forklift operator

customer service representative

facilities associate

packer

refrigeration technician

Fw-Logistics

i gave this company two stars because i enjoyed my first year and 3 months with the job, until corporate/HR started showing us that we were no longer valued. i started out as a GL then worked my way up to a high reach operator, in that time, it was a good place to work at, no problems whatsoever. then we started bringing in more product then what the warehouse could hold. we would constantly be running out of warehouse space, and the employees would be blamed for it, even though the we could only hold so much. meanwhile, as they’re overloading the warehouse, HR would constantly make up and add new rules.when i started in september of 2022, i was given 2 floating holidays that i could use. at the beginning of december 2022, i was told that i do not get floating holidays because of when i started, then they were taken away from me. the other people who started with me that used theirs had their pto taken away. i kinda understood this but it didn’t sit well with me that they waited so long. then at the beginning of the year in january 2023, they took our floating holidays away without warning. they then told us in the middle of february 2023 that we would no longer get them, after asking for over a month. after this, there weren’t any problems, until they introduced the point system in august. they introduced it, saying that it starts in august, but they went back through the whole year and gave everyone points for that year, instead of starting it in august like they said. after this decision, they said that we could no longer use pto the day of, and that it had to be scheduled at least 2 days ahead of time. so if someone were to get sick, they would have to get a point instead of being able to use pto. i also had a grandparent pass away during this time, and when i turned an obituary in, they never gave me my bereavement days, instead they took my pto. then in early may 2024, they announced that the company no longer gives bereavement days. so if a member of your family, which i don’t wish on anybody, were to pass away while working here, you would get a point or points for missing those days if you didn’t have pto/ didn’t schedule it 2 days in advance. this company has gone downhill and it’s sad to see that since i enjoyed my job at the start.

A typical day in customer service at FW Logistics is fast-paced and dynamic. I start by checking customer inquiries and reviewing the shipment status for any issues or delays. The role involves constant communication with both clients and internal teams to ensure smooth order processing and issue resolution. It’s essential to stay organized and multitask effectively throughout the day.

What I Believe I Learned:
I’ve learned valuable skills in logistics coordination, customer service, and problem-solving. Time management and attention to detail are critical in this role, and I’ve become more efficient at managing customer expectations and addressing their concerns promptly.

Management:
Management is approachable and generally supportive. They provide clear direction, but there’s room for improvement in communication and training. Feedback is often constructive, which helps with continuous growth.

Workplace Culture:
The workplace culture is collaborative and team-oriented. Colleagues are willing to help each other out, creating a positive and supportive environment. It’s a place where everyone is focused on meeting customer needs.

The Hardest Part of the Job:
The hardest part is managing multiple tasks simultaneously, especially during peak times. There can be unexpected challenges or urgent requests, which require adaptability and problem-solving on the fly.

The Most Enjoyable Part of the Job:
The most enjoyable part is resolving customer issues and knowing that I helped improve their experience. Building relationships with clients and working alongside a dedicated team makes the role rewarding.

Working at FW has been an incredible journey of personal and professional growth. I started out in a low-level IT helpdesk role, eager to learn and prove myself. Over time, I earned my A+ certification, which gave me a solid foundation in technical troubleshooting and support.

But my journey didn’t stop there. I took the initiative to dive into JavaScript and soon found myself coding, automating tasks, and thinking more like a developer. With the support and encouragement of my team and leadership, I pursued an Associate Certification in EDI for X12 and later completed training and certification in EDI connections through the Dell Boomi platform.

My typical day can be challenging and I would say the hardest part of the job can be dealing with custom customer requests but it is also part of the challenge.

Today, I’m proud to serve as my company’s EDI Implementation Specialist — a role that not only challenges me but also allows me to directly contribute to the growth and success of the business. The path wasn’t always easy, but the opportunities to learn, grow, and advance have made every step worth it.

I’m truly grateful to be part of an organization that recognizes potential, encourages self-development, and rewards hard work. I can’t wait to see where this journey takes me next!

If you're wanting a job where your pay never increases and it won't before location closure, and the only thing that happens is you take on more work for the same pay this job is for you. They'll make you feel special until you miss some work or can't stay after for managements "mis-managed time" then they'll write you up until you get 11/12 points then they work you like a dog until you quit or are forced to resign. Don't work here. There are plenty of company's that will pay you for your time and treat you right just for showing up. The management are cool until you can't take of all their problems for them. Close knit group is the only reason this company is still in business business at this locations

What is the best part of working at the company?
Only good thing about FW Logistics is the starting pay, which is good but that is the only pay you will ever get, no pay increase will be given no matter how many years you work for them 

What is the most stressful part about working at the company?
No concern about the employees 

What is the work environment and culture like at the company?
You work with a lot of lazy people and you will be loaded up with work that is supposed to be there work, but given to you because they are very lazy 

What is a typical day like for you at the company?
Very stressful, tiring and cold

FW is a fast paced work environment with hard working dedicated employees and managers. Management is phenomenal at setting employees up for success and providing the tools and knowledge to grow with the company. The workplace is collaborative and inclusive creating a positive atmosphere, while promoting a clear, respectful environment for employees to voice their opinions. I have learned a great deal while working here and look forward to more growth in the future.

What is the best part of working at the company?
My coworkers were the very best people. 

What is the most stressful part about working at the company?
You have to do 3 jobs at once under daily deadlines with little to no help

What is the work environment and culture like at the company?
It seems to me that management was fake to the employees. Meaning they would smile in your face and talk behind your back. 

What is a typical day like for you at the company?
Lots of orders to pick and load under stressful deadlines

Good place to go to straighten your work record out so you can move on to something bigger and better. Dont plan on having a career here or recieve pay raises if your a local driver. If your OTR you do recieve pay raises. Also you make more with OTR of course. They do pay fuel bonus at the end of the year. You do get treated well here and all in all I have nothing bad to say about this company. They provided me a job when no one else would so that alone gives me reason to respect management.

I have a great team we all work together follow the process which make work easy even when mistake happen, we all get involved to correct the mistake. I have learned great commination is the best policy. management is very helpful on all levels. very peaceful and respectful even when we don't agree. The hardest part of the job is to make policy is being follow for the safety of our associate. The enjoyable part of the job FW does cares for their employees. always reward us. 

A typical day at FW Logistics, for me consists of Daily Safety Training, going over the days work load. Monitoring and gauging procedures. In the 12 years I have been part of FW Logistics, I have learned is that as long as you follow the procedures set in place, your customers will be happy, and you and your employees will go home safely.  Everyday is a different challenge. 
Workplace Culture: we are big family, working to do things the right way, helping one another accomplish the end task. 

Top Job Titles	Average Salary
Forklift operator 14 salaries reported	$17.71 per hour
Customer service representative 36 salaries reported	$18.61 per hour
Facilities associate 4 salaries reported	$15.13 per hour
Packer 7 salaries reported	$18.57 per hour
Refrigeration technician 7 salaries reported	$35.00 per hour

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