route driver

facilities technician

category manager

personal shopper

delivery driver

FreshDirect

They will say the job is Customer service representative. Here’s a hint: it’s a lie. You are not a customer service representative those reps are actually in a different country. You will monitor delivery route, consistently call routes about their scans dealing with customers orders. You will take calls from the actual customer service team about customers orders as well. That’s is not all. You have to find solutions for problems arising with the delivery team and customers. If you thought that was all you’re wrong. You have to take live chats for customers from FreshDirect and FoodKick(FreshDirect Express). You are judged on the amount of cases you create, calls you take, and chats you answer. But that’s not all. There is emailing field managers that take forever to respond or don’t respond at all to inquiries about their delivery team. Then there’s the third party vendors. Yes, FreshDirect uses third party delivery teams to deliver their orders as well. Guess what? You have to monitor them as well. You have to reach out to their field managers as well. But here’s the bonus: if you like being overworked and underpaid. This job is for you. If you like being told you cannot work from home during a pandemic even if your doctor writes a note for you stating you shouldn’t be traveling to work during this health crisis then look no further. This job is for you. If you like having supervisors and favored employees being able to work from home while you cannot then look no further. The carpet is dirty, the filters are cleaned whenever in the office. The break room is the only room thoroughly cleaned. You are working in a cold environment. Don’t ask to have the temperature changed because it is not going to happen. Do they have a plan for a covid-19 resurgence? Hmm, I don’t know multiple people have asked and there still hasn’t been a response since August. If you’re looking for career growth look somewhere else. Talk to HR look no further they are in the same office which offers no privacy to your complaints or concerns. Besides the managers are way too friendly with HR for HR to be truly objective in their role. Advice: RUN!! If you really need a job take it you if you must but continue to look elsewhere.

My personal experience with FD was not negative. Field managers pay should definitely be bumped up to the next tax bracket especially for the number of rolls they play within the organization. 

 There are other aspects of the company  that needs to be improved PRONTO! The primary concern was not my pay but the compensation for the Runners. In an organization where you sell a premium product the people making the deliveries should be treated with the same value as the products that they deliver(If you don't know Fresh Direct delivers some of the best quality food you will ever taste). Runners are the face of the company and they make an hourly wage of $9 an hour. That's 9$ making deliveries up 5th floor walk ups in the heat, the snow, the rain etc. with any where from 1 box of groceries to 20 cases of water, you never know. Tips are not promised and neither are functioning elevators in many NYC buildings. I was very disappointed as a manger with the pay my employees made, especially  for the level of labor they perform and  the quantity of deliveries that they make daily. This needs to be corrected asap because the face of your company is worth more than a measly $9 and hour in one of the most expensive cities in the nation.  The cliché holds true, you get what you pay for! 

They treat the transportation team particularly the hourly employees  like second class citizens. It feels like it is an entirely different company being operated at times. Hopefully the current leadership can bridge this culture issue. 

There are also several systems that need to be fixed I know once relocated to the new BX facility these will be correct. 

Overall, I appreciate the company for the opportunity it gave me and enjoyed my time there.

After my second day here, I wanted to quit but I stayed because of my coworkers in my department at the time. They were fun, collaborative and hardworking. In as much as this company does not value their employees, the people working there were very nice (I'd give them that). You see at Freshdirect, the problem is at the managerial level and not with its floor members. They are partial and unfair in their dealings in general. In just one month, I could count more than 10 new employees come and go, some left, most fired (and I'm talking just within my department). When you ask the reason why, the answer is mostly trivial. Even those who have been with the company for 15, 13 years were fired while I was there, and frankly sometimes, it frightened me. If you want to work here, just make sure that you suck up to the "administrators" otherwise you're only half way in and can be discarded at any time.  Myself was fired because I called out of work the day after my mother passed away, (did I mention that I received the news of my mum's passing while I was at work?). They did not consider that and fired me still because and I quote, "I had no PTO". All in all, I'm glad I left, really, because it allowed me time to grieve the death of my mum without having to burst into tears when people ask me 'are you alright, you don't look well?'

Work in Receiving Department, 8pm to 4am. People are hired and fired en masse. Only the best people are kept, but, even so, turnover is high due to low wages, long hours, and chaotic working conditions. While most are sent home by 4 am, best employees are often forced to work much longer. Training is limited and often quite awful. New hires cause huge headaches due to mistakes, poor work ethics, training, and process implementation by the department. Fellow employees can be quite helpful; however, competition can be high for use of computer terminals and printers. Receiving label printers are often offline or out of labels -- which can all prolong your shift quite a bit when working overtime. If you speak English and Spanish, okay. If you speak English only, you will be at a disadvantage as only BJ, the supervisor, speaks excellent English. If you are very detail-oriented, you can do well. But implementing awful (job-related) processes can be maddeningly frustrating at times. Recommended as short-term gig -- or long-term if you are young with few marketable skills.

