residential sales

door to door sales representative

sales account manager

order picker

sales representative

Frontier

Typical day at work is show up log in to the phones. You're granted a 3 minute 'grace period' from when you shift starts to when you're supposed to log in to the phones. If you are even a second over you're tardy. Once you're all situated and have your 7 different programs up and running your ready to work. You go to the work distribution and time tracking program to get your tasks and while you are working from that you are simultaneously getting calls and chats with people needing your assistance on service orders or needing clarification on anything service order related. This is how work is until closing. Sometimes busier than other times but for the most part the same. 

I have actually learned quite a bit on how phone companies work and how internal systems for ISP's are supposed to function. Pretty neat to learn how port ins and port outs work and how the infrastructure is set up and what does what. The techy stuff has always interested me.

Management - I don't really have positive things to say and it's not necessarily managements fault it's just their lack of ability to do anything because this is a union position and this job is very team oriented and if not everyone your team is working hard it makes your job quite difficult and its frustrating because everyone can know someone is a problem but management has no power to do anything about it.

My co-workers are actually super cool. Hilarious as all get out and most are very patient and super helpful. The people I work with are great. Everyone has their bad days but for the most part its a great bunch of people to work with.

The hardest part of my job is having to clean up a service order or service orders once a co-worker or someone else in the company has completely torn in to shreds. The messes get messy and with all the systems and things we have to use you have a ton to remember. You have to remember a lot when your just assigning these orders. To fix them you have to know a ton and be very careful because there are always exceptions to rules which will frustrate you beyond belief when you thought you had it and it still turns up broken.

The most enjoyable part of my day comes and gos through out the day. The most enjoyable part has to be talking with everyone. You get to meet a bunch of cool people at work and just getting to talk to a bunch of different personalities like that is what I like to do. It's honestly what I miss about working my old help desk job. You got to talk to a host of interesting people and it would never end because there is always someone new to meet. Frontier isn't necessarily like that but the people are so interesting and the place is so big that you could go a few days with out seeing/talking to someone and then ext time you see them they have something super funny to tell you about or some amazing experience to share. 

Over all Frontier is a great place to work, just not for me.

A typical day at work is being on the phones all day doing customer service and sales.  Management walks around like hawks harassing you to sell things and make you feel horrible for not selling their services.  They even email a list to all the salesmen showing how bad you are to shame you for being a bad salesman.  They pull you off the phones to harass you about how bad you are.  The center I worked at was the number one center in the world, and even on days when we were beating all the other centers in sales, management would still tell us we were doing horrible and could do better.  They would also look for any reason to write you up.  When I worked there, I was dead inside and the only reason I stayed was for the money and the benefits.  I learned that keeping a job that kills you inside just for the money and benefits is literally bad for your health and not worth it.  My coworkers were nice, but you can tell they are as dead inside as I was.  The hardest part of the job was keeping up with all of the FMLA paperwork, because any time you were sick or had to take off to care for a family member you had to go through weeks of calls back and forth to the company that handled the FMLA because they always messed it up (to which the company later admitted after several employees were disciplined or fired because of).  The most enjoyable part of the job used to be the nice bonuses several years ago (iPads, hundreds of dollars in gift certificates, high end electronics) but now they push around a shopping cart with snacks from the vending machine as "bonuses" for selling things.  Also, if you were 1 minute late you were either written up, or (if you had one) you could take a 15 minute slide and start work 14 mins later.  If you didn't have a slide, you had to take a half day off then work the second half.  With vacation days, you can only take 1/2 day or a full day off, you couldn't take an hour here or an hour there.  You get two weeks of paid vacation, one week you can take one day here and one day there, but the other week you are forced to take the whole week at once.  

It was a very enjoyable place to work when the call center manager who was there when it transitioned from Verizon to Frontier was there.  He would walk the halls and ask if we were okay and if we needed anything and if we did, he would do or get it for us.  The manager that is there now...well, the only time you see him on the sales floor is when someone is about to be fired.

Frontier also broke the union contract rules and fired off a lot of workers at top pay for bogus reasons so that less people would be grandfathered in at higher pay, and so they could hire people in at lower pay.

In short, when I first started, we had nice bonuses and the work environment was great.  When I left, it was a horrible place to work.  There were so many people who had to take FMLA for high stress and depression due to the work environment.

