flight attendant

scheduler

manager

intern

analyst

Frontier Airlines

I worked there as an Customer Relations Specialist (an outsourced hire through an employment agency, as did all of my coworkers, who were mostly college students). We went through a very fast-paced week long corporate training, then were released into the "QA" (Quality Assurance) process where we went through three stages of proving our skills. I was repeatedly "failed" on my work due to conflicting opinions of different "supervisors." I have worked in corporate environments before, and while I understand that Frontier is growing and in transition, the office I worked in was a hot mess of corporate bureaucracy and lack of consistency in what was communicated to us. 

On one occasion I used their standard text template to respond to a customer email and was failed on it because of the wording I used. When I pointed out that I'd used THEIR template with THEIR wording, it was admitted that they needed to reconsider their own wording and change the template, but they stuck by failing me because I should have known better than to use the template and quote "Made it my own." Shortly thereafter, I failed another email response after having followed the very specific instructions from one supervisor, because the (different) supervisor who graded me didn't think the way I handled it was correct. Every day was like this. Then the supervisors would constantly leave and have "meetings" outside for long periods of time, leaving no one around to help all the new hires. I am a humble enough person and realize when I'm on the learning end of a job, but I am also very intelligent and care about my work, so it was incredibly frustrating to go to work every day somewhere where there was a huge lack of accountability and consistency. 

They also told us that Frontier was being beefed up to be sold and all none of the employees actually were employed by the airline, even at airports (except of course for corporate employees in Denver and at our office). Beyond being crummy business practice (avoiding paying real benefits to hard working people), this caused a huge disconnect of service and accountability for our customers, and it was no surprise that we were constantly receiving complaints regarding terrible service.

Regarding our schedules, we were forced to "bid" on shifts. Shifts weren't guaranteed (no regular schedule) and the paradigm they used to determine who worked/when was never made very clear (supposedly it was a mix of performance, attendance, etc). Most of the time, I wasn't sure when I was working the following week, which is unacceptable to me. It's not that hard to put together a schedule, I've done it. I emailed the manager twice regarding my schedule and she just never responded to me.

Overall, this was a hot mess situation, where they expected you to have a very large/detailed knowledge base regarding their policies and industry specific information. I didn't feel the pay was worth the stress due to the amount of inconsistency and lack of effective communication.

A typical day at work would generally be as follows:  I would review the day's briefings.  Setup the work area (ticket counter) for the expected passenger load.  I would make sure all necessary supplies are available to carryout our task.  I would ensure that all the computers are functioning and that the ticket counter is adequately staffed to meet the day's challenge.  We will all participate in serving our customers in the most excellent manner possible.  As a lead agent, I would assist my fellow employees to resolve work related issues, and any conflict that may arise in a professional manner.
At the end of the day, I would compile reports and send them to the upper management.

I have learned that to succeed in customer service, we must work as a team.  Getting everybody on the same page, with a set of goals to achieve an end, is a very important part of leadership. When you treat  each other with respect and understanding, much of the  work is accomplished, no matter how difficult the task.

Management was very helpful in setting the goals of each work day.  Although our duties and responsibilities were repetitive, the managers gave us the flexibility to rotate functions.  We were also  given recurrent trainings to refresh us, which helped to improve our efficiency.

My co-workers were very amicable, professional, cooperative and service oriented.  We worked as a team, that made us to understand each other better.  As a result, we enjoyed working together to accomplish our responsibilities with little or no incidents.

The hardest part of our job was when things happened 
that were beyond our control such as weather and air traffic interruption of flight operations. My or our greatest concern has been the customers whose travel plans were interrupted.  However, we have been trained as customer service agents to re-accommodate the customers to maintain customer satisfaction.

The most enjoyable part of my job is always when a customer is very satisfied with the services we provided.  Customer satisfaction creates a lasting relationship with our customers.  I know that satisfied customers will want to come back.  Therefore, we make it our utmost priority to keep our customers satisfied by providing an exceptional and excellent service.

Yikes, yikes, yikes, where to begin? The crew scheduling department is a mess. The entry level crew scheduler job is basically a call center rep. You work 10 hour shifts constantly answering the phone, so prepare yourself for that. You work different tasks or "positions" on different days as determined by the departments supervisors, who are basically glorified babysitters, more on that later, so you usually do something different every day. Management puts absolutely zero trust in its employees. Zilch. Nada. None. The "supervisors" are there to hold your hand and babysit you. You cannot even do basic parts of your job without asking a supervisor for their permission. They will also scrutinize your work and write you "follow ups" for making tiny negligible errors (i.e. Not putting a comment on a crewmember's schedule, not giving a perfect answer on a phone call.) which all accrue "points" in a secret spreadsheet. They can then use these points to assess disciplinary action against you. The operations software they use is from the 90s and can barely keep up with the demands of the company. Best part is they don't even tell you that they are tracking your performance in this secret file. Starting pay is mediocre at $17.50/hr. They give out occasional raises based on who they like. Management doesn't actually interact with the entry level employees so they really can't evaluate your job performance. After about 6 months you qualify to apply for a "promotion" to crew scheduling coordinator, for about a $2/hr raise. This is basically a much more stressful version of the crew scheduler job. Benefits are okay, you get free space available flights on Frontier and heavily discounted flights on other airlines. Health, dental, vision, etc are all pretty standard. 2 weeks of vacation that you can use immediately, which is nice. You'll get a month of training, 2 weeks in a classroom reading through the crewmembers contracts and 2 weeks of OJT.

