management trainee

delivery driver

warehouse worker

sales associate

manager in training

Furniture Row

I worked in the ware house you were paid 1 percent commission on outgoing product. The sales is paid anywhere from 5-7% on sales. In the ware house there was only me and one other person part time. You would have certain obligations of your job title that managers and sales would expect you to stop at the drop of a hat to help them instead. This would often cause a person to stay later than scheduled to accomplish tasks which at least I didn’t get paid for because I was commissioned based pay. Then you would fall behind on other work and tell the manager that you needed more time to finish, which to me my manager said get it done or we can find somebody else who will. At the time i didn’t have another job so I bit my tongue. It has now been around 8 months since I have worked there and they still haven’t found anyone to work my old position. Another aspect that is bad is the hiring process I had to have interviews with 2 managers and a regional manager. The interviews with the managers were only about 10-20 minutes but the one with the regional manager was close to an hour. All three consist of questions that are more personal, and don’t really have anything to do with the job. They will ask about family, hobbies, etc. I thought it was very strange. Then they will ask about drug history. For me this is not a problem because I have never used an illegal substance of any kind, but what I think makes no sense is they want honesty from you and they will ask have you ever smoked pot. They will tell you that the answer you give won’t have any affect on weather you get the job or not. They lie about this they will tell you yea “I smoked before you can be honest with me” to which I responded no I have never smoked or done any illegal drugs. I was hired but found out later there was other people who answered yes they have sometime in the last six months. This will automatically disqualify you for employment no matter what your qualifications are and if it was one time in the last 6 months. After o was hired they discuss pay with you and tell you when they are busy you can make 800-1000 a week and when your not busy it will be from 500-700 per week this is a lie even at the busiest time of yea I never had a check be more than 800 a week. Not to mention if people cancel their deliveries or send back the product because the delivery guys damaged or the sales staff didn’t tell them about missing pieces which happened frequently the commission of that item would be taken off your check until it was sent out. Now you could have moved this product 3+ times by this point and now it’s taking up space in the wear house and your not getting paid for it. I was one of three guys working the other being the part time wear house worker and the other being a salesman. Between us three we were in charge of loading all products. This basically means that between 3 peole you load and unload everything from trucks and load in and out peoples orders while still trying to accomplish your other duties. Take the fact that the salesman doesn’t want to help because it cuts into sales and the other guy is only there maybe one or two days a week and you are almost entirely the one doing all the loading. Which youa are paid less for than the salesman who don’t help at all. Now at least where I was from they are trying to do away with commission pay and make the pay rate 12-15$ per hour which if you know the company like me it means 12. This wage is horrendous for the work your doing where you can push buttons at McDonald’s starting at 13.50 or sever people for 16+ after tips. I would not recommend anyone to work here for these reasons unless it’s your last option.

Definitely not a place I enjoyed working. 

I found the hiring process to be rather unprofessional. It was a lengthy interview process, first with the store managers, with the regional manager. Seems excessive for an entry level position. Hardly any of the questions they asked were career-related - it was more about hobbies, family life, or people you admire. Maybe they're trying to make the interview process more conversational, but I found many of the questions to be overly personal and intrusive.
I found it weird that they didn't really volunteer any information about the job - I had to ask for details on every little thing because their answers were so vague. 

I enjoyed the actual work, and my coworkers were amazing. But the cons definitely outweighed the pros. 

The point-of-sale system was definitely a learning curve because it's woefully outdated and not at all user-friendly.
The hours are terrible, especially if you have a family or want to have any social life at all - 11 hour days, working every weekend and most holidays. On weekends it could get pretty busy, but weekdays were slow and boring because there weren't many customers, and there was nothing to do. It's mostly just sitting around at that point. 

Work-life balance is non-existent here. Company culture expects you to be available every hour of every day. Working 50+ hours a week in hopes of getting more sales is considered normal. Taking a lunch break is not. 