I did like Frontier, but as time has gone by (month 4 of employment now), it just gets worse. Computer systems crash more often than they should. The commission is pretty good (if you actually hit quota). They started me in residential service and they require a seven week training course which is fine, but they don't tell you until you're in training that this is "customer service with minimal sales." Then, when you get to the floor and start taking phone calls you realize its a selling on position.
I had an account a few days ago where a middle aged woman called claiming to be young man and kept giving me different birth years for the credit check and several supervisors told me "oh, well just do the order still. Don't flag as fraud." Really??!! They only care about sales because the supervisors are only paid based on the sales volume their team has (supervisors sit at a computer all day doing mostly nothing and have fun time while everyone else is actually working). If a supervisor's team has low sales this month, the super will have a low check and the other way around too. They want you to SELL, SELL, SELL!!!! Its basically a telemarketing job.
I don't mind selling in an actual store, but when a customer calls in irate and you're required to try to sell them something, that draws the line with me. I HATE when people try to sell me stuff. These people call in for specific reasons, not for you to talk them into items and tell them they are "getting a deal" when they will actually be paying more than what you quoted, but there's no evidence and no one will ever pull recorded conversations and listen unless an issue gets up to the president of the company.
The only reason anyone stays there is "because of the money." Sure, you can earn a great commission check, but honestly, the stress isn't worth it. The job is way, way too stressful and I used to work retail in a very, very bad part of town where we got robbed/attempt robbed about every other month. Frontier is a backwards company that will spend millions of dollars opening new call centers, but they won't spend the money to expand the internet availability for customers that have waited years for simple dsl.
When I was in training, half the class was technicians because the union and company agreed to cut about 30 positions (out of about 100 I believe) and when those techs left the sales training for non-selling jobs in non-tech fields or moved hours away to find a new tech job with the company and after these people already signed contracts for their jobs, the union and company magically decided that they now had about 30 openings for experienced techs a few months after some were relocated or laid off. Hmm....yeah great company all right.......

Training was 1.5 days. - 4 Hours one day - 1.5 hours the 2nd day.
This is B2B D2D work - systems are an absolute nightmare. They work 6% of the time. For example, the main order system can only handle an internet order and 1 phone line of service. 
Surprisingly, it's the most functional of all their systems. 
Their secondary ordering system, can't be accessed on the go, it needs to be on a secure and highly stable wifi connection. - Used for 2-10 phone lines. 
Their last system is an internal ordering system where an outdated Microsoft word document gets submitted to an internal team to somehow be submitted to frontier. There's issues with the ordering everytime. - Which include information errors, product mistakes, and if it's not submitted, it gets cancelled. Then the order has to be rewritten and resubmitted. 

Communication - between the company and the team, there is no communication, it's completely relied on a teams chat. Customers are promised top tier service - and are given a 1800 number that can let business customers wait 45 minutes on hold. That's a bad experience. 
The tech and customer service teams are all foreign - 1% domestic - and none knows their bottom from their elbow. There are no internal numbers for us to call to get a hold of someone in minutes. Everything is automated and a bad experience. 

Management - everyone is from verizon and never done d2d themselves and demand metrics that are completely unreasonable. The product isn't available in 60% of the territory - yet sales are required daily."I suck" meetings are held daily to demean those who weren't able to close a sale that day. After hour meetings follow for consecutive days without a closed sale.
The instruction is to cut all ties off with clients and previous closed sales, and focus on new business only. Regardless of issues they may be experiencing. If that doesn't sound like a winning formula, that's because it isn't.

You're supposed to be reimbursed for gas - never seen a check for it. Discounts are supposed to be available for current employees who have the product. The discount is worse than the actual price. 

It feels like 3 people decided to start a company, not do the actual job - and never actually submit an order using these awful systems. 

Feels like a a timer on something that's going to explode daily - no sales? we'll see you on the call. Better get a sale in? Now you need 2/3 a day to avoid the call? Punishements daily regardless of multiple day sales. High turnover - hopefully when verizon finishes purchasing, things will actually operate and be done to help the sales employees. 

This place is a joke. Outdated lines and equipment which makes for extremely unhappy customers that, as an employee, you get to deal with on a daily basis. The training is way below average and they shove you pretty much blind out on the floor. There is a total lack of communication from the higher ups. An example of this is:

I was hired to do DSL tech support over the phone. They canceled the contract with us and did not let any of the lower level employees know, only management. Many people lost their jobs when this happened with no kind of warning what so ever. I was fortunate enough to be on a top team and managed to keep my job only because of that and was moved over to phone.

