truck driver

diesel mechanic

customer service representative

driver

roll off driver

GFL Environmental

Customer service is key as we have interaction everyday with some amazing business owners that truly rely on the services that we provide.

You have to be on your toes, as demands fluctuate and routes get shuffled to accommodate an ever-changing economy of waste services. Equipment breakdowns and issues need to be addressed as they come in, leaving you to a late night and little thanks as you're left to figure it out. Hours are essentially unlimited within reason, whatever it takes to get the job done. 

New management has been lackluster to say the least. Little communication and even less sight of them being in the office. Have an issue or question? Good luck getting even a response.

I, personally, enjoy what I do and get satisfaction out of providing the services to companies that rely on me. I have great interactions with the owners of these shops, their employees, and other vendors. In the field, it is a hands-on "how's the family? What can I help with"? type of career.

Unfortunately, with any corporation, there are hurdles and some of them come at great cost. It has been a struggle with the transition, over 3 years, from being bought out by a multinational company.

The benefits, industry standard, are reasonable or lacking depending where you've come from. Pay raises are typically at cost-of-living, sometimes less. Commission hasn't been accurate in the 5 years I have been here - with little explanation as to why.

Some good people work here and they care... the rest, they're either too busy to care or blame others for their failures. 

If you're just looking to bump docks and have little hands on interaction as possible, this is not the job for you. If you can handle the stress of miscommunication, lack of occasional direction, self-motivation ,and desire to get what needs to get done, done - it may work out for you.

Good luck and god-speed. 

I have done customer service for years, but I’ve never felt as upset at a company as GFL made me. GFL treats the customer with no respect. Customers are being price gouged or over priced and aren’t given any reason as to why. Elderly customers on fix incomes aren’t given discount other than a 10% discount which isn’t much, the military doesn’t even get a decent discount GFL as processes and procedures as to canceling services to a customer or in efficient and unfair. Disable customers who can’t move their trashcans are given a higher rate and then asked for medical documentation as to why they can’t move their trashcan, and that is an invasion of privacy to the customer especially if they’re going to be charge more than an average customer. I felt very uncomfortable asking customers for doctors notes and then telling them that they had to pay $40-$50 more for the driver to get out the truck and move their trashcan for them. Tons of customers weren’t getting serviced as they were supposed to be and there’s no answer to give them other than “oh well just wait until next week” after these people have paid the hard-earned money, GFL did not do anything to take care of them. Every day I will talk to customers who haven’t had service in weeks or months and GFL would not do anything for them. As a customer service representative to this company you’re placed as the first and only line of communication for customer that you cannot solve. You’re purposely placed in a position to take all the abuse from customers who are understandably upset about how they’re being treated, and there’s nothing you can do. 

What is the best part of working at the company?
Company is a horrible company to work for you gonna give you the ability to training, but never happens.

What is the most stressful part about working at the company?
management has no idea what they’re doing and blame everything on the workers. It’s always everybody else’s fault below them.

What is the work environment and culture like at the company?
as a mechanic you’re always very busy but very hard to do your job when you can’t get parts because your company wants to stay on budget but they can throw away thousands of dollars on cosmetic things on the trucks instead of fixing what needs to be fixed to make them safe and be able to run on the roadlook great sitting in a lot, but you can drive on the road broke down the management of GLF and it’s getting worse 

What is a typical day like for you at the company?
a typical day for GLF is starting at 12 o’clock and work until two or 3 o’clock in the morning because they have no set times you have to work until all the work is done, which is a big because all the work has never done because they refused to buy the parts to fix the vehiclesso how can all the work be done? The companies horrible Company run by a bunch of morons I have no idea how to run anything. The owner of this company should seriously look at who they have beneath them running this company.

Typical day would be waiting on trucks to come in the afternoon unless there's already trucks that need worked on. Job is extremely hard on your body because you have to do everything laying on your back. Working on these trucks is like working on mud trucks that came straight out of a creek. Constantly getting mud, dirt, and grease in your eyes, mouth, ears, etc. Came into this job thinking I would be doing alot of the mechanical aspect of the job but in reality, 90% of the job is greasing trucks, doing brakes, oil changes and tires. Drivers absolutely destroy the trucks and they never receive any type of punishment. Mechanics are required to stay until drivers arrive, which some times won't be until 6:30-7pm. They give you paid holidays off but then you are required to work the following Saturday. At my site we have been forced to do road calls when there is a traveling mechanic position that pays $2.50 more an hour that they refuse to fill. So in turn the guys in the shop get stuck on road calls without the extra pay. Then we get hassled by upper management for not getting other tasks done on time. Alot of the time we don't even have the correct tools in our service vans. Overall this company has been a complete joke. Only positive is the pay is pretty decent. 