As a sales associates I was 100% commission based, so pay was very unpredictable. And if I sold something and the customer returned or canceled the order, I lost my commission on that sale. It was taken out of my next paycheck.
If you don't make enough in commissions, they legally have to pay you for the hours you worked - but at that point they'll start cutting your hours so they can pay you less. I get the impression that company practice is to give employees as little as you can legally get away with. 

There is very much a "good ol' boy" mentality among the managers and higher-ups that I found very distasteful and inauthentic. If you can play the game and pretend to be completely devoted to the company, they'll act like your best friend. But if you don't follow the script, you're dead to them. 

The company seems very out of touch with the modern workplace. They seem to fully expect every employee to stay with Furniture Row until retirement. They don't seem to understand that anyone has a life outside of work. And they expect complete and unwavering loyalty, without giving you anything in return.

You will not get the best training as a delivery driver. It is mostly learned as you go but there really is not another way to do it. If you have a good partner, it makes the tough work easier and if they are fast, your day will move faster. You will start the day with deliveries and end the day loading for the next day.

Demanding work, most days I would work 12 hours, more if I had to work with someone new who could not keep pace. Seen plenty of new faces because it is physically demanding. Would get 2 days off for the most part. During a heavy week, you would get one. You earn vacation days after a year. 

Scheduling integrity is non-existent. Without one day's notice, they will change the schedule. Management does not know how to get the most out of the delivery crew or routes. They claim to care and say all the right things but never take ownership or show leadership when we have issues. They will always make you bend over backward for the customer at their discretion. Plenty of times I would have to go in on my "off" time.

You get paid off of commission so some weeks you will make a lot, especially during sales. Others you will put in the same amount of hours but not even half of the pay. Name of the game here, the company thrives off of this formula. You never clock in or out. You will always start when you choose and finish when the job is done. Can be beneficial if you and your partner are quick. But if they are sloppy mistakes happen because they want to rush. It is supposed to be a day job but so many mistakes happen from sales -> warehouse -> delivery it becomes an everyday theme of playing catch up and fix it and turns into a day and night job. 

Not much of a teamwork environment. Everyone wants to get paid so they rush things that should not get rushed and leads to bigger problems. They try their best but I think more staff would help check mistakes. 

You have freedom on deliveries to work how you want. You rely heavy on a good partner. If they call in you are pretty much screwed and sets everyone back. You will feel underappreciated most days and the management will always try and maximize the dollar. 

My experience as a delivery driver was meh at best. I took the job because I needed the money. If you are in the same boat then it will get you through the rough times.

Cons: delivery routes are always jacked up. the time they give you to do something is never accurate. Example. You have a sofa, chair, bed, matress and box spring. they might give you 15-20mins to do it all. sounds easy. but you have to build the bed frame (depending on frame can take between 10-30 mins alone) carrying the living room furniture in could be easy depending on house layout. some houses you have to take the extra time to move super slow not to damage anything. between those two things along you are already out of the 15 min drop time. 

Your work/life balance will be 80% work at least. I had multiple days were I came in at 9am and didnt get off till 1am. that is not a typo, AM getting off. 

They will bend over backwards for the customer and give you the fist. If a says they wont be home between x-x hours and your schedual for that stop between that. you will wait. or you will have to come back. Whoever routes does not pay attention to that . so make sure your phone is charged so you can play games on it while you sit there.

There are also good days. were you come in at 9AM and go home at 2PM depending on how fast or how lite your load is.

When your partner in the truck is sick, or takes a day off or they do not have a partner for you to work with. They do hire through your local temp agency. I have had the pleasure to work with some good workers from there, but due to some criminal background they can not be hired. On that note during my time there Either I or the other truck driver had to work with drug dealers and users, smugglers, thieves, and a few convicted murderers (one even brought a gun on the truck). I feel that everyone should get a second chance and if you are not okay with working with people with criminal background I would not apply.

always clean your truck, makes life easy and dont leave a mess in the docks. 

