warehouse associate

packer

benefit specialist

strategy manager

health & safety manager

Fullscript

Working here had a significant negative impact on my mental health, and even months after leaving, I am still recovering. The company places a strong emphasis on metrics and output, often at the expense of employee well-being. While benefits like remote work, flexible PTO, and half-day Fridays are offered, they did not outweigh the chronic stress and burnout I experienced.

There was frequent internal restructuring and multiple rounds of layoffs, which created ongoing job insecurity regardless of tenure or performance. This environment made it difficult to feel stable or supported long-term. Leadership changes also led to shifts in strategy that resulted in many U.S.-based roles being eliminated over time.

The workplace culture felt tense and politically charged, with a noticeable amount of internal conflict, and it did not reflect the “family” culture that was often promoted. Compensation was below market for the workload and expectations. While this company may work well for some, especially those early in their careers or seeking remote flexibility, it was not a healthy or sustainable environment for me.

This could be a fun place to work - unless you're in the Scottsdale, Arizona Customer Success department. For starters, the company culture is pretty laid back and fun - they've got an open layout and departments regularly walk around the office to chit chat and have nerf gun fights. They have a ping-pong table, a life sized chess set, and a small in house gym - but you'll never really get the chance to use any of the facilities, certainly not with a teammate, if you work in CS. See, when you're in CS, only one team member can take a break at a time. Unless you're eating lunch at your desk, you're going to be eating alone. One of the more disappointing aspects of Customer Success was management. Ironically, management is around maybe half the time, and yet, they still micromanage. Customer satisfaction scores are not nearly important as the number of weekly case solves. Oh, and just so you know, you're going to be working ALL the major holidays (except for Christmas & Thanksgiving). We weren't told upfront about having to work holidays and when it was brought to the attention of CS management that our contracts didn't explicitly state having to work holidays, here's the verbatim response of the manager: "Your contracts are just pieces of paper." You wanna work in a department like that? Didn't think so...

Awesome management team, including HR. they are very attentive and understanding towards their employees, their needs, and what it takes to Foster an environment of growth and success for each individual employee. They understand that the world is changing and that during this unique time, helping recognize and improve each individual is important to the success of their business. They could, however, work on the process of metrics measurements because there seem to be so many changes within the business as their growth continues and new policies are in place everyday that change how reaching their perceived (100%) is obtained. Metrics seem a quite difficult for most to achieve, especially the elderly.

Additional cons:
Lot of employees that openly smoke weed and is a constant smell throughout employees. Mistakes due to lol that smoke seem to be overlooked often and mistakes roll downhill to the Packers which seems unfair and not actively persued to resolve. (Using wrong coldpack bag sides) NOT PLACING SKEW STRIPS ON BOX FOR ITEMS WITHOUT SKEWS). A lot of employees CHERYPICK carts and seem to be the same ppl that often complain about others

The culture over Slack is fun and casual. Management is all white dudes so good luck with advancing if you're not. 
Management says customer success reps make a standard wage for North America (this includes Mexico) but will only hire in Kelowna and Ottawa (famously expensive to live in cities). After multiple attempts to explain to upper Management this isn't a livable wage in these cities and the fact that they won't offer part time (to work another job), they didn't change anything except their bonus structure. 
Being remote is great but you're monitored the entire day so this isn't a slack off at home job. Numbers are everything so if you don't take at least 40 calls per day you'll be hassled by your Lead since their bonuses are connected to our performance. They promise advancement but in my year there, I saw 2 people move laterally, not upward.

Their "start up mentality" means they look chill and fun but if you're not making your numbers you'll be fired.

If you work there, you should unionize.

The best part of when I worked here was most of my coworkers . They made it bearable and we had fun when management wasn’t haunting us . 
If you were sick you either came in and spread it or got a point . In an accident ? That’s a point . Family member in the hospital ? Another point . You’re vomiting at work and ask to leave … yep that’s a point . 6 points get you fired and those points roll off slowly . 1/2 point after 45 days . 
You’re forced to work 7 days during their promo sales or guess what ? You guessed it , another point . 
They don’t care about you here , you’re just a means of getting numbers so management looks good . If you’re a favorite then you’re got it made . 
Zero work life balance here . 


Most enjoyable part of the job is having your dogs at work. Although you do have pay for a certificate to certify the animal is a support animal and its not cheap. 
The worst part of working here is the lack of transparency. I always felt like the Ottawa office was totally disconnected from the Scottsdale office. They didn't seem to find our work valuable and I knew that Canadian Leadership frequently spoke poorly of us. Scottsdale Leadership seemed to change our direction and values daily and have no answers to questions often asked regarding stock options, job leveling and future growth. The person in charge of our culture was constantly giving mixed messages and often appeared frazzled and unable to provided direct answers. Turnover is high.

Management has favorites, unwillingly to fix problems until problems become major issues. Management does like not when you give critical feedback, the only feedback they want is positive. Site lead is immature, unprofessional, and only cares about his success and not about associates. Inbound supervisor is egotistical, has a cocky attitude and doesn’t care about issues. Workplace culture is typical corporate pizza parties/catering in food. The only enjoyable part of the job was a taco truck catered in. Hardest part is the language barrier between workers and the high school environment that is allowed by leadership.

The company was great when I originally started at Emerson. Inclusive, thoughtful, decent work/life balance. But once Emerson was bought by Fullscript, it became a terrible place to work. It was always overwhelmingly busy and we couldn't hire more people since there was an acquisition. Managers stopped caring about employees, morale went down, and so many people chose to leave that every department was short staffed, overworked, and underpaid. I recommend giving them time to figure their stuff out before taking a job from them. 

Fullscript has made way too many acquisitions, and they are way in over their heads. Their customer service department is understaffed, and grossly underpaid. They expect way too much from their reps, and most people are unhappy. If you want to grow your career, you definitely don’t want to work for them. They throw a fancy benefits package at you to lure you in, and they don’t keep their promises. They have “Flex Fridays” where every other department, except customer service, gets to leave at 1:00 PM. Customer Service never gets to participate. Overall 2 out of 5 stars. The only positive thing is the camaraderie among the CS Team. All of us shared our misery together!

This place has gone so down hill it's insane. Leadership is a joke, they don't care about tenured employees, they're taking away benefits and pay. Nothing that was promised during interview/hire was followed through on. Was supposed to be a level 2 if I "worked hard". I did as was asked and then they pulled the level program with no notice or explanation. Supervisors are inappropriate with employees on the floor. Supervisors cover for favorites while gunning for employees they don't "like". An absolute joke.
There is no "culture", they have turned into what they hated and no one seems to care.
You work hard to get pushed aside for those who dont work.

Top Job Titles	Average Salary
Warehouse associate 16 salaries reported	$20.25 per hour
Packer 9 salaries reported	$19.53 per hour
Benefit specialist 5 salaries reported	$110,000 per year
Strategy manager 3 salaries reported	$170,000 per year
Health & safety manager 3 salaries reported	$82,500 per year

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