personal banker

teller

call center representative

loan processor

collector

Frontwave Credit Union

Being hired by Frontwave was one of the best things to happen to me as I was stuck in a constant loop of working in various retail and security jobs. Frontwave (formerly known as Pacific Marine Credit Union when I worked there) offered a relaxed but engaging introduction into the world of finance. There was a lot to learn as a teller, from the benefits of certain products to being aware of known scams. Helpful information to know for yourself since we all will be dealing with finances until we pass on. 

A typical day involved retrieving your drawer from the vault when you get in, followed by facilitating transactions that range anywhere from simple deposits/withdrawals to signing customers up for savings certificates. At the end of the day, after balancing your drawer and replacing it in the vault, we would perform a security sweep and complete shutdown of all systems. 

Management was very relaxed, upselling and meeting branch metrics was on a "as long as you tried" basis, so no one ever felt like their job was in jeopardy if they just couldn't get enough people to sign up for a particular product they were pushing that month. My branch service specialist (role right under the branch supervisor) played a pivotal role in helping me to be a better person and perform to the best of my ability, and I will never forget the kindness he showed me.

The hardest part of the job would most likely be dealing with entitled and/or generally difficult customers. These ranged anywhere from the "I have $100k sitting in my account so you'd better do everything I want in 5 minutes or less!" to the customers who refuse to show ID because "so and so knows me". This is to be expected of retail crowds, and were actually far and few in between the majority of customers who were actually quite pleasant. Beyond that, having to be extremely vigilant of suspicious circumstances and ensuring quite literally every dime in your drawer was accounted for led to some moments of high stress when seemingly mundane transactions somehow resulted in you being short a bit of change or more. 

On the brighter side, since Frontwave is a credit union aimed at servicemembers (and considering the fact we were right outside of the local Marine Corps Air Station), a semi-daily entourage of young, friendly Marines was always a treat. 

The best part of the job was getting to meet and learn about so many peoples' lives and the experience they have. Because you quite frankly are viewing some of the most sensitive information a person holds at a glance, you can get a pretty good feel for how they operate on a day to day basis. In fact, many times when a customer or regular would come in to discuss account details or receive a new debit card, it would naturally lead into a conversation about what's going  in their lives and even open professional networking opportunities. 

Overall, the experience at Frontwave was more than I could ask for in a basic white collar position, and was an excellent introduction into the world of finance and the numerous additional pieces (departments) of the puzzle (company) that come together to create a sophisticated complete picture.

I enjoyed my career at Frontwave Credit Union, I learned a lot in my department. I loved my teammates. Happy to apart of the various processes and procedures that were put in action, and I've implemented similar structures in current job. 

But the pay structure put in place, didn't warrant me staying at the job for long. If you do the calculations and excel in your review, your pay increase isn't worth all the extra work, time, and effort.

I had the best time working for Frontwave Credit Union. If I had any issues they were resolved quickly. I absolutely love my branch! My manager and supervisor were incredible and to know me personally. I was able to take time off work for doctors appointments and they would shift my days so I was still able to make 40 hours a week for my full time position. I was able to advance my career fairly quickly and I picked up some very valuable skills I was able to take with me. 

What is the best part of working at the company?
I'm really happy, the vibe is everything, everyone is so welcoming the training is great 

What is the most stressful part about working at the company?
Nothing is no stress. I'm really happy 

What is the work environment and culture like at the company?
Work environment is great,  everyone is very friendly and helpful

Afforable, Medical, dental, vision, flexible spending accounts, profit sharing, group life Insurance, 401(k) + company match, paid time off, Floating holidays,  tuition reimbursement, employee assistance program, short term disability.  Employee appreciation lunches and or treats.  Reward and recognition awards and prizes.  A fun place to work

Working at large corporations before, nothing compares to Frontwave.  They truly care about employee appteciation and host employee events often. Management and Executives are polite and everyone is always willing to help each other out.

There was always an opportunity to learn more and move into another department. Management seemed to be pretty supportive. Sometimes there could be catty-ness among the branch employees, but that's common for banking. Worked here for 2 years and would have continued to stay if I didn't move.

People treat each other with respect and they look out for one another. Frontwave has been always been extremely flexible. Getting time off has never been an issue as long as you have the PTO to back it up.

Management is clueless at all levels of the credit union. However most evident at the executive level where they continue to make mistakes but never blame themselves. There is inexperience especially in lending management.

Good people, growth opportunities and overall a good place to work. Company communication from the executive team could've been improved when I worked here but interdepartmental communication was always great.

Top Job Titles	Average Salary
Personal banker 16 salaries reported	$27.03 per hour
Teller 9 salaries reported	$22.00 per hour
Call center representative 5 salaries reported	$24.73 per hour
Loan processor 4 salaries reported	$30.38 per hour
Collector 3 salaries reported	$30.32 per hour

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