Last note, even if you are an amazing employee and you quite or move to another job. dont bother re applying. Management has told me that as soon as you leave, you are put on a do not hire again list. so keep that in mind.

The job is pitched the same to everyone-- start from the bottom and, through internal promotion, become a manager. When interviewing for the manager-in-training position, you're told your primary focus is sales but that is FAR from accurate. The job is a 9-8 three days a week [if you are lucky] and two 6 hour days. You can take lunch, but they are often met with distaste from management and negativity. Christian Holidays are the only holidays you get off.
The job is based on a principle of "You should feel obligated to do all of this free manual labor because it could help with your own sales!" In every position, from warehouse, to delivery, and sales. 
Commission is 5%. You are often the sole person to do floor moves, assemble furniture, answer phones, cleaning the sales floor, and care for all customer needs simultaneously. Furniture is often a good quality, sturdy build, but is often ticketed more to compensate for constant sales that are on. 
Tech is VASTLY outdated and the computer system/point of sale is a literal Fallout visual that even the most seasoned employees struggle to use at times & customers laugh at when they see it, often commenting on how outdated it is & how the software isn'tmeant to be used in this way. 
Hours are non-negotiable. You do get 5 days of vacation after working there for a year, as well as 5 sick days, but it can be challenging to get them depending on your management team.
Furniture Row, overall, makes very confusing decisions as to who they place in power, often putting people into positions over others & not following up on them and allowing their standards to slip once they are there for an amount of time. The standard seems to be "it doesn't matter as long as sales are happening." They often hire people and let them struggle until they quit.
While this job seemed perfect to begin with, it was quickly discovered that it is not for me, personally. 

It's retail so expect long hours. When they switched from getting paid weekly from point of sale to getting paid when the customer gets delivery was the beginning of the end in my opinion.  From a product stand point, what you sell is no different than what your competitors sell. Most companies have support staff to answer phones,  clean restrooms,  dust tables, ect. at furniture row you do it all. Even the delivery drivers and warehouse employees are on commission.  So stores typically have a minimum staff because there is only so much product that can be sold and get a decent pay check.  Your pay will depend on the market your in. Regional / district managers are out of touch, and won't relay what's going on in the ground to corporate for fear of retaliation. I was a store manager and I felt that some of the questions we had to ask when we did interviews were out of line. Even then you had interviewed a person twice, the regional manager would come down to do the 3Rd and final interview and maybe would say the person is hireable. Some of the reasons I was told we wouldn't hire an applicant were outrageous,  in my opinion.    Managers are on commission too, which means your relationship with your staff can be contentious because everyone is trying to get a pay check. So if you want to move up to management quickly,  this is a good place because turn over is so high, they really only focus on putting somewhat competent management in larger market stores. Smaller markets they will take anyone really. Get the sales and "management "experience on the resume and find a better place to work for.

I came in and dealt with the same things everyone else did. Uncomfortable interview questions, people in management that get angry with you when the sales tactics they make you do (like stalking and being pushy) don't work, the very thinly veiled contempt you end up having for each other when there's a small group of people in a competitive environment, the days that drag because no one comes in. Honestly I'd have been much happier if they'd just let me clean the bathrooms and the floor all day. Those aggressive sales tactics from 1970 don't work. People want to look on their own and will ask questions if they have them. Your manager sure will have you follow them around though, doesn't matter that they told you they wanted to look on their own for a bit. They're aggressive by proxy and make you look like the jerk. Their money comes from your sales as well. That's why they're like that. I hated who I became when I was there. I ended up coming home angry and stressed every day. Furniture would come in wrong or damaged all the time, you're constantly having to defuse problems from not just your customers but everyone's. It's too much. If the sales aren't there, it's basically akin to torturing yourself. 7i is a thing where if you don't meet your sales commission goals, you get paid minimum wage for the hours you worked. It happens a lot. There's just too much antiquated (computers included) here and the market is already over saturated. Better hope there's not a port strike. People are generally not inclined to wait 4 months for furniture. The first 6 weeks with the guaranteed pay are good, but after that, be ready to replace some drywall in your house because your fist will be on autopilot after this place is done with you.

This was my first position after graduating college. If you have a degree do not waste your time with this position as you will be seriously selling yourself short.

 There are some major issues I came across in my short time here
 To begin with, you will be asked very personal questions in your interview that are very close to being illegal. 
The culture of the company is very cult-like, and you will be scolded for questioning it! 
The sales process, which they claim is “unique to Furniture Row” is actually widely used, and you will again be scolded for not following it to perfection.
Unless you work in a store that has a healthy economy, you will absolutely not make as much as their employment ads suggest!
Sales computer programs are very, very old and are not user friendly at all. 
You will be required to competitive shop your competitors in the area on your days off and will not be paid for it. 
As a salesperson, you will be cleaning bathrooms, vacuuming, and dusting, but don’t believe for a second you’re paid hourly for this.
You will become incredibly stressed out because you are paid only on commission, and only when product is delivered.
Your manager’s pay is affected by how much you sell, so be prepared to be micromanaged like never before.
Although this was not related to my position, the warehouse workers at my store were awesome but they were never properly compensated 

All in all, I would not suggest trying to build a career with this company. There are far superior roles in sales and retail that will be far more rewarding.

You literally will have no life outside of this job.  Hours are long.  9 am to 8 pm, and you are on your feet most of the day.  On your days off you will barely have the energy to do much of anything else.  There are a lot of details to learn, including personality profile types because this company has its own culture - which, for the most part, I loved.  It is definitely a company that will provide you with a lot of personal and professional development in a way that is relatable to your customers and to each other.

Can't really blame the company for the hours necessary to work in order to make a decent living.  Much of it has to do with timing in your sales.  It isn't even so much that you need to work X amount of hours to meet sales goals.  Once you get the rhythm of the cycle of customers that come in to your individual store, you'll have a better idea of when you are likely to make sales.  The downside is that, in order for there to be fairness to the other people you are working with, you have to be there a lot of hours making absolutely no sales.  Get comfortable with staying busy, because even if its slow, you are required to perform other non-sales related duties.  I would not perceive this as a downside.  You will never be bored if you care about presentation and how your store looks to your customers.  Presentation is everything.

The most enjoyable aspect of the job is the sense of connection.  They really do try to create culture and community where you look out for each other, as well as your customers.

First, the company appears very successful. Lots of stores around the country. But this is not a review about that. This is about how it is to work for them. Do you like cleaning public bathrooms? Do you like loading or unboxing dirty furniture into or off dirty trucks? Sales people do that here. They have NO accountability of their managers, sales staff, delivery people or anyone. They randomly move people into important jobs with ZERO experience, That means bad news for you.  You can spend a lot of time with a client selling them something only to find out it has been  discontinued for a year, or a dozen other problems. Their delivery teams break or damage about 15-20% of what they deliver, with zero accountability. But you will be docked the refund to the customer.  They have an ancient operation system, DOS, and backwards in so many operational procedures its painful. The managers  who are in sales also sell and they are pushed to be very competitive against each other and you. So if you are new and don't know the very complicated computer system,  be prepared for your furniture waiting to be delivered to mysteriously disappear or other. If you are a detailed orientated person, who is a hard worker and wants to do a good job, do NOT expect appreciation from your manager if you exceed their numbers. But in closing, IF you are a so so sales person, with not high energy or expectations, you don't have high standards for your work or those around you and are ok making around $50,000, working holidays and all weekends then this is a good job for you.

Top Job Titles	Average Salary
Management trainee 23 salaries reported	$48,457 per year
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Manager in training 13 salaries reported	$47,462 per year

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