software engineer

technical lead

analyst

director

manager

Freddie Mac

• Effectively manages a delinquent mortgage portfolio of 300+ accounts
• Works one-on-one with attorneys and realtors to develop work out options to cure accounts
• Responsible for the collections reporting and projections throughout the month as required by management 
• Act as a liaison concerning modifications through submission via Sharepoint request for my team 
• Communicates team goals and expectations from upper management throughout the team
• Utilizes Excel and Structured Query Language on a daily basis for database management
• Team Lead for Loss Mitigation; maintain above average ranking monthly
• Serve a key role in the coaching and development of new team members by performing extensive side-by-side training, pipeline organization, and queue management, while consistently exceeding departmental best practices.
• Educate multiple FHLMC teams on the proper use of the Reinstatement Quote Generator.
• Assist management in the compiling of declarations for California, Connecticut, and Washington to ensure timely referral of non-performing accounts.
• Extract borrower assistance documents to facilitate a seamless transition from their previous servicer to NSM.
• Provides resolutions to an extensive range of complicated problems. Solutions are innovative, thorough, and practicable. 
• Independently determine and develop approach to solutions, while working with significant autonomy.
• Interacts with senior customer personnel on significant technical or relationship matters frequently requiring coordination across organizational lines. 
• Function as a subject matter expert, supporting our team and internal business partners as needed.  Develop and deploy documentation and job aids.  
• Escalates matters which have broad impact to internal business partners or Manager for further review and resolution.

Freddie Mac is a great company to work at for work/life balance. Lots of flexibility in picking hours or teleworking (where it's feasible), gym and cafeteria on site, and overtime is rare. The work can be interesting and the pay is pretty decent.

That said, the overall culture of the company is pretty awful. Bad managers are the norm, politics and game playing are a deep driver of success, the technical divisions have had to import so heavily from foreign countries to find workers that language barrier communication issues have started to become major issues, any IT problem requires substantial time and effort to fix, and despite regular paeans from upper management to cultural change, real change attempts are often badly received or ignored. Under the post-crash period bureaucracy, redundant controls, and massive, frequent, and excessive audits have all grown and are now a major portion of the job. While there is stability short term there is also longer term (5 years or so and more) job insecurity.

If you stay at lower levels as a worker this can all be tolerable as it stays at a distance outside of set periods. In anything approaching management level positions it is unavoidable.

The essential takeaway is, if you're considering a job here make certain you know who your manager is and consider their influence a massive part of your job quality. They can either shield you from the bad, allowing for a great work/life balance and interesting work to counteract much of the downsides, or they can let the general culture turn what could be a decent job into a misery.

Pros:
- Strong compensation 
- Exposure to enterprise-scale infrastructure and regulated financial systems
- Intelligent engineering staff and opportunities to work on impactful initiatives.---




Cons:
- Heavy onsite requirements for roles that are largely operational and can often be performed remotely. Much of the engineering work occurs after hours or during maintenance windows, making mandatory office presence feel more performative than productivity-driven.
- Telework flexibility is extremely limited and rigidly structured. Employees are required to use telework in full-week increments rather than allowing occasional flexibility for individual days or circumstances.
- Limited accommodation for routine life and medical scheduling. Appointments that extend beyond a short window often require employees to use PTO, even when workloads are being managed responsibly.
- Significant meeting overhead. Collaboration is emphasized heavily, but in practice there are many repetitive meetings with overlapping audiences that reduce engineering execution time.
- After-hours and weekend work expectations are common for engineering staff, but there is little flexibility or comp-time culture in return. Employees are still generally expected to maintain full standard daytime hours regardless of overnight or weekend operational work.

Overall:
Good place for gaining enterprise experience, but the work-life balance and operational culture may be frustrating for engineers who value flexibility, autonomy, and outcome-based management rather than visibility-based management.

Freddie Mac was my first job after leaving the Bank. I anticipated a great career with a large company, but the competition and the hiring protocols within this company was extremely strict.
Freddie Mac had some great benefits for employees at the time I was working.  They offered stock options, medical benefits, paid vacations based on years of employment.

There were some benefits offered, but not supported.  I wanted to take advantage of the tuition reimbursement, but was not allowed, because was told by management at that time, that the position I was holding did not require a MBA degree.  I got my MBA while working at Freddie Mac, but paid for it in full myself.  Once I got the degree, I got the position of a supervisor but soon lost the manager that hired me. My next manager told me that he would not have hired me and continued to not support me in my position until I transferred as a business analysis out of his department.  It was very hard to do career advancements for minorities at Freddie Mac.  When the market turned, we were also the first to be let go.  One thing I can say about Freddie Mac, is their severance package was the same for all staff during the down size period. It was a good severance package and they provided support for resume preparations.

What I learned from Freddie Mac was from positions held.  As a supervisor, as a business analysis, I learned all of the skills of working at a secondary financial institution around mortgage loans, stock market, and turning these products into investment products.

The hardest part of my career at Freddie Mac was the high competitiveness of the organization.

My time at the company was both challenging and rewarding. A typical day at work involved collaborating with cross-functional teams, attending stand-up meetings, and managing project tasks with clear deadlines. The workflow was generally well-structured, and expectations were clearly communicated.

I learned a great deal about time management, professional communication, and problem-solving under pressure. The role pushed me to develop both technical and interpersonal skills, especially when coordinating with different departments.

Management was approachable and open to feedback. They encouraged growth and provided guidance when needed, although at times priorities could shift quickly, requiring adaptability.

The workplace culture was positive and team-oriented. Colleagues were supportive, and there was a strong sense of shared responsibility. Open communication was encouraged, which made collaboration smoother.