I was promoted from different departments and working for each department felt as if you are working for different companies. Its an excellent place to grow and acquire experience but not a place to grow as a professional. Managers from different department would make their rules which sometimes weren't even in their manual and they had to go and create them. The hardest part of it all was to see many great professionals leave because the culture was dis-functional. I find it very insulting to report to someone who hasn't attended a college in this country and was simply promoted base on relations with certain people. How is it possible that someone becomes a director and has never stepped a foot into a college in this country. Many times when I would speak he didn't know what some works meant. It's very insulting to other professional who spend time and money going to College in this country to have to report to someone without and creditable educational back ground in this country. One last thing that could discourage anyone is when the career path is nothing but a dead end street that has nothing at the end because its dead and yet you have to sit around and discuss career path.

A company that is ok with it's values and tries to progress where it can. It's downfall is merely it's managers not listening to employee feedback and taking actions. Taking shortcuts to issues. I've witness it's growth over 5 years I've been with them. They are currently relocating to a new modern building that will be all in one for them. Here, it's with hope management will improve and the new process will foster the company growth, ease and people. So what is it like working here?

Well, it's,  good, bad. At times things can be stressful, management  can be weird and not always wanting to improve. This cycles repeats. The company always have some sort of issue with their system, but then next day its ok. Repeat.  Pay is OK, but not great, but OK. Benefits are good enough. HR team is wonderful, IT team is OK, and other departments are OK. Culture? Not much here. Career advancement? Only if you fight or you have a good manager that will promote you. It's easy to grow here, but you have to be on the look out and make your own moves.

Being a runner in manhattan was a great experience. When I worked here, we had a consistent work schedule and tips from customers always added a lot to the paycheck. 

Also, working here got in me in great shape. Walking around nyc with a heavy cart of groceries is exhausting, but it’s a great workout. 

The only bad thing I experienced here is seeing toxic behavior from some drivers being excused. A lot of the drivers at Fresh Direct are great, but the bad ones are… really bad. One bad driver for example was extremely hostile to his runners everyday. When I saw this driver with his runners, he always yelled at them nonstop. The best way to describe him, is that he ran his depot like a military base. This caused a lot of arguments and fights. I know he has been reported to managers for his behavior, but as far as I know, nothing has been done about him yet. He is probably still aggressively yelling at his runners to this day. 

All of that was to say is that drivers at depots seem to not face any consequences and that should change. 

If you work at a depot with a cool driver though, the job is great. I’d highly recommend it. 

This company is the worse. They don't care about there employee for nothing. Always threatening you to make it on time and if you don't they will write you up or fire u and it doesn't matter if you late from traffic it's your fault. Management is horrible  they have no idea how to run the company. The pay also horrible if u a driver. And as you stay longer and longer they try to get you fire since u start making more money and will hire new people since they will be paying them much lower. Everytime I went in a truck u would either find frozen waste like using the bathroom in the freezer capartment. They give u more stop then u can handle. The trucks r horrible some dont have ac or heat. To be honest I wouldn't be surprise if they all don't past d.o.t inspection that's how bad these trucks r in there condition. Overall there so much to say on how bad this company is so please save urself all te trouble n don't work for this company or buy any food because the worker like to use the bathroom in  the truck where the food is in.

I'm a current employee with this company and let me just say I can't wait to quit and start a new job. This place will overwork you to your core. Not enough breaks to equate to the amount of physical labor you put into this job. At 15 bucks an hour and overworked absolutely not. Management is unprofessional and theres definitely favoritism. You work days are super long and be ready not to have a life. You work in extremely cold temperatures pushing a cart full of 9 heavy totes that by the way the carts don't work properly making work even more difficult. They put products in rediculously high spaces where if god forbid the latter your using is not stable be ready to go to the E.R. Some of my friends are absolutely desperate for a job and I quickly say this job ain't it. Don't even bother. However if you just need some quick cash then go for it. Just make your money and bounce. There's better jobs to have with better pay, comfortable working hours and professional management. 

When you first get the job, you may not get the position you received after orientation because the turn over rate for personal shoppers is abysmal, and they’ll shove you down there to make ends meet.

12 hour shifts, no life outside of work except the two off days which are more than likely in the middle of the week.  Night shift takes a strong soul, which is more than likely where you’ll start.  Lunch breaks are completely random broken up between two 30m breaks that’s are actually only 25 because you need to arrive prior to the 30m mark.

The only “good” thing about working here is the benefits which are bare minimum at most excluding modest discounts.  At work though, everything is subpar at most.

Be sure to wear layers because the plant is pretty chilly.

Top Job Titles	Average Salary
Route driver 5 salaries reported	$18.60 per hour
Facilities technician 8 salaries reported	$27.06 per hour
Category manager 21 salaries reported	$93,426 per year
Personal shopper 14 salaries reported	$16.80 per hour
Delivery driver 1 salary reported	$22.59 per hour

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