sales representative

senior aide

support engineer

inside sales representative

director of customer success

Frontline Education

I work as a consultant and have been here for two years. I joined a team where the manager was leaving and we got a temporary manager. I feel like my colleagues have been helpful but morale has gone down a lot. Especially when layoffs happened more people are trying to get out of their jobs. I don’t know if I feel safe with the new VP of Client/Professional Services where he is setting unrealistic expectations and expresses to get out if you don’t like it. I feel like the system I work in has glitches and we are expected to do our work 100% and the product is not 100%. My work feels like I am to get projects done fast and clients are nice, but the client support team has very high turnover so customers trouble tickets do not get resolved. I find the people that have been at the company the longest just ignore the issues and deny what appear to be weird practices to resolve client issues or what managers are asking us to do. I do not think this is a career loyal company and question my stability. My direct manager says I am doing good work, but so did the employees that got laid off. This company is not a place I would recommend to others just because of bad morale, uncertainty with my job stability, and executive leadership being unrealistic. 

The company posted the same job description as Associate professional services which is ethically wrong. I think this is dishonest to anyone who will gets hired and they are doing the same work as a normal professional service employee.

Reading some of the other reviews has me wondering if I work at the same company!  My experience at this company hasn't been a perfectly smooth ride - However I am happy to be here. The work is interesting and the people are generally kind and helpful. There has been some culture shift in the last few years with new CEO - and its been positive.  I definitely have concerns about the heavy use of off-shore contractors on development side in the long term. But that's more of a critique on the industry.  In general I have enjoyed the time i've spent here so far.  My manager is excellent and has a high level of trust with their employees. I would definitely like to see profit sharing/equity program brought back.  Its honestly baffling that they would expect high employee engagement in a growing company while handing all of the profits to investors and C-level.

As far as other more negative reviews - there is definitely a wide range of managers, teams, and experiences. If your interviewing, work on getting a good feel of the whims of your direct manager and see if you can get a sense of things from who would be your co-workers.  Technology teams currently have excellent leadership.

(i am not a manager and i don't work for HR)

Leadership sets goals and deadlines so that employees need to work more than excessive hours on a consistent basis and are still not set up to achieve their goals. Decisions are made to save money and/or cut costs resulting in negative impacts to both employees and customers. Leadership doesn't value diversity and does not address pay inequities for race/gender. The leadership team is pushing to increase the value of the company so that they can sell for the highest price, putting money in their pockets and into investors' pockets. In the meantime employees' are being worked to the bone (employees who are good people with good hearts commited to serving the education community) without the rewards they deserve while the company reduces employees' benefits each year. Service to customers is declining drastically and consistently for every acquired companuy. It's easy to see where their priorities lie. I don't recommend Frontline as a service provider or an employer.

I have worked at Frontline Education for 7 plus years. I have had over four managers leave my department due to better paying opportunities and to have a improved work-life balance. Depending on your manager, this can improve or lose your appreciation for the company. I have personally been exhausted for the last two years picking up the slack from my team's high turnover. The first year working in professional services, I see the highest turnover due to the intense project load we have to manage. I have averaged 90-120 projects per quarter. During my employment, I had less time to workout, go on vacation, and developed hypoglycemic blood levels due to my inability to have a normal eating schedule. The company has had several layoffs throughout my employment, and then they re-hire people with lower salaries. Again, continuing the cycle of first year employees and high turnover. I would recommend working here if you want to get an entry level position, and then leave somewhere else in two years if you can make it that long. 

I worked in the Professional Services Department working with customers to learn one of the applications. I really did not understand my job from the start where the process to train customers was confusing. There were changes to some of the screens where I was unable to fix the issue till another application team fixed it, causing delays in over a week or two.
They had layoffs and several people that worked at the company for many years did not get severance. They reposted the same job as "Associate Professional Services" which is the exact same job but lower pay. The leadership is not aligned with the company values and they put you on a chopping block. I did not feel good at this company, even though the client is education, I do not think this company is a quality place to work.

Frontline has the worst culture I've ever seen. Management does not care about their people. They treat people like rookies, questioning you daily on your activities and pushing constantly for sales. Employees are afraid to speak up about problems for fear of retribution, for example getting fired. The culture is keep your head down and do your job. 

Management seems to only care about lining their own pockets so they buy lots of companies to inflate the value of the company so they can sell it to new investors and make money. All the employees they bring in from these new companies are not properly trained and, one dept does not know what the other is doing. Therefore, customers suffer as they cannot get the support they need. I had customers literally in tears that they could not get help with their products.

There is a lot of sexism and bigotry in the company amongst high level managers.

What is the best part of working at the company?
One of the best company I have worked with till yet. Best work life balance. Best managers and support system. Best growth opportunities. My confidence level got increased while working there. I would say best of best place to work with in you life span. I would give more than 5 start to the company!!!

What is the most stressful part about working at the company?
No stress at all. Everything was so easy. Because everyone does the work with their responsibility which never creates stress in anyone. I would say stress free company !!

What is the work environment and culture like at the company?
Best culture best people best environment!!

What is a typical day like for you at the company?
All day was extremely good as everyone knows their role and responsibilities which makes it easy to deal with stuff.

Coming into the position with eight years specific position related experience, I was excited at first.  Then..  I received zero training except watching unrelated videos.  I was promised I would be able to observe the position before jumping in, not true.  The bonus I was promised in my offer letter neve happened, then at 14 months, I was laid off with no explanation.  Employees are treated like a condom.  Used for their enjoyment and protection, then tossed out the car window when needing disposed of.  I have been in this industry 21 year, by far Frontline Education is the worst company I have ever been involved with.  Don't walk away, run!  

Frontline would be a good place to work and retire from but the turnover rate is very high and unpredictable. A typical day at work is not stressful. I learned a lot about the company through work experience and meetings. I learned NetSuite and other programs for my every day work. The workplace is comfortable and laid back. They have 2 wonderful cafeterias and a gym. The hardest part of my job is knowing that it will end any day. The most enjoyable part of my job is that I love what I do and learn more and more.

I actually enjoyed working at Frontline Education. Most of the people are former educators and really believe in the products they offer.  Senior leadership can be an issue, as some are not gifted in people leader skills and that can really negatively impact staff morale. The support side of the business is a very big problem. Client issues aren't being addressed, tickets get lost and most issues take way too long to resolve, leaving some very frustrated customers. As a whole, it's a company I would consider working for again, but under different leadership. 

Top Job Titles	Average Salary
Sales representative 25 salaries reported	$52,500 per year
Senior aide 27 salaries reported	$20.45 per hour
Support engineer 4 salaries reported	$57,500 per year
Inside sales representative 2 salaries reported	$65,000 per year
Director of customer success 8 salaries reported	$150,000 per year

Working at Frontline Education: Company Overview and Reviews

Frontline Education

Frontline Education Ratings

Popular jobs at Frontline Education

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected