me a lot about the automotive industry (specifically Southeast Toyota) as well as customer psychology. The training was both engaging and informative.

Now that the store is open, there have been some technical issues with the system that can make it challenging to perform my job efficiently. However, management is open to hearing concerns and working toward solutions. They also pay close attention to performance metrics. If numbers are off, we meet to determine whether the issue stems from the system or employee performance.

Departments that work closely with my team show appreciation for the work we do. That said, the hours can be long, and deals sometimes extend late into the night. I have heard of issues involving finance or sales managers, but personally, I've had good experiences working with finance and sales management. I believe these concerns may not have been escalated to higher management, which could explain why changes haven’t been implemented for those individuals.

Overall, I believe this job is what you make of it, and support is available as long as you reach out for it.


What is the best part of working at the company?
The opportunities for professional growth. I was able to take on new responsibilities, learn valuable industry skills, and felt like my hard work was recognized and rewarded with upward mobility. The culture is incredibly collaborative, and my coworkers were always supportive and willing to help each other out.

What is the most stressful part about working at the company?
The management turnover rate creates a lot of instability. Constantly adapting to new management styles and differing expectations can be stressful. 

What is the work environment and culture like at the company?
The day-to-day environment relies heavily on peer support. Because of frequent management changes, the frontline staff is very tight-knit and collaborative. However, the overarching culture can feel a bit unstable and reactive rather than proactive, as new leadership regularly introduces new processes.

What is a typical day like for you at the company?
A typical day starts with prioritizing standard daily tasks and checking in with the team. However, a large part of the day involves staying flexible to handle shifting priorities or new directions from leadership. It’s a mix of independent work and collaborative problem-solving to keep things moving forward.

I don't know where to start.  Master Tech that has been here over 5 years.  I've seen it all roll through, from the shady managers writing fake repair orders to boost numbers or the same managers back-flagging technicians because the testers they refused to update would put out faulty numbers.

The pay is lower than some of the other places around, the benefits package is awful ($1k/month or more for over $3k deductible health insurance), you will work over 10 hours a day and be doing oil changes since they over-schedule.  When the lube techs run out the back door, expect to stay late and do the rest of the line of cars (sometimes over 10) after closing.

The service manager has held meetings where he announces every technicians pay to the group, and then tells all of us we should be happy with what we have (so no raises).

One technician had to threaten a call to the SCDOL to get paid for a job that management didn't want to pay since the customer had not.

The air conditioning is useless since they will padlock the door controls to keep it open.

Be aware that a lot of wanted ads (including a huge banner on the side of the building) are going up right now because over 75% of the repair technicians have quit.  Best of luck whoever takes our place.

I have been so blessed to be able to call this dealership my work home.  We will always have an off or a bad day that’s life…it’s what you make out of it. 

I love how AAG always makes sure we are taken care of and they are always willing to help whenever I have an issue.  I am not the one to job hop, but out of the 3 well known dealerships I’ve worked for, I would say Fred Anderson Toyota of Sanford has been the most enjoyable and rewarding. My role is crucial because a lot of employees and the customers depend on me which can be a burden at times only if I let it. I’ve built a strong and healthy relationship with my GM who motivates me to be better and we always tackle work challenges together. My HR team always goes above and beyond for everyone. HR will visit and bring donuts with a smile. That means a lot to me. Our management team is the dream team and it’s always a pleasure coming into work because I know they will get the job done.  My most enjoyable part of my job is everyone working together as a team to find a solution to a problem.   We have weekly huddles once a week with upper management and we go over every dept/schedule it has done wonders! 

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