Overall this is an okay place to work at the very, very start of your career, but there are much better companies to start at that will treat you much better.

*Not only is the future of this company unstable in the Milwaukee area many people have lost their jobs due to layoff.People who worked for Midwest Airlines for years who went to Frontier have been laid off as well.They were loyal employees for a very long time.
*There is limited opportunity for getting pay raises and as a company that is making great strides to eliminate quite a bit of their presence in the Milwaukee area if you are looking for long term employment, I would look elsewhere.The future is uncertain.
*The flight benefits are not a reason to take this position as many of them have been eliminated.
*There is not enough compensation for the amount of responsibility and expectations they have of you which has greatly increased over a period of time
*.It is a stressful job, with a high turnover rate.
* The people there are great and that is about the only reason to get up in the morning each day and you truly do not have much time to interact with them because you are treated like a slave to the phone system
*As a reservations agent, you are the dumping ground for everyone else.Your time is consumed but your pay never gets any better.
On a daily basis, you will find more tasks plummeted onto you with no compensation and have to listen to a lot of grumbling, dissatisfied, unthankful people each day for which you will receive no gratitude.
*The training for this position takes one month and you are expected on your unpaid time to study for tests you are required to pass.Essentially you are paying them for your efforts.
*The attendance policy is ridiculous.
*A lot of people who have been with the company for years have left rampantly in droves
*.Morale is down on the part of the people who are still employed because they are concerned about their future with the company and realize it is not a good climate at this time.
*Watch your pay stubs because that has potential to get messed up as well
*Listen to the local news, they were not lying .

I’ve worked in and around the airline industry for a long time, and this was easily one of the most exhausting jobs I’ve had. If you’re thinking about taking this position, especially if you’d have to move for it, make sure you understand what you’re signing up for.

The workload is extremely high. You’re constantly juggling phone calls, schedule changes, operational issues, and paperwork all at the same time. The systems the department uses felt very outdated and made simple tasks take much longer than they should. In a job where timing matters, that adds a lot of unnecessary stress.

The department also felt understaffed most of the time. Because of that, the workload could become overwhelming pretty quickly, especially during bad weather or operational disruptions. Breaks were inconsistent, and there were many shifts where you were basically working nonstop the entire time.

The biggest issue for me was the scheduling and overtime. The schedule is advertised as four 10-hour shifts, but mandatory overtime was common. Staying several hours past your shift or being scheduled on your days off happened regularly during my time there. It made it very hard to plan anything outside of work because your schedule could change at the last minute.

Management added a lot to the stress. The environment felt very pressure-heavy, and small mistakes were often treated more seriously than they should have been considering how fast-paced the job already is. Morale in the department was low and turnover seemed very high compared to other places I’ve worked.

The one thing I can genuinely say was positive were the coworkers. *Most* people in the department were supportive, hardworking, and willing to help each other get through difficult shifts. The flight benefits are also nice when you’re actually able to use them.

Overall, this can be a decent stepping-stone job if you’re trying to get airline experience, but I wouldn’t recommend it to anyone looking for stability or work-life balance.

Working at Frontier's Headquarters has been my most miserable working experience. As a previous airline professional at one of the big three airlines (HQ analyst), the comparison to here has been quite shocking. Management is aged and most employees at the Director level or higher are rude and power hungry. Given their history after research, most have been fired from other airlines.

The turnover is quite high as colleagues are coming in, learning about how horrible the structure is, and leaving within an average of 6 months. The building is empty with some teams leaving early and others staying for 10+ hours. With my team specifically, my task and workload is done completely on a computer with  minimal team collaboration, prompting a huge WHY for working in an office.

Typical work day is scheduled 8-5 with an unpaid lunch. You are not allowed to leave early and must be present in your desk. Frontier seems to be paying you by attendance rather than actual work being completed. The systems are old, just like the leadership here, and its built on traditional working values. If you are looking for a WFH position or any type of job flexibility, do not work here.

Overall, don't work here, simply. You will not grow professionally and the pay is very low for the Denver area. Factor in the drive (30+ minutes with traffic) and unpaid lunch, you will be spending more time here than you would get paid at a part time job. The only good thing is Costco being right next to the building... how sad.