GFL Environmental bought out WCA Waste. After the buyout, they increased rates on customers by double or triple. This caused customers to begin leaving in mass. This caused drivers to begin to lose hours as routes shrunk. Local management said they were aware of the issue, but unable to intervene. At times, management seemed to be blaming drivers for the loss of customers, due to a lack of customer service. When the largest complaint from customers was billing and billing issues. Customers complained of being on hold for hours with no answer, unable to access online payments or having their accounts being inaccurate. Communications between the business office and operations was poor as well. Customers accounts would be placed into suspension without reason and new starts would not be listed, for example. Trucks were decently repaired and maintained, depending upon the mechanic who worked on it. Some cared, some didn't. Management was decent, but seemed to be more of not rocking the boat type of mentality. They  could also be passive aggressive with approaching issues. 

I got my CDL by working for a smaller company delivering oil. I was excited to learn that GFL was offering more money per hour for my qualifications. I was eager and hard-working and motivated when I started at GFL. With every day that passed the hours increased and the workload doubled. I am currently what I would consider as good as it gets when it comes to being a residential driver. Every single time I ask for a raise or for further training to receive the advertised wage increase for learning other trucks I am brushed off and ignored. I have my own city and my own truck that is fairly well-maintained aside from no AC in the blistering heat and other regular silly breakdowns. I work with a crew of hard-working guys that I like but we are all fed up. Something definitely needs to change before this job could be considered worth it. I miss my family I miss my friends I miss having a life outside of GFL. Working here has come at personal injury and I have had to sacrifice more time than I ever signed on for. They will lie to you, they will cheat you out of money, they will not care about you. If you need to make a quick buck come work a summer at the worst job you can possibly imagine.

If you want a job where you are just a number and would like the feeling that you have no value to a company look no further. The management is not good they talk to you with a condescending tone. They don't give you valuable information you have to find things out form other drivers which is no help at all. The work itself is not bad a few things you should know is its very unclean and unsanitary work environment. Which is to be expected going to landfills and such. If you value your license probably not the job for you. You will be given the worst truck imaginable that's guaranteed to brake down and give you problems and also not pass DOT Inspections. The trucks are just accidents waiting to happen. Other drivers are not helpful they have poor training and the training is completely irrelevant due to the fact you will train on a nice new truck. Then they will stick you in a complete pile with nothing that works and say there you go. If you don't drive it you will be let go. Many other companies that value there drivers with a newer fleet of trucks out there. Driver beware.

- Day to day work is similar which provides some stability in certain roles.
- Employee engagement initiatives are okay if you’re invited, however some management or issues create an unstable work environment. Performance reviews show a lack of professionalism, education, and ability to actually review or teach instead of critique and investigate.  Certain individuals choose to create their own job titles and cause constant disruptions in the workplace adding little to no value.
- Remuneration issues create a toxic work environment and lack of common sense or professionalism. 
- Turnover becomes an issue with a lack of willingness of certain individuals to work with others for underlying motives and unethical reasons or factors. Some choose to burn bridges instead of forge alliances and build teams. 
- There is also a lack of growth given company debt and restructuring or divestments. There is a genuine lack of trust built over time given multiple factors. 

Management is horrible and customer service is even worse. The training is a joke they just hand out sign in sheets make you sign them and then say that was your training for safety. They automatically deduct a half hour out of your time every day for a lunch that they will not give you time for if you stop for more than 10 minutes they are calling you telling you to get your truck back on the road that it is not making money sitting still they say as a roll off driver our brakes are driving between jobs so if we want to eat a sandwich or something we should do it then. They also make me call home owners and contractors on my personal phone and so now I get phone calls from them when I'm not even working trying to schedule pickups because they can't get ahold of the office personnel so after a year I got tired of their customers calling me on my personal time and on my personal phone so when I refuse to continue to use my personal phone for their business they decided to start writing me up everyday just because I'm not willing to use my personal phone that they do not pay for 😡😡😡

This place makes my heart hurt the minute I walk in the building. Management are a bunch of dictators that could care less about their employees. It's all about the job and if you don't want to spend every waking moment at work you are looked at funny. You can't make mistakes or else you will get wrote up. Super unorganized,  rules change left and right,  the parts guy has no help and is stressed daily so we are lacking in parts, trucks are in horrible shape, and drivers constantly cry. I wish it would get better because it seems like it could have potential working here, but I don't see anything changing for the better anytime soon. The only good thing about this place is the vibes on the floor with all the techs is pretty good, but even some of the guys are temperamental. Ran through 2 different supervisors when new management came in. 1 left, and the next 1 quit in a week. Oh and be prepared to work Mandatory 12 hours and 10-12 hour Saturday's. If you like what you read then this is the place for you! GFL Chesapeake!

Top Job Titles	Average Salary
Truck driver 4 salaries reported	$26.50 per hour
Diesel mechanic 5 salaries reported	$31.20 per hour
Customer service representative 3 salaries reported	$18.17 per hour
Driver 4 salaries reported	$27.62 per hour
Roll off driver 3 salaries reported	$26.00 per hour

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