The hardest part of the job was balancing multiple deadlines during high-demand periods. However, those moments also helped me grow the most.

The most enjoyable part of the job was seeing projects come together successfully and celebrating team achievements. Overall, it was a valuable professional experience that strengthened my confidence and skills.

Started at Freddie straight out of college. Was placed into an ill-fitting position through their early career program with a manager who was out of his depth and actively unsupportive. Switched positions with the assistance of HR, landed in a team that initially felt stable but descended into chaos after our manager left the company. Team went through a succession of managers and was handed off between directors, morale cratered after 5-day RTO and new chairman followed by company-wide layoffs which impacted our team twice (a colleague, then me), and I heard from a coworker that the team's manager and a senior employee of the team were fired less than a week after I was laid off.

Other employees said that the company used to be more stable and a happier place to work, but that seems to have fallen by the wayside.

Benefits are good; in-office cafeteria is cheap and delicious compared to local restaurants if you don't bring food from home, health center offers good services (inc. acupuncture), the exercise center includes a temperature therapy device and saunas. 

Be aware you may land on a team whose management is clueless or where the team has no cohesion and weigh that against the pay and benefits. I experienced no opportunities for role advancement and no support for upskilling.

Provide high level support to the VP & Deputy General Counsel and Managing Associate General Counsels in the Corporate Securities Department, Multifamily Real Estate Department and General Litigation of the Legal Division.  Act as liaison with senior management and division heads.  

Daily management of calendars, logistics, expense reports and travel arrangements; staying apprised of important events such as Board of Directors meetings.  

Finalized correspondence and communication amongst executives, internal and external contacts, FHFA and other regulatory agencies. 

Assisted in the creation of the Legal Division Diversity Database, which I also maintained and updated the database with information I receive from outside Law Firms and Corporate Counsels participating in diversity practices. 

Generated quarterly tracking reports for VP review of corporate-wide mandatory FD Regulatory training for all Officers and Senior Officers.   

Oversaw several projects in Multifamily, i.e. Servicing Matter Log, Securitization Calendar, Pipeline Reports and Asset Management Calendar, as well as researched information on Blitzdocs, as well as the Multifamily Seller-Servicer Guide.   

Created a Multifamily instruction manual for updating the Servicing Matter Log, Securitization Calendar and Multifamily Seller-Servicer Guide and distributed same to in-house attorneys, as well as outside counsels and paralegals.

Freddie Mac is a very diverse environment with lots of opportunity for growth and career advancement. Freddie mac has great employee benefits like tuition reimbursement and health care. 
During my time here I have learned valuable customer service skills and I have learned a ton of new technical skills. I can now say I am familiar with managing users accounts through active directory, basic mainframe commands for resetting or unlocking users passwords and how to trouble shoot windows 7 and Microsoft office applications. My co-workers have been very helpful through this long learning process and have been more than willing to help me become familiar with all the applications we support here at Freddie Mac. The hardest part about this job is that Freddie mac employees are advised to call us for all issues so we have to know how to guide users in the right direction to get an issue resolved. Some things have to be escalated to other support groups and there are lots of different teams supporting different applications , databases , or facilities. Aside from that , the best part about this job is how fast the day goes by since you are always on the phone assisting people and how we have federal holidays off. Over all this is a very great company to be employed at!

Android IOS 9.0 and higher.  IOS 11.4.1 and higher.  Desktop Support.  Asset Management on Enterprise level. Deployment of all corporate owned apple devices through DEP.  Win 10, win 7 deployment and imaging.  Deployment of Wifi Hotspots, specifically AT&T Nighthawk. Troubleshooting software break/fix and installations in prod and in non prod vdi through Vmware Horizon.  Resolving registry error problems, environmental variables, and profile corruptions.  Legal retention and back up devices through SCCM.  BIOS rollback and Bitlocker encryption. Typing WPM between 90 and 110.  Full Microsoft suite 365 ready for cloud integration:  Teams, Sharepoint, Excel, Word, Powerpoint, Visio.  Excellent at documentation creation.  Very good at maintaining vendor relationships while managing expectations. Created many queries for service now on an enterprise level.  Maintained strict 5 day SLA business timers.  Balanced asset management spreadsheet to maximize savings during quarterly ordering.  Azure Directory Administration through Powershell in transition for cloud. Highly familiar with HP 800 G2's through HP 800 G5's, Zenin work stations, HP peripherals, and RICOH printer relations.  Updated emergency power backup protocol for Data Center.  ITIL Certified

●	Conduced Quality Control reviews of Default Loan Servicing files (hundreds of pages long) 
●	Assessed Servicers’ execution of Freddie Mac’s programs and operations for delinquent loan prudent servicing and program compliance through cyclical loan file reviews. 
●	Review types include Delinquent Loan Prudent Servicing, HAMP Modifications, Standard Modifications and Short Sales.  Program areas changed with business requirements.
●	Participated in loan remediation projects, gathering evidence and analyzing results to determine if Servicers would be subject to loan repurchase requirements.  Compiled data and issued recommendation to management.
●	Carried out steps for re-underwriting HAMP files to determine accuracy of terms and adherence to compliance regulations.  
●	Demonstrated knowledge of how bankruptcy, foreclosure, loan transfer, SCRA, and borrower assistance impact Loan Servicing procedures and requirements. 
●	Recorded complete accurate review results and drafted loan file comments in access database informing Loan Servicers of Freddie Mac’s evaluation.  
●	Reviewed loan file images in document management system (Blitzdocs).

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