Working at the aiport was a great experience for me its always bizzy and full of people. In the morning i would set up the ticket counter with everything that we needed to check our passengers in and collect their bags to get them to their flight in a timely matter. Then i would head to the gate to answer any questions that our passengers might have about the flight our their seat assignments. I would then board the passengers on the flight and complete the rest of my paperwork to make sure all the numbers on the flight load were correct to hand to the captain. Working at the airport I learned a great deal about safety, security, and working fast to get our objectives done in a timely manner to insure our passengers a safe and ontime depature. Our managers were a great group they just seemed to be so bizzy and overwellemed with work that we barely got to see them on build a solid connection. But my coworkers were a great group we always pulled together to get the job done and we always had fun doing it. We didnt need to be looked over the place pretty much ran itself everyone knew what they had to do and we made sure it got done. The hardest part of the job as dealing with angery passengers during irregular operations such as flight delays or cancelations. Sometimes passengers can be rude and rowdy and you have to keep calm and find a way to reason with them. The best part of the job was meeting new people everyday. There was never a dull moment at the airport you would see alot of celebrities and other interesting people that you might not get to meet at any other job setting.

I think that Frontier is a decent airline. I've flown with Frontier several times because I live in Denver, but used to work in Washington, DC. They consistently have flights from Denver to Reagan International. Frontier is VERY reasonably priced. They are typically $20 or more cheaper than Southwest. I've never had a cancelled flight or any issues with customer service with Frontier, but they are generally not as friendly as Southwest. Southwest is probably the friendliest airline that ever existed, though.

The seats are big and comfy and each person gets their own personal TV. For the Denver to DC flight, it cost $6 to watch TV. Unlike Southwest, soda and snacks aren't free, which IS sort of lame. I mean, how much does it really cost them to give you a package of peanuts, especially when they buy them in bulk? I think they're just cutting corners here.

My only complaint is that I signed up for their rewards program and even though I insert my number when I purchase tickets, they don't automatically credit my account with the miles I've earned from each flight. I'm pretty sure it's a glitch in their system. I shouldn't have to email customer service to get my points added to my account. Then, when I emailed them, they told me that they couldn't credit my account with a flight I took back in August because "It hadn't happened yet". I printed them out a screenshot of the confirmation I received and they eventually gave me the credit, but it was a huge hassle for something that should have happened automatically.

All in all, Frontier isn't bad, but it also isn't good. But you get what you pay for, people.

I’ve worked at other airlines and this is by far the worst airline I’ve ever worked at . Correction this is the worst job I’ve ever had I have never been so belittled and treated with disrespect by any company. It starts with the head and trickles down to your direct supervisor. Flight school is stressful and unrewarding . They put you in Cheyenne Wyoming with no means of transportation or assistance. If you order packages to your hotel due to no Uber or Lyft in the area the hotel charges you . The meals are the same daily and are cooked poorly. Once on the line you are guilty until proven innocent. Don’t call out sick and careful of sharing anything personal as it will be used against you. They harp on family but it is far from that . They try their hardest to instill fear into their employees while trying to preach family culture. In training we were told that if you drink water from the aircraft and they take inventory and are missing a water you will be charged and fired so make sure not to buy the same products the aircraft has . The commuter policy is the worst they expect you to be able to get to base however ever if Frontier can’t get you to base or cancel it is still your fault. I once had a united flight the diverted because of medical . We sat on an active taxi way for a while so we were unable to use our phones. I called scheduling as soon as I could and I still got in trouble for not calling on an active taxi way .. the stories can go on and on . All in all worst  company I  have ever been a part of 

I truly enjoyed working for Frontier, like any job it had its ups and downs. For anyone considering this career, one thing you need to keep in mind is that you need to be financially prepared I cant stress this enough. this is one of the reasons the airlines have such high turnover rates.The pay is extremely low starting off, if you have any big financial responsibilities like a mortgage or a car payment, you may have a difficult time making ends meet. Commuting can be very expensive too, for example if your base is in Chicago and you live in Sacramento, you would have to pay for parking at SMF ($50-60) per month, then once your in Chicago you'd have to pay for the subway each month ($ 60-75) plus like most Flight Attendants you will be on reserve, that means on-call flight attendant. So you'll have to spend anywhere from $150-300 per month for a crash pad. I highly recommend living in the same city that your based in. Other than that, this job can be glamorous, you'll stay at beautiful hotels, you'll never wait in line going through TSA security, once you have a line you'll have the flexibility to make your own schedule some flight attendants choose to work 9 days out of the month, some choose to work 21 days, I preferred red-eyes only since I'm a night owl., you'll meet all kinds of people and create long lasting friendships with your coworkers. , you'll travel all over the U.S. and you'll fly for free!
Since Frontier is growing, adding new routes, increasing its fleet of brand new Airbus 320/321, great things are happening.

Top Job Titles	Average Salary
Flight attendant 21 salaries reported	$27.19 per hour
Scheduler 3 salaries reported	$53,500 per year
Manager 5 salaries reported	$106,000 per year
Intern 7 salaries reported	$21.57 per hour
Analyst 4 salaries reported	$70,000 per year

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