manufacturing specialist

production operator

laborer

production assembler

appliance technician

GE Appliances

What is the best part of working at the company?
The job that I applied for and trained for was not the job I ended up doing! Same job title, but they wanted to hide a lot of the bad stuff from us because they knew people weren’t going to put up with it! Out of a graduating training class of 32 people I think only like 10 people were left after a few months because they all quit because once we got on the phones, it was shocking what we had to deal with and we weren’t prepared. They never told us that it was a “back to back call center” dealing with angry customers. We were told during training that the better you did on your classes/ assessments, you would be rewarded with the schedule you chose. After 6 months, a shift bid didn’t happen and every time we would ask multiple team leads about the shift bids, we were always given the run around and told it would happen, they just weren’t sure when.  I was put on the 11:30-8 shift with hopes that since I finished second overall  in our training class, that I would eventually be able to pick a better schedule, but that didn’t happen! When we questioned (after training) why were basically the front line for every customer to call in regardless of the issue, we were told that we had to deal with customers swearing at us and yelling at us for stuff that the service techs we’re doing and we weren’t given any support with that every time we asked. Everyone that I graduated didn’t understand why we were hired to be in the scheduling department, but we were also used as overall customer service representatives, and the number that everyone called to have any questions or complaints so we heard everything like that all day, every day! The pay was super low for being in that kind of call-center environment I was making only $15 an hour and at the end of the week, it totally wasn’t worth it!

What is the most stressful part about working at the company?
The rude customers! It’s clear to see that GE appliances aren’t made like they used to be and you’re dealing with some really mad people calling in about that. 

What is the work environment and culture like at the company?
We were hired and trained through ASI because they are affiliated with GE appliances, and everyone just basically acted so sweet and supportive and the training was good but at the end of the day they lied about a lot of job duties and day-to-day things that we would be dealing with and when we would ask about different situation’s, and how to deal with it they basically would just sweep them under the rug and acted ignorant to the fact that we were dealing with that kind of customer 

What is a typical day like for you at the company?
High call volumes, horrible scheduling, rude customers that swear at you when you’re just trying to help. There’s only a few seconds between the calls so you barely have time to take a sip of water throughout the day. You’re giving 210 minute breaks and 1/2 an hour break and you better. Hope you don’t have an emergency and have to use the bathroom because if you’re off the phone for any amount of time you’ll be called out for it.

I'm going to give an honest, thorough and unbiased review to the best of my ability. As a customer service rep (aka Owner Service Agent - OSA) I schedule/reschedule appliance service, trouble-shoot appliance problems, enter orders for parts, and help consumers with info regarding appliance selection and pre-purchase. My typical workday begins with logging in on time (regardless of using outdated programs and having systems issues beyond my control) and being immediately ready to take back-to-back calls. I take upwards of 50 calls per day, with only 15 seconds between calls, and yet this is not good enough by company standards. We are scored on handle and hold times, yet cannot get support, which worsens our scores. Calls are continuously listened to and critiqued by management. Most calls are from consumers who are understandably upset with their in-warranty appliances that have already malfunctioned. We are expected to trouble-shoot in-warranty appliances to help save the company money by not sending a tech out, but expected to try to schedule service calls for out-of-warranty appliances to increase profit. I have had very little product training with no additional training in sight and must maneuver upwards of 6 different programs to attempt to locate answers for consumers. When we reach out for assistance in the support chat, questions often go unanswered. This forces us to reach out to "floor support" only to be belittled by some supervisors, and/or receiving inaccurate information, all while keeping the consumers on hold yet even longer.

After hiring in, we were recently informed that we must now wait 6 months to apply for transfers to other departments and that we will also be taking on additional responsibility in the future.  The pay is not terrible, but not enough for the stress level. We can make extra when we get parts orders, but most of those calls don't seem to be routed my way.  I go hours dealing with only irritated consumers needing to schedule service. 