Phone turns out to be much worse than DSL. The lines they have running to most of the homes out date dinosaurs. Many repeat issues on a lot of customers. There is no organization to this company either. Rules and regulations change on a daily basis and again there is no communication of this. You just find out when they hit you with a verbal warning or probation.

You have no wiggle room what so ever when it comes to taking sick days. You only get 100 points and each day you miss is 20 points. If you drop to 40 you either get fired or get put on probation. This is even with a doctors note. There is no "real" way of getting points added back either. Your leads are allowed to have internet issues without facing any sort of discipline but if a lower level employee has issues we get fired or put on probation. 

Also I was told that I would only have to work 2 weekend days a month but this is not true. You have to work at least 1 weekend day period, every week. While this is not a deal breaker for me, this shows how honest they are as a company. They lie to their employees right off the rip. 

They also like to cut hours on a regular basis. I've been working for this company since September and there have been hour cuts at least once a month. They force people to clock out, as well, if not enough people take early leave. Even if this causes FT people to lose FT status (you have to have 120 or more hours a month to stay FT).

All in all this company is good to get you buy if you desperately need a job but it is NOT a good company to grow with and make a career out of. I do know that this company is being forced out of Florida simply due to how they treat their customers and the conditions of their equipment.

When I came on board when the new purchase of Verizon in the south (FL, TX & CA) I was promised the world and when I asked questions to the hiring manager I was told to stop talking and asking questions. I stayed at a top 1 & 2 position in my state in sales revenue against other reps. My manager was a complete joke who lies constantly to the VP about her production and daily maintained a hostile work environment. People were recording her in sales meetings due to her screaming and cussing to have evidence of how she treated us and she wasn't willing to put forth any efforts in being a leader or showing us how to do anything. The commissions were changed 3+ times when I was there and started to seemingly be a quarterly thing. Very few in the company had any idea of what was really going on with the business model and we all just counted the days until the next 1,000+ people were let go. I can't say I recall even one sound executive business decision as far as a plan to grow the south. Everything they did was sloppy and in a "hurry up and wait" manner. I cannot warn you enough about this company and considering working here. In fact, I was placed on administrative paid leave because of my own manager's hostile work environment  and I never received a call at all telling me what was going on and one day they just stopped paying me. I had done nothing wrong and it has been right at a month now I've gone unpaid and I still have not received any notification of termination whatsoever. Nothing more than disconnection from my email, company phone etc. no call, nothing.  My legal team is looking into pursuing a wrongful termination suit against the company at this point. Let me remind you, this is coming from a top producer in the entire state. Definitely not a slacker. My prediction would be they will be forced into chapter 11 bankruptcy as fast as they continually lose money each quarter by the millions due to their lack of knowledge in a proper and stable business model. I have been in commercial telecom for over 8 years and I'd work at any other carrier before I would even consider working for Frontier. You can't say you haven't been warned!

This place was like a toxic relationship with red flag you couldn’t stay away from. And I’m so glad I’m finally free. I came on as a residential sales consultant and left as a account services representative. Was I promoted? Demoted? Neither. Just sent an email my job title was changing. I boarded a sinking ship. The FIRST red flag was that I was told the hiring class would start November and I didn’t actually get to start until January. Which should have let me know dysfunction was ahead. I was told I could make $7k-$8k in commission monthly. Lol. Never happened. They capped it at right before I came on. Then a year after getting yelled at everyday on the phone By our lovely customers I was told that cap was being lowered even more. Half the center was gone in 30 days. I hung on because I couldn’t afford to leave. It’s a union environment so instead of getting off work at 6:30 I was pushed all the way back to the latest shift possible. I developed an anxiety disorder, I had to get a therapist. No wonder they have such great healthcare because YOU ARE GONNA NEED IT. I’ve worked in customer service for years and I’ve never dealt with with how vile these customers are. One person told me she hoped my child died because I told her to verify her account information and she didn’t have it. And you’re not allowed to hang up either! There is no amount of money that would make me work in an environment like this again. Management is delusional and likely has no idea how to fix your situation or answer your question and FUN FACT! Your commission is based off how much the customer likes you!!! An amazing commission check is gonna be looking more like $2500-$3200 after taxes. Good luck making commission from a company that offers awful service and prices that are through the roof! All in all. I hated this job so much I didn’t even have another job lined up and I dipped after my supervisor told me I should just quit after me saying I just didn’t care anymore. Even if you’re at an executive level you don’t want to work for a company that deals with their bankruptcy by punishing their employees with wage cuts and overcharging their customers. 

I tried to like it, the money was fantastic (commission at least, on average made 1500-2700 in commission alone).

