maintenance technician

maintenance supervisor

assistant property manager

property manager

community associate

GATEWAY MANAGEMENT COMPANY

I cannot stress enough how awful my experience was at this job. The company seems to have no compassion for its employees or the residents they serve. Upper management is completely out of touch with the reality of the work being done and has shown a lack of care for the well-being of both staff and residents. The workplace is toxic, with high turnover rates because the environment is not supportive at all. Employees are treated as disposable, and the residents' needs are often overlooked in favor of saving money.

It’s no surprise that so many people leave because there’s no real support, guidance, or appreciation for the hard work that goes into the day-to-day operations. It feels like the company’s only priority is profits, and everyone else—employees, residents, and families—are an afterthought. Upper management is unhelpful, dismissive, and utterly disconnected from the issues faced by both staff and residents. I would never recommend this place to anyone, and I certainly won't be returning.

If you value respect, support, and compassion, stay far away from this company.

This may only be an issue at the location I was at, but this company had shockingly poor business practices and respect for their tenants. There were large pest issues, staffing issues, management issues, all of which I learned later are widely known about from vendors to other property management businesses in town. You know it’s bad when even the vendors paid by the company say oh how did you end up here. Overall practices showed little to no respect for tenants or employees. Tenants needs were pushed to the side for speedy (poorly done) turns to occur, leaving both tenants and move ins unhappy. All of this anger and disappointment was left for leasing agents to handle, who were told that no updates or estimates were to be given out. The manager would rarely get back with frustrated tenants who had been waiting for a necessary repair for months, and if staff sympathized with them they are told “the tenants don’t pay your bills.” The staff, including management, never seemed to get off work in a timely manner, often kept long over time. Overall not a healthy or happy work environment.

My overall review working there, I would not do this job no less than 25 an hour with the three hours A day I was supposed to work there I was expecting to when I go into attendant for anything check filters, check batteries, and smoke detectors which that is no problem but on top of your maintenance job you’re expected to keep the office clean the community building clean keep all the garbage cans dumped if a tenant leaves and they leave furniture you expected to use your truck and your equipment to move it out with no compensation of pay the overall from Gateway, I do not have the feeling that they appreciated me or anyone that works from them that is not in management some of their managers of the complex stated the same You’re also expected to do pressure washing of 52 apartments with a residential pressure washer that included patios, curbs walkways. They refused to sub this out. I was told I was there. I must be busy for the whole time I’m there and yes, you are micromanaged.

The upper management corporate level are simply a joke. They are full of drama love to engage in conversations that have nothing to do with their staff work ethics. Violates Hippa laws by sharing information about current and past employees that should not be told, corporate level employees constantly do a blame game when they drop the ball. Salary increases are  not realistic. You put in long hours you are not compensated  or appreciated for. Regional Managers a hired for positions they are not qualified or trained for. Many of corporate level employees have been hired or elevated to positions based on friendships. Confidentiality is a joke with this company when it comes to the corporate level they tell everything.
At the Regional level they down talk their managers and share information about property level business with other management that should not be discussed as a Regional Manager. Way to much drama comes with this company.

What is the best part of working at the company?
Helping the residents and the company is flexible and understanding.

What is the most stressful part about working at the company?
The most stressful part is maintenance I feel like maintenance is the backbone of the property sometimes that department can have it’s up and down. 

What is the work environment and culture like at the company?
It’s diverse work environment it’s can be challenging at times but it can be rewarding when staff works together come do what they have to do and go home  leave your personal issues  at the door.

What is a typical day like for you at the company?
I’m no longer employed  with the company. But it would be processing applications,recertification, making sure work orders are done in a timely manner collecting rental payments  making sure the property looks up to par .

What is the best part of working at the company?
You are not alone you have a team of people who know the system the policies they have the greatest training!

What is the most stressful part about working at the company?
Dealing with the general public sometimes they are not nice.

What is the work environment and culture like at the company?
The company environment is very very positive! Everybody is a TEAM member. Very professional very polite down to earth even the owner of the company!

What is a typical day like for you at the company?
I go in I have meetings and appointments I take rent I'll take applications I do deposits of me all kinds of people from different walks of life it is very interesting sometimes we have training meetings and that is very good it is always helpful to learn things and know what you're doing.

Regional management couldn't care less about their employees or property managers.
One property manager was forced to do not only all the leasing, but all the maintenance too. Had two vacations taken away from her.
Management gives tenants less than 24 hours notice for unit inspections and then likes to rummage through their dressers.
East TN regional management also has a habit of NOT paying their cleaners (made a property manager do that for them too).
The company has zero regard for their maintenance staff as well.
Called HR twice and regional manager twice to speak about concerns I had regarding multiple issues and was IGNORED.

What is the best part of working at the company?
As a current employee, the best part of working at the company is the respect and chance for a raise. It is set in stone that I receive a raise on my hire date each year.

What is the most stressful part about working at the company?
The changes in the amount of paperwork. There is ALOT of paperwork and changes in policy each workday 

What is the work environment and culture like at the company?
While branched off onto my own property, the work atmosphere is great. The culture of the company is relaxing and respectful. 

What is a typical day like for you at the company?
Stressful because each day that I check my email...it is always a message signaling the lows of my day

Working in property management here was an incredibly negative experience. The work environment was hostile and stressful, largely because upper management refused to address ongoing maintenance issues. particularly broken HVAC systems and leaking roofs, despite repeated resident complaints. As a property management employee, I was constantly stuck in the middle: residents rightfully upset about unlivable conditions, and leadership that simply didn’t care. I would not recommend this company to anyone looking for a workplace that values both its employees and the residents it serves.

Gateway has been one of the most professional companies I've had the pleasure of working for. They have all of their processes well established. Training is available and on point, support is there is needed. I would recommend them to anyone looking for a stable property management company to either fee manage or work for. Compensation could be better and essential employees (onsight PM, Maintenance)  where not rewarded for working during the pandemic which was very surprising and disappointing. 

Top Job Titles	Average Salary
Maintenance technician 19 salaries reported	$19.13 per hour
Maintenance supervisor 1 salary reported	$26.50 per hour
Assistant property manager 11 salaries reported	$17.95 per hour
Property manager 8 salaries reported	$19.56 per hour
Community associate 1 salary reported	$54,000 per year

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