call center representative

retention representative

sales associate

field manager

senior customer service representative

Frontdoor

 You have to be on point with QA scores , CPH and save rate . I was thrown into the job after training &  their expectations are to high have the people I  was trained with either quit or were let go . We started with 27 Now we are down to 9 of us left … we get cursed out be little and Calle four of their name and it didn’t not seem like we get support from the managers . We get support from our little band  of survivors .l and yet we all. Might be fired soon because of our scores.  (Remind you we just got out of training officially  End of November and one on one assistance until January)  . Turn over rate is high cause a new group just started . 

Ps. Why would a manager let you know  you will be more than likely fired on a certain day  and it does not happen.  Now you waiting to see  if HR is firing you officially . 

Please dont waste your time. 150 characters are not enough to explain all the things wrong with this place. The terrible training, long hours, non existent work life balance, non existent support from management and CMEs will have you questioning what you applied to this job in the first place. They hire you to be a punching bag and watch your every move. They will fire you for no reason at all. Ive seen it happen to almost half my training class. I ended up quitting once I saw how horrible management was. I don’t usually leave comments. But I cannot sit back and allow this company to keep wasting peoples time. I did my part

They are paying you to be fussed, cursed out, and called out of your name all day with no resources to help the customer. Leads will not help you and supervisors will not take calls or do callbacks. I often felt emotionally drained at the end of my shift. Not able to help people who have legitimate complaints. This is the worst company I ever worked for in my life. The turnaround rate in this position is high. After working there for 9 months, I can honestly say the hardest part about this job is dealing with your conscience as you end the calls with no resolution. 

This company's benefits are great, but you will be emotionally drained after every call. I hated how repairs got dragged out due to policies and procedures and customers almost never got offered enough money to fix the problem. Over all a worthless warranty and do not buy from them if you get the opportunity. The culture is toxic, toxic positivity. Trainers will gaslight you and make you feel like you are the problem. They won't take any real criticism. 

I worked for this company for 6 weeks , the training was horrible the leadership was horrible and very unprofessional.. The managers always make rules which they don't follow and when u ask a question u will have a a response and a very bad attitude behind it ! Don't waste your time I will do the training and leave that's all!  I wish I would have did more research about this company before applying.. 

It was a fun and lucrative place to work until the previous regime took the company over and changed all of the comp plans. This made it very difficult to earn commissions as your commission then hinged on the performance of the team as a whole. 

Quick training with minimal information, throw you straight into calls without proper training.  Tell you the customer is important yet they drag out their repairs & don’t allow proper phone time to assist the customer.  Unrealistic expectations 

It was an exciting faced paced environment.  Things were always changing.  The company was trying to take advantage of being a leader in the home warranty business by customizing its marketing based on advanced data analytics.

Don’t even apply. It’s not worth it. I took calls from rude technicians and had to call rude customers to tell them their repairs & replacements were not covered. Management was no help. Save yourself the headache.

I love working for frontdoor. I just wish I could find a full time position with the company. I am on contract and I am really going to miss the people and the job that I do. If anyone knows how to get full time please let me know. 

Top Job Titles	Average Salary
Call center representative 91 salaries reported	$16.50 per hour
Retention representative 79 salaries reported	$16.00 per hour
Sales associate 11 salaries reported	$18.00 per hour
Field manager 16 salaries reported	$67,150 per year
Senior customer service representative 60 salaries reported	$16.50 per hour

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