The job is terrible though. As a new hire you will work 10:30 am to 7 PM, and every Saturday. They often change the day you have off, which can be annoying with doctors appointments and such. You will never get Saturday off, they call it a rotation but anyone who was there less than 5 years was there on Saturday. The systems never work properly and theres 3 of them. The company gives you very little to work with to save customers and prevent them from cancelling.  You're  will be verbally assaulted each and every day in Retention, without fail. Expect to be told that you are scum, asked to fix things that happened a year ago, and told repeatedly that you don't take care of your customers, no matter how nice you are to them (if you're a thin skinned type of person, do not bother with this job).  Mondays and Saturdays are guaranteed to be back to back phone calls, and as the other people leave the calls back up in the queue even more.  Don't worry, the customers will tell you all about how long they've been waiting though. On top of that, due to it's poor business decisions the company is edging towards bankruptcy.

The company is very strict on attendance, and you will not have any wage protected absences for 14 months.  You will have a week of vacation available after 6 months, but it must be taken all at once.  You can also still be written up if you take a "wage protected absence". There is an attendance manager who monitors these things, and will certainly write you up if you are tardy or sick. I happened to be sick for the first time in two years for a day and I was written up.

I'm also not a call center type of person, which I didn't know until I worked in one, so take from my review what you will. Having to code the phone to use the restroom felt demeaning. I had no life working there, no ability to see my family or take a long weekend. 
And I was experienced in telecom for 3 and a half years prior to this, but i often went into work feeling sick to my stomach thinking about the abuse I was about to endure.

As a switch programmer in line assignment, I exceeded the daily quota of residential and business telephone service installs, product and feature additions, changes and deletions. I kept abreast of various high speed internet/data subscriber line (HSI/DSL) technologies, and physical and virtual equipment/interfaces, especially within the last 7-8 years. The lines between residential and business services often blurred as more customers work at home, or both home and office. Management provided an environment that encouraged cost-cutting and revenue-generation. A constant influx of new customer service representatives in several call centers throughout the nation required my fellow assignors and me to increasingly provide telephone and email training on correct order creation, closing and posting to ensure proper revenue captures. This climate change within the company became perhaps the most difficult part of our work since it adversely impacted production levels (three business days ahead pulled back to only one day ahead). Daily challenges were keeping pace with learning and applying new products, features, service packages, and interfacing switches and platforms. Programming required great concentration and fluency in numerous switch languages and syntax. We Assignors constantly communicated with each other to better understand and effect coding to satisfy customers' needs, maintain switch integrity and protect revenues. Assignment worked closely with in-house database administrators to ensure our written coding instructions and switch access levels were up to date. Our department was shut down in June 2012 when our functions were transferred to New York, Oregon and Washington.

Working at Frontier Communications was a mixed experience. A typical day involved logging into slow or unreliable systems and handling a nonstop stream of customer calls, ranging from routine payments to high-stress escalations. Despite technical frustrations and heavy micromanagement, I gained valuable skills in conflict resolution, de-escalation, and negotiation.

Management quality varied greatly, my personal supervisors were supportive and fair, but I also witnessed a culture where upper management micromanaged through excessive tracking and performance metrics. While my local team fostered a genuinely positive and collaborative atmosphere, ongoing layoffs, lack of hiring, and a push toward automation and outsourcing deeply impacted morale and job security.

The hardest part of the job was managing irate customers often upset due to internal billing errors, all while working under constant time pressure and with frequently failing systems. The most enjoyable part was undoubtedly the camaraderie with my coworkers, who made the job worthwhile even during tough times.

I never truly wanted to leave the company but upper management made it quite clear in prior EXTENDED union contract negotiations, layoffs, and continued targeting of my department via previously mentioned layoffs boosted by them adjusting the phone systems in such a way that people were not reaching our agents (if they even managed to call in as the CEO was pushing for us being a "tech company" where he was trying to have people not call via automation and removing phone numbers from bills and online sources)  that they were not interested in keeping us around despite the work we did to help build them up in California from the ground up when they arrived 3 CEOs ago. 

Hopefully Verizon buys them out and turns the company around for any of my friends still left at the company. 

Top Job Titles	Average Salary
Residential sales 39 salaries reported	$148,141 per year
Door to door sales representative 39 salaries reported	$91,177 per year
Sales account manager 26 salaries reported	$96,058 per year
Order picker 10 salaries reported	$37.95 per hour
Sales representative 3 salaries reported	$57,500 per year

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