front desk agent

housekeeper

night auditor

breakfast attendant

security guard

GF Hotels and Resorts

GF management is one of the most challenging companies in the Philadelphia area. They are very known for sacrificing employee satisfaction for the hotels bottom line. I worked for this company for roughly a year and it was a very unhappy, tumultuous experience. Corporate involvement forces managers against each other. Many properties go through constant leadership changes resulting in a lack of direction and an environment with a terrible culture. There are some positive individuals but they are severely overshadowed by the controlling and manipulative managers. I worked for the Hilton Garden Inn in Philadelphia as a manager. Line level employees are paid significantly less than comparable properties in the Philadelphia area. 

Essentially you have to be part of the boys club to fit in. I've seen many managers and supervisors do questionable things some making racist statements to staff and guest with no consequences. Worthing long hours and no support is a common theme in hotel operations but this company takes it to another level. Positions were eliminated and expextations increased. Avoid this company at all cost.

GF has 2 branches Owned and Managed. The two branches are completely different. Each hotel is given guidelines by GF but the onsite manager is responsible for the culture at the property level and they are often restricted by budget.  They have made major improvements with employee inclusion and recognition in the past 2 years. Regional & VPs are doing a better job at supporting the properties but it is difficult with acquisitions. They have developed better reporting systems that streamline the workloads that caused massive amounts of reporting for GMs. If you put in the effort growth is limitless.  They do however lack female leadership in C level positions. 

I interned at GF Management for 6 months. During my time there I was responsible for several reports for different departments, including collecting guest scores for their hotels, Trip Advisor reports, wedding test calls, and my favorite: research projects and property reports for competitive analysis in feasibility studies.
The co-workers were amazing, management has since remained a network and still helps in my current success in the job I have now.
The hardest part about my job was that it was an unpaid internship so I managed a restaurant at night to earn money.
The entire experience was amazing - I had no complaints.

GF’s SOP’s (Standard Operating Procedures) were excellent and always being updated when necessary. I was in love with their reporting structure and it had everything you could possibly want/ need to know. 
The management team treated me well and I liked that they were involved and always available when needed. Although I’ve heard people say “if you can work for GF, you can work for anybody”, I never felt that way. They have high expectations but I found that challenging and enjoyed my time very much with the company. 
I traveled for work for them, so the work/ life balance was a little difficult but I learned so much about different properties all over the country. It was a great experience for me. 

First and foremost, this is one of the most dynamic companies in the industry.  There are very few organizations out there that can operate both select service and ultra luxury hotels at the same time.

There are some new people in Philadelphia and they are the ones pushing a big cultural change.  The manage by fear mentality is long gone - I think they all retired.

My RVP is incredibly knowledgeable and accessible.  These two things are important to my success.

There is a ton of opportunity with reporting, revenue management, and food and beverage.  GF gets the job done, but there are easier ways to make it happen

What is the best part of working at the company?
Growing organization that understands the back end of the business as well as the service component. Takes internal advancement seriously rather than just an exercise in PR. Plentiful growth opportunities if you're competent and flexible.

What is the most stressful part about working at the company?
Industry as a whole can struggle with volatility and work-life balance.

What is the work environment and culture like at the company?
Friendly, open and direct. Not much in the way of unnecessary meetings or fluff beneath the area level.

The number one thing I loved about working at Coco Key Hotel and Water Resort was my team. Everyone there was encouraging, trusting, and had your back. Every other job I left because of questionable management. However, at Coco Key my managers helped develop my skills and knowledge. They actually cared. I woke up and wanted to go to work. It was hard to leave this company, but it was because they saw potential in me as someone with no hotel experience and worked with me that I was able to move on with another great opportunity. I will forever feel grateful for this company and my team. 

As  Traveling General Manager. I was relocated to several hotels in just few months. Some as soon as we billed a re pore with the staff. Which made it very unstable for all.
We where just a holding company to renovate and hold down production until property could be sold.

I learned how to deal and Manage  a lot of other cultures.

The Hardest part of the job was coming into  a new place and no standards where being followed and no one knowing where any thing was. 

The most enjoyable part was to see the results after making changes. Making property buyers worthy.

Several years as an under-paid, over-work manager..... I have seen it all ! EVERYTHING is based on profit and very little is based around customer satisfaction.  Employee moral is ALWAYS at rock bottom due to extremely poor upper management. Wonderful employees are dumped without warning just to make budget. People who have given years of their blood sweat and tears to this company are trashed so that some corporate clown can take another golf vacation !!  I've seen it happen to MANY !!  AVOID at all costs !!

This place has been the worse work place I have ever worked. The managers are poor and unprofessional. Micro-managing at its finest. They would offer anything to get you on board or to keep you but do not follow through. (Pay, hours). There is no integrity. No communication. A lot of the workers are sick which tells a lot about a work place. If you are someone who works hard or even just want to go to work and do your job, this is not the place for you! Everyday there is some bs. Mainly coming from the managers. Do yourself a favor and keep looking. Some jobs are not worth it.

Top Job Titles	Average Salary
Front desk agent 15 salaries reported	$16.30 per hour
Housekeeper 8 salaries reported	$15.38 per hour
Night auditor 3 salaries reported	$20.67 per hour
Breakfast attendant 4 salaries reported	$15.25 per hour
Security guard 2 salaries reported	$17.00 per hour

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