The most difficult thing about my job is the STRESS LEVEL, call volume, little time for RR breaks, and lack of support. The best things are the ability for bonuses and logging out at the end of the day. If you MUST have a remote position this job may be OK for you, especially if you are accustomed to an extremely busy call center and dealing with unhappy consumers. 

this place is for any old person waiting for retirement/death or anyone desperate for a job (like I was).

this place values production over employees. 
I'm sure they have the highest employee turn-over rate in Louisville

very inconsistent daily schedule, you never know when you're leaving for the day.
they make you work 10 hour days most days without a heads-up. 

coworkers are a hit-or-miss, but you do have the option to keep to yourself bc most of the work is independent

management does not care about your well-being, they just care to have the work completed and not getting in trouble with their boss.

the whole place is filthy. we are forced to work in nasty, cramped work stations that aren't designed for us to sit, or work comfortably (considering they want us to stay overtime every day smh)

the breaks are too short.
you have to use half/most of your break to walk through a large building to the restroom or all the way to your car

they also acted very poorly with covid:
-the sanitation areas are never stocked
-cleaning of your station isnt enforced
-people working directly next to each other
-no mask enforcement
I do appreciate them providing on-site vaccinations though, they decided since they provided vaccines, it was okay for no mask while there were continuous covid breakouts throughout the whole workplace

many benefits and a competitive pay, but that's the only good thing about it.

this place is sad, repetitive, boring and will literally drain you of your youth. 
get out while you can

It's luck of the draw up here. You could wind up on a decent job. You could find yourself on a terrible job. And 90% of the jobs are somewhere in-between.

Pay is decent for comparable assembly plants in the region. Benefits are decent.

Expect to be very hot in the summer. Building 3 just put in air conditioning last summer. It helps a lot. But you could just as easily end up in between ovens, in the middle of Building 5, with no A/C.

Expect to work several months being a "warm body" for whatever job is missing an operator that day. Eventually you'll get "placed" on a permanent job where you'll have to spend 6 months before being allowed to bid on other jobs. It's common to start on 1st shift, then placed on 2nd shift. Be prepared for that.

Some jobs are very fast. Like too fast to blow your nose kind of fast. Repetitive strain injuries, neck issues, back issues, and carpal tunnel are quite common. 

The culture is hit and miss. It might be like family in one area. And completely different in another.

Not a lot of opportunities for assembly line workers to move up in the company nowadays. There are lots of people who have been here for 10+ years, and are only making $1.50 an hour more than brand new people. Higher level jobs, that are realistically attainable for people who haven't been there for 25+ years, only pay an extra 75 cents to $1.50/hour.

If you're needing something to pay the bills, and don't mind the possibility of overtime and weekends, you could do worse than GE. But if you've got real ambitions, you might be better off starting somewhere else.

A typical day at work was a high paced environment. The work never stopped, always a back log with no end is sight.

I learned that managers will use workers to promote their own personal growth and even sacrifice others to stay comfortable instead of growing as a team. I've also learned that companies are beginning to hire temporary contractors and students to cut budgets and lower overheads. While retirees come back out of retirement to set at desks and do nothing. Newer generations are paying the price with their lack of chance at a career and development. 

The management that I was exposed to appeared to utilize the hard work and effort of workers  to gain recognition for an unseen agenda. My work and effort was only recognized with a third party paycheck.

The hardest part of the job was being utilized as a mediator between  coworkers and management and their interpersonal conflicts.
In an attempt to establish myself I spent thousands of hours at GE while sacrificing time with my family. In the end I was disposed of in a very disrespectful and distant manner.

The most enjoyable part of the job was being around people who where happy to see each other and enjoyed an honest and open exchange. In addition, meeting people from all over the world and being exposed to new and exciting cultures is something that I will never forget.

Even though this is remote you can tell that there's a closeness between employees since they all seemed to know each other or are related or friends.  Makes it difficult to enter an environment where you do not feel included.  In our new norms of virtual coworking, there need to be new guidelines set, meaning you need to get to know others in a different manner.  This is new to all of us after Covid and can be an effective, cost efficient wave of the future for running businesses. But situations and people involved need to be "open-minded " in using this type of new work environment.   They will need to be more willing to accept people without pre-judging.  We all have experiences to offer, so listen, hear what we're saying, listen to your customers and their needs before you lose more.  The customers are as frustrated as your employees.  I can tell you, the current way things are done,  the training, the lack of assistance, the bums rush as the customers call it, so much more, are not working.  No time for anything personal,  can't be sick, can't go to the doctor,  no personal time even though you are told you are, God help you if you have children.   So.many things need to change, so many.

It’s a good place to work if you are good at biting your tongue. Management has little to no foresight to see problems before they happen. When you speak up and say something they dismiss your concerns as not important. Standards on safety equipment and dress are haphazardly enforced. People who are not qualified are promoted to team leads. The majority of the team leaders are more concerned about going to the cafeteria and palling around with the supervisors, then taking care of their area of responsibility. Rarely are you told I appreciate your hard work, and rarely do supervisors attempt to build any rapport whatsoever with their employees.

Management will give you a two day notice that you have to work Saturday on a three day holiday weekend, then bring you in to only work two hours.  

Didn’t feel like I was part of a team or any type of a community working here. Your just another body to fill a role. As evidenced by my supervisor not knowing my name for the first two months I worked there. 

The workplace culture is very cliche, hence why they have trouble retaining people as management has zero knowledge on how to treat new hires. 

Management is primarily concerned with numbers and not team building.  America’s leadership problem is on full display at Appliance Park. 





This job is extremely fast paced. 15 seconds between calls. The amount of software we use it insane. For example to track a package you need to use 3 different sites/systems to track. The learning curve is steep, the tools are slow and cumbersome. You'll spend a good deal of time fighting with tools, making excuses why everything is so slow. The job can be mentally draining. There is very little (less than 1 hour a week) off the phone time. 

When I started all offered shifts were 10 hour shift and you get 30 minutes for lunch (28 of which you will actually get because you are expected to be back on the phone at the 30 minute mark so you have to allow time to log in) and 2 15 min breaks or 3 10 minute breaks. 

The insurance is good, but the time off is ridiculous. You earn 0.33 hours per 40 hours of work, 1 week of vacation and you recieve 1 40 hour bank of time that does not acrue points and that has to last your entire tenure at GE or else you acrue points. Which lead to corrective action. 

The customers are either really nice, or really angry and there really isnt any between. When I started you had to be in your role for 3 months before promoting and now they have changed that to 6 months. There are quite a few positions that promote internally though. 



There are many, many problems with working here. They will try to take advantage of you and make anyone who actually cares about the quality of their work do the job of two or three people. 
 
   Almost no new hires are trained properly or have the motivation to do their job correctly but will become angry at anyone who tries to show them the correct way to do it. 
Current team lead does not care and will do absolutely nothing about any problems that are brought up with her. She would rather berate and harass anyone that she doesn't play favorites with. I have personally witnessed her going off on people several times for pulling the cord because they needed help or they were trying to tell her about a problem they came across. Quote, "Just fix it. You do your job and let me do mine!" As she storms away not having done a thing.
It's to the point where I say nothing and do not try to get help for any problems we have.

  If you are like me and come to work to do the actual work you are being paid for and not be a social butterfly and part of the constant drama then it will be much worse. 

  All in all, if you enjoy constantly being treated like a moronic slave then this place on third shift line 2 would be the best spot for you.

Due to the requirements on job descriptions and heavy emphasis in role requirements that are pre-determined, and lower management role changes that have caused high turnover throughout a few GE departments, I would recommend this job only has a network opportunity or to have as a “on resume” for the company name.
Company feedback in the yearly surveys will show the drastic changes in the “trust in managers” for 2024 and turnover relationship with the financial impact GE has seen this year. 
HR has failed to look at the specific job duties and responsibilities of successful employees in roles, and re-write the requirements on these to accomplish teams with aligned objectives. 
I was once a VERY proud employee of this company who thought this would be the place I would retire from and make my career. Ineffective management is terrible for companies like this. I hope consistent feedback makes for positive change and impact for this business. The work-life balance is overwhelming in the Analyst roles. Some teams/accounts require 200-600% more work load than others but there is not a pay compensation differential for this. The expectations are the same. 


Top Job Titles	Average Salary
Manufacturing specialist 13 salaries reported	$18.81 per hour
Production operator 31 salaries reported	$18.29 per hour
Laborer 23 salaries reported	$18.04 per hour
Production assembler 26 salaries reported	$18.15 per hour
Appliance technician 32 salaries reported	$27.83